The VMware Engineering team have successfully fixed the issue and all services are operational. This incident is resolved now.
Impact: None
Start Time: September 17, 2018 08:55 AM UTC End Time: September 17, 2018 10:10 AM UTC
Posted Sep 17, 2018 - 12:24 UTC
Monitoring
The VMware Engineering team has provided a fix. Users of VMware Cloud Services should be able to login successfully. The VMware Engineering team will continue to monitor the services to confirm full functionality. We will provide an update as soon as available.
Start Time: September 17, 2018 08:55 AM UTC End Time: September 17, 2018 10:10 AM UTC
Impact: Users of VMware Cloud Services should be able to login successfully. No impact to existing workloads is expected.
Posted Sep 17, 2018 - 10:33 UTC
Identified
VMware Cloud Services are experiencing login issues. The VMware Engineering team has identified the problematic area and are working on a solution. We will provide an update as soon as available.
Start Time: September 17, 2018 08:55 AM UTC End Time: N/A
Impact: Users may experience issues accessing VMware Cloud Services. No impact to existing workloads is expected.
Posted Sep 17, 2018 - 10:22 UTC
Investigating
VMware Cloud backend services are experiencing Availability issue. We are currently investigating the issue with the service disruption and will provide an update as soon as possible.
Start Time: September 17, 2018 08:55 AM UTC End Time: N/A
Impact: User may not be able to access the service or experiencing trouble when logging into the service.
Posted Sep 17, 2018 - 09:15 UTC
This incident affected: VMware Cloud on AWS (VMware Cloud on AWS) and VMware HCX.