Pivotal Tracker Issue - Unable to sign in using Google OAuth
Incident Report for VMware Cloud Services
Resolved
VMware Engineering team has deployed the fix to production and the issue is now resolved. This is the final notification for this incident.

Start Time: June 21, 2022 13:00 UTC
End Time: June 22, 2022 10:03 UTC

Impact: None.
Posted Jun 22, 2022 - 10:42 UTC
Update
VMware Engineering team is still working on deploying the fix to the production. The next update will be provided as information becomes available.

Workaround: Customers can login to Tracker directly by resetting their password - https://www.pivotaltracker.com/signin/password/new

Start Time: June 21, 2022 13:00 UTC
End Time: N/A

Impact: Users are not able to sign into Tracker using Google OAuth at this time.
Posted Jun 22, 2022 - 08:47 UTC
Update
VMware Engineering team identified the fix and tested it in a lower environment successfully. The fix will be applied to production in couple of hours. The next update will be provided as information becomes available.

Workaround: Customers can login to Tracker directly by resetting their password - https://www.pivotaltracker.com/signin/password/new

Start Time: June 21, 2022 13:00 UTC
End Time: N/A

Impact: Users are not able to sign into Tracker using Google OAuth at this time.
Posted Jun 22, 2022 - 06:26 UTC
Identified
VMware Engineering team identified the issue and making progress in recovering the services. More updates shall be provided within 1 hour or when information becomes available.

Workaround: Customers can login to Tracker directly by resetting their password - https://www.pivotaltracker.com/signin/password/new

Start Time: June 21, 2022 13:00 UTC
End Time: N/A

Impact: Users are not able to sign into Tracker using Google OAuth at this time.
Posted Jun 22, 2022 - 05:03 UTC
Update
VMware engineering teams continue to investigate the issue. The next update will be as information becomes available.

Workaround: Customers can login to Tracker directly by resetting their password - https://www.pivotaltracker.com/signin/password/new

Start Time: June 21, 2022 13:00 UTC
End Time: N/A

Impact: Users are not able to sign into Tracker using Google OAuth at this time.
Posted Jun 21, 2022 - 19:05 UTC
Investigating
Attempting to sign into Tracker using your Google account will result in a 404 error.

Start Time: June 21, 2022 13:00 UTC
End Time: N/A

Impact: Users are not able to sign into Tracker using Google OAuth at this time.
Posted Jun 21, 2022 - 18:33 UTC
This incident affected: Pivotal Tracker.
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