Start Time (UTC): July 03, 2019 17:55 UTC
End Time (UTC): July 03, 2019 19:20 UTC
Duration: 85 mins
Incident Summary: Our VMware Engineering team has identified issues with users launching the VMware Cloud on AWS console. Unable to launch the VMware Cloud on AWS console impacts user’s manageability of the service which includes Networking & Security tab, Add/Remove Hosts, Add/Remove SDDCs/Clusters, and Notifications. VMware Engineering team increased the memory allocated to the service database to mitigate the issue.
Impact Summary: Users may have experienced issues launching the VMware Cloud on AWS Console. There was no impact to existing workloads, vCenter API and UI access.
Root Cause: High memory utilization on the VMware Cloud on AWS service database impacted user’s ability to launch the VMware Cloud on AWS console.