All Systems Operational
VMware Cloud on AWS Operational
VMware Cloud on AWS ? Operational
DRaaS Operational
HCX Operational
VMware Cloud on AWS SDDC Operational
US East (N. Virginia) Operational
US West (N. California) Operational
US West (Oregon) Operational
Europe (Ireland) Operational
Europe (London) Operational
Europe (Paris) Operational
Europe (Frankfurt) Operational
Asia Pacific (Singapore) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Tokyo) Operational
Canada (Central) Operational
VMware Network Insight ? Operational
VMware AppDefense ? Operational
VMware Log Intelligence ? Operational
VMware Cloud PKS ? Operational
VMware Hybrid Cloud Extension (HCX) ? Operational
VMware Cloud Assembly ? Operational
VMware Code Stream ? Operational
VMware Service Broker ? Operational
VMware Skyline Operational
VMware Learning Platform Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 21, 2019

No incidents reported today.

Apr 20, 2019

No incidents reported.

Apr 19, 2019
Resolved - The VMware Skyline Service is working as expected. This is the final update.

Start Time: April 19, 2019 08:06 PM UTC
End Time: April 19, 2019 9:49 PM UTC

Impact: None
Apr 19, 23:35 UTC
Monitoring - VMware Skyline Service Logins are working as expected. Users are now able to login to VMware Skyline Advisor via My.vmware.com as well as from console.cloud.vmware.com. Our engineers are closely monitoring the systems and we will continue to update as we have more information.

Start Time: April 19, 2019 08:06 PM UTC
End Time: April 19, 2019 9:49 PM UTC

Impact: None
Apr 19, 21:52 UTC
Investigating - VMware Skyline Service is experiencing an Intermittent Login issue. Users may not be able to login to VMware Skyline Advisor via My.vmware.com. Our engineers are currently investigating the issue with the service disruption and will continue to update as we have more information.

Start Time: April 19, 2019 08:06 PM UTC
End Time: N/A

Impact: Users may not be able to login to VMware Skyline Advisor via My.vmware.com. Users can access the VMware Skyline Service from console.cloud.vmware.com. We do not expect an impact to existing workloads.
Apr 19, 20:46 UTC
Completed - The scheduled maintenance has been completed.
Apr 19, 11:10 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 10:01 UTC
Scheduled - Please be advised that the VMC Team will be performing Scheduled maintenance on the VMware Site Recovery service on the Production environment.

Start : April 19, 2019 10:00 AM UTC
End : April 19, 2019 11:30 AM UTC
Duration: 90 minutes

Impact: All DRaaS tasks will be paused for 15 - 20 minutes, although customers will be able to trigger new tasks.
Apr 19, 09:49 UTC
Completed - The scheduled maintenance has been completed.
Apr 19, 07:53 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 07:34 UTC
Scheduled - Please be advised that VMware Cloud on AWS will be performing scheduled maintenance on the production environment.

Start : April 19, 2019 07:30 AM UTC
End : April 19, 2019 08:00 AM UTC
Duration: 30 minutes

Impact:
All tasks will be paused for 15 – 20 minutes. No consumer impact.
Autoscaler will be unavailable for a few minutes while it is being upgraded.
Remediation and planned maintenance requests made during the upgrade window may fail.
Apr 19, 07:16 UTC
Apr 18, 2019
Completed - The scheduled maintenance has been completed.
Apr 18, 09:31 UTC
Update - The Scheduled maintenance has been extended for another 2 hours 30 minutes. We will provide updates as necessary.
Apr 18, 06:51 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 04:32 UTC
Scheduled - Team is upgrading Network Insight service for a better experience to users. As part of this activity, the service will not be available.

Start Time: Thursday, 18 April 2019 4:30 AM UTC
End Time: Thursday, 18 April 2019 7:00 AM UTC

Impact: During the maintenance window, Network Insight service will not be available. It is advised that you wait till the maintenance window is over. This is for your information only and NO action is required from the user.
Apr 18, 04:02 UTC
Resolved - This incident has been resolved.
Apr 18, 05:46 UTC
Monitoring - VMware Cloud Services which impacted to Billing Statements API is fully operational. Resolver team deployed a code fix to get a resolution. We will keep you posted with the update in next 60 mins

Impact: None
Start Time: April 17, 2019 07:36 PM UTC
End Time: April 18, 2019 12:35 AM UTC
Apr 18, 01:30 UTC
Update - We are experiencing an issue with VMware Cloud Services which impact to Billing Statements API. Resolver team deployed a code fix and validating the changes. We will keep you posted with the update in next 120 mins

Start Time: April 17, 2019 07:36 PM UTC
End Time: N/A

Impact: Customers may not able to view the Billing Statement related details.
Apr 17, 23:45 UTC
Update - We are experiencing an issue with VMware Cloud Services which impact to Billing Statements API. Resolver team isolated the root cause query and working on a fix. We will keep you posted with the update in next 45 mins.

Start Time: April 17, 2019 07:36 PM UTC
End Time: N/A

Impact: Customers may not able to view the Billing Statement related details.
Apr 17, 22:45 UTC
Update - We are experiencing an issue with VMware Cloud Services which impact to Billing Statements API. We isolated the problem impacting only a few users. We will keep you posted with the update in next 30 mins.

Start Time: April 17, 2019 07:36 PM UTC
End Time: N/A

Impact: Customers may not able to view the Billing Statement related details.
Apr 17, 21:44 UTC
Identified - We are experiencing an issue with VMware Cloud Services which impact to Billing Statements API. We have engaged the related team to isolate the problem. We will keep you posted with the update in next 30 mins.

Start Time: April 17, 2019 07:36 PM UTC
End Time: N/A

Impact: Customers may not able to view the Billing Statement related details.
Apr 17, 20:56 UTC
Investigating - Please be advised that we are experiencing an issue with VMware Cloud Services which impact to Billing Statements API. We will keep you posted with updates.

Start Time: April 17, 2019 07:36 PM UTC
End Time: N/A

Impact: Customers may not able to view the Billing Statement related details.
Apr 17, 20:28 UTC
Apr 17, 2019
Completed - The scheduled maintenance has been completed.
Apr 17, 16:47 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 16:00 UTC
Scheduled - Please be advised that Log Intelligence engineers will be performing maintenance on the Service as part of platform upgrade. During this maintenance, users may not be able to access the service.

Start : April 17, 2019 04:00 PM UTC
End : April 17, 2019 05:30 PM UTC
Duration: 90 minutes

Impact: During this maintenance, Users may experience availability issue with the service or related functionality.
Apr 16, 14:39 UTC
Apr 16, 2019
Completed - The scheduled maintenance has been completed.
Apr 16, 10:53 UTC
Update - The maintenance activity is extended by 30 minutes. We will post the updates as necessary.
Apr 16, 10:21 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 09:04 UTC
Scheduled - Please be advised that VMware Cloud on AWS team will be performing a scheduled maintenance on production environment.


Start : April 16, 2019 09:00 AM UTC
End : April 16, 2019 10:30 AM UTC
Duration: 90 minutes

Impact: All DRaaS tasks will be paused for 15 - 20 minutes, although customers will be able to trigger new tasks
Apr 15, 15:11 UTC
Apr 15, 2019
Completed - The scheduled maintenance activity has been completed successfully.
Apr 15, 07:56 UTC
Scheduled - VMware Cloud Services support engineers will be performing scheduled maintenance work on the Production environment.

Start : April 15, 2019 07:30 AM UTC
End : April 15, 2019 09:30 AM UTC
Duration: 120 minutes

Impact: During the maintenance window, service onboarding of users will be blocked.VMware Cloud Service billing tab will be unavailable.
Mar 18, 04:58 UTC
Completed - The scheduled maintenance has been completed.
Apr 15, 07:34 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 06:36 UTC
Scheduled - Please be advised that VMware Cloud Services team will be performing maintenance in Production.

Start : April 15, 2019 06:40 AM UTC
End : April 15, 2019 08:40 AM UTC
Duration: 120 minutes

Impact: Customers will not be able to perform billing-related operations, including viewing offers, creating subscriptions, adding or editing payment methods. On-boarding of new customers will also be blocked. Customers will see a "Site Under Maintenance" message when trying to access billing information or on-board services.
Apr 15, 06:35 UTC
Apr 14, 2019

No incidents reported.

Apr 13, 2019

No incidents reported.

Apr 12, 2019
Resolved - Connectivity to VMC Services is fully operational. This incident has been resolved.

Start Time: April 12, 2019 03:30 PM UTC
End Time: Spril 12, 2019 06:35 PM UTC

Impact: None
Apr 12, 19:20 UTC
Monitoring - Connectivity issue to VMC Services has been restored. Our engineers are monitoring for any potential issues and will provide an update if necessary.

Start Time: April 12, 2019 03:30 PM UTC
End Time: Spril 12, 2019 06:35 PM UTC

Impact: None
Apr 12, 18:46 UTC
Update - Users might experience connectivity failures while trying to connect to the VMC Service to load the CLI metadata. Engineering teams are engaged to resolve the issue and restore normal service.

Start Time: April 12, 2019 03:30 PM UTC
End Time: N/A

Impact: Automation workflow will be affected for users of PowerCLI, DCLI, and possibly SDKs. There should be no impact for direct REST API calls as that does not rely on the Metadata service.
Apr 12, 17:52 UTC
Identified - Users might experience connectivity failures while trying to connect to the VMC Service to load the CLI metadata. Engineering teams are engaged to resolve the issue and restore normal service.

Start Time: April 12, 2019 03:30 PM UTC
End Time: N/A

Impact: Automation workflow will be affected for users of PowerCLI, DCLI, and possibly SDKs. There should be no impact for direct REST API calls as that does not rely on the Metadata service.
Apr 12, 17:11 UTC
Investigating - Users might experience connectivity failures while trying to connect to the VMC Service to load the CLI metadata.

Start Time: April 12, 2019 03:30 PM UTC
End Time: N/A

Impact: Automation workflow will be affected for users of PowerCLI, DCLI, and possibly SDKs. There should be no impact for direct REST API calls as that does not rely on the Metadata service.
Apr 12, 16:16 UTC
Apr 11, 2019
Completed - The Scheduled maintenance has been completed.

Start Time : 11th April, 04:00 PM UTC
End Time : 11th April, 04:30 PM UTC
Duration : 30 minutes

Impact: None
Apr 11, 16:34 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 16:01 UTC
Scheduled - Please be advised that Log Intelligence engineers will be performing maintenance on the Service as part of platform upgrade. During this maintenance, users may not be able to access the service.

Start : April 11, 2019 04:00 PM UTC
End : April 11, 2019 05:00 PM UTC
Duration: 60 minutes

Impact: During this maintenance, Users may experience availability issue with the service or related functionally.
Apr 10, 15:42 UTC
Completed - The scheduled maintenance has been completed.
Apr 11, 06:46 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 06:32 UTC
Scheduled - Please be advised that the VMware Cloud on AWS team will be performing scheduled maintenance on the production environment.

Start : April 11, 2019 06:30 AM UTC
End : April 11, 2019 07:00 AM UTC
Duration: 30 minutes

Impact: All tasks will be paused for 15 - 20 minutes, although customers will be able to trigger new tasks. Existing workloads are not expected to be impacted.
Apr 11, 06:16 UTC
Completed - The scheduled maintenance has been completed.
Apr 11, 02:16 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 00:58 UTC
Scheduled - Please be advised that VMware Cloud on AWS team will be performing scheduled maintenance on the production environment.

Start : April 11, 2019 12:30 AM UTC
End : April 11, 2019 02:00 AM UTC
Duration: 90 minutes

Impact: The services will be available during this push and will not see any interruptions, but the UI might have a small downtime. Existing workloads are not expected to be impacted.
Apr 10, 22:18 UTC
Apr 10, 2019
Resolved - The incident stands resolved now.

Start Time: April 11, 2019 08:00 PM UTC
End Time: April 11, 2019 11:30 PM UTC

Impact: None
Apr 10, 22:36 UTC
Investigating - VMware Skyline Service is experiencing an Intermittent Login issue. Users may not be able to login to VMware Skyline Advisor via My.vmware.com. Our engineers are currently investigating the issue with the service disruption and will continue to update as we have more information.

Start Time: April 11, 2019 08:00 PM UTC
End Time: N/A

Impact: Users may not be able to login to VMware Skyline Advisor via My.vmware.com. Users can access the VMware Skyline Service from console.cloud.vmware.com. We do not expect an impact to existing workloads.
Apr 10, 20:51 UTC
Apr 9, 2019

No incidents reported.

Apr 8, 2019
Completed - The scheduled maintenance has been completed.
Apr 8, 08:57 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 08:07 UTC
Scheduled - Please be advised that VMware Cloud on AWS team will be performing maintenance on DRaaS.

Start : April 08, 2019 08:00 AM UTC
End : April 08, 2019 10:00 AM UTC
Duration: 120 minutes

Impact: All DRaaS tasks will be paused for 15 - 20 minutes, although customers will be able to trigger new tasks. Existing workloads are not expected to be impacted.
Apr 5, 19:14 UTC
Apr 7, 2019
Resolved - VMware Skyline Service is fully functional. Users will be able to login to VMware Skyline Advisor. Our engineers have identified and fixed the problem. Services were found to be stable during monitoring. This incident stands resolved.

Start Time: April 07, 2019 02:45 PM UTC
End Time: April 07, 2019 04:40 PM UTC

impact: None
Apr 7, 18:46 UTC
Monitoring - VMware Skyline Service is fully functional. Users will be able to login to VMware Skyline Advisor. Our engineers have identified and fixed the problem. We will monitor the service for next 1 hour for stability. Further updates will be provided as we have more information.

Start Time: April 07, 2019 02:45 PM UTC
End Time: April 07, 2019 04:40 PM UTC

impact : None
Apr 7, 17:23 UTC
Investigating - VMware Skyline Service is experiencing an Intermittent Login issue. Users may not be able to login to VMware Skyline Advisor via My.vmware.com. Our engineers are currently investigating the issue with the service disruption and will continue to update as we have more information.

Start Time: April 07, 2019 02:45 PM UTC
End Time: N/A

Impact: Users may not be able to login to VMware Skyline Advisor via My.vmware.com. Users can access VMware Skyline Service from console.cloud.vmware.com. We do not expect an impact to existing workloads.
Apr 7, 15:10 UTC
Resolved - Support team fixed the activation or deactivation of the Multi-Factor Authentication issue. Multi-Factor Authentication service is fully functional.

Start Time: April 07, 2019 03:30 PM UTC
End Time: April 07, 2019 04:10 PM UTC

Impact: None
Apr 7, 17:17 UTC
Monitoring - Support team fixed the activation or deactivation of the Multi-Factor Authentication issue. Services are kept under monitoring.

Start Time: April 07, 2019 03:30 PM UTC
End Time: April 07, 2019 04:10 PM UTC

Impact: None
Apr 7, 16:25 UTC
Investigating - One of the backend services on VMware Cloud is experiencing an intermittent availability issue. We are actively investigating the issue and shall post more updates within the next hour.

Start Time: April 07, 2019 03:30 PM UTC
End Time: N/A

Impact: Activation or Deactivation of Multi-Factor Authentication is impacted intermittently. There is no impact on the Cloud Services Login and the existing workloads.
Apr 7, 16:00 UTC
Resolved - Emails from SFDC are getting delivered without any issues. This incident stands to resolve.

Start Time: April 07, 2019 6:49 AM UTC
End Time: April 07, 2019 10:05 AM UTC

Impact: None
Apr 7, 11:45 UTC
Monitoring - Support team resolved the issue. Users are now able to send email from Salesforce to the customer and Vmware Star. Services are being monitored.

Start Time: April 07, 2019 6:49 AM UTC
End Time: April 07, 2019 10:05 AM UTC

Impact: None
Apr 7, 10:20 UTC
Update - Users might experience issues with email delivery from Salesforce to VMware. Teams are still exploring the cause of these issues. We will continue to update you on progress.

Start Time: April 07, 2019 6:49 AM UTC
End Time: N/A

Impact: Outbound email delivery is impacted
Apr 7, 08:19 UTC
Investigating - Users might experience issues with email delivery from Salesforce to VMware. Support teams are working to isolate and fix the issue at earliest.

Start Time: April 07, 2019 6:49 AM UTC
End Time: N/A

Impact: Outbound email delivery is impacted
Apr 7, 07:48 UTC
Completed - The scheduled maintenance has been completed.
Apr 7, 07:21 UTC
Verifying - Verification is currently underway for the maintenance items.
Apr 7, 05:33 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 02:30 UTC
Scheduled - VMware Cloud Services support engineers will be performing a scheduled maintenance work on Production environment.



Start : April 07, 2019 02:00 AM UTC
End : April 07, 2019 07:00 AM UTC
Duration: 240 minutes

Impact: During this window, Support center module will not be available. Customers will not be able to access Support Center to create, view or update support tickets. Filing tickets via Intercom chat widget will be delayed. Accessing Support Center page will yield a maintenance notification.
Mar 7, 15:07 UTC
Resolved - VMware Cloud PKS service is now fully functional. Customers will now be able to login to PKS cluster. Users are now able to create/delete and update cluster. The autoscaling capability is also fully functional. This issue stands resolved.

Start Time: April 06, 2019 11:20 PM UTC
End Time: April 07, 2019 1:15 AM UTC

Impact: None
Apr 7, 02:36 UTC
Monitoring - VMware Cloud PKS service is working as expected. Customers will be able to login to PKS cluster. Users will be able to create/delete and update cluster. The autoscaling capability is also fully functional. We will monitor the service for next 1 hour. We will keep you posted with further updates.

Start Time: April 06, 2019 11:20 PM UTC
End Time: April 07, 2019 1:15 AM UTC

Impact: None
Apr 7, 01:35 UTC
Identified - VMware Cloud PKS is experiencing Availability issue. Customers may experience issues login to PKS cluster. Users will not be able to create/delete and update cluster. The autoscaling capability will also fail. Our engineers have isolated the root cause and working towards resolution.We will keep you posted with further updates.

List of Regions:

US-East-1
US-West-2
EU-West-1 regions

Start Time: April 06, 2019 11:20 PM UTC
End Time: N/A

Impact: User will experience issue login to VMware cloud PKS.Creating/deleting and autoscalling capability is impacted. Existing workloads in existing clusters are not expected to be impacted.
Apr 7, 01:25 UTC
Update - VMware Cloud PKS is experiencing Availability issue. Customers may experience issues login to PKS cluster. Users will not be able to create/delete and update cluster. The autoscaling capability will also fail. Our engineers are currently working to isolate the issue and will keep you posted with further updates.


List of Regions:

US-East-1
US-West-2
EU-West-1 regions

Start Time: April 06, 2019 11:20 PM UTC
End Time: N/A

Impact: User will experience issue login to VMware cloud PKS.Creating/deleting and autoscalling capability is impacted. Existing workloads in existing clusters are not expected to be impacted.
Apr 7, 00:23 UTC
Investigating - VMware Cloud PKS is experiencing Availability issue. Customers may experience issues login to PKS cluster. Our engineers are currently investigating the issue and will keep you posted with further updates.

Start Time: April 06, 2019 11:20 PM UTC
End Time: N/A

Impact: Users will be unable to create/delete clusters. Existing workloads in existing clusters are not expected to be impacted.
Apr 6, 23:59 UTC