All Systems Operational
VMware Cloud on AWS ? Operational
VMware Network Insight ? Operational
VMware AppDefense ? Operational
VMware Log Intelligence ? Operational
VMware Cloud PKS ? Operational
VMware Hybrid Cloud Extension (HCX) ? Operational
VMware Cloud Assembly ? Operational
VMware Code Stream ? Operational
VMware Service Broker ? Operational
VMware Skyline Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
VMware Cloud Services support engineers will be performing a scheduled maintenance work on Production environment.



Start : April 06, 2019 03:00 AM UTC
End : April 06, 2019 07:00 AM UTC
Duration: 240 minutes

Impact: During this window, Support center module will not be available. Customers will not be able to access Support Center to create, view or update support tickets. Filing tickets via Intercom chat widget will be delayed. Accessing Support Center page will yield a maintenance notification.
Posted on Mar 7, 15:07 UTC
VMware Cloud Services support engineers will be performing scheduled maintenance work on the Production environment.

Start : April 08, 2019 07:30 AM UTC
End : April 08, 2019 09:30 AM UTC
Duration: 120 minutes

Impact: During the maintenance window, service onboarding of users will be blocked.VMware Cloud Service billing tab will be unavailable.
Posted on Mar 18, 04:58 UTC
Past Incidents
Mar 25, 2019

No incidents reported today.

Mar 24, 2019

No incidents reported.

Mar 23, 2019
Update - The scheduled maintenance has been completed

Start : March 23, 2019 04:30 AM UTC
End : March 23, 2019 04:50 AM UTC
Duration: 20 minutes
Mar 23, 04:56 UTC
Completed - The scheduled maintenance has been completed.
Mar 23, 04:56 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 04:34 UTC
Scheduled - Please be advised that the VMware team will be performing emergency maintenance which will impact Skyline Advisor login availability.
Start : March 23, 2019 04:30 AM UTC
End : March 23, 2019 04:50 AM UTC
Duration: 20 minutes

Impact: Customers will not be able to access Skyline Advisor. All other Skyline services will be operational.
Mar 23, 04:34 UTC
Mar 22, 2019

No incidents reported.

Mar 21, 2019
Resolved - VMware Cloud Assembly is fully recovered. This incident has been resolved.

Start Time: March 21, 2019 01:38 AM UTC
End Time: March 21, 2019 07:10 AM UTC

Impact: None
Mar 21, 07:30 UTC
Update - We have identified the root cause and are currently working towards a fix. Further updates shall be posted as available.

Start Time: March 21, 2019 01:38 AM UTC
End Time: N/A

Impact: Users may encounter failures while provisioning in the Cloud Assembly User Interface. We do not expect an impact on existing workloads.
Mar 21, 07:15 UTC
Update - We are continuing to work on resolving the issue and shall post further updates as available.

Start Time: March 21, 2019 01:38 AM UTC
End Time: N/A

Impact: Users may encounter failures while provisioning in the Cloud Assembly User Interface. We do not expect an impact to existing workloads.
Mar 21, 03:51 UTC
Investigating - We are currently experiencing a Performance degradation issue with VMware Cloud Assembly . The issue is being investigated by our engineers and updates will be provided as soon as possible.

Start Time: March 21, 2019 01:38 AM UTC
End Time: N/A

Impact : Users may encounter Internal Server Error when navigating through the User Interface.We do not expect an impact to existing workloads.
Mar 21, 02:26 UTC
Mar 20, 2019
Completed - The scheduled maintenance has been completed.
Mar 20, 05:09 UTC
Scheduled - Please be advised that VMware Cloud on AWS service team engineers will be performing planned maintenance on the Service as part of Platform upgrade.

Start : March 20, 2019 12:30 AM UTC
End : March 20, 2019 03:30 AM UTC
Duration: 180 minutes

Impact: No customer Impact expected on service.
Mar 19, 19:09 UTC
Mar 19, 2019
Completed - The scheduled maintenance has been completed.
Mar 19, 21:34 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 21:00 UTC
Scheduled - Please be advised that Log Intelligence engineers will be performing maintenance on the Service as part of platform upgrade. During this maintenance, users may not be able to access the service.

Start : March 19, 2019 09:00 PM UTC
End : March 19, 2019 10:00 PM UTC
Duration: 60 minutes

Impact: During this maintenance, Users may experience availability issue with the service or related functionally.
Mar 18, 20:13 UTC
Mar 18, 2019

No incidents reported.

Mar 17, 2019
Completed - The scheduled maintenance has been completed.
Mar 17, 12:32 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 09:31 UTC
Update - This activity has been postponed by an hour and here are the new timelines.

Start : March 17, 2019 08:30 AM UTC
End : March 17, 2019 12:30 PM UTC
Duration: 240 minutes

Impact: Customers will not be able to access Skyline Advisor. All other Skyline services will be operational.
Mar 17, 06:52 UTC
Update - This activity has been postponed and here are the new timelines.

Start : March 17, 2019 07:30 AM UTC
End : March 17, 2019 11:30 AM UTC
Duration: 240 minutes

Impact: Customers will not be able to access Skyline Advisor. All other Skyline services will be operational.
Mar 16, 08:03 UTC
Scheduled - Please be advised that the VMware team will be performing scheduled maintenance which will impact Skyline Advisor login availability.

Start : March 17, 2019 04:30 AM UTC
End : March 17, 2019 08:30 AM UTC
Duration: 240 minutes

Impact: Customers will not be able to access Skyline Advisor. All other Skyline services will be operational.
Mar 15, 10:06 UTC
Completed - The Scheduled maintenance has been completed

Start : March 17, 2019 02:30 AM UTC
End : March 17, 2019 08:55 AM UTC
Duration: 385 minutes

Impact: None
Mar 17, 09:08 UTC
Update - Maintenance activity has been extended , verification is currently underway for the maintenance items.We will provide updates as necessary.
Mar 17, 07:41 UTC
Verifying - Maintenance activity is extended by One hour, verification is currently underway for the maintenance items.

Start : March 17, 2019 02:30 AM UTC
End : March 17, 2019 07:30 AM UTC
Duration: 300 minutes

Impact: None
Mar 17, 06:42 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Mar 17, 05:29 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 02:41 UTC
Update - This activity has been postponed and here are the new timelines.

Start : March 17, 2019 02:30 AM UTC
End : March 17, 2019 06:30 AM UTC
Duration: 240 minutes

Impact: Customers will not be able to access Skyline Advisor. All other Skyline services will be operational.
Mar 16, 07:59 UTC
Scheduled - Please be advised that the VMware team will be performing scheduled maintenance which will impact Skyline Advisor login availability.



Start : March 16, 2019 04:30 AM UTC
End : March 16, 2019 08:30 AM UTC
Duration: 240 minutes

Impact: Customers will not be able to access Skyline Advisor. All other Skyline services will be operational.
Mar 15, 10:04 UTC
Mar 16, 2019
Completed - The scheduled maintenance has been completed.
Mar 16, 17:28 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 16:46 UTC
Scheduled - Please be advised that VMware Cloud on AWS team will be performing a scheduled maintenance on production environment.

Start : March 16, 2019 04:30 PM UTC
End : March 16, 2019 06:30 PM UTC
Duration: 120 minutes


All tasks will be paused for about 60 to 75 minutes.Customers will be able to trigger new tasks.Existing workloads are not expected to be impacted.
Mar 16, 02:08 UTC
Resolved - VMware Cloud Services are fully functional and found stable during monitoring. Incident stands resolved.

Start Time: March 16, 2019 12:25 AM UTC
End Time: March 16, 2019 12:28 AM UTC

Impact: None
Mar 16, 08:58 UTC
Update - Multi Factor Authentication enabled users might have observed intermittent failures while activating or deactivating services.

Start Time: March 16, 2019 12:25 AM UTC
End Time: March 16, 2019 12:28 AM UTC

Impact : Current workloads are not impacted. All components and services are operational.Multi Factor Authentication dependent services are currently closely monitored
Mar 16, 04:48 UTC
Monitoring - The issues with VMware Cloud Services have been mitigated. We are verifying full functionality and will provide an update as we have more information.

Start Time: March 16, 2019 12:25 AM UTC
End Time: March 16, 2019 12:28 AM UTC

Impact: None
Mar 16, 00:42 UTC
Investigating - VMware Cloud Services Console is experiencing Availability issue. We are currently investigating the issue with the service disruption and will provide an update as soon as possible.

Start Time: March 16, 2019 12:25 AM UTC
End Time: N/A

Impact: User may not be able to access or experience trouble when logging into the the VMware Cloud Services. We do not expect an impact to existing workloads.
Mar 16, 00:36 UTC
Mar 15, 2019
Resolved - This incident has been resolved.

Start Time: March 15, 2019 08:40 PM UTC
End Time: March 15, 2019 09:22 PM UTC
Mar 15, 21:35 UTC
Investigating - VMware Skyline Service is experiencing Performance Degradation issue. Our engineers are currently investigating the cause and will continue to update as we have more information.

Start Time: March 15, 2019 08:40 PM UTC
End Time: N/A
Mar 15, 21:01 UTC
Mar 14, 2019
Completed - Scheduled maintenance has been completed.
Mar 14, 08:51 UTC
In progress - Scheduled maintenance is currently in progress.We will provide updates as necessary.
Mar 14, 08:35 UTC
Scheduled - Please be advised that VMware Cloud on AWS will be performing scheduled maintenance on the production environment.

Start : March 14, 2019 08:30 AM UTC
End : March 14, 2019 09:00 AM UTC
Duration: 30 minutes

Impact: All tasks will be paused for 15 to 20 minutes, although customers will be able to trigger new tasks. Existing workloads are not expected to be impacted.
Mar 14, 07:57 UTC
Mar 13, 2019
Completed - The scheduled maintenance has been completed.
Mar 13, 12:49 UTC
In progress - We will be undergoing scheduled maintenance during this time.
Mar 13, 11:01 UTC
Scheduled - Please be advised that the VMware Cloud on AWS team will be performing a scheduled maintenance on the production environment.

Start : March 13, 2019 11:00 AM UTC
End : March 13, 2019 01:00 PM UTC
Duration: 120 minutes

Impact: All tasks will be paused for 15 - 20 minutes, although customers will be able to trigger new tasks. Existing workloads are not expected to be impacted.
Mar 12, 15:29 UTC
Completed - The scheduled maintenance has been completed.
Mar 13, 05:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 04:40 UTC
Scheduled - Please be advised that the VMware Cloud on AWS team will be performing a scheduled maintenance on the production environment.

Start : March 13, 2019 04:30 AM UTC
End : March 13, 2019 06:30 AM UTC
Duration: 120 minutes
Impact: All tasks will be paused for 15 - 20 minutes, although customers will be able to trigger new tasks. Existing workloads are not expected to be impacted.
Mar 13, 04:36 UTC
Mar 12, 2019
Resolved - This incident has been resolved. Billing, Usage, Subscription and Support Services are working as expected.

Start Time: March 12, 2019 02:45 PM UTC
End Time: March 12, 2019 03:45 PM UTC

Impact: None
Mar 12, 20:29 UTC
Monitoring - Our Engineers have identified the issue and a fix has been implemented. Billing, Usage, Subscription and Support Services are restored and VMware Cloud Services are fully functional. Close Monitoring in progress. We will provide updates as necessary.

Start Time: March 12, 2019 02:45 PM UTC
End Time: March 12, 2019 03:45 PM UTC

Impact: None
Mar 12, 16:09 UTC
Investigating - VMware Cloud backend services are experiencing availability issues. We are currently investigating the issue and will provide an update as soon as possible.

Start Time: March 12, 2019 02:45 PM UTC
End Time: N/A

Impact: Users are able to login to the consoles of our VMware Cloud Services however some functions such as Usage, Subscription, Support Services, etc. may be unavailable or experience issues.
Mar 12, 15:42 UTC
Mar 11, 2019
Resolved - This incident has been resolved.

Start Time: March 11, 2019 06:15 AM UTC
End Time: March 11, 2019 08:30 AM UTC

Impact: None
Mar 11, 09:10 UTC
Monitoring - We have identified the root cause of the Multi-Factor Authentication issue. We have since mitigated the problem. We are now monitoring the service.

Start Time: March 11, 2019 06:15 AM UTC
End Time: March 11, 2019 08:30 AM UTC

Impact: None
Mar 11, 08:52 UTC
Identified - We continue to work on resolving the issue with the backend service on VMware Cloud. We have identified the root cause and working on the fix. We shall provide further updates as available.

Start Time: March 11, 2019 06:15 AM UTC
End Time: N/A

Impact: Activation or Deactivation of Multi-Factor Authentication is impacted intermittently. There is no impact on the Cloud Services Platform Login and the existing workloads.
Mar 11, 07:43 UTC
Investigating - One of the backend services on VMware Cloud is experiencing an intermittent availability issue. We are actively investigating the issue and shall post more updates within the next hour.

Start Time: March 11, 2019 06:15 AM UTC
End Time: N/A

Impact: Activation or Deactivation of Multi-Factor Authentication is impacted intermittently. There is no impact on the Cloud Services Platform Login and the existing workloads.
Mar 11, 06:53 UTC
Resolved - The incident has been resolved.

Start Time: March 11, 2019 07:30 AM UTC
End Time: March 11, 2019 08:30 AM UTC

Impact: None
Mar 11, 09:09 UTC
Update - A fix has been implemented and we are monitoring the results.

Start Time: March 11, 2019 07:30 AM UTC
End Time: March 11, 2019 08:30 AM UTC

Impact: None
Mar 11, 08:44 UTC
Monitoring - A fix has been implemented and we are monitoring the results.

Start Time: March 11, 2019 07:30 AM UTC
End Time: March 11, 2019 08:30 AM UTC

Impact: None
Mar 11, 08:33 UTC
Investigating - VMware Skyline Service is experiencing Performance Degradation issue. Our engineers are currently investigating the cause and will continue to update as we have more information.

Start Time: March 11, 2019 07:30 AM UTC
End Time: N/A

Impact: User may experience slow or unresponsive service.
Mar 11, 07:54 UTC
Completed - The scheduled maintenance has been completed.
Mar 11, 06:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 06:18 UTC
Scheduled - Skyline engineering will be updating backend systems. During this time Skyline Advisor will be unavailable.

Start Time: March 11, 2019 05:30 AM UTC
End Time: March 11, 2019 07:30 PM UTC
Duration : 120 minutes

Impact: Skyline Advisor home page will be unavailable
Mar 8, 22:14 UTC