All Systems Operational
VMware Cloud on AWS   ? Operational
VMware Discovery   ? Operational
VMware Cost Insight   ? Operational
VMware Network Insight   ? Operational
VMware AppDefense   ? Operational
VMware Log Intelligence   ? Operational
VMware Kubernetes Engine   ? Operational
VMware Hybrid Cloud Extension (HCX)   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 25, 2018
Completed - The scheduled maintenance has been completed.
Sep 25, 04:07 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 03:31 UTC
Scheduled - Please be advised that VMware Log Intelligence service team engineers will be performing planned maintenance on the Service as part of Platform upgrade.

Start : September 25, 2018 03:30 AM UTC
End : September 25, 2018 04:00 AM UTC
Duration: 30 minutes

Impact: Service may not be available during the maintenance window.
Sep 25, 03:31 UTC
Sep 24, 2018
Resolved - VMware Log Intelligence Service engineers have fixed the issue. This incident is resolved now.

Start Time: September 24, 2018 10:20 AM UTC
End Time: September 24, 2018 10:40AM UTC

Impact: None
Sep 24, 11:05 UTC
Identified - VMware Log Intelligence engineers have identified the issue with one of the node. Engineers are working on replacing the faulty node. We will keep you posted with further updates.

Start Time: September 24, 2018 10:20 AM UTC
End Time: N/A

Impact: User may not be able to access the service or may experience trouble while accessing the service.
Sep 24, 10:44 UTC
Investigating - VMware Log Intelligence Service is experiencing Availability issue. We are currently investigating the issue and will provide an update as soon as possible.

Start Time: September 24, 2018 10:20 AM UTC
End Time: N/A

Impact: User may not be able to access the service or may experience trouble while accessing the service.
Sep 24, 10:26 UTC
Sep 23, 2018
Completed - The scheduled maintenance has been completed.
Sep 23, 03:39 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 02:35 UTC
Scheduled - Please be advised that the VMware Cloud backend service team engineers will be performing a planned maintenance on the service as part of a platform upgrade.

Start : September 23, 2018 02:30 AM UTC
End : September 23, 2018 02:30 PM UTC
Duration: 720 minutes

Impact: The intermittent login failures are expected between 02:30 AM UTC to 03:30 AM UTC.
Sep 21, 12:58 UTC
Sep 22, 2018
Completed - The scheduled maintenance has been completed.
Sep 22, 09:25 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 09:09 UTC
Scheduled - Please be advised that the VMware Cloud backend service team engineers will be performing a planned maintenance on the service as part of a platform upgrade.

Start : September 22, 2018 01:30 AM UTC
End : September 22, 2018 02:00 PM UTC
Duration: 750 minutes

Impact: Customers may experience intermittent login/service failures between Sept 22 01:30 AM UTC to 04:00 AM UTC and 07:00 AM UTC to 09:00 AM UTC. Existing workloads are not expected to be impacted.
Sep 21, 11:04 UTC
Sep 21, 2018
Completed - The scheduled maintenance has been completed.
Sep 21, 07:00 UTC
Update - Maintenance scheduled for all production SDDC’s for updates to VMC Version 1.5 are on hold.
Currently Customers planned for 18th,19th and 20th September are impacted. These upgrades will be rescheduled for a later date.

Start: September 18, 2018 05:00 PM UTC
End: September 21, 2018 07:00 AM UTC

Additional Information and Support:
Release Notes are available at: https://docs.vmware.com/vmc/releasenote
For additional support, please utilize the chat function within the VMC Console, or by filing a request from MyVMware at http://my.vmware.com.
Sep 19, 19:21 UTC
Update - The scheduled maintenance is currently in progress. Updates will be provided as necessary.
Sep 18, 23:32 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 23:30 UTC
Scheduled - Maintenance scheduled for all production SDDC's for updates to VMC Version 1.5 are on hold.
Currently Customers planned for 18th and 19th September are impacted. These upgrades will be rescheduled for a later date.

Start: September 18, 2018 05:00 PM UTC
End: September 20, 2018 07:00 AM UTC
Duration: 2280 minutes

Additional Information and Support:
Release Notes are available at: https://docs.vmware.com/vmc/releasenote
For additional support, please utilize the chat function within the VMC Console, or by filing a request from MyVMware at http://my.vmware.com.
Sep 18, 23:17 UTC
Sep 20, 2018
Resolved - This issue is resolved.

Start Time: September 19, 2018 05:36 AM UTC
End Time: September 20, 2018 01:00 PM UTC

Impact: None
Sep 20, 13:00 UTC
Monitoring - Since the VMC engineering team has rollbacked the change deployed at September 19, 2018 12:30 AM UTC , SDDC Create/Update/Delete operations have been successful. We will continue to monitor the environment and provide an update when available.

Start Time: September 19, 2018 05:36 AM UTC
End Time: N/A

Impact: SDDC Create/Update/Delete operations are succeeding as we continue to monitor the environment. We do not expect this issue to impact existing workloads in existing SDDCs.
Sep 20, 05:37 UTC
Update - The VMC engineering team has reverted the changes and they are verifying the rollback. Updates will be provided when available.

Start Time: September 19, 2018 05:36 AM UTC
End Time: N/A

Impact: SDDC Create/Update/Delete operations are failing. We do not expect this issue to impact existing workloads in existing SDDCs.
Sep 20, 02:16 UTC
Update - The VMC engineering team will be performing maintenance on the service to rollback the previous production push and will continue with their investigation. Updates will be provided when available.

Start Time: September 19, 2018 05:36 AM UTC
End Time: N/A

Impact: All tasks will be paused for 15 – 20 minutes between Sept 20, 2018 1:15a-3:30a UTC. Customers will be able to trigger new tasks. The VMC UI may appear to be unresponsive (some operations will result in spinners) while the upgrade is in progress.
Down Time: 5-15 minutes.
Sep 20, 01:30 UTC
Update - The VMware team are continuing their investigation of this intermittent service issue. Updates will be provided when available.

Start Time: September 19, 2018 05:36 AM UTC
End Time: N/A

Impact: SDDC Create/Update/Delete operations are failing. We do not expect this issue to impact existing workloads in existing SDDCs.
Sep 19, 23:19 UTC
Update - The VMware team continues to actively investigate this service issue. Updates will be provided when available.

Start Time: September 19, 2018 05:36 AM UTC
End Time: N/A

Impact: SDDC Create/Update/Delete operations are failing. We do not expect this issue to impact existing workloads in existing SDDCs.
Sep 19, 20:24 UTC
Investigating - VMware Cloud on AWS is experiencing intermittent failures with SDDC create/update/delete operations. The VMware team is actively investigating this service issue. Updates will be provided when available.

Start Time: September 19, 2018 05:36 AM UTC
End Time: N/A

Impact: SDDC Create/Update/Delete operations are failing. We do not expect this issue to impact existing workloads in existing SDDCs.
Sep 19, 18:06 UTC
Sep 19, 2018
Completed - The scheduled maintenance has been completed.
Sep 19, 05:20 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 05:00 UTC
Scheduled - Please be advised that VMware Log Intelligence service team engineers will be performing planned maintenance on the Service as part of Platform upgrade.

Start : September 19, 2018 05:00 AM UTC
End : September 19, 2018 05:30 AM UTC
Duration: 30 minutes

Impact: Service may not be available during the maintenance window.
Sep 19, 04:39 UTC
Completed - The scheduled maintenance has been completed.
Sep 19, 00:57 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 00:30 UTC
Scheduled - Please be advised that the VMware Cloud on AWS team will be performing maintenance during the following period.

Start : September 19, 2018 12:30 AM UTC
End : September 19, 2018 02:30 AM UTC
Duration: 120 minutes

Impact: During this maintenance, all tasks will be paused for 5 to 15 minutes. Users will be able to trigger new tasks. The VMware Cloud on AWS UI may appear to be unresponsive (some operations will result in spinners) while the upgrade is in progress. Existing workloads are not expected to be impacted.
Sep 18, 19:37 UTC
Sep 18, 2018
Completed - The scheduled maintenance has been completed.
Sep 18, 22:05 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 20:20 UTC
Scheduled - Please be advised that our DNS provider will be performing a platform update, which could impact some of the functionality in VMware Cloud Service.

Start: September 18 2018 8:00 PM UTC.
End: September 18 2018 10:00 PM UTC.
Duration: 2 hour

Impact: During this maintenance, users may experience an issue with SDDC creations and delete operations.
Note that we do not expect this maintenance to impact existing workloads in existing SDDCs.
Sep 17, 15:05 UTC
Sep 17, 2018
Resolved - The VMware Engineering team have successfully fixed the issue and all services are operational. This incident is resolved now.

Impact: None

Start Time: September 17, 2018 08:55 AM UTC
End Time: September 17, 2018 10:10 AM UTC
Sep 17, 12:24 UTC
Monitoring - The VMware Engineering team has provided a fix. Users of VMware Cloud Services should be able to login successfully. The VMware Engineering team will continue to monitor the services to confirm full functionality. We will provide an update as soon as available.

Start Time: September 17, 2018 08:55 AM UTC
End Time: September 17, 2018 10:10 AM UTC

Impact: Users of VMware Cloud Services should be able to login successfully. No impact to existing workloads is expected.
Sep 17, 10:33 UTC
Identified - VMware Cloud Services are experiencing login issues. The VMware Engineering team has identified the problematic area and are working on a solution. We will provide an update as soon as available.

Start Time: September 17, 2018 08:55 AM UTC
End Time: N/A

Impact: Users may experience issues accessing VMware Cloud Services. No impact to existing workloads is expected.
Sep 17, 10:22 UTC
Investigating - VMware Cloud backend services are experiencing Availability issue. We are currently investigating the issue with the service disruption and will provide an update as soon as possible.

Start Time: September 17, 2018 08:55 AM UTC
End Time: N/A

Impact: User may not be able to access the service or experiencing trouble when logging into the service.
Sep 17, 09:15 UTC
Sep 16, 2018
Resolved - This issue is now resolved and users are able to login successfully.

Start Time: September 16, 2018 02:00 PM UTC
End Time: September 16, 2018 03:30 PM UTC

Impact: None.
Sep 16, 15:41 UTC
Update - VMware Cloud backend services are experiencing Availability issue. We are currently investigating this service disruption and will provide an update as soon as possible.

Start Time: September 16, 2018 02:00 PM UTC
End Time: N/A

Impact: User may not be able to access the service or experiencing trouble when logging into the service. Existing workloads are not impacted.
Sep 16, 14:56 UTC
Investigating - VMware Cloud backend services are experiencing Availability issue. We are currently investigating the issue with the service disruption and will provide an update as soon as possible.

Start Time: September 16, 2018 02:00 PM UTC
End Time: N/A

Impact: User may not be able to access the service or experiencing trouble when logging into the service.
Sep 16, 14:37 UTC
Sep 15, 2018
Completed - The scheduled maintenance has been completed.
Sep 15, 16:00 UTC
Update - This Maintenance has been extended for 3 hours 30 minutes and below given are the updated timings. We will provide updates as necessary.

Start : September 15, 2018 01:30 AM UTC
End : September 15, 2018 05:30 PM UTC
Sep 15, 13:47 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 01:30 UTC
Scheduled - Please be advised that the VMware Cloud backend service team engineers will be performing a planned maintenance on the service as part of a platform upgrade.

Start : September 15, 2018 01:30 AM UTC
End : September 15, 2018 02:00 PM UTC
Duration: 750 minutes

Impact: Customers may experience intermittent failures between Sept 15 4:30a UTC and 8:00a UTC. Existing workloads are not expected to be impacted.
Sep 14, 21:50 UTC
Sep 14, 2018

No incidents reported.

Sep 13, 2018

No incidents reported.

Sep 12, 2018
Completed - The scheduled maintenance has been completed
Sep 12, 03:29 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 02:04 UTC
Scheduled - Please be advised that the VMware Cloud on AWS team will be performing maintenance during the following period.

Start : September 12, 2018 02:00 AM UTC
End : September 12, 2018 04:00 AM UTC
Duration: 120 minutes

Impact: During this maintenance, all tasks will be paused for 5 to 15 minutes. Users will be able to trigger new tasks. The VMware Cloud on AWS UI may appear to be unresponsive (some operations will result in spinners) while the upgrade is in progress. Existing workloads are not expected to be impacted.
Sep 11, 19:21 UTC
Sep 11, 2018

No incidents reported.