Monitoring - The service has returned to normal operating levels. VMware engineers will continue to monitor the service for stability. Updates will be provided as additional information becomes available.

Start Time: January 27, 2021 14:38 UTC
End Time: January 27, 2021 21:14 UTC

Impact: None
Jan 27, 22:44 UTC
Update - VMware engineers continue to investigate the issue. Additional updates will be provided in the next 1 hour.

Start Time: January 27, 2021 14:38 UTC
End Time:

Impact: Customers may experience slow response or latency while uploading log assist files.
Jan 27, 21:46 UTC
Investigating - Latency has risen above acceptable levels. VMware engineers are investigating the issue. Additional updates will be provided in the next 1 hour.

Start Time: January 27, 2021 14:38 UTC
End Time:

Impact: Customers may experience slow response or latency while uploading log assist files.
Jan 27, 20:48 UTC
Update - A slight increase in latency has been observed. Monitoring will continue for an additional hour. Additional updates will be provided in the next 1 hour.

Start Time: January 27, 2021 14:38 UTC
End Time: January 27, 2021 18:23 UTC

Impact: None.
Jan 27, 20:06 UTC
Monitoring - A change was reverted and latency has dropped to acceptable levels. The environment is being monitored to confirm latency remains low. Additional updates will be provided in the next 1 hour.

Start Time: January 27, 2021 14:38 UTC
End Time: January 27, 2021 18:23 UTC

Impact: None.
Jan 27, 19:18 UTC
Update - VMware engineering personnel continue to investigate the latency issues with the Skyline Log Assist service. The latency has subsided from previous peaks but continues to be above normal levels. More updates shall be provided in the next 1 hour.

Start Time: January 27, 2021 14:38 UTC
End Time: N/A

Impact: Customers may experience slow response or latency while uploading log assist files.
Jan 27, 18:03 UTC
Update - VMware engineering personnel have been engaged to investigate the latency issues with the Skyline Log Assist service. More updates shall be provided in the next 1 hour.

Start Time: January 27, 2021 14:38 UTC
End Time: N/A

Impact: Customers may experience slow response or latency while uploading log assist files.
Jan 27, 17:07 UTC
Update - VMware engineering team continues to investigate the latency issues with the Skyline Log Assist service. More updates shall be provided in the next 1 hour.

Start Time: January 27, 2021 14:38 UTC
End Time: N/A

Impact: Customers may experience slow response or latency while uploading log assist files.
Jan 27, 15:59 UTC
Update - VMware Skyline Log Assist is experiencing performance degradation issues. VMware engineering team is investigating on the same. More updates shall be provided in the next 1 hour.

Start Time: January 27, 2021 14:38 UTC
End Time: N/A

Impact: Customers may experience slow response or latency while uploading log assist files.
Jan 27, 15:05 UTC
Investigating - VMware Skyline is experiencing Performance Degradation issues. We are currently investigating the issue with the service disruption and will provide an additional update as soon as possible.

Start Time: January 27, 2021 14:38 UTC
End Time: N/A

Impact: User may not be able to access the service or may experience trouble while accessing the service. We do not expect an impact to existing workloads.
Jan 27, 14:58 UTC
VMware Cloud Services Console Operational
VMware Cloud on AWS Operational
VMware Cloud on AWS ? Operational
DRaaS Operational
HCX Operational
VMware Cloud on AWS SDDC Operational
Asia Pacific (Singapore) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Mumbai) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
Canada (Central) Operational
Europe (Ireland) Operational
Europe (London) Operational
Europe (Paris) Operational
Europe (Frankfurt) Operational
South America (São Paulo) Operational
Stockholm Operational
US East (N. Virginia) Operational
US East (Ohio) Operational
US West (N. California) Operational
US West (Oregon) Operational
VMware SD-WAN by VeloCloud Operational
VMware SD-WAN Orchestrators Operational
VMware SD-WAN Gateways Operational
VMware Tanzu Operational
VMware Tanzu Application Catalog Operational
VMware Tanzu Mission Control Operational
VMware Tanzu Service Mesh Operational
VMware Learning Platform Operational
VMware Learning Platform Operational
US West (Washington) - us-west1 Operational
US West (N.California) - us-west2 Operational
Europe (Amsterdam) - eu-central1 Operational
Asia Pacific (Bangalore) - ap-south1 Operational
VMware vRealize Log Insight Cloud ? Operational
VMware vRealize Automation Cloud Operational
VMware Cloud Assembly ? Operational
VMware Code Stream ? Operational
VMware Service Broker ? Operational
VMware AppDefense ? Operational
VMware Cloud Marketplace Operational
VMware Cloud Partner Navigator Operational
VMware Cloud Director service Operational
VMware Hybrid Cloud Extension (HCX) ? Operational
VMware Skyline Operational
VMware Secure State Operational
VMware Technology Partner Hub Operational
VMware Marketplace Operational
VMware vCloud Usage Insight Operational
VMware vRealize Operations Cloud Operational
VMware vRealize Network Insight Cloud ? Operational
VMware Cloud on Dell EMC Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 27, 2021

Unresolved incident: Performance Degradation with Skyline Log Assist.

Jan 26, 2021

No incidents reported.

Jan 25, 2021

No incidents reported.

Jan 24, 2021

No incidents reported.

Jan 23, 2021

No incidents reported.

Jan 22, 2021

No incidents reported.

Jan 21, 2021
Completed - The scheduled maintenance has been completed.
Jan 21, 09:57 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 08:01 UTC
Scheduled - Please be advised that VMware vRealize Automation Cloud engineers will be performing maintenance on the service as part of Platform upgrade.

Start Time: January 21, 2021 08:00 UTC
End Time: January 21, 2021 10:00 UTC
Duration: 120 minutes

Impact: Services may be unresponsive/requests may intermittently fail for brief periods.
Jan 19, 17:34 UTC
Jan 20, 2021
Completed - The scheduled maintenance has been completed.
Jan 20, 13:45 UTC
Update - Maintenance is still in progress and we are extending the window by 45 minutes. We will provide updates as necessary.

Start Time: January 20, 2021 12:00 UTC
End Time: January 20, 2021 13:45 UTC
Duration: 105 minutes

Impact: Services may be briefly unavailable during upgrade.VCD Instances will not be affected by this upgrade.
Jan 20, 13:14 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 12:08 UTC
Scheduled - Please be advised that VMware Cloud Director engineers will be performing maintenance on the service as part of Platform upgrade for Americas region.

Start Time: January 20, 2021 12:00 UTC
End Time: January 20, 2021 13:00 UTC
Duration: 60 minutes

Impact: Services may be briefly unavailable during upgrade.VCD Instances will not be affected by this upgrade.
Jan 15, 23:04 UTC
Completed - The scheduled maintenance has been completed.
Jan 20, 04:09 UTC
Scheduled - Please be advised that VMware Cloud Director engineers will be performing maintenance on the service as part of Platform upgrade for Europe region.

Start Time: January 20, 2021 03:00 UTC
End Time: January 20, 2021 04:00 UTC
Duration: 60 minutes

Impact: Services may be briefly unavailable during upgrade.VCD Instances will not be affected by this upgrade.
Jan 15, 23:02 UTC
Jan 19, 2021
Completed - The scheduled maintenance has been completed.
Jan 19, 20:58 UTC
Scheduled - Please be advised that VMware Cloud Director engineers will be performing maintenance on the service as part of Platform upgrade for Asia Pacific region.

Start Time: January 19, 2021 19:00 UTC
End Time: January 19, 2021 20:00 UTC
Duration: 60 minutes

Impact: Services may be briefly unavailable during upgrade.VCD Instances will not be affected by this upgrade.
Jan 15, 23:00 UTC
Completed - The scheduled maintenance has been completed.
Jan 19, 11:08 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 09:44 UTC
Scheduled - Please be advised that VMware Cloud Partner Navigator engineers will be performing maintenance on the service as part of Platform upgrade.

Start Time: January 19, 2021 09:30 UTC
End Time: January 19, 2021 11:30 UTC
Duration: 120 minutes

Impact: CPHub will be intermittently unavailable.
Jan 19, 06:38 UTC
Completed - The scheduled maintenance has been completed.
Jan 19, 08:05 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 07:13 UTC
Scheduled - Please be advised that VMware vRealize Log Insight Cloud engineers will be performing maintenance on the service as part of Platform upgrade.

Start Time: January 19, 2021 07:00 UTC
End Time: January 19, 2021 08:00 UTC
Duration: 60 minutes

Impact: UI may be affected. Log ingestion may be delayed.
Jan 18, 09:16 UTC
Jan 18, 2021
Resolved - VMware Engineering have confirmed that issue is specific to a couple of internal users. No impact to other users. This is the final notification for this issue

Start Time: January 18, 2021 07:45 UTC
End Time: January 18, 2021 07:46 UTC

Impact: None
Jan 18, 10:10 UTC
Update - VMware Engineering continue to work actively towards restoration. Further updates will be provided within the next hour.

Start Time: January 18, 2021 07:45 UTC
End Time: N/A

Impact: Users might face the issue while adding credit card as a payment method. There is no issue with other payment methods like PBI & Fund.
Jan 18, 08:11 UTC
Investigating - VMware Cloud Services is experiencing Functionality issues. We are currently investigating the issue with the service disruption and will provide an additional update as soon as possible.

Start Time: January 18, 2021 07:45 UTC
End Time: N/A

Impact: Users may not be able to access the service or may experience trouble while accessing the service. We do not expect an impact to existing workloads.
Jan 18, 07:46 UTC
Jan 17, 2021
Resolved - All services continue to be stable and operational. This incident stands resolved.

Start Time: January 17, 2021 11:00 UTC
End Time: January 17, 2021 13:45 UTC

Impact: None
Jan 17, 17:41 UTC
Monitoring - VMware Engineering team have restored the service and continue to monitor for any potential impact. Further updates will be provided within the next hour.

Start Time: January 17, 2021 11:00 UTC
End Time: January 17, 2021 13:45 UTC

Impact: None
Jan 17, 16:08 UTC
Update - VMware Engineering continue to work actively towards restoration. Further updates will be provided within the next hour.

Start Time: January 17, 2021 11:00 UTC
End Time: N/A

Impact: User may not be able to access the service or may experience trouble while accessing the service. We do not expect an impact to existing workloads.
Jan 17, 15:19 UTC
Identified - VMware Engineering have identified the cause and are working towards restoration. Further updates will be provided as available.

Start Time: January 17, 2021 11:00 UTC
End Time: N/A

Impact: New SDDC provisioning will fail. The existing SDDCs may experience issues if they try to renew certificates during this time.
Jan 17, 14:13 UTC
Investigating - VMware Cloud on AWS SDDC is experiencing Functionality issues. We are currently investigating the issue with the service disruption and will provide an additional update as soon as possible.

Start Time: January 17, 2021 11:00 UTC
End Time: N/A

Impact: User may not be able to access the service or may experience trouble while accessing the service. We do not expect an impact to existing workloads.
Jan 17, 13:36 UTC
Jan 16, 2021
Resolved - VMware engineering team had no issues observed during the monitoring period. This is the final notification for this incident.

Start Time: January 16, 2021, 08:01 UTC
End Time: January 16, 2021, 08:43 UTC

Impact: None
Jan 16, 10:08 UTC
Monitoring - VMware engineering team resolved the issue and will monitor the services for stability for the next hour.

Start Time: January 16, 2021, 08:01 UTC
End Time: January 16, 2021, 08:43 UTC

Impact: None
Jan 16, 09:07 UTC
Update - VMware Engineering teams are currently investigating functionality issues with the VMware Cloud Services. Further updates will be provided within the next hour.

Start Time: January 16, 2021 08:01 UTC
End Time: N/A

Impact: Multi-Factor Authentication related operations viz. activation, deactivation, updates are expected to be impacted.
Jan 16, 08:45 UTC
Investigating - VMware Cloud Services is experiencing functionality issues. VMWare Engineering team has been engaged in service restoration. Further updates will be provided within the next hour.

Start Time: January 16, 2021 08:01 UTC
End Time: N/A

Impact: Intermittent issues with the functionality of VMware Cloud Services. We do not expect an impact on existing workloads.
Jan 16, 08:16 UTC
Jan 15, 2021

No incidents reported.

Jan 14, 2021
Resolved - The VMware Engineering team has resolved the issue with visualizing customers artifacts lists.

Start Time: January 14, 2021 12:35 UTC
End Time: January 14, 2021 13:02 UTC

Impact: None
Jan 14, 13:12 UTC
Update - Teams are currently investigating an issue with the visualization functionality of the Tanzu Catalog Service. Next update to be provided in 30 minutes.

Start Time: January 14, 2021 12:35 UTC
End Time: N/A

Impact: Customers will not be able to see their list of artifacts in the Tanzu Catalog Service, however thy are still able to receive information about the artifacts.
Jan 14, 13:03 UTC
Investigating - VMware Tanzu Application Catalog is experiencing Intermittent Availability issues. We are currently investigating the issue with the service disruption and will provide an additional update as soon as possible.

Start Time: January 14, 2021 12:35 UTC
End Time: N/A

Impact: User may not be able to access the service or may experience trouble while accessing the service. We do not expect an impact to existing workloads.
Jan 14, 12:38 UTC
Jan 13, 2021
Completed - The scheduled maintenance has been completed.
Jan 13, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 12:00 UTC
Scheduled - Please be advised that VMware Cloud Director engineers will be performing maintenance on the service as part of Platform upgrade.

Start Time: January 13, 2021 12:00 UTC
End Time: January 13, 2021 13:00 UTC
Duration: 60 minutes

Impact: Services may be briefly unavailable during upgrade. VCD Instances will not be affected by this upgrade.
Jan 12, 18:43 UTC
Completed - The scheduled maintenance has been completed.
Jan 13, 11:43 UTC
Scheduled - Please be advised that VMware vRealize Log Insight Cloud engineers will be performing maintenance on the service as part of Platform upgrade.

Start Time: January 13, 2021 11:00 UTC
End Time: January 13, 2021 11:30 UTC
Duration: 30 minutes

Impact: UI may be affected. Log ingestion may be delayed.
Jan 13, 05:05 UTC
Completed - The scheduled maintenance has been completed.
Jan 13, 06:05 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 05:40 UTC
Scheduled - Please be advised that VMware vRealize Log Insight Cloud engineers will be performing maintenance on the service as part of Platform upgrade.

Start Time: January 13, 2021 05:30 UTC
End Time: January 13, 2021 06:00 UTC
Duration: 30 minutes

Impact: UI may be affected. Log ingestion may be delayed.
Jan 13, 05:00 UTC
Completed - The scheduled maintenance has been completed.
Jan 13, 04:45 UTC
Update - This scheduled maintenance has been extended by 80 Minutes.

The updated schedule:

Start Time: January 13, 2021 03:00 UTC
End Time: January 13, 2021 05:20 UTC
Duration: 140 minutes
Jan 13, 03:54 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 03:00 UTC
Scheduled - Please be advised that VMware Cloud Director engineers will be performing maintenance on the service as part of Platform upgrade.

Start Time: January 13, 2021 03:00 UTC
End Time: January 13, 2021 04:00 UTC
Duration: 60 minutes

Impact: Services may be briefly unavailable during upgrade. VCD Instances will not be affected by this upgrade.
Jan 12, 18:41 UTC