All Systems Operational
VMware Cloud on AWS Operational
VMware Cloud on AWS ? Operational
DRaaS Operational
HCX Operational
VMware Cloud on AWS SDDC Operational
US East (N. Virginia) Operational
US East (Ohio) Operational
US West (N. California) Operational
US West (Oregon) Operational
Europe (Ireland) Operational
Europe (London) Operational
Europe (Paris) Operational
Europe (Frankfurt) Operational
Asia Pacific (Singapore) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Mumbai) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
South America (São Paulo) Operational
Canada (Central) Operational
VMware Network Insight ? Operational
VMware AppDefense ? Operational
VMware Log Intelligence ? Operational
VMware Cloud PKS ? Operational
VMware Hybrid Cloud Extension (HCX) ? Operational
VMware Cloud Assembly ? Operational
VMware Code Stream ? Operational
VMware Service Broker ? Operational
VMware Skyline Operational
VMware Learning Platform Operational
VMware Pulse IoT Center Operational
VMware Secure State Operational
VMware Cloud Marketplace Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Skyline engineers will be performing scheduled maintenance. During this maintenance, Skyline Advisor will be unavailable.

Start: July 17, 2019 07:00 AM UTC
End : July 17, 2019 08:00 AM UTC
Duration : 60 minutes.

Impact: Skyline Advisor will be in maintenance mode for approximately 5 minutes somewhere in the 60 minutes.
Posted on Jul 11, 20:09 UTC
Managed DNS Scheduled Maintenance Jul 18, 09:00-10:00 UTC
Oracle+Dyn will be performing maintenance on the architecture utilized by Dyn Managed DNS. During this time, propagation of changes made via the API and web portal may be delayed. Advanced service monitoring, and other peripheral services will be unavailable.

Start : July 18, 2019 09:00 AM UTC
End : July 18, 2019 10:00 AM UTC
Duration: 60 minutes

Impact: DNS resolution will not be affected by this maintenance.
Posted on Jul 14, 17:09 UTC
Past Incidents
Jul 16, 2019

No incidents reported today.

Jul 15, 2019
Completed - The scheduled maintenance has been completed.
Jul 15, 15:40 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 15:00 UTC
Scheduled - Please be advised that Log Intelligence engineers will be performing maintenance on the service.

Start Time: Mon, 15 July 2019, 15:00 hrs UTC
End Time: Mon, 15 July 2019, 16:00 hrs UTC
Duration: 60 minutes

Impact: Intermittent UI downtime and log ingestion delays
Jul 14, 05:42 UTC
Completed - The scheduled maintenance has been completed.
Jul 15, 12:10 UTC
Update - The scheduled maintenance has been extended by 1 hour.
New End Time: Monday, 15 July 2019, 12.15 hrs UTC
Jul 15, 11:01 UTC
Update - The scheduled maintenance has been extended by 1 hour.
New End Time: Monday, 15 July 2019, 11.15 hrs UTC
Jul 15, 09:29 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 07:38 UTC
Scheduled - The Network Insight service is being upgraded for a better experience to users. As part of this activity, the service will not be available.

Start Time: Monday, 15 July 2019, 7:15 hrs UTC
End Time: Monday, 15 July 2019, 12.15 hrs UTC

Impact: During the maintenance window, Network Insight service will not be available and hence we request you to wait till the maintenance window is over before using the service.
Jul 15, 06:56 UTC
Jul 14, 2019
Completed - The scheduled maintenance has been completed.
Jul 14, 07:35 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 04:31 UTC
Scheduled - Skyline engineers will be performing scheduled maintenance. During this maintenance, the Skyline Advisor via MyVMware will be impacted.

Start : July 14, 2019 04:30 AM UTC
End : July 14, 2019 07:30 AM UTC
Duration: 180 minutes

Impact: VMware Skyline Advisor via My.VMware.com will not be available during the activity
Jul 14, 00:46 UTC
Jul 13, 2019
Resolved - VMware Engineering team identified the cause and have taken corrective actions to mitigate the issue.
VMware Skyline service is now completely available without any issues.

Start Time: July 13, 2019, 04:40 UTC
End Time: July 13, 2019, 08:00 UTC

Impact: None
Jul 13, 08:11 UTC
Update - VMware Skyline Service is experiencing availability issue when users are logging in via MyVMware.
VMware engineering team is working on this issue and we will provide the next update in 1 hour.

Start Time: July 13, 2019 04:40 UTC
End Time: N/A

Impact: Few users will not be able to access the service or may experience trouble while accessing the service through my.VMware.com.
Jul 13, 06:38 UTC
Investigating - VMware Skyline Service is experiencing Availability Issue while login through My.Vmware.com but the login from console.cloud.vmware.com is working fine. Our engineers are investigating and will provide an update as we have more information

Start Time: July 13, 2019 04:40 UTC
End Time: N/A

Impact: Few users will not be able to access the service or may experience trouble while accessing the service through my.VMware.com.
Jul 13, 05:30 UTC
Jul 12, 2019
Completed - The scheduled maintenance has been completed.
Jul 12, 19:35 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 18:40 UTC
Scheduled - Please be advised that VMware team will be performing scheduled maintenance on VMware Cloud Assembly and VMware Service Broker during the following period.
Start Time :: July 12,2019 6:30 PM UTC
End Time :: July 12,2019 7:30 PM UTC
Duration: 60 minutes
Impact : During this maintenance, Users may experience availability issue with the service or related functionally.
Jul 11, 01:43 UTC
Jul 11, 2019
Resolved - VMware Engineering teams have confirmed the issue stands resolved and the users will be able to access Log Assist on VMware Skyline.

Start Time: July 11, 2019 12:45 UTC
End Time: July 11, 2019 14:07 UTC

Impact: None
Jul 11, 15:19 UTC
Monitoring - VMware Engineering teams have fixed the issue and currently validations are in progress. Users are able to access Log Assist on VMware Skyline.

Start Time: July 11, 2019 12:45 UTC
End Time: July 11, 2019 14:07 UTC

Impact: None.
Jul 11, 14:20 UTC
Identified - VMware Engineering teams have narrowed down the issue and are working towards a fix. Next update in '1' hour.

Start Time: July 11, 2019, 12:45 UTC
End Time: N/A

Impact: Users might experience an issue while scheduling Log Assist on VMware Skyline.
Jul 11, 14:04 UTC
Investigating - Users might experience an issue while scheduling Log Assist on VMware Skyline. Our Engineering teams are engaged to investigate the issue. Next update in '1' hour.

Start Time: July 11, 2019 12:45 UTC
End Time: N/A

Impact: Log Assist functionality is impacted
Jul 11, 13:08 UTC
Completed - The scheduled maintenance has been completed.
Jul 11, 15:12 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 14:33 UTC
Scheduled - Please be advised that VMware Cloud on AWS team will be performing scheduled maintenance on the production environment.

Start : July 11, 2019 02:30 PM UTC
End : July 11, 2019 03:00 PM UTC
Duration: 30 minutes

Impact: None
Jul 11, 14:10 UTC
Completed - The maintenance has been canceled
Jul 11, 09:08 UTC
Scheduled - Our DNS Provider is performing scheduled maintenance. During the maintenance, VMware Cloud on AWS users may experience issues when provisioning new SDDCs.

Start : July 11, 2019 09:00 AM UTC
End : July 11, 2019 10:00 AM UTC
Duration: 60 minutes

Impact: Provisioning of new SDDC's may fail. We do not expect an impact on existing SDDC workloads.
Jul 5, 07:56 UTC
Completed - The scheduled maintenance has been completed.
Jul 11, 02:44 UTC
Update - The maintenance activity is extended by 45minutes. We will post the updates as necessary.
Jul 11, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 01:07 UTC
Scheduled - Please be advised that Log Intelligence engineers will be performing maintenance on the Service.

Start : July 11, 2019 01:00 AM UTC
End : July 11, 2019 02:00 AM UTC
Duration: 60 minutes

Impact: During this maintenance, Logs may lag
Jul 10, 08:21 UTC
Jul 10, 2019
Resolved - VMware Cloud PKS is fully operational. This incident has been resolved.

Start Time: July 10, 2019 20:10 UTC
End Time: July 10, 2019 21:10 UTC

Impact: None
Jul 10, 23:04 UTC
Update - VMware Cloud PKS is fully functional. We continue to closely monitor the service. Next update in 1 hour.

Start Time: July 10, 2019 20:10 UTC
End Time: July 10, 2019 21:10 UTC

Impact: None
Jul 10, 21:54 UTC
Monitoring - We are observing service restoration for VMware Cloud PKS. VMware engineers are working towards full recovery. Next update in 30 mins.

Start Time: July 10, 2019 20:10 UTC
End Time: July 10, 2019 21:10 UTC

Impact: None
Jul 10, 21:38 UTC
Update - VMware Cloud PKS is experiencing an availability Issue. Our VMware engineers are currently investigating the issue and we will keep you posted with further updates. Next update in 45 mins.

Start Time: July 10, 2019 20:10 UTC
End Time: N/A

Impact: Users may experience issues with provisioning of new cluster, deleting existing cluster, and updating cluster. Existing workloads are not expected to be impacted.
Jul 10, 20:52 UTC
Investigating - VMware Cloud PKS Service is experiencing Availability issues. We are currently investigating the issue and will provide an update as soon as possible.

Start Time: July 10, 2019 20:10 UTC
End Time: N/A

Impact: User may not be able to access the service or may experience trouble while accessing the service.
Jul 10, 20:43 UTC
Jul 9, 2019

No incidents reported.

Jul 8, 2019

No incidents reported.

Jul 7, 2019

No incidents reported.

Jul 6, 2019

No incidents reported.

Jul 5, 2019

No incidents reported.

Jul 4, 2019

No incidents reported.

Jul 3, 2019
Postmortem - Read details
Jul 11, 11:54 UTC
Resolved - The Console for our VMware Cloud on AWS Service is fully functional and accessible. This incident stands resolved.

Impact: None

Start Time: July 03, 2019 05:55 PM UTC
End Time: July 03, 2019 07:20 PM UTC
Jul 3, 21:07 UTC
Monitoring - The VMware Cloud on AWS Console is fully functional. VMware Engineering will continue to monitor the service to ensure the issue does not resurface. Next update in 1 hour.

Impact: None

Start Time: July 03, 2019 05:55 PM UTC
End Time: July 03, 2019 07:20 PM UTC
Jul 3, 19:37 UTC
Identified - VMware Engineering teams have identified the issue and are working toward a fix to get the service restored. Next update in 1 hour.

Impact: Users may experience issues accessing the VMware Cloud on AWS Console. We do not expect an impact on existing workloads.

Start Time: July 03, 2019 05:55 PM UTC
End Time: N/A
Jul 3, 18:42 UTC
Investigating - We are currently experiencing intermittent availability issues with the VMware Cloud on AWS Console. The issue is being investigated and updates will be provided as soon as possible.

Impact: Users may experience issues accessing the VMware Cloud on AWS Console. We do not expect an impact on existing workloads.

Start Time: July 03, 2019 05:55 PM UTC
End Time: N/A
Jul 3, 18:28 UTC
Resolved - VMware Engineering teams have increased the free capacity in US-East-1 region and functionality has been restored. The issue stands resolved.

Impact: None

Start Time: June 20, 2019, 05:40 PM UTC
End Time: July 03, 2019, 01:00 PM UTC
Jul 3, 15:28 UTC
Update - VMware Engineering teams are working to increase free capacity in US-East-1. Our next update shall be provided within the next 24 hours or sooner if available.

Impact: New SDDC provisioning or adding hosts or clusters may fail in US-East-1. We do not expect an impact to existing workloads.

Start Time: June 20, 2019, 05:40 PM UTC
End Time: N/A
Jul 3, 02:40 UTC
Update - VMware Engineering teams are working to increase free capacity in US-East-1. Our next update shall be provided within the next 24 hours or sooner if available.

Impact: New SDDC provisioning or adding hosts or clusters may fail in US-East-1. We do not expect an impact to existing workloads.

Start Time: June 20, 2019, 05:40 PM UTC
End Time: N/A
Jul 1, 20:14 UTC
Update - VMware Engineering teams are still working to increase free capacity in US-East-1. Our next update shall be provided within the next 24 hours or sooner if available.

Impact: New SDDC provisioning or adding hosts or clusters may fail in US-East-1. We do not expect an impact to existing workloads.

Start Time: June 20, 2019, 05:40 PM UTC
End Time: N/A
Jun 30, 20:18 UTC
Update - VMware Engineering teams are working to increase free capacity in US-East-1. Our next update shall be provided within the next 24 hours or sooner if available.

Impact: New SDDC provisioning or adding hosts or clusters may fail in US-East-1. We do not expect an impact to existing workloads.

Start Time: June 20, 2019, 05:40 PM UTC
End Time: N/A
Jun 29, 19:56 UTC
Update - VMware Engineering teams are working to increase free capacity in US-East-1. Our next update will be in 24 hours or sooner if available.

Impact: New SDDC provisioning or adding hosts or clusters may fail in US-East-1. We do not expect an impact to existing workloads.

Start Time: June 20, 2019, 05:40 PM UTC
End Time: N/A
Jun 28, 22:46 UTC
Update - VMware Engineering teams are working to increase free capacity in US-East-1. Our next update will be in 24 hours or sooner if available.

Impact: New SDDC provisioning or adding hosts or clusters may fail in US-East-1. We do not expect an impact to existing workloads.

Start Time: June 20, 2019, 05:40 PM UTC
End Time: N/A
Jun 28, 19:38 UTC
Update - VMware Engineering teams are working to increase free capacity in US-West-1 and US-East-1. We are adding additional capacity. Our next update will be in 24 hours or sooner if available.

Impact: New SDDC provisioning or adding hosts or clusters may fail in US-West-1 and US-East-1. We do not expect an impact on existing workloads.

Start Time: June 20, 2019, 05:40 PM UTC
End Time: N/A
Jun 27, 23:34 UTC
Update - Our VMware Engineering teams continue to progress in increasing free capacity in US-West-1 and are continuing to add additional capacity. Our next update will be in 24 hours or sooner if available.

Start Time: June 20, 2019, 05:40 PM UTC
End Time: N/A

Impact: New SDDC provisioning or adding host/cluster may fail in US-West-1. We do not expect an impact to existing workloads.
Jun 27, 15:34 UTC
Update - Our VMware Engineering teams continue to make advancement in increasing free capacity in US-West-1 region. We are progressing to add additional capacity. Next update in 24 hours.

Start Time: June 20, 2019, 05:40 PM UTC
End Time: N/A

Impact: New SDDC provisioning or adding host/cluster may fail in US-West-1. We do not expect an impact to existing workloads.
Jun 26, 14:54 UTC
Update - Our VMware Engineering teams continue to make progress in increasing free capacity in US-West-1 and are continuing to add additional capacity. Our next update will be in 24 hours or sooner if available.

Start Time: June 20, 2019, 05:40 PM UTC
End Time: N/A

Impact: Impact: New SDDC provisioning or adding host/cluster may fail in US-West-1. We do not expect an impact to existing workloads.
Jun 25, 17:16 UTC
Update - Our VMware Engineering teams have made progress in increasing free capacity in US-West-1 and are continuing to add additional capacity. Our next update will be in 24 hours or sooner if available.

Start Time: June 20, 2019 05:40 PM UTC
End Time: N/A

Impact: New SDDC provisioning or adding host/cluster may fail in US-West-1. We do not expect an impact to existing workloads.
Jun 24, 14:44 UTC
Update - Our Engineering teams continue to work towards a resolution. Next update will be in 10 hours.

Start Time: June 20, 2019 05:40 PM UTC
End Time: N/A

Impact: New provisioning or adding host would fail in US-West-1.
Jun 24, 12:35 UTC
Update - Engineering teams continue to work towards a resolution. Next update will be provided in next 12 hours.

Start Time: June 20, 2019 05:40 PM UTC
End Time: N/A

Impact: New provisioning or adding host would fail in US-West-1.
Jun 24, 00:35 UTC
Update - Engineering teams continue to work toward a resolution. Next update will be in 24 hours.

Start Time: June 20, 2019 05:40 PM UTC
End Time: N/A

Impact: New provisioning or adding host would fail in US-West-1.
Jun 23, 00:08 UTC
Update - Engineering teams continue to work toward a resolution. Next update will be in 24 hours.

Start Time: June 20, 2019 05:40 PM UTC
End Time: N/A

Impact: New provisioning or adding host would fail in US-West-1.
Jun 21, 22:11 UTC
Update - Our engineering teams continue to progress towards the fix. Next update will be after 4 hours.

Start Time: June 20, 2019 05:40 PM UTC
End Time: N/A

Impact: New provisioning or adding host would fail in US-West-1.
Jun 21, 16:16 UTC
Update - Engineering teams continues to work toward resolution. Next update will be after 4 hours.

Start Time: June 20, 2019 05:40 PM UTC
End Time: N/A

Impact: New provisioning or adding host would fail in US-West-1.
Jun 21, 12:04 UTC
Update - Engineering teams have identified the issue and are actively working towards a resolution. Next update will be after 4 hours.

Start Time: June 20, 2019 05:40 PM UTC
End Time: N/A

Impact: New provisioning or adding host would fail in US-West-1.
Jun 21, 08:05 UTC
Update - VMC engineering team is continuing to work on a fix for this issue.

Start Time: June 20, 2019 05:40 PM UTC
End Time: N/A

Impact: New provisioning or adding host would fail in US-West-1
Jun 21, 02:25 UTC
Update - VMC engineering team is continuing to work on a fix for this issue.

Start Time: June 20, 2019 05:40 PM UTC
End Time: N/A

Impact: New provisioning or adding host would fail in US-West-1
Jun 21, 00:45 UTC
Identified - Provisioning of new SDDC in region US-West-1 is temporarily disabled. VMC engineering team has identified the issue and working actively towards it.

Start Time: June 20, 2019 05:40 PM UTC
End Time: N/A

Impact: New provisioning or adding host would fail in US-West-1
Jun 20, 23:47 UTC
Investigating - Provisioning of new SDDC in region US-West-1 is temporarily disabled. VMC engineering is actively investigating.

Start Time: June 20, 2019 05:40 PM UTC
End Time: N/A

Impact: New provisioning or adding host would fail for new and existing orgs in US-West-1.
Jun 20, 19:29 UTC
Jul 2, 2019

No incidents reported.