VMC Cloud Capacity Issues
Update - Our VMware Engineering teams have made progress in increasing free capacity in US-West-1 and are continuing to add additional capacity. Our next update will be in 24 hours or sooner if available.

Start Time: June 20, 2019 05:40 PM UTC
End Time: N/A

Impact: New SDDC provisioning or adding host/cluster may fail in US-West-1. We do not expect an impact to existing workloads.
Jun 24, 14:44 UTC
Update - Our Engineering teams continue to work towards a resolution. Next update will be in 10 hours.

Start Time: June 20, 2019 05:40 PM UTC
End Time: N/A

Impact: New provisioning or adding host would fail in US-West-1.
Jun 24, 12:35 UTC
Update - Engineering teams continue to work towards a resolution. Next update will be provided in next 12 hours.

Start Time: June 20, 2019 05:40 PM UTC
End Time: N/A

Impact: New provisioning or adding host would fail in US-West-1.
Jun 24, 00:35 UTC
Update - Engineering teams continue to work toward a resolution. Next update will be in 24 hours.

Start Time: June 20, 2019 05:40 PM UTC
End Time: N/A

Impact: New provisioning or adding host would fail in US-West-1.
Jun 23, 00:08 UTC
Update - Engineering teams continue to work toward a resolution. Next update will be in 24 hours.

Start Time: June 20, 2019 05:40 PM UTC
End Time: N/A

Impact: New provisioning or adding host would fail in US-West-1.
Jun 21, 22:11 UTC
Update - Our engineering teams continue to progress towards the fix. Next update will be after 4 hours.

Start Time: June 20, 2019 05:40 PM UTC
End Time: N/A

Impact: New provisioning or adding host would fail in US-West-1.
Jun 21, 16:16 UTC
Update - Engineering teams continues to work toward resolution. Next update will be after 4 hours.

Start Time: June 20, 2019 05:40 PM UTC
End Time: N/A

Impact: New provisioning or adding host would fail in US-West-1.
Jun 21, 12:04 UTC
Update - Engineering teams have identified the issue and are actively working towards a resolution. Next update will be after 4 hours.

Start Time: June 20, 2019 05:40 PM UTC
End Time: N/A

Impact: New provisioning or adding host would fail in US-West-1.
Jun 21, 08:05 UTC
Update - VMC engineering team is continuing to work on a fix for this issue.

Start Time: June 20, 2019 05:40 PM UTC
End Time: N/A

Impact: New provisioning or adding host would fail in US-West-1
Jun 21, 02:25 UTC
Update - VMC engineering team is continuing to work on a fix for this issue.

Start Time: June 20, 2019 05:40 PM UTC
End Time: N/A

Impact: New provisioning or adding host would fail in US-West-1
Jun 21, 00:45 UTC
Identified - Provisioning of new SDDC in region US-West-1 is temporarily disabled. VMC engineering team has identified the issue and working actively towards it.

Start Time: June 20, 2019 05:40 PM UTC
End Time: N/A

Impact: New provisioning or adding host would fail in US-West-1
Jun 20, 23:47 UTC
Investigating - Provisioning of new SDDC in region US-West-1 is temporarily disabled. VMC engineering is actively investigating.

Start Time: June 20, 2019 05:40 PM UTC
End Time: N/A

Impact: New provisioning or adding host would fail for new and existing orgs in US-West-1.
Jun 20, 19:29 UTC
VMware Cloud on AWS Operational
VMware Cloud on AWS ? Operational
DRaaS Operational
HCX Operational
VMware Cloud on AWS SDDC Partial Outage
US East (N. Virginia) Operational
US West (N. California) Partial Outage
US West (Oregon) Operational
Europe (Ireland) Operational
Europe (London) Operational
Europe (Paris) Operational
Europe (Frankfurt) Operational
Asia Pacific (Singapore) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Tokyo) Operational
Canada (Central) Operational
VMware Network Insight ? Operational
VMware AppDefense ? Operational
VMware Log Intelligence ? Operational
VMware Cloud PKS ? Operational
VMware Hybrid Cloud Extension (HCX) ? Operational
VMware Cloud Assembly ? Operational
VMware Code Stream ? Operational
VMware Service Broker ? Operational
VMware Skyline Operational
VMware Learning Platform Operational
VMware Pulse IoT Center Operational
VMware Secure State Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 25, 2019
VMware Cloud on AWS Console Availability issue
Resolved - VMware Cloud on AWS Console is completely operational. The incident stands resolved.

Start Time: June 25, 2019 01:20 AM UTC
End Time: June 25, 2019 06:26 AM UTC

Impact: None.
Jun 25, 08:50 UTC
Monitoring - VMware Cloud on AWS Console is accessible now. The backend service restoration is completed and validations are done. We would continue to monitor the services over the next 2 hours.

Start Time: June 25, 2019 01:20 AM UTC
End Time: June 25, 2019 06:26 AM UTC

Impact: None.
Jun 25, 06:57 UTC
Update - VMware Cloud on AWS Console is experiencing availability issues. The backend service restoration is on track. More updates on the restoration process would be provided as soon as possible.

Start Time: June 25, 2019 01:20 AM UTC
End Time: N/A

Impact: Users would not be able to access the VMware Cloud on AWS Console. We do not expect an impact on existing workloads.
Jun 25, 05:38 UTC
Identified - VMware Cloud on AWS Console is still experiencing availability issues. We have currently identified the issue and engineers are working on restoring the service. We would provide the updates on the restoration process as soon as possible.

Start Time: June 25, 2019 01:20 AM UTC
End Time: N/A

Impact: Users would not be able to access the VMware Cloud on AWS Console. We do not expect an impact on existing workloads.
Jun 25, 04:21 UTC
Investigating - VMware Cloud on AWS Console is experiencing Availability issues. We are currently investigating the issue with the service disruption and will provide an additional update as soon as possible.

Start Time: June 25, 2019 01:20 AM UTC
End Time: N/A

Impact: User may not be able to access the console or may experience trouble while accessing the console. We do not expect an impact on existing workloads.
Jun 25, 02:56 UTC
Jun 24, 2019
Planned Network Insight service upgrade
Completed - The scheduled maintenance has been completed.
Jun 24, 08:28 UTC
Update - Maintenance window has been extended by 30 minutes. Updates would be provided if required. The new end time:Monday, 24 Jun 2019 8:00 AM UTC.
Jun 24, 07:27 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 05:57 UTC
Scheduled - Team is upgrading Network Insight service for a better experience to users. As part of this activity, the service will not be available.

Start Time: Monday, 24 Jun 2019 5:30 AM UTC
End Time: Monday, 24 Jun 2019 7:30 AM UTC

Impact: During the maintenance window, Network Insight service will not be available. It is advised that you wait till the maintenance window is over. This is for your information only and NO action is required from the user.
Jun 24, 04:52 UTC
Jun 23, 2019
Intermittent Console Login issues for our VMware Cloud Services.
Resolved - VMware Cloud Services continue to be completely operational. The issue is considered as resolved at the moment.

Start : June 22, 2019 08:50 PM UTC
End : June 22, 2019 09:43 PM UTC

Impact: None
Jun 23, 01:56 UTC
Monitoring - VMware support engineers have confirmed that VMware Cloud Services are fully functional and working as expected. We will continue to closely monitor the services to ensure stability. More updates shall be provided in the next 4 hours.

Start : June 22, 2019 08:50 PM UTC
End : June 22, 2019 09:43 PM UTC

Impact: None
Jun 22, 21:56 UTC
Update - We are continuing to investigate this issue.
Jun 22, 21:40 UTC
Update - Users may experience intermittent issues when attempting to login to the consoles of our VMware Cloud Services. VMware engineers are investigating the issue and we will provide additional updates as soon as possible.

Start : June 22, 2019 08:50 PM UTC
End : NA

Impact: Intermittent issues when attempting to login to the consoles or our VMware Cloud Services. We do not expect an impact on existing workloads
Jun 22, 21:34 UTC
Investigating - Users may experience intermittent issues when attempting to login to the consoles of our VMware Cloud Services. VMware engineers are investigating the issue and we will provide additional updates as soon as possible.

Start : June 22, 2019 08:50 PM UTC
End : NA

Impact: Intermittent issues when attempting to login to the consoles or our VMware Cloud Services. We do not expect an impact on existing workloads
Jun 22, 21:17 UTC
Jun 22, 2019
VMware Cloud Assembly - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jun 22, 03:29 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jun 21, 21:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 19:20 UTC
Scheduled - Please be advised that the VMware Cloud Assembly team will be performing maintenance during the following period.

Start Time :: Jun 21 7:15 pm UTC
End Time :: Jun 22 03:30 am UTC
Duration: 495 minutes

Impact: During this maintenance, users may experience availability issue with the service or related functionally.
Jun 20, 14:59 UTC
Jun 21, 2019
VMC-DRaaS Production Push
Completed - The scheduled maintenance has been completed.
Jun 21, 07:39 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 06:31 UTC
Scheduled - Please be advised that the VMC Team will be performing Scheduled maintenance on the VMware Site Recovery service on the Production environment.

Start: June 21, 2019 06:30 AM UTC
End: June 21, 2019 08:30 AM UTC
Duration : 120 minutes

Impact: None
Jun 20, 15:32 UTC
Jun 20, 2019
VMware Log Intelligence Production - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jun 20, 17:42 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 17:00 UTC
Scheduled - Please be advised that Log Intelligence engineers will be performing maintenance on the Service as part of platform upgrade. During this maintenance, users may not be able to access the service.

Start : June 20, 2019 05:00 PM UTC
End : June 20, 2019 06:00 PM UTC
Duration: 60 minutes

Impact: During this maintenance, Users may experience availability issue with the service or related functionally.
Jun 19, 13:49 UTC
Jun 19, 2019

No incidents reported.

Jun 18, 2019
Intermittent Console Login issues for our VMware Cloud Services
Resolved - We have not experienced any additional issues since this issue was mitigated and placed in monitoring. This issue stands resolved.

Impact: None

Start Time: June 18, 2019, 5:55 PM UTC
End Time: June 18, 2019, 7:13 PM UTC
Jun 18, 21:16 UTC
Monitoring - VMware engineers have implemented a fix and confirmed console login functionality. Users should no longer experience intermittent issues when attempting to login to the consoles of our VMware Cloud Services. We will continue to monitor to ensure the issue does not resurface.

Impact: None

Start Time: June 18, 2019, 5:55 PM UTC
End Time: June 18, 2019, 7:13 PM UTC
Jun 18, 19:16 UTC
Identified - VMware engineers have implemented a fix and are verifying console login functionality. Users may experience intermittent issues when attempting to login to the consoles of our VMware Cloud Services. We will provide additional updates as soon as possible.

Impact: Intermittent issues when attempting to login to the consoles or our VMware Cloud Services. We do not expect an impact to existing workloads.

Start Time: June 18, 2019, 5:55 PM UTC
End Time: N/A
Jun 18, 18:57 UTC
Update - Users may experience intermittent issues when attempting to login to the consoles of our VMware Cloud Services. VMware engineers are investigating the issue and we will provide additional updates as soon as possible.

Impact: Intermittent issues when attempting to login to the consoles or our VMware Cloud Services. We do not expect an impact to existing workloads

Start Time: June 18, 2019, 5:55 PM UTC
End Time: N/A
Jun 18, 18:39 UTC
Investigating - Users may experience intermittent issues when attempting to login to the consoles of our VMware Cloud Services. VMware engineers are investigating the issue and we will provide additional updates as soon as possible.

Impact: Intermittent issues when attempting to login to the consoles or our VMware Cloud Services. We do not expect an impact to existing workloads

Start Time: June 18, 2019, 5:55 PM UTC 
End Time: N/A
Jun 18, 18:35 UTC
Jun 17, 2019

No incidents reported.

Jun 16, 2019

No incidents reported.

Jun 15, 2019
Vmware Cloud PKS UI Slowness Issue
Resolved - VMware Cloud PKS is fully operational. This incident has been resolved. This is the final update.

Start Time: June 15, 2019, 2:27 AM UTC
End Time: June 15, 2019, 3:20 AM UTC

Impact: None
Jun 15, 04:50 UTC
Identified - Our engineers are still validating the issue related to VMware Cloud PKS UI slowness issue limited to EU region. We will keep you posted with further updates. Next update in 4 hours.

Start Time: June 15, 2019, 2:27 AM UTC
End Time: N/A

Impact: User may experience slow on the UI side. Existing workloads are not expected to be impacted.
Jun 15, 03:46 UTC
Investigating - VMware Cloud PKS is experiencing degraded performance. EMEA Customers may experience issues with provisioning of new cluster. Our engineers are currently investigating the issue and will keep you posted with further updates. Next update in 30 mins.

Start Time: June 15, 2019, 2:27 AM UTC
End Time: N/A

Impact: User may experience slow or unresponsive service. Existing workloads are not expected to be impacted.
Jun 15, 03:06 UTC
VMware Skyline Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jun 15, 04:32 UTC
Update - Schedule maintenance is still in progress and has been extended by the next 30 minutes.
Jun 15, 04:06 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 03:27 UTC
Scheduled - Skyline engineers will be performing scheduled maintenance. During this maintenance, Skyline will be unavailable.

Start: June 15, 2019 2:25 AM UTC
End : June 15, 2019 2:55 AM UTC
Duration : 30 minutes

Impact: Users will not be able to access Skyline
Jun 15, 03:27 UTC
Jun 14, 2019
VMware Log Intelligence Production - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jun 14, 19:41 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 19:00 UTC
Scheduled - Please be advised that Log Intelligence engineers will be performing maintenance on the Service as part of platform upgrade. During this maintenance, users may not be able to access the service.

Start : June 14, 2019 07:00 PM UTC
End : June 14, 2019 08:00 PM UTC
Duration: 60 minutes

Impact: During this maintenance, Users may experience availability issue with the service or related functionally.
Jun 13, 18:35 UTC
Vmware Cloud PKS Availability Issue
Resolved - VMware Cloud PKS is fully operational. This incident has been resolved. This is the final update.

Start Time: June 14, 2019, 7:00 AM UTC
End Time: June 14, 2019, 3:05 PM UTC

Impact: None
Jun 14, 16:20 UTC
Monitoring - VMware Cloud PKS is fully operational. We applied necessary changes to get the service restored. Our engineers will closely monitor the services for stability. Next update in 1 hour.

Start Time: June 14, 2019, 7:00 AM UTC
End Time: June 14, 2019, 3:05 PM UTC

Impact: None
Jun 14, 15:23 UTC
Identified - Our engineers isolated the problem related to VMware Cloud PKS with degraded performance. We applied necessary changes to get the service restored. We will keep you posted with further updates. Next update in 15 mins

Start Time: June 14, 2019, 7:00 AM UTC
End Time: N/A

Impact: None
Jun 14, 15:11 UTC
Update - Our engineers are still checking the issue related to VMware Cloud PKS with degraded performance. We will keep you posted with further updates. Next update in 4 hours.

Start Time: June 14, 2019, 7:00 AM UTC
End Time: N/A

Impact: User may experience slow or unresponsive service. Existing workloads are not expected to be impacted.
Jun 14, 12:49 UTC
Update - Our engineers continue to check the issue related to VMware Cloud PKS with degraded performance. We will keep you posted with further updates. Next update in 2 hours.

Start Time: June 14, 2019, 7:00 AM UTC
End Time: N/A

Impact: User may experience slow or unresponsive service. Existing workloads are not expected to be impacted.
Jun 14, 10:48 UTC
Update - Our engineers continue to investigate the issue related to VMware Cloud PKS with degraded performance. We will keep you posted with further updates. Next update in 1 hour.

Start Time: June 14, 2019 7:00 AM UTC
End Time: N/A

Impact: User may experience slow or unresponsive service. Existing workloads are not expected to be impacted
Jun 14, 09:45 UTC
Investigating - VMware Cloud PKS is experiencing degraded performance. Customers may experience issues with provisioning of new cluster. Our engineers are currently investigating the issue and will keep you posted with further updates. Next update in 30 mins

Start Time: June 14, 2019 7:00 AM UTC
End Time: N/A

Impact: User may experience slow or unresponsive service. Existing workloads are not expected to be impacted.
Jun 14, 08:55 UTC
Jun 13, 2019
VMC is experiencing issues connecting with the metadata service in region us-west-2, ap-southeast-2 and eu-west-1
Resolved - The rollback is complete. This incident has been resolved. This is the final update.

Start Time: June 12, 2019 05:25 PM UTC
End Time:June 13, 2019 08:20 PM UTC

Impact: None
Jun 13, 21:07 UTC
Update - Engineering teams continue to make progress with the roll back across all regions. Next update in 4 hours.

Start Time: June 12, 2019 05:25 PM UTC
End Time: N/A

Impact: Existing workloads are not impacted however,
We advise customer not to make the following changes:
New Public IP Request
Changes to connect to VPC
Direct connect route advertisement
Jun 13, 19:41 UTC
Update - Engineering team continues to make progress, remediating the issue and we will post the next update in 4 Hours.

Start Time: June 12, 2019 05:25 PM UTC
End Time: N/A

Impact: Existing workloads are not impacted however,
We advise customer not to make the following changes:
New Public IP Request
Changes to connect to VPC
Direct connect route advertisement
Jun 13, 16:07 UTC
Update - Engineering team continues to progress with the roll back across all regions to remediate the issue. We will continue to post the next update in 4 hours.

Start Time: June 12, 2019 05:25 PM UTC
End Time: N/A

Impact: Existing workloads are not impacted however,
We advise customer not to make the following changes:
New Public IP Request
Changes to connect to VPC
Direct connect route advertisement
Jun 13, 12:32 UTC
Update - Engineering team continues to remediate the issue and we will continue to post the next update in 4 Hours.

Start Time: June 12, 2019 05:25 PM UTC
End Time: N/A

Impact: Existing workloads are not impacted however,
We advise customer not to make the following changes:
New Public IP Request
Changes to connect to VPC
Direct connect route advertisement
Jun 13, 08:48 UTC
Update - Engineering team continues to remediate the issue and we will continue to post the hourly update.

Start Time: June 12, 2019 05:25 PM UTC
End Time: N/A

Impact: Existing workloads are not impacted however,
We advise customer not to make the following changes:
New Public IP Request
Changes to connect to VPC
Direct connect route advertisement
Jun 13, 06:45 UTC
Identified - Engineering teams have identified the root cause and are working on remediation.
We shall be providing further update in next 1 hour.

Start Time: June 12, 2019 05:25 PM UTC
End Time: N/A

Impact: Existing workloads are not impacted, however, We advise customer not to make the following changes:
New Public IP Request
Changes to connect to VPC
Direct connect route advertisement
Jun 13, 05:19 UTC
Investigating - Some customers might face issues while loading Direct connect in Networking & Security Tab in VMC.

Start Time: June 12, 2019 05:25 PM UTC
End Time: N/A

Impact: Existing workloads are not impacted however,
We advise customer not to make the following changes:
New Public IP Request
Changes to connect to VPC
Direct connect route advertisement
Jun 13, 04:08 UTC
VMware Cloud on AWS Production Service Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jun 13, 10:49 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 10:37 UTC
Scheduled - Please be advised that VMware Cloud on AWS will be performing scheduled maintenance on the production environment.

Start : June 13, 2019 10:30 PM UTC
End : June 13, 2019 11:00 PM UTC
Duration: 30 minutes

Impact:
All tasks will be paused for 15 – 20 minutes. No consumer impact.
Remediation and planned maintenance requests made during the upgrade window may fail.
Jun 13, 10:00 UTC
Jun 12, 2019

No incidents reported.

Jun 11, 2019

No incidents reported.

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