Update - VMware Engineers have determined the source of the issue and are continuing to execute remediation tasks. They have completed 1 of 4 tasks. More updates will be provided as available or within the next 2 hours.

Start Time: November 18, 2019 15:48 UTC
End Time: N/A

Impact: Users may experience issues when registering collectors and using log assist.
Nov 19, 02:00 UTC
Update - VMware Skyline Service is accessible and functional except users may experience issues when registering collectors and using log assist. VMware Engineers have determined the source of the issue and are executing remediation tasks. More updates will be provided as available.

Start Time: November 18, 2019 15:48 UTC
End Time: N/A

Impact: Users may experience issues when registering collectors.
Nov 18, 21:01 UTC
Identified - VMware Skyline Service is accessible via myvmware. VMware Engineers have determined that users may experience issues when registering collectors and working to mitigate the issue. More updates will be provided as available.

Start Time: November 18, 2019 15:48 UTC
End Time: N/A

Impact: Users may experience issues when registering collectors.
Nov 18, 18:49 UTC
Update - VMware Skyline Service is operational and login via myvmware is fully functional. VMware Engineers are reviewing registration data captured during the impact window. More updates will be provided as available.

Start Time: November 18, 2019 15:48 UTC
End Time: N/A

Impact: None
Nov 18, 18:13 UTC
Monitoring - VMware Skyline Service is operational and login via myvmware is fully functional. VMware Engineers are validating other related functionality. More updates will be provided in 30 mins.

Start Time: November 18, 2019 15:48 UTC
End Time: N/A

Impact: None
Nov 18, 17:27 UTC
Identified - VMware Engineers have identified the root cause and working towards a resolution. Skyline Advisory login continues to fail using myvmware credentials. Next update will be provided in 45mins

Start Time: November 18, 2019 15:48 UTC
End Time: N/A

Impact: User may experience availability issue through MyVMware login.
Nov 18, 16:50 UTC
Update - VMware Skyline Service is experiencing availability issue through MyVMware login. Login using Cloud services is operational. VMware engineers are currently investigating the cause and will continue to update as we have more information. More updates will be provided in 30 mins

Start Time: November 18, 2019 15:48 UTC
End Time: N/A

Impact: User may experience availability issue through MyVMware login.
Nov 18, 16:26 UTC
Investigating - VMware Skyline Service is experiencing Performance Degradation issues. Our engineers are currently investigating the cause and will continue to update as we have more information.

Start Time: November 18, 2019 15:48 UTC
End Time: N/A

Impact: User may experience slow or unresponsive service.
Nov 18, 16:12 UTC
VMware Cloud Services Console Operational
VMware Cloud on AWS Operational
VMware Cloud on AWS ? Operational
DRaaS Operational
HCX Operational
VMware Cloud on AWS SDDC Operational
US East (N. Virginia) Operational
US East (Ohio) Operational
US West (N. California) Operational
US West (Oregon) Operational
Europe (Ireland) Operational
Europe (London) Operational
Europe (Paris) Operational
Europe (Frankfurt) Operational
Asia Pacific (Singapore) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Mumbai) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
South America (São Paulo) Operational
Canada (Central) Operational
VMware Cloud on Dell EMC Operational
VMware Cloud on Dell EMC Operational
VMware vRealize Automation Cloud Operational
VMware Cloud Assembly ? Operational
VMware Service Broker ? Operational
VMware Code Stream ? Operational
VMware SD-WAN by VeloCloud Operational
VMware SD-WAN Orchestrators Operational
VMware SD-WAN Gateways Operational
VMware AppDefense ? Operational
VMware vRealize Log Insight Cloud ? Operational
VMware vRealize Network Insight Cloud ? Operational
VMware Cloud PKS ? Operational
VMware Hybrid Cloud Extension (HCX) ? Operational
VMware Skyline Partial Outage
VMware Learning Platform Operational
VMware Pulse IoT Center Operational
VMware Secure State Operational
VMware Cloud Marketplace Operational
VMware vCloud Usage Insight Operational
VMware Cloud Provider Hub Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 18, 2019
Completed - The scheduled maintenance has been cancelled.
Nov 18, 08:00 UTC
Scheduled - Please be advised that VMware engineers will be performing planned maintenance on the VMware Cloud Provider Hub.

Start Time: November 18, 2019 06:15 UTC
End Time: November 18, 2019 08:15 UTC
Duration: 120 minutes

Impact: Service would not be available during the maintenance.
Nov 15, 16:26 UTC
Nov 17, 2019

No incidents reported.

Nov 16, 2019
Completed - The scheduled maintenance has been completed.
Nov 16, 02:42 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 01:37 UTC
Update - Please be advised that the VMware Engineering Team will perform a scheduled maintenance on the Production environment.

Start Time: November 16, 2019 01:30 UTC
End Time: November 16, 2019 02:30 UTC
Duration: 60 minutes

Impact: The VMware Cloud on AWS console and all console APIs (including SDDC provisioning, add host, etc) will not be accessible during the activity. There will be no impact to existing workloads.
Nov 13, 21:40 UTC
Scheduled - Please be advised that the VMware Engineering Team will perform a scheduled maintenance on the Production environment.

Start Time: November 16, 2019 01:30 UTC
End Time: November 16, 2019 02:30 UTC
Duration: 60 minutes

Impact: The VMware Cloud on AWS console and all console APIs (including SDDC provisioning, add host, etc) will not be accessible during the activity. There will be no impact to existing workloads.
Nov 8, 13:17 UTC
Nov 15, 2019

No incidents reported.

Nov 14, 2019

No incidents reported.

Nov 13, 2019

No incidents reported.

Nov 12, 2019
Resolved - VMware Cloud on AWS Service functionalities continue to be fully functional and working as expected. This is the final notification for this incident and the issue stands resolved.

Start Time: November 12, 2019 09:43 UTC
End Time: November 12, 2019 12:10 UTC

Impact: None
Nov 12, 16:14 UTC
Monitoring - VMware Engineering team identified and fixed the issue. All services for the affected region are restored. More updates shall be provided if required.

Start Time: November 12, 2019 09:43 UTC
End Time: November 12, 2019 12:10 UTC

Impact: None
Nov 12, 12:52 UTC
Update - VMware Engineering team identified the issue and continues to work towards restoring the service at the earliest. We are seeing recovery of the services. More updates shall be provided within 1 hour.

Start Time: November 12, 2019 09:43 UTC
End Time: N/A

Impact: Users in the Europe Central region might experience failures while performing Add host operation, Network and security tab might fail to load. We do not expect an impact to existing workloads.
Nov 12, 11:56 UTC
Update - VMware Engineering team identified the issue and working towards restoring the service at the earliest. We are seeing recovery of the services. More updates shall be provided within 1 hour.

Start Time: November 12, 2019 09:43 UTC
End Time: N/A

Impact: Users in the Europe Central region might experience failures while performing Add host operation, Network and security tab might fail to load. We do not expect an impact to existing workloads.
Nov 12, 11:00 UTC
Identified - VMware Engineering team continues to investigate and will resolve the issue at the earliest. More updates shall be provided within 30 minutes.

Start Time: November 12, 2019 09:43 UTC
End Time: N/A

Impact: Users in the Europe Central region might experience failures while performing Add host operation, Network and security tab might fail to load. We do not expect an impact to existing workloads.
Nov 12, 10:23 UTC
Investigating - VMware Cloud on AWS Service is experiencing Performance Degradation issues. We are currently investigating the issue with the service disruption and will provide an additional update as soon as possible.

Start Time: November 12, 2019 09:43 UTC
End Time: N/A

Impact: User may not be able to access the service or may experience trouble while accessing the service. We do not expect an impact to existing workloads.
Nov 12, 09:59 UTC
Nov 11, 2019
Completed - The scheduled maintenance has been completed.
Nov 11, 08:57 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 08:22 UTC
Scheduled - Please be advised that the VMC Team will be performing Scheduled maintenance on the VMware Site
Recovery service on the Production environment.

Start: November 11th, 2019, 08:00 UTC
End: November 11th, 2019, 10:00 UTC
Duration: 120 minutes

Impact: No customer impact. DRaaS containers will be restarted one by one. During restart each container will be gracefully stopped and running tasks quiesced.
Nov 11, 08:22 UTC
Nov 10, 2019

No incidents reported.

Nov 9, 2019

No incidents reported.

Nov 8, 2019
Resolved - VMware Kubernetes Engineers have confirmed the resolution of the issue with our compute provider in the US-East-1 and US-West-2 and have verified the full functionality of the services. The incident has been resolved.

Start Time: November 08, 2019 16:55 UTC
End Time: November 08, 2019 18:10 UTC
Nov 8, 18:25 UTC
Update - Customers in US-East-1 and US-West-2 may experience new cluster creation/deletion failures. Our engineers are currently investigating the issue and will keep you posted with further updates.

Start Time: November 08, 2019 16:55 UTC
End Time: N/A

Impact: Users may not be able to create/delete clusters in US-East-1 and US-West-2. Existing workloads in existing clusters are not expected to be impacted.
Nov 8, 17:47 UTC
Investigating - VMware Cloud PKS Service is experiencing Intermittent Availability issues. We are currently investigating the issue and will provide an update as soon as possible.

Start Time: November 08, 2019 16:55 UTC
End Time: N/A

Impact: User may not be able to access the service or may experience trouble while accessing the service.
Nov 8, 17:22 UTC
Nov 7, 2019

No incidents reported.

Nov 6, 2019
Resolved - VMware Engineering team has mitigated the issue and VMware Skyline services are completely operational. This incident stands resolved.

Start Time: November 06, 2019 08:02 UTC
End Time: November 06, 2019 08:40 UTC

Impact : None
Nov 6, 08:57 UTC
Update - VMware Skyline Service is experiencing login issues. VMware engineering team is currently investigating the issue and will provide an update as more information becomes available.

Start Time: November 06, 2019 08:02 UTC
End Time: N/A

Impact: Users may not be able to access the Skyline service. We do not expect an impact to the existing workloads.
Nov 6, 08:44 UTC
Investigating - VMware Skyline Service is experiencing Availability issues. Our engineers are currently investigating the issue with the service disruption and will continue to update as we have more information.

Start Time: November 06, 2019 08:02 UTC
End Time: N/A

Impact: User may not be able to access the service or may experience trouble while accessing the service.
Nov 6, 08:13 UTC
Nov 5, 2019

No incidents reported.