VMware Cloud Services Status

All Systems Operational

VMware Cloud on AWS SDDC Operational

US East (N. Virginia) Operational

US East (Ohio) Operational

US West (N. California) Operational

US West (Oregon) Operational

Europe (Ireland) Operational

Europe (London) Operational

Europe (Paris) Operational

Europe (Frankfurt) Operational

Asia Pacific (Singapore) Operational

Asia Pacific (Sydney) Operational

Asia Pacific (Mumbai) Operational

Asia Pacific (Tokyo) Operational

Asia Pacific (Seoul) Operational

South America (São Paulo) Operational

Canada (Central) Operational

VMware Cloud on AWS Operational

DRaaS Operational

HCX Operational

VMware Network Insight Operational

VMware SD-WAN by VeloCloud Operational

VMware SD-WAN Orchestrators Operational

VMware SD-WAN Gateways Operational

VMware AppDefense Operational

VMware Log Intelligence Operational

VMware Cloud PKS Operational

VMware Hybrid Cloud Extension (HCX) Operational

VMware Cloud Assembly Operational

VMware Code Stream Operational

VMware Service Broker Operational

VMware Skyline Operational

VMware Learning Platform Operational

VMware Pulse IoT Center Operational

VMware Secure State Operational

VMware Cloud Marketplace Operational

VMware vCloud Usage Insight Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Aug 23, 2019

No incidents reported today.

Aug 22, 2019

No incidents reported.

Aug 21, 2019

VMware Cloud Services Console Availability issue

Resolved - VMware Cloud Services Console is stable and working as expected. This is the final notification for this incident

Start Time: August 21, 2019 07:17 UTC
End Time: August 21, 2019 07:20 UTC

Impact: None.
.
Aug 21, 09:03 UTC

Monitoring - VMware Cloud Services Console is fully operational. VMware Engineering team will monitor the service for next 1 hour.

Start Time: August 21, 2019 07:17 UTC
End Time: August 21, 2019 07:20 UTC

Impact: None.
Aug 21, 08:02 UTC

Investigating - VMware Cloud Services Console is experiencing Availability issues. We are currently investigating the issue with the service disruption and will provide an update as soon as possible.

Start Time: August 21, 2019 07:17 UTC
End Time: N/A

Impact: User may not be able to access or experience trouble when logging into the the VMware Cloud Services. We do not expect an impact to existing workloads.
Aug 21, 07:20 UTC

Aug 20, 2019

Scheduled Maintenance for Skyline Advisor 2.4 Release

Completed - The scheduled maintenance has been completed.
Aug 20, 10:56 UTC

Scheduled - Skyline engineers will be performing an upgrade activity on Skyline Advisor to a newer version with the improved functionalities.

Start: August 20, 2019, 05:30 UTC
End: August 20, 2019, 07:30 UTC
Duration: 120 minutes.

Impact: Skyline Advisor service may experience a momentary outage during deployment window, rest other services should be functioning as expected.
Aug 20, 05:00 UTC

Aug 19, 2019

VMware Cloud Services Scheduled Maintenance in Production

Completed - The scheduled maintenance has been completed.
Aug 19, 14:12 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 13:08 UTC

Scheduled - VMware Cloud Services support engineers will be performing scheduled maintenance on the Production Environment.

Start : August 19, 2019 13:00 Hours UTC
End : August 19, 2019 15:00 Hours UTC
Duration: 120 minutes

Impact: Users might experience a brief disruption with VMware Cloud Services console login during the maintenance window. No impact on existing workloads.
Aug 19, 11:04 UTC

VMware Skyline Advisor intermittent login issue

Resolved - VMware Skyline Service is fully functional and working as expected. This is the final update for this incident.

Start Time: August 19, 2019 10:58 Hours UTC
End Time: August 19, 2019 11:19 Hours UTC

Impact: None
Aug 19, 12:28 UTC

Monitoring - Our VMware Engineers have mitigated the issue causing Intermittent Skyline Advisor Login issues via My.vmware.com. Service has been restored. We will monitor to ensure the issue does not resurface.

Start Time: August 19, 2019 10:58 Hours UTC
End Time: August 19, 2019 11:19 Hours UTC

Impact: None as we monitor for stability. There was no impact to existing workloads.
Aug 19, 11:36 UTC

Identified - VMware Skyline Service is experiencing an Intermittent Skyline Advisor Availability/Login issue via My.vmware.com. Our VMware engineers have determined the source of the issue and are working to restore service. We will continue to update as we have more information.

Start Time: August 19, 2019 10:58 Hours UTC
End Time: NA

Impact: Users may not be able to login to Skyline Advisor via My.vmware.com. We do not expect an impact to existing workloads.
Aug 19, 11:27 UTC

Investigating - VMware Skyline Service is experiencing an Intermittent Availability/Login issue. Our VMware engineers are currently investigating the issue with the service disruption and will continue to update as we have more information.

Start Time: August 19, 2019 10:58 Hours UTC
End Time: NA

Impact: Users may not be able to login to Skyline advisor via My.vmware.com. We do not expect an impact to existing workloads.
Aug 19, 11:20 UTC

Aug 18, 2019

No incidents reported.

Aug 17, 2019

VMware Cloud Services Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Aug 17, 10:30 UTC

Update - Scheduled Maintenance activity is still in progress. We are extending the window till 10:30 hours UTC. We will provide further updates as necessary.
Aug 17, 09:53 UTC

Update - Scheduled maintenance is still in progress. We are extending the window by an hour. We will provide further updates as necessary.
Aug 17, 08:53 UTC

Update - We are extending this activity by 30 min and the services mentioned will stay impacted.
Aug 17, 08:24 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 17, 02:18 UTC

Scheduled - VMware Cloud Services support engineers will be performing scheduled maintenance on the Production Environment.

Start : August 17, 2019 02:15 AM UTC
End : August 17, 2019 08:00 AM UTC
Duration: 345 minutes

Impact: During the activity window, few customers might not be able to view Month To Date charges and new subscription activation will be delayed.
Aug 16, 08:39 UTC

Skyline Service Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Aug 17, 06:07 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 17, 05:14 UTC

Scheduled - Skyline Engineers will be performing scheduled maintenance. During this maintenance, the Skyline Advisor via MyVMware will be impacted.

Start : August 17, 2019 5:15 UTC
End: August 17, 2019 6:45 UTC
Duration : 90 minutes

Impact: VMware Skyline Advisor via my.vmware.com will not be available during this activity.
Aug 17, 05:13 UTC

VMware Cloud on AWS - SDDC provisioning failures

Resolved - VMware Cloud Services on AWS is completely operational. This incident is resolved.

Impact : None

Start Time : 16 Aug 2019 16:20 Hours UTC
End Time : 17 Aug 2019 02:45 Hours UTC
Aug 17, 02:58 UTC

Identified - VMware Engineering have identified the cause and the restoration process is underway. We will provide an update on this issue in the next '4' hours.

Impact : New SDDC provisioning and Add host functionalities are impacted. Existing workloads are not impacted.

Start Time : 16 Aug 2019 16:20 Hours UTC
End Time : NA
Aug 17, 01:09 UTC

Update - VMware Engineering continues to narrow down the options to resolve the issue. We will provide an update on this issue in the next 3 hours.

Impact : New SDDC provisioning and Add host functionalities are impacted. Existing workloads are not impacted.

Start Time : 16 Aug 2019 16:20 Hours UTC
End Time : NA
Aug 16, 22:02 UTC

Investigating - VMware Cloud Services on AWS is experiencing issues with new SDDC deployments.
VMware engineering teams are investigating the issue and working towards resolution.

Impact : New SDDC provisioning is not working. Existing workloads are not impacted.

Start Time : 16 Aug 2019 16:20 Hours UTC
End Time : NA
Aug 16, 16:23 UTC

Aug 15, 2019

VMware Secure State - some auxiliary services are unavailable

Resolved - VMware Engineering team has fixed the configuration. The service is fully operational. The issue is now resolved.

Time: August 15, 2019, 16:05 UTC
End Time: August 15, 2019, 18:01 UTC

Impact: None
Aug 15, 18:25 UTC

Identified - Some backend data services are unavailable due to a 3rd party misconfiguration issue. VMware engineering is working to properly configure the 3rd party environment. The next update will be at 18:30 UTC.

Start time: August 15, 2019, 16:05 UTC
End time: N/A

Impact: Some auxiliary data services are unavailable.
Aug 15, 18:06 UTC

Investigating - There is an issue with the VMware Secure State service. VMware Engineering is investigating and we will provide updates as soon as possible.

Time: August 15, 2019, 16:05 UTC
End Time: N/A

Impact: Some auxiliary data services are unavailable.
Aug 15, 17:03 UTC

Aug 14, 2019

No incidents reported.

Aug 13, 2019

No incidents reported.

Aug 12, 2019

VMware Cloud on AWS Production Service Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Aug 12, 15:26 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 15:00 UTC

Scheduled - Please be advised that VMware Cloud on AWS will be performing scheduled maintenance on the production environment.

Start Time : August 12, 2019 15:00 Hrs UTC
End Time : August 12, 2019 15:30 Hrs UTC
Duration: 30 minutes

Impact: All tasks will be paused for 15 – 20 minutes. No consumer impact. Autoscaler will be unavailable for a few minutes while it is being restarted. Remediation and planned maintenance requests made during the restart window may fail. Down time: 5-15 minutes
Aug 12, 10:02 UTC

VMware Cloud Services Console slowness issue

Resolved - VMware Cloud Services Console is completely operational. This incident is marked as resolved.

Start Time: August 12, 2019 03:57 UTC
End Time: August 12, 2019 05:32 UTC

Impact: None
Aug 12, 06:56 UTC

Monitoring - Users will no more experience intermittent issues with console login and functionality of VMware Cloud Services. VMware Engineering team has identified the cause and have applied the fix to resolve the issue. Validations are in progress.

Start Time: August 12, 2019 03:57 UTC
End Time: August 12, 2019 05:32 UTC

Impact: None
Aug 12, 06:00 UTC

Identified - VMware Engineering has identified the issue and the restoration is in progress. We will provide additional updates within an hour.

Start Time: August 12, 2019 03:57 UTC
End Time: N/A

Impact: Intermittent slowness or performance degradation with console login and functionality of our VMware Cloud Services. We do not expect an impact on existing workloads.
Aug 12, 05:23 UTC

Update - Users may continue to experience intermittent issues with console login and functionality of our VMware Cloud Services. We are investigating the issue and will provide additional updates within an hour.

Start Time: August 12, 2019 03:57 UTC
End Time: N/A

Impact: Intermittent slowness or performance degradation with console login and functionality of our VMware Cloud Services. We do not expect an impact on existing workloads.
Aug 12, 04:22 UTC

Investigating - Users may experience intermittent issues with console login and functionality of our VMware Cloud Services. VMware Engineering are investigating the issue and we will provide additional updates as soon as possible.

Start Time: August 12, 2019 03:57 UTC
End Time: N/A

Impact: Intermittent slowness & performance degradation with console login and functionality of our VMware Cloud Services. We do not expect an impact on existing workloads.
Aug 12, 03:59 UTC

Aug 11, 2019

No incidents reported.

Aug 10, 2019

No incidents reported.

Aug 9, 2019

No incidents reported.