VMware Cloud Services Status

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VMware Cloud Services Console Operational

VMware Cloud on AWS Operational

DRaaS Operational

HCX Operational

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Asia Pacific (Singapore) Operational

Asia Pacific (Sydney) Operational

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Asia Pacific (Tokyo) Operational

Asia Pacific (Seoul) Operational

Canada (Central) Operational

Europe (Ireland) Operational

Europe (London) Operational

Europe (Paris) Operational

Europe (Frankfurt) Operational

South America (São Paulo) Operational

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US East (Ohio) Operational

US West (N. California) Operational

US West (Oregon) Operational

VMware Learning Platform Operational

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US West (Washington) - us-west-2 Operational

Europe (Amsterdam) - eu-central-1 Operational

Asia Pacific (Bangalore) - ap-south-1 Operational

VMware AppDefense Operational

VMware Cloud Director service Operational

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AWS S3 Operational

VMware SD-WAN Operational

VMware SD-WAN Orchestrators Operational

VMware SD-WAN Gateways Operational

CloudHealth Secure State Operational

VMware Marketplace Operational

VMware Technology Partner Hub Operational

VMware vRealize AI Cloud Operational

VMware vRealize Automation Cloud Operational

VMware Cloud Assembly Operational

VMware Code Stream Operational

VMware Service Broker Operational

Asia Pacific (Singapore) Operational

Asia Pacific (Sydney) Operational

Canada (Central) Operational

Europe (Frankfurt) Operational

US West (Oregon) Operational

VMware vRealize Log Insight Cloud Operational

Asia Pacific (Japan) Operational

Asia Pacific (Singapore) Operational

Asia Pacific (Sydney) Operational

Canada (Central) Operational

Europe (Frankfurt) Operational

Europe (London) Operational

South America (São Paulo) Operational

US West (Oregon) Operational

VMware vRealize Network Insight Cloud Operational

Asia Pacific (Sydney) Operational

Asia Pacific (Tokyo) Operational

Europe (London) Operational

US West (Oregon) Operational

VMware vRealize Operations Cloud Operational

Asia Pacific (Singapore) Operational

Asia Pacific (Sydney) Operational

Canada (Central) Operational

Europe (Frankfurt) Operational

Europe (London) Operational

South America (São Paulo) Operational

US West (Oregon) Operational

VMware Tanzu Operational

VMware Tanzu Application Catalog Operational

VMware Tanzu Mission Control Operational

VMware Tanzu Service Mesh Operational

VMware Skyline Operational

Skyline Advisor Operational

Skyline Log Assist Operational

Skyline OSR Operational

Skyline Registration Operational

VMware vCloud Usage Insight Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

VMware vRealize Log Insight Cloud - Scheduled Maintenance Jan 20, 11:00-12:00 UTC

Please be advised that VMware vRealize Log Insight Cloud engineers will be performing maintenance on the service as part of Platform upgrade.

Start Time: January 20, 2022 11:00 UTC
End Time: January 20, 2022 12:00 UTC
Duration: 60 minutes

Impact: UI may be affected. Log ingestion may be delayed.
Posted on Jan 18, 15:21 UTC

Cloud Director Service Upgrade (Americas) Jan 20, 12:00-14:00 UTC

Please be advised that VMware Cloud Director engineers will be performing maintenance on the service as part of Platform upgrade.

Start Time: January 20, 2022 12:00 UTC
End Time: January 20, 2022 14:00 UTC
Duration: 120 minutes

Impact: Services may be briefly unavailable during upgrade. VCD Instances will not be affected by this upgrade, but creation of new VCD instance could be affected.
Posted on Jan 18, 19:39 UTC

VMware vRealize Log Insight Cloud - Scheduled Maintenance Jan 24, 06:00-07:00 UTC

Please be advised that VMware vRealize Log Insight Cloud engineers will be performing maintenance on the service as part of Platform upgrade.

Start Time: January 24, 2022 06:00 UTC
End Time: January 24, 2022 07:00 UTC
Duration: 60 minutes

Impact: UI may be affected. Log ingestion may be delayed.
Posted on Jan 18, 15:31 UTC

VMware vRealize Log Insight Cloud - Scheduled Maintenance Jan 24, 11:00-12:00 UTC

Please be advised that VMware vRealize Log Insight Cloud engineers will be performing maintenance on the service as part of Platform upgrade.

Start Time: January 24, 2022 11:00 UTC
End Time: January 24, 2022 12:00 UTC
Duration: 60 minutes

Impact: UI may be affected. Log ingestion may be delayed.
Posted on Jan 18, 15:41 UTC

VMware vRealize Log Insight Cloud - Scheduled Maintenance Jan 25, 06:00-07:00 UTC

Please be advised that VMware vRealize Log Insight Cloud engineers will be performing maintenance on the service as part of Platform upgrade.

Start Time: January 25, 2022 06:00 UTC
End Time: January 25, 2022 07:00 UTC
Duration: 60 minutes

Impact: UI may be affected. Log ingestion may be delayed.
Posted on Jan 18, 15:47 UTC

VMware vRealize Log Insight Cloud - Scheduled Maintenance Jan 25, 11:00-12:00 UTC

Please be advised that VMware vRealize Log Insight Cloud engineers will be performing maintenance on the service as part of Platform upgrade.

Start Time: January 25, 2022 11:00 UTC
End Time: January 25, 2022 12:00 UTC
Duration: 60 minutes

Impact: UI may be affected. Log ingestion may be delayed.
Posted on Jan 18, 16:02 UTC

VMware vRealize Log Insight Cloud - Scheduled Maintenance Jan 27, 07:30-11:00 UTC

Please be advised that VMware vRealize Log Insight Cloud engineers will be performing maintenance on the service as part of Platform upgrade.

Start Time: January 27, 2022 07:30 UTC
End Time: January 27, 2022 11:00 UTC
Duration: 210 minutes

Impact: UI may be affected. Log ingestion may be delayed.
Posted on Jan 18, 16:17 UTC

VMware vRealize Log Insight Cloud - Scheduled Maintenance Jan 27, 11:00-12:00 UTC

Please be advised that VMware vRealize Log Insight Cloud engineers will be performing maintenance on the service as part of Platform upgrade.

Start Time: January 27, 2022 11:00 UTC
End Time: January 27, 2022 12:00 UTC
Duration: 60 minutes

Impact: UI may be affected. Log ingestion may be delayed.
Posted on Jan 18, 16:09 UTC

Past Incidents

Jan 20, 2022

VMware vRealize Log Insight Cloud - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Jan 20, 07:21 UTC

Update - Maintenance is in progress. We are extending the maintenance window by 30 Minutes.
Jan 20, 07:11 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 05:55 UTC

Scheduled - Please be advised that VMware vRealize Log Insight Cloud engineers will be performing maintenance on the service as part of Platform upgrade.

Start Time: January 20, 2022 06:00 UTC
End Time: January 20, 2022 07:00 UTC
Duration: 60 minutes

Impact: UI may be affected. Log ingestion may be delayed.
Jan 18, 15:13 UTC

Cloud Director Service Upgrade (Europe)

Completed - The scheduled maintenance has been completed.
Jan 20, 03:37 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 03:01 UTC

Scheduled - Please be advised that VMware Cloud Director engineers will be performing maintenance on the service as part of Platform upgrade.

Start Time: January 20, 2022 03:00 UTC
End Time: January 20, 2022 05:00 UTC
Duration: 120 minutes

Impact: Services may be briefly unavailable during upgrade. VCD Instances will not be affected by this upgrade, but creation of new VCD instance could be affected.
Jan 18, 19:36 UTC

Jan 19, 2022

Cloud Director Service Upgrade (Asia Pacific)

Completed - The scheduled maintenance has been completed.
Jan 19, 22:05 UTC

Update - Scheduled maintenance is further extended by 60mins. We will provide updates as necessary.

Start Time: January 19, 2022 19:00 UTC
End Time: January 19, 2022 22:00 UTC
Duration: 180 minutes

Impact: Services may be briefly unavailable during upgrade. VCD Instances will not be affected by this upgrade, but creation of new VCD instance could be affected.
Jan 19, 21:53 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 19:04 UTC

Scheduled - Please be advised that VMware Cloud Director engineers will be performing maintenance on the service as part of Platform upgrade.

Start Time: January 19, 2022 19:00 UTC
End Time: January 19, 2022 21:00 UTC
Duration: 120 minutes

Impact: Services may be briefly unavailable during upgrade. VCD Instances will not be affected by this upgrade, but creation of new VCD instance could be affected.
Jan 18, 19:32 UTC

Jan 18, 2022

VMware vRealize Log Insight Cloud - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Jan 18, 11:32 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 08:36 UTC

Scheduled - Please be advised that VMware vRealize Log Insight Cloud engineers will be performing maintenance on the service as part of Platform upgrade.

Start Time: January 18, 2022 08:30 UTC
End Time: January 18, 2022 11:30 UTC
Duration: 180 minutes

Impact: VMware vRealize Log Insight cloud, UI, Ingestion, Data Plane and Query components will be impacted.
Jan 17, 10:27 UTC

VMware vRealize Log Insight Cloud - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Jan 18, 07:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 05:30 UTC

Scheduled - Please be advised that VMware vRealize Log Insight Cloud engineers will be performing maintenance on the service as part of Platform upgrade.

Start Time: January 18, 2022 05:30 UTC
End Time: January 18, 2022 07:00 UTC
Duration: 90 minutes

Impact: VMware vRealize Log Insight cloud, UI, Ingestion, Data Plane and Query components will be impacted.
Jan 17, 10:22 UTC

Jan 17, 2022

No incidents reported.

Jan 16, 2022

No incidents reported.

Jan 15, 2022

No incidents reported.

Jan 14, 2022

VMware SD-WAN - Issues with Edge connectivity to Gateways in Mel1 and to corresponding Orchestrator

Resolved - No issues were reported during the monitoring period. This incident stands resolved and no further updates will be provided.

Start Time: January 13, 2022 23:28 UTC
End Time: January 14, 2022 07:08 UTC

Impact: None
Jan 14, 09:29 UTC

Monitoring - The VMware Engineering team has resolved the issue. All services are working as expected. The services will be monitored for next 2 Hours.

Start Time: January 13, 2022 23:28 UTC
End Time: January 14, 2022 07:08 UTC

Impact: None
Jan 14, 07:19 UTC

Investigating - Transit issues in Australia region impacting edge connectivity to Gateways in Mel1 and to corresponding Orchestrator. Issue is being investigated by Engineering team and are engaging Service Provider for further investigation.

Start Time: January 13, 2022 23:28 UTC
End Time: N/A

Impact: Edges in Australia are unable to connect to the Gateways in Mel1 region, showing the Edges offline in the Orchestrator portal.
Jan 14, 06:21 UTC

Jan 13, 2022

CloudHealth Secure State Issue

Resolved - VMware Engineering team has confirmed the service to be fully operational. The incident stands resolved, and this is the final notification.

Start Time: January 13, 2022 18:00 UTC
End Time: January 13, 2022 18:48 UTC

Impact: None
Jan 13, 18:58 UTC

Investigating - CloudHealth Secure State is investigating a potential service event. Our engineering teams are engaged, and we will provide a progress update in the next 30 minutes.

Start Time: January 13, 2022 18:00 UTC
End Time: N/A

Impact: Remediation jobs are not running.
Jan 13, 18:44 UTC

VMware vRealize Log Insight Cloud - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Jan 13, 10:39 UTC

Update - Scheduled maintenance is further extended by 10mins. We will provide updates as necessary.

Start Time: January 13, 2022 09:30 UTC
End Time: January 13, 2022 10:40 UTC
Duration: 70 minutes
Jan 13, 10:32 UTC

Update - Scheduled maintenance is further extended by 15mins. We will provide updates as necessary.

Start Time: January 13, 2022 09:30 UTC
End Time: January 13, 2022 10:30 UTC
Duration: 60 minutes
Jan 13, 10:11 UTC

Update - Scheduled maintenance is further extended by 15mins. We will provide updates as necessary.

Start Time: January 13, 2022 09:30 UTC
End Time: January 13, 2022 10:15 UTC
Duration: 45 minutes
Jan 13, 09:56 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 09:31 UTC

Scheduled - Please be advised that VMware vRealize Log Insight Cloud engineers will be performing maintenance on the service as part of Platform upgrade.

Start Time: January 13, 2022 09:30 UTC
End Time: January 13, 2022 10:00 UTC
Duration: 30 minutes

Impact: UI, Ingestion, Data Plane and Queries are impacted.
Jan 12, 09:08 UTC

VMware vRealize Log Insight Cloud - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Jan 13, 07:15 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 06:31 UTC

Scheduled - Please be advised that VMware vRealize Log Insight Cloud engineers will be performing maintenance on the service as part of Platform upgrade.

Start Time: January 13, 2022 06:30 UTC
End Time: January 13, 2022 07:30 UTC
Duration: 60 minutes

Impact: UI, Ingestion, Data Plane and Queries are impacted.
Jan 12, 09:08 UTC

VMware vRealize Log Insight Cloud - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Jan 13, 04:48 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 04:31 UTC

Scheduled - Please be advised that VMware vRealize Log Insight Cloud engineers will be performing maintenance on the service as part of Platform upgrade.

Start Time: January 13, 2022 04:30 UTC
End Time: January 13, 2022 05:00 UTC
Duration: 30 minutes

Impact: UI, Ingestion, Data Plane and Queries are impacted.
Jan 12, 09:08 UTC

Jan 12, 2022

No incidents reported.

Jan 11, 2022

VMware Learning Platform Issue (N.California region)

Resolved - VMware Engineering team has confirmed the service to be fully operational. The incident stands resolved, and this is the final notification.

Start Time: January 11, 2022 13:00 UTC
End Time: January 11, 2022 15:22 UTC

Impact: None.
Jan 11, 16:07 UTC

Monitoring - VMware Engineering team have fixed the issue and the service is back to operational. We will continue to monitor the service for stability. More updates shall be provided as available.

Start Time: January 11, 2022 13:00 UTC
End Time: January 11, 2022 15:22 UTC

Impact: None.
Jan 11, 15:37 UTC

Update - VMware Engineering Team is working towards identifying and fixing the issue. More updates will be provided as available.

Start Time: January 11, 2022 13:00 UTC
End Time: N/A

Impact: VLP Students with labs hosted on US West (N.California) - us-west-1 will not be able to connect to lab console.
Jan 11, 14:18 UTC

Investigating - VMware Learning Platform is investigating a potential service event. Our engineering teams are engaged, and we will provide a progress update in the next 30 minutes.

Start Time: January 11, 2022 13:00 UTC
End Time: N/A

Impact: Under Assessment.
Jan 11, 13:47 UTC

CPHub Deployment - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Jan 11, 10:18 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 09:33 UTC

Scheduled - Please be advised that VMware Cloud Partner Navigator engineers will be performing maintenance on the production service.

Start Time: January 11, 2022 09:30 UTC
End Time: January 11, 2022 11:30 UTC
Duration: 120 minutes

Impact: CPHub will be intermittently unavailable.
Jan 10, 12:20 UTC

VMware Tanzu Service Mesh Issue

Resolved - VMware Engineering team confirmed there was no impact to services. All Tanzu Mesh services are operating as intended. This incident stands resolved, and this is the final notification.

Start Time: January 10, 2022 23:47 UTC
End Time: January 10, 2022 23:48 UTC

Impact: None
Jan 11, 00:11 UTC

Investigating - VMware Tanzu Service Mesh is investigating a potential service event. Our engineering teams are engaged, and we will provide a progress update in the next 30 minutes.

Start Time: January 10, 2022 23:47 UTC
End Time: N/A

Impact: Under Assessment.
Jan 10, 23:52 UTC

Jan 10, 2022

VMware Cloud Services Issue

Resolved - VMware Engineering have restored the services. This will be the final notification for this incident.

Start Time: January 10, 2022 04:12 UTC
End Time: January 10, 2022 04:20 UTC

Impact: None.
Jan 10, 05:01 UTC

Identified - VMware Engineering team has identified the issue and are working towards finding the cause for the event. More updates shall be provided in the next one hour.

Start Time: January 10, 2022 04:12 UTC
End Time: N/A

Impact: Currently we do not expect any impact. Users might have observed issues with Org Onboarding, Subscription Creation, and Credit Card registration.
Jan 10, 04:48 UTC

Investigating - VMware Cloud Services is investigating a potential service event. Our engineering teams are engaged, and we will provide a progress update in the next 30 minutes.

Start Time: January 10, 2022 04:12 UTC
End Time: N/A

Impact: Under assessment.
Jan 10, 04:13 UTC

Jan 9, 2022

VMware Cloud Services - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Jan 9, 05:10 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 02:10 UTC

Scheduled - Please be advised that VMware Cloud Services engineers will be performing maintenance on the service.

Start Time: January 09, 2022 02:00 UTC
End Time: January 09, 2022 05:00 UTC
Duration: 180 minutes

Impact: No impact to VMware Cloud Services Login Flow. The entitlement service, View subscription will see intermittent failures. New subscription creation and the ability for existing customers to view current cost will be impacted during the maintenance window.
Jan 8, 05:38 UTC

Jan 8, 2022

VMware Cloud Services Issue

Resolved - No issues were observed during the monitoring period. The incident stands resolved and this is the final notification.

Start Time: January 08, 2022 02:09 UTC
End Time: January 08, 2022 05:08 UTC

Impact: No impact
Jan 8, 06:49 UTC

Update - The service is found to be stable. However, we will continue to monitor the stability for the next 30 minutes.

Start Time: January 08, 2022 02:09 UTC
End Time: January 08, 2022 05:08 UTC

Impact: No impact
Jan 8, 06:09 UTC

Monitoring - VMware Engineering team have mitigated the issue and the service is back to operational. We will monitor the service's stability for the next 30 minutes.

Start Time: January 08, 2022 02:09 UTC
End Time: January 08, 2022 05:08 UTC

Impact: No impact
Jan 8, 05:25 UTC

Update - VMware Engineering team continues to work on resolving the problem. Further updates shall be provided in next 1 hour.

Start Time: January 08, 2022 02:09 UTC
End Time: N/A

Impact: Users may observe issues with new customer onboarding and viewing the current cost for existing customers.
Jan 8, 05:05 UTC

Investigating - VMware Engineering team is observing disruption with the service again and are working on isolating the issue at earliest. Further updates shall be provided as available.

Start Time: January 08, 2022 02:09 UTC
End Time: N/A

Impact: Users may observe issues with new customer onboarding and viewing the current cost for existing customers.
Jan 8, 04:28 UTC

Monitoring - VMware Engineering team has implemented mitigation measures, and the service is recovered. However, to ensure the service's stability, we will monitor it for the next 30 minutes.

Start Time: January 08, 2022 02:09 UTC
End Time: January 08, 2022 03:15 UTC

Impact: Users might have observed issues with new customer onboarding and viewing the current cost for existing customers.
Jan 8, 03:46 UTC

Investigating - VMware Cloud Services is investigating a potential service event. Our engineering teams are engaged, and we will provide a progress update in the next 30 minutes.

Start Time: January 08, 2022 02:09 UTC
End Time: N/A

Impact: Under assessment.
Jan 8, 02:55 UTC

Jan 7, 2022

VMware Cloud Services Issue

Resolved - VMware Engineering have restored the services. This will be the final notification for this incident.

Start Time: January 07, 2022 04:16 UTC
End Time: January 07, 2022 04:20 UTC

Impact: None.
Jan 7, 05:41 UTC

Identified - VMware Engineering team has identified the issue and are working towards finding the cause for the event. Further updates will be provided as available.

Start Time: January 07, 2022 04:16 UTC
End Time: N/A

Impact: Users might have observed issues with Org Onboarding, Subscription Creation, and Credit Card registration. Currently we do not expect any impact.
Jan 7, 05:01 UTC

Update - VMware Engineering is working towards mitigating the issue. Further updates will be provided as available.

Start Time: January 07, 2022 04:16 UTC
End Time: N/A

Impact: Under assessment.
Jan 7, 04:44 UTC

Investigating - VMware Cloud Services is investigating a potential service event. Our engineering teams are engaged, and we will provide a progress update in the next 30 minutes.

Start Time: January 07, 2022 04:16 UTC
End Time: N/A

Impact: Under assessment.
Jan 7, 04:21 UTC

Jan 6, 2022

No incidents reported.