All Systems Operational
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VMware Learning Platform Operational
VMware Learning Platform Operational
US West (N.California) - us-west-1 Operational
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Europe (Amsterdam) - eu-central-1 Operational
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VMware vCloud Usage Insight Operational
VMware vRealize AI Cloud Operational
VMware vRealize Automation Cloud Operational
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VMware Service Broker ? Operational
Asia Pacific (Singapore) Operational
Asia Pacific (Sydney) Operational
Canada (Central) Operational
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VMware vRealize Log Insight Cloud Operational
VMware vRealize Log Insight Cloud ? Operational
Asia Pacific (Sydney) Operational
Canada (Central) Operational
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VMware vRealize Network Insight Cloud Operational
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VMware vRealize Operations Cloud Operational
VMware vRealize Operations Cloud Operational
Asia Pacific (Sydney) Operational
Canada (Central) Operational
Europe (Frankfurt) Operational
US West (Oregon) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Please be advised that VMware Cloud on AWS engineers will be performing maintenance on the service as part of platform upgrade.

Start Time: May 16, 2021 10:00 UTC
End Time: May 16, 2021 12:00 UTC
Duration: 120 minutes

Impact: During this maintenance, SDDC upgrade, Certificate upgrade, SDDC provisioning may fail. This maintenance may also impact "Activate DR" and SRM provisioning.
Posted on May 13, 03:36 UTC
Please be advised that VMware Learning Platform engineers will be performing maintenance on the service as part of Platform upgrade.

Start Time: May 17, 2021 02:00 UTC
End Time: May 17, 2021 04:00 UTC
Duration: 120 minutes

Impact: This is a cloud upgrade. VLP tenants hosted on ams2-vcd02.oc.vmware.com cloud will not be able to access the lab console, deploy new labs, prepops and perform any other cloud-related tasks. The access to vCloud Director would be unavailable during this period.
Posted on Apr 29, 09:38 UTC
Past Incidents
May 15, 2021

No incidents reported today.

May 14, 2021
Resolved - VMware Engineering team has not observed any provisioning failures. Customers should now be able to provision new SDDCs. This incident stands resolved.

Start Time: May 14, 2021 08:43 UTC
End Time: May 14, 2021 23:05 UTC

Impact: None
May 14, 23:47 UTC
Update - Engineering is continuing to work on a permanent solution. VMware stress tests have completed successfully with improved provisioning success rates. Customers may experience intermittent provisioning failures and should retry. Additional updates will be provided as information becomes available.

Start Time: May 14, 2021 08:43 UTC
End Time: N/A

Impact: New SDDC cannot be provisioned. Existing workflows should not be impacted.
May 14, 21:27 UTC
Update - VMware is setting up a stress test to validate that provisioning success rates will remain acceptable under load. Additional updates will be provided as information becomes available.

Start Time: May 14, 2021 08:43 UTC
End Time: N/A

Impact: New SDDC cannot be provisioned. Existing workflows should not be impacted.
May 14, 19:29 UTC
Update - A work-a-round has been implemented and internal tests are indicating improving provisioning success rates. Additional tests are in progress. Additional updates will be provided as information becomes available.

Start Time: May 14, 2021 08:43 UTC
End Time: N/A

Impact: New SDDC cannot be provisioned. Existing workflows should not be impacted.
May 14, 18:43 UTC
Update - VMware Engineering team continues to work on resolving the issue. Additional updates will be provided as information becomes available.

Start Time: May 14, 2021 08:43 UTC
End Time: N/A

Impact: New SDDC cannot be provisioned. Existing workflows should not be impacted.
May 14, 18:04 UTC
Update - VMware Engineering team actively continue towards the permanent fix. We shall provide updates as available.

Start Time: May 14, 2021 08:43 UTC
End Time: N/A

Impact: New SDDC cannot be provisioned. Existing workflows should not be impacted.
May 14, 16:00 UTC
Identified - VMware Engineering team have identified the cause and are working towards a permanent fix. More updates will be provided as available.

Start Time: May 14, 2021 08:43 UTC
End Time: N/A

Impact: New SDDC cannot be provisioned. Existing workflows should not be impacted.
May 14, 14:50 UTC
Update - We have made significant progress towards issue restoration. However, there is still intermittent impact observed. We shall provide further updates as available.

Start Time: May 14, 2021 08:43 UTC
End Time: N/A

Impact: New SDDC cannot be provisioned. Existing workflows should not be impacted.
May 14, 13:47 UTC
Update - VMware Engineering team continues to work towards restoration. We shall provide progress updates as available.

Start Time: May 14, 2021 08:43 UTC
End Time: N/A

Impact: New SDDC cannot be provisioned. Existing workflows should not be impacted.
May 14, 12:00 UTC
Update - VMware Engineering team continues to work towards issue mitigation. We shall provide further updates as available.

Start Time: May 14, 2021 08:43 UTC
End Time: N/A

Impact: New SDDC cannot be provisioned. Existing workflows should not be impacted.
May 14, 10:48 UTC
Update - VMware Engineering team are actively working towards restoration. We shall provide further updates as available.

Start Time: May 14, 2021 08:43 UTC
End Time: N/A

Impact: New SDDC cannot be provisioned. Existing workflows should not be impacted.
May 14, 09:55 UTC
Update - VMware Engineering Team is working towards mitigating the new SDDC Deployment failures. We shall provide further updates as available.

Start Time: May 14, 2021 08:43 UTC
End Time: N/A

Impact: New SDDC cannot be provisioned. Existing workflows should not be impacted.
May 14, 09:01 UTC
Investigating - VMware Cloud on AWS: New SDDC Provisioning may be limited. Try to provision at a later time. Please accept our apologies for the inconvenience and thank you for your patience.

Start Time: May 14, 2021 08:43 UTC
End Time: N/A

Impact: New SDDC cannot be provisioned. Existing workflows should not be impacted.
May 14, 08:44 UTC
Completed - The scheduled maintenance has been completed.
May 14, 11:55 UTC
Update - Scheduled maintenance is further extended by 60mins. More updates will be provided as available.

Start Time: May 14, 2021 07:00 UTC
End Time: May 14, 2021 12:30 UTC
Duration: 330 minutes
May 14, 11:39 UTC
Update - Scheduled maintenance is further extended by 60mins. More updates will be provided as available.

Start Time: May 14, 2021 07:00 UTC
End Time: May 14, 2021 11:30 UTC
Duration: 270 minutes
May 14, 10:41 UTC
Update - Scheduled maintenance is extended further by 60mins. More updates will be provided as available.

Start Time: May 14, 2021 07:00 UTC
End Time: May 14, 2021 10:30 UTC
Duration: 210 minutes
May 14, 09:41 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 07:00 UTC
Scheduled - Please be advised that VMware vRealize Automation Cloud engineers will be performing maintenance on the service as part of an upgrade.

Start Time: May 14, 2021 07:00 UTC
End Time: May 14, 2021 09:30 UTC
Duration: 150 minutes

Impact: Services may be unresponsive or requests may intermittently fail for brief periods.
May 12, 18:23 UTC
May 13, 2021

No incidents reported.

May 12, 2021
Completed - This maintenance has been rescheduled to Fri, May 14 2021 08:00 UTC .
May 12, 18:16 UTC
Scheduled - Please be advised that VMware vRealize Automation Cloud engineers will be performing maintenance on the service as part of an upgrade.

Start Time: May 13, 2021 08:00 UTC
End Time: May 13, 2021 10:30 UTC
Duration: 150 minutes

Impact: Services may be unresponsive or requests may intermittently fail for brief periods.
May 12, 05:17 UTC
May 11, 2021
Resolved - VMware Engineering team have restored the service and the Tanzu Application Catalog service is fully operational. This is the final notification for this incident.

Start Time: May 11, 2021 01:57 UTC
End Time: May 11, 2021 02:40 UTC

Impact: None
May 11, 02:57 UTC
Update - VMware Engineering team is investigating the issue with the Tanzu Application Catalog service and will provide updates as more information is available.

Start Time: May 11, 2021 01:57 UTC
End Time: N/A

Impact: Users may observe delay in accessing the application information in the catalog. However, the artifacts information provided is as expected.
May 11, 02:43 UTC
Investigating - We are aware of an access issue with Tanzu Application Catalog. We are currently investigating this issue and will provide an update in the next 30 Minutes.

Start Time: May 11, 2021 01:57 UTC
End Time: N/A

Impact: Under Assessment
May 11, 02:23 UTC
May 10, 2021
Resolved - VMware Engineering have fixed the issue. All services have been validated to be operational. This incident stands resolved.

Start Time: May 10, 2021 19:18 UTC
End Time: May 10, 2021 20:22 UTC

Impact: None
May 10, 20:42 UTC
Update - VMware Engineering have identified the cause and are working towards mitigation. Further updates will be provided as available.

Start Time: May 10, 2021 19:18 UTC
End Time: N/A

Impact: Already logged in users may have experienced issues with Network and Security tab and SDDC Provisioning. However, new logins to the console were impacted.
May 10, 20:30 UTC
Identified - VMware Engineering have identified the cause and are working towards mitigation. Further updates will be provided as available.

Start Time: May 10, 2021 19:18 UTC
End Time: N/A

Impact: Under assessment.
May 10, 20:27 UTC
Investigating - VMware Cloud on AWS is investigating a potential service event. Our engineering teams are engaged and we will provide a progress update in the next 30 minutes.

Start Time: May 10, 2021 19:18 UTC
End Time: N/A

Impact: Under assessment.
May 10, 19:58 UTC
Completed - The scheduled maintenance has been completed.
May 10, 06:26 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 04:50 UTC
Scheduled - Please be advised that VMware Learning Platform engineers will be performing maintenance on the service as part of Platform upgrade.

Start Time: May 10, 2021 04:30 UTC
End Time: May 10, 2021 06:30 UTC
Duration: 120 minutes

Impact: This is a cloud upgrade. VLP tenants hosted on wdc-vcd02.oc.vmware.com cloud will not be able to access the lab console, deploy new labs, prepops and perform any other cloud-related tasks. The access to vCloud Director would be unavailable during this period.
Apr 29, 09:36 UTC
May 9, 2021

No incidents reported.

May 8, 2021

No incidents reported.

May 7, 2021

No incidents reported.

May 6, 2021
Resolved - Between the incident start and end times noted below VMware vRealize Log Insight Cloud experienced significant processing delays. Some logs may have been delayed up to 3 hour. No logs were lost during this incident. Backlog has been completely recovered and ingestion processing is now back to normal. Root cause was due to some system components having been migrated to nodes with a different architecture.

Start Time: May 06, 2021 11:00 UTC
End Time: May 06, 2021 20:15 UTC

Impact: Log ingestion were delayed. Real time alerts were delayed. Windowed alerts were delayed or missed.
May 6, 05:30 UTC
May 5, 2021
Resolved - VMware Engineering team has validated that SDDC provisioning is working properly. This is the last update for this issue.

Start Time: May 05, 2021 15:26 UTC
End Time: May 05, 2021 17:20 UTC

Impact: None
May 5, 18:27 UTC
Monitoring - VMware Engineering team has implemented a solution to remedy the issue and are in the process of validating its success. Additional updates shall be provided as they become available.

Start Time: May 05, 2021 15:26 UTC
End Time: May 05, 2021 17:20 UTC

Impact: None
May 5, 17:54 UTC
Identified - VMware Engineering team identified the cause and working towards fixing the issue at the earliest. More updates shall be provided as they become available.

Start Time: May 05, 2021 15:26 UTC
End Time: N/A

Impact: Users may experience failures while performing SDDC provisioning.
May 5, 16:53 UTC
Update - VMware Engineering team continues to make progress towards investigating and fixing the issue at the earliest. More updates shall be provided as they become available.

Start Time: May 05, 2021 15:26 UTC
End Time: N/A

Impact: Users may experience failures while performing SDDC provisioning.
May 5, 16:40 UTC
Update - VMware Engineering team is working towards investigating and fixing the issue at the earliest. More updates shall be provided within 1 hour.

Start Time: May 05, 2021 15:26 UTC
End Time: N/A

Impact: Users may experience failures while performing SDDC provisioning.
May 5, 15:52 UTC
Investigating - We are aware of an issue with the VMware Cloud on AWS SDDC Services. We are currently investigating this further and will provide an update in the next 30 Minutes.

Start Time: May 05, 2021 15:26 UTC
End Time: N/A

Impact: Under Assessment.
May 5, 15:29 UTC
Completed - The scheduled maintenance has been completed.
May 5, 05:47 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 05:33 UTC
Scheduled - Please be advised that VMware Cloud Partner Navigator engineers will be performing maintenance on the service as part of Platform upgrade.

Start Time: May 05, 2021 05:30 UTC
End Time: May 05, 2021 06:30 UTC
Duration: 60 minutes

Impact: CPHub will be intermittently unavailable
May 4, 12:21 UTC
May 4, 2021
Completed - The scheduled maintenance has been completed.
May 4, 10:22 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 09:41 UTC
Scheduled - Please be advised that VMware Cloud Partner Navigator engineers will be performing maintenance on the service as part of Platform upgrade.

Start Time: May 04, 2021 09:30 UTC
End Time: May 04, 2021 11:30 UTC
Duration: 120 minutes

Impact: CPHub will be intermittently unavailable
May 3, 05:46 UTC
May 3, 2021
Completed - The scheduled maintenance has been completed.
May 3, 05:36 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 3, 04:32 UTC
Update - Please be advised that VMware Learning Platform engineers will be performing maintenance on the service as part of Platform upgrade.

Start Time: May 03, 2021 04:30 UTC
End Time: May 03, 2021 06:30 UTC
Duration: 120 minutes

Impact: VLP tenant administrators will not be able to deploy new labs and access to vCloud Director will be unavailable. Running labs will not be affected by this change. This is applicable only for US West (Washington) region - us-west1.
Apr 27, 13:40 UTC
Scheduled - Please be advised that VMware Learning Platform engineers will be performing maintenance on the service as part of Platform upgrade.

Start Time: May 03, 2021 04:30 UTC
End Time: May 03, 2021 06:30 UTC
Duration: 120 minutes

Impact: VLP tenant administrators will not be able to deploy new labs and access to vCloud Director will be unavailable. Running labs will not be affected by this change.
Apr 27, 13:22 UTC
May 2, 2021

No incidents reported.

May 1, 2021

No incidents reported.