All Systems Operational
VMware Cloud Services Console Operational
VMware Cloud on AWS Operational
VMware Cloud on AWS ? Operational
DRaaS Operational
HCX Operational
VMware Cloud on Dell EMC Operational
VMware Cloud on Dell EMC Operational
VMware Cloud on AWS SDDC Operational
Asia Pacific (Singapore) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Mumbai) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
Canada (Central) Operational
Europe (Ireland) Operational
Europe (London) Operational
Europe (Paris) Operational
Europe (Frankfurt) Operational
South America (São Paulo) Operational
Stockholm Operational
US East (N. Virginia) Operational
US East (Ohio) Operational
US West (N. California) Operational
US West (Oregon) Operational
VMware Tanzu Operational
VMware Tanzu Application Catalog Operational
VMware Tanzu Mission Control Operational
VMware Tanzu Service Mesh Operational
VMware SD-WAN by VeloCloud Operational
VMware SD-WAN Orchestrators Operational
VMware SD-WAN Gateways Operational
VMware vRealize Log Insight Cloud ? Operational
VMware vRealize Automation Cloud Operational
VMware Cloud Assembly ? Operational
VMware Code Stream ? Operational
VMware Service Broker ? Operational
VMware AppDefense ? Operational
VMware Cloud Marketplace Operational
VMware Cloud Provider Hub Operational
VMware Cloud Director service Operational
VMware Hybrid Cloud Extension (HCX) ? Operational
VMware Skyline Operational
VMware Secure State Operational
VMware Learning Platform Operational
VMware Technology Partner Hub Operational
VMware Marketplace Operational
VMware vCloud Usage Insight Operational
VMware vRealize Operations Cloud Operational
VMware vRealize Network Insight Cloud ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 1, 2020

No incidents reported today.

Sep 30, 2020

No incidents reported.

Sep 29, 2020
Resolved - VMware Engineering teams have mitigated the VMware Cloud on AWS issue. This incident is resolved and there will be no further updates.

Start Time: September 29, 2020 16:57 UTC
End Time: September 29, 2020 17:10 UTC

Impact: None
Sep 29, 17:37 UTC
Investigating - VMware Cloud on AWS is investigating a potential service event. Our engineering teams are engaged and we will provide a progress update in the next 30 minutes.

Start Time: September 29, 2020 16:57 UTC
End Time: N/A

Impact: Users may not be able to access the service or may experience trouble while accessing the service. We do not expect an impact to existing workloads.
Sep 29, 17:01 UTC
Resolved - VMware Engineering team have mitigated the issue. All services are now completely operational. This incident stands resolved.

Start Time: September 29, 2020 15:47 UTC
End Time: September 29, 2020 16:29 UTC

Impact: None
Sep 29, 16:52 UTC
Update - VMware Engineering team have observed an issue with Cloud Services console and are actively working on restoring the same. Further updates will be provided within the next hour.

Start Time: September 29, 2020 15:47 UTC
End Time: N/A

Impact: Cloud console and hosted services will not be accessible
Sep 29, 16:20 UTC
Investigating - VMware Cloud Services is experiencing Availability issues. We are currently investigating the issue with the service disruption and will provide an additional update as soon as possible.

Start Time: September 29, 2020 15:47 UTC
End Time: N/A

Impact: Users may not be able to access the service or may experience trouble while accessing the service. We do not expect an impact to existing workloads.
Sep 29, 15:50 UTC
Sep 28, 2020

No incidents reported.

Sep 27, 2020
Resolved - VMware Cloud Services have recovered and all functionalities are working as expected. This is the final notification for this incident.

Impact: None

Start Time: September 27, 2020 05:14 UTC
End Time: September 27, 2020 05:25 UTC
Sep 27, 06:51 UTC
Monitoring - VMware Cloud Services is fully operational. To ensure stability we will monitor the service for next 1 hour.

Impact: None

Start Time: September 27, 2020 05:14 UTC
End Time: September 27, 2020 05:25 UTC
Sep 27, 06:01 UTC
Update - VMware engineering team continues to work towards isolating and fixing the issue at the earliest. More updates shall be provided within 1 hour.

Impact: Users might face issues searching KB on the console.

Start Time: September 27, 2020 05:14 UTC
End Time: N/A
Sep 27, 05:34 UTC
Investigating - VMware Cloud Services is experiencing functionality issues. VMWare Engineering team has been engaged in service restoration. Further updates will be provided within the next hour.

Start Time: September 27, 2020 05:14 UTC
End Time: N/A

Impact: Intermittent issues with the functionality of VMware Cloud Services. We do not expect an impact on existing workloads.
Sep 27, 05:27 UTC
Sep 26, 2020

No incidents reported.

Sep 25, 2020
Completed - The scheduled maintenance has been completed.
Sep 25, 11:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 11:01 UTC
Scheduled - Please be advised that VMware Cloud Director engineers will be performing maintenance on the service as part of Platform upgrade.

Start Time: September 25, 2020 11:00 UTC
End Time: September 25, 2020 12:30 UTC
Duration: 90 minutes

Impact: Services may be briefly unavailable during upgrade. VCD Instances wont be affected by this upgrade, but creation of new VCD instance could be affected.
Sep 24, 19:13 UTC
Completed - The scheduled maintenance has been completed.
Sep 25, 09:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 05:44 UTC
Scheduled - Please be advised that VMware Secure State engineers will be performing maintenance on the service component update and data migration.

Start Time: September 25, 2020 05:00 UTC
End Time: September 25, 2020 10:00 UTC
Duration: 300 minutes

Impact: Users will be unable to create or modify rules during this maintenance window, which may last up to 4 hours. All other SecureState functionality will continue to operate as expected.
Sep 24, 04:41 UTC
Completed - The scheduled maintenance has been completed.
Sep 25, 02:22 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 02:04 UTC
Scheduled - Please be advised that VMware Cloud Director engineers will be performing maintenance on the service as part of Platform upgrade.

Start Time: September 25, 2020 02:00 UTC
End Time: September 25, 2020 03:30 UTC
Duration: 90 minutes

Impact: Services may be briefly unavailable during upgrade. VCD Instances wont be affected by this upgrade, but creation of new VCD instance could be affected.
Sep 24, 19:07 UTC
Sep 24, 2020
Completed - The scheduled maintenance has been completed.
Sep 24, 19:25 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 19:03 UTC
Scheduled - Please be advised that VMware Cloud Director engineers will be performing maintenance on the service as part of Platform upgrade.

Start Time: September 24, 2020 19:00 UTC
End Time: September 24, 2020 20:30 UTC
Duration: 90 minutes

Impact: Services may be briefly unavailable during upgrade. VCD Instances wont be affected by this upgrade but creation of new VCD instance could be affected.
Sep 24, 18:49 UTC
Resolved - Services were found stable during the monitoring period. This is the final notification for this incident.

Start Time: September 24, 2020 06:10 UTC
End Time: September 24, 2020 10:50 UTC

Impact: None
Sep 24, 16:10 UTC
Update - Services were found stable. Monitoring will be extended with 2 more hours.

Start Time: September 24, 2020 06:10 UTC
End Time: September 24, 2020 10:50 UTC

Impact: None
Sep 24, 12:58 UTC
Monitoring - The issue is resolved. Services will be monitored for stability for the next 1 hour.

Start Time: September 24, 2020 06:10 UTC
End Time: September 24, 2020 10:50 UTC

Impact: None
Sep 24, 10:57 UTC
Update - Users may experience an issue with Log Assist and Collector functionality due to ongoing issues, the teams are working to resolve it on priority. More updates will be provided as available.

Start Time: September 24, 2020 06:10 UTC
End Time: N/A

Impact: Skyline Log Assist & Collector registration feature will not be available intermittently.
Sep 24, 10:46 UTC
Investigating - Users may experience an issue with Log Assist functionality due to ongoing issues, the teams are working to resolve it on priority.

Start Time: September 24, 2020 06:10 UTC
End Time: N/A

Impact: Skyline Log Assist feature will not be available intermittently.
Sep 24, 09:25 UTC
Sep 23, 2020

No incidents reported.

Sep 22, 2020

No incidents reported.

Sep 21, 2020
Resolved - VMware engineering teams are currently aware of functional change in which legacy URL’s are not being redirected properly in VMware Cloud Marketplace. The listings are still available in VMware Cloud Marketplace and can be searched easily from VMware Cloud Marketplace homepage. VMware engineering teams provided a banner on marketplace.cloud.vmware.com to redirect users who are still accessing the old URLs. VMware engineering teams are actively working on functional improvements. This is the final notification for this incident.

Start Time: September 21, 2020 19:07 UTC
End Time: September 21, 2020 19:08 UTC

Impact: None
Sep 21, 20:36 UTC
Investigating - We are currently experiencing Functionality issues with VMware Cloud Marketplace service. We are currently investigating the issue with the service disruption and will provide an additional update as soon as possible.

Start Time: September 21, 2020 19:07 UTC
End Time: N/A

Impact: User may not be able to access the service or may experience trouble while accessing the service. We do not expect an impact to existing workloads.
Sep 21, 19:46 UTC
Resolved - VMware Cloud on AWS service is fully operational. This will be the final notification.

Start Time: September 20, 2020 23:19 UTC
End Time: September 20, 2020 23:33 UTC

Impact: None
Sep 21, 01:12 UTC
Monitoring - VMware Cloud on AWS experienced intermittent functionality issues. The service is now fully recovered and working as expected. More updates shall be provided as necessary.

Start Time: September 20, 2020 23:19 UTC
End Time: September 20, 2020 23:33 UTC

Impact: No current impact. Users might have experienced brief intermittent issues with the “Network & Security Tab”
Sep 21, 00:12 UTC
Investigating - VMware Cloud on AWS is experiencing Performance Degradation issues. We are currently investigating the issue with the service disruption and will provide an additional update as soon as possible.

Start Time: September 20, 2020 23:19 UTC
End Time: N/A

Impact: User may not be able to access the service or may experience trouble while accessing the service. We do not expect an impact to existing workloads.
Sep 20, 23:38 UTC
Sep 20, 2020
Completed - The scheduled maintenance has been completed.
Sep 20, 00:08 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 17:06 UTC
Scheduled - Please be advised that VMware Learning Platform engineers will be performing maintenance on the service as part of Platform upgrade.

Start Time: September 19, 2020 17:00 UTC
End Time: September 20, 2020 00:00 UTC
Duration: 420 minutes

Impact: VMware Learning Platform Labs deployed on AMS Cloud could have intermittent network connectivity.
Note: The VMware Learning Platform customers on other region cloud and BYOC subscription will not be affected.
Sep 18, 15:40 UTC
Sep 19, 2020
Resolved - Skyline service is fully operational. This will be the final notification.

Start Time: September 19, 2020 08:46 UTC
End Time: September 19, 2020 09:14 UTC

Impact: None.
Sep 19, 10:07 UTC
Monitoring - VMware Engineering team has applied the required fix and Skyline service is fully operational. To ensure stability we will continue to monitor the service for next 1 hour.

Start Time: September 19, 2020 08:46 UTC
End Time: September 19, 2020 09:14 UTC

Impact: None.
Sep 19, 09:22 UTC
Update - VMware Skyline is experiencing functionality issues. VMware Engineering team is working to mitigate the issue at the earliest .

Start Time: September 19, 2020 08:46 UTC
End Time: N/A

Impact: User might observe failure to download operational report from Skyline Advisor.
Sep 19, 09:10 UTC
Investigating - VMware Skyline is experiencing Functionality issues. We are currently investigating the issue with the service disruption and will provide an additional update as soon as possible.

Start Time: September 19, 2020 08:46 UTC
End Time: N/A

Impact: User may not be able to access the service or may experience trouble while accessing the service. We do not expect an impact to existing workloads.
Sep 19, 08:57 UTC
Completed - The scheduled maintenance has been completed.
Sep 19, 07:34 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 07:18 UTC
Scheduled - Please be advised that VMware Skyline engineers will be performing maintenance on the service as part of platform upgrade.

Start Time: September 19, 2020 07:15 UTC
End Time: September 19, 2020 07:30 UTC
Duration: 15 minutes

Impact: During this maintenance, login will be impacted.
Sep 18, 07:26 UTC
Sep 18, 2020

No incidents reported.

Sep 17, 2020
Resolved - VMware engineering team will be updating a banner on marketplace.cloud.vmware.com to redirect users who are still accessing the old URLs. This is the final notification for this incident.

Start Time: September 16, 2020 22:15 UTC
End Time: September 17, 2020 03:30 UTC

Impact: None
Sep 17, 06:04 UTC
Update - VMware engineering team has proposed a Workaround to search for the solution on VMware Marketplace instead of using the bookmarked/saved legacy URLs.

Start Time: September 16, 2020 22:15 UTC
End Time: N/A

Impact: Users may not be able to use legacy URLs.
Sep 17, 03:46 UTC
Update - VMware engineering teams are currently aware of an issue in which legacy URL's are not being redirected properly in VMware marketplace. The listings are still available in the Marketplace and can be searched easily from VMware Marketplace homepage. VMware engineering teams are actively working on a resolution. More updates will be provided as available.

Start Time: September 16, 2020 22:15 UTC
End Time: N/A

Impact: Users may not be able to use legacy URLs.
Sep 16, 23:09 UTC
Investigating - The VMware Cloud Marketplace service is experiencing an issue. VMware Engineering is investigating the service disruption and will continue to update as we have more information.

Start Time: September 16, 2020 22:15 UTC
End Time: N/A

Impact: Users may not be able to access the services.
Sep 16, 22:20 UTC
Resolved - VMware Engineering teams have resolved the authentication issue with VMware securestate and all functionalities are operational. This is the final notification for this incident.

Start Time: September 16, 2020 23:56 UTC
End Time: September 17, 2020 00:32 UTC

Impact: None
Sep 17, 02:05 UTC
Update - VMware Engineering teams are aware of an issue with VMware secure state authentication issues. Teams are currently investigating and will provide updates as available.

Start Time: September 16, 2020 23:56 UTC
End Time: N/A

Impact: Users may experience issues with updates to cloud resource configuration states; Explore issues; Failure to create worker groups and other functional issues.
Sep 17, 00:44 UTC
Investigating - VMware Secure State is experiencing Functionality issues. We are currently investigating the issue with the service disruption and will provide an additional update as soon as possible.

Start Time: September 16, 2020 23:56 UTC
End Time: N/A

Impact: User may not be able to access the service or may experience trouble while accessing the service. We do not expect an impact to existing workloads.
Sep 17, 00:07 UTC
Resolved - VMware engineering has fully resolved this issue. The service is running as expected and this will be the final notification.

Start Time: September 16, 2020 23:16 UTC
End Time: September 17, 2020, 00:28 UTC

Impact: None
Sep 17, 00:55 UTC
Update - VMware engineering continues to work on a full recovery. More updates will be provided as available.

Start Time: September 16, 2020 23:16 UTC
End Time: N/A

Impact. Users may experience intermittent impact to SDDC provisioning and deletion.
Sep 17, 00:27 UTC
Update - VMware engineering is observing significant recovery in the VMC environment and continue to work on a full recovery. More updates will be provided as available.

Start Time: September 16, 2020 23:16 UTC
End Time: N/A

Impact. Users may experience intermittent impact to SDDC provisioning and deletion.
Sep 17, 00:03 UTC
Investigating - VMware Cloud on AWS is experiencing Functionality issues. We are currently investigating the issue with the service disruption and will provide an additional update as soon as possible.

Start Time: September 16, 2020 23:16 UTC
End Time: N/A

Impact: User may not be able to access the service or may experience trouble while accessing the service. We do not expect an impact to existing workloads.
Sep 16, 23:41 UTC