VMware Cloud Services Status

All Systems Operational

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VMware Cloud Services Console Operational

VMware Cloud on AWS Operational

DRaaS Operational

HCX Operational

VMware Cloud on AWS SDDC Operational

Asia Pacific (Singapore) Operational

Asia Pacific (Sydney) Operational

Asia Pacific (Mumbai) Operational

Asia Pacific (Tokyo) Operational

Asia Pacific (Seoul) Operational

Canada (Central) Operational

Europe (Ireland) Operational

Europe (London) Operational

Europe (Paris) Operational

Europe (Frankfurt) Operational

South America (São Paulo) Operational

Stockholm Operational

US East (N. Virginia) Operational

US East (Ohio) Operational

US West (N. California) Operational

US West (Oregon) Operational

VMware Learning Platform Operational

US West (Washington) - us-west1 Operational

US West (N.California) - us-west2 Operational

Europe (Amsterdam) - eu-central1 Operational

Asia Pacific (Bangalore) - ap-south1 Operational

VMware AppDefense Operational

VMware Cloud Director service Operational

VMware Cloud Marketplace Operational

VMware Cloud on Dell EMC Operational

VMware Cloud Partner Navigator Operational

VMware Hybrid Cloud Extension (HCX) Operational

VMware Marketplace Operational

VMware SD-WAN by VeloCloud Operational

VMware SD-WAN Orchestrators Operational

VMware SD-WAN Gateways Operational

VMware Secure State Operational

VMware Skyline Operational

VMware Technology Partner Hub Operational

VMware Tanzu Operational

VMware Tanzu Application Catalog Operational

VMware Tanzu Mission Control Operational

VMware Tanzu Service Mesh Operational

VMware vCloud Usage Insight Operational

VMware vRealize AI Cloud Operational

VMware vRealize Automation Cloud Operational

VMware Cloud Assembly Operational

VMware Code Stream Operational

VMware Service Broker Operational

Asia Pacific (Singapore) Operational

Asia Pacific (Sydney) Operational

Canada (Central) Operational

Europe (Frankfurt) Operational

US West (Oregon) Operational

VMware vRealize Log Insight Cloud Operational

Asia Pacific (Sydney) Operational

Canada (Central) Operational

Europe (Frankfurt) Operational

US West (Oregon) Operational

VMware vRealize Network Insight Cloud Operational

Asia Pacific (Sydney) Operational

Asia Pacific (Tokyo) Operational

Europe (London) Operational

US West (Oregon) Operational

VMware vRealize Operations Cloud Operational

Asia Pacific (Sydney) Operational

Canada (Central) Operational

Europe (Frankfurt) Operational

US West (Oregon) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

VMware Cloud Services - Scheduled Maintenance Apr 11, 15:00-19:00 UTC

Please be advised that VMware Cloud Services engineers will be performing maintenance on the service.

Start Time: April 11, 2021 15:00 UTC
End Time: April 11, 2021 19:00 UTC
Duration: 240 minutes

Impact: No impact to VMware Cloud Services Login Flow.
The below functionalities will be impacted during the maintenance window,
- Org Onboarding
- New Subscription Creation
- New User Onboarding
- Existing User Update Operations
Posted on Apr 9, 07:18 UTC

VMware vRealize Log Insight Cloud - Scheduled Maintenance Apr 14, 05:30-07:30 UTC

Please be advised that VMware vRealize Log Insight Cloud engineers will be performing maintenance on the service as part of Platform upgrade in the US (United States) Prod region.

Start Time: April 14, 2021 05:30 UTC
End Time: April 14, 2021 07:30 UTC
Duration: 120 minutes

Impact: During this maintenance VMware vRealize Log Insight cloud, UI , Ingestion, Data Plane and Query components will be impacted
Posted on Apr 8, 09:43 UTC

VMware vRealize Log Insight Cloud - Scheduled Maintenance Apr 14, 08:30-10:30 UTC

Please be advised that VMware vRealize Log Insight Cloud engineers will be performing maintenance on the service as part of Platform upgrade Prod regions:

- AU (Australia)
- DE (Germany)
- SG (Singapore)
- CA (Canada)

Start Time: April 14, 2021 08:30 UTC
End Time: April 14, 2021 10:30 UTC
Duration: 120 minutes

Impact: VMware vRealize Log Insight cloud, UI , Ingestion, Data Plane and Query components will be impacted.
Posted on Apr 8, 09:53 UTC

VMware Cloud on AWS - Scheduled Maintenance Apr 18, 10:00-12:00 UTC

Please be advised that VMware Cloud on AWS engineers will be performing maintenance on the service as part of Platform upgrade.

Start Time: April 18, 2021 10:00 UTC
End Time: April 18, 2021 12:00 UTC
Duration: 120 minutes

Impact: During this maintenance SDDC upgrade, certificate upgrade, SDDC provisioning may fail. This maintenance may also impact Activate DR and SRM provisioning.
Posted on Apr 8, 16:52 UTC

Past Incidents

Apr 11, 2021

No incidents reported today.

Apr 10, 2021

VMware Tanzu Service Mesh - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Apr 10, 01:08 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 23:03 UTC

Scheduled - Please be advised that VMware Tanzu Service Mesh engineers will be performing maintenance on the service as part of Platform upgrade.

Start Time: April 09, 2021 23:00 UTC
End Time: April 10, 2021 01:30 UTC
Duration: 150 minutes

Impact: Infra maintenance - 2-5 mins UI interruption expected.
Apr 9, 21:41 UTC

Apr 9, 2021

VMware Cloud Services Functionality Issue

Resolved - VMware Engineering team has resolved the issue. This is the final notification for this incident.

Start Time: April 09, 2021 08:38 UTC
End Time: April 09, 2021 10:28 UTC

Impact: None
Apr 9, 10:44 UTC

Update - VMware engineering team is investigating the VMware Cloud Services Functionality issues. More updates shall be provided in the next 1 hour.

Start Time: April 09, 2021 08:38 UTC
End Time: N/A

Impact: Users will not be able to access usage-related information which is uploaded, based on request/record ID and raw usage.
Apr 9, 10:05 UTC

Investigating - VMware Cloud Services is experiencing Functionality issues. We are currently investigating the issue with the service disruption and will provide an additional update as soon as possible.

Start Time: April 09, 2021 08:38 UTC
End Time: N/A

Impact: Users may not be able to access the service or may experience trouble while accessing the service. We do not expect an impact to existing workloads.
Apr 9, 09:49 UTC

Apr 8, 2021

No incidents reported.

Apr 7, 2021

VMware Cloud Partner Navigator - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Apr 7, 09:22 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 08:32 UTC

Scheduled - Please be advised that VMware Cloud Partner Navigator engineers will be performing maintenance on the service as part of Platform upgrade.

Start Time: April 07, 2021 08:30 UTC
End Time: April 07, 2021 10:30 UTC
Duration: 120 minutes

Impact: Cloud Partner Navigator will be intermittently unavailable during this maintenance
Apr 7, 06:01 UTC

Apr 6, 2021

VMware Tanzu Service Mesh - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Apr 6, 23:45 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 23:02 UTC

Scheduled - Please be advised that VMware Tanzu Service Mesh engineers will be performing maintenance on the service as part of Platform upgrade.

Start Time: April 06, 2021 23:00 UTC
End Time: April 07, 2021 00:30 UTC
Duration: 90 minutes

Impact: Infra maintenance - 2-5 mins UI interruption expected.
Apr 6, 00:36 UTC

VMware Cloud Partner Navigator - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Apr 6, 10:22 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 09:38 UTC

Scheduled - Please be advised that VMware Cloud Partner Navigator engineers will be performing maintenance on the service as part of Platform upgrade.

Start Time: April 06, 2021 09:30 UTC
End Time: April 06, 2021 11:30 UTC
Duration: 120 minutes

Impact: Cloud Partner Navigator will be intermittently unavailable during this maintenance
Apr 5, 14:09 UTC

Apr 5, 2021

VMware Log Insight Cloud US - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Apr 5, 08:54 UTC

Update - The VMware vRealize Log Insight Cloud maintenance has been extended by 45 mins.

Start Time: April 05, 2021 07:00 UTC
End Time: April 05, 2021 08:45 UTC
Duration: 105 minutes

Impact: UI may be affected. Log ingestion may be delayed.
Apr 5, 08:10 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 5, 07:10 UTC

Update - Please be advised that VMware vRealize Log Insight Cloud engineers will be performing maintenance on the service as part of Platform upgrade.

Start Time: April 05, 2021 07:00 UTC
End Time: April 05, 2021 08:00 UTC
Duration: 60 minutes

Impact: UI may be affected. Log ingestion may be delayed.
Apr 4, 07:25 UTC

Scheduled - Please be advised that VMware vRealize Log Insight Cloud engineers will be performing maintenance on the service as part of Platform upgrade.

Start Time: April 05, 2021 07:00 UTC
End Time: April 05, 2021 08:00 UTC
Duration: 60 minutes

Impact: UI may be affected. Log ingestion may be delayed.
Apr 3, 17:49 UTC

Apr 4, 2021

No incidents reported.

Apr 3, 2021

VMware Cloud Services - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Apr 3, 08:53 UTC

Update - Deployment is in progress. We are extending the maintenance window by 1 hour.
Apr 3, 07:43 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 3, 07:08 UTC

Scheduled - Please be advised that VMware Cloud Services engineers will be performing maintenance on the service.

Start Time: April 03, 2021 07:00 UTC
End Time: April 03, 2021 07:30 UTC
Duration: 30 minutes

Impact: During this maintenance, there would be no impact to VMware Cloud Services login flow and read operations. However, write operations will not be allowed.
Mar 31, 16:22 UTC

VMware Tanzu Service Mesh - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Apr 3, 01:15 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 23:02 UTC

Scheduled - Please be advised that VMware Tanzu Service Mesh engineers will be performing maintenance on the service as part of Platform upgrade.

Start Time: April 02, 2021 23:00 UTC
End Time: April 03, 2021 02:00 UTC
Duration: 180 minutes

Impact: Infra maintenance - 2-5 mins UI interruption expected.
Apr 2, 17:24 UTC

Apr 2, 2021

CloudHealth Secure State - Data collection for Azure services are intermittently failing

Resolved - Secure State service is now Operational. We verified data collection for all Azure services are back to normal. We apologize for the impact caused by this incident.

Start Time: April 02, 2021 00:34 UTC
End Time: April 02, 2021 01:48 UTC

Impact: None.
Apr 2, 01:57 UTC

Update - Secure State service is still experiencing an incident. We are continuing to monitor the Azure services status.

Start Time: April 02, 2021 00:34 UTC
End Time: N/A

Impact: Data collection for Azure services is failing intermittently.
Apr 2, 01:19 UTC

Identified - Due to an ongoing incident in the Azure Platform, Secure State is intermittently failing to collect Azure data. We are waiting for the recovery of Azure services.

Start Time: April 02, 2021 00:34 UTC
End Time: N/A

Impact: Data collection for Azure services is failing intermittently.
Apr 2, 00:42 UTC

Investigating - VMware Secure State is experiencing Functionality issues. We are currently investigating the issue with the service disruption and will provide an additional update as soon as possible.

Start Time: April 02, 2021 00:34 UTC
End Time: N/A

Impact: User may not be able to access the service or may experience trouble while accessing the service. We do not expect an impact to existing workloads.
Apr 2, 00:35 UTC

Apr 1, 2021

VMware vRealize Log Insight Cloud AU (Australia) - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Apr 1, 11:18 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 10:42 UTC

Scheduled - Please be advised that VMware vRealize Log Insight Cloud engineers will be performing maintenance on the service as part of Platform upgrade.

Start Time: April 01, 2021 10:30 UTC
End Time: April 01, 2021 11:15 UTC
Duration: 45 minutes

Impact: UI may be affected. Log ingestion may be delayed.
Mar 30, 08:40 UTC

VMware vRealize Log Insight Cloud - Scheduled Maintenance - DE(Germany) region

Completed - The scheduled maintenance has been completed.
Apr 1, 10:47 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 10:30 UTC

Scheduled - Please be advised that VMware vRealize Log Insight Cloud engineers will be performing maintenance on the service as part of Platform upgrade.

Start Time: April 01, 2021 10:30 UTC
End Time: April 01, 2021 11:00 UTC
Duration: 30 minutes

Impact: VMware vRealize Log Insight cloud, UI , Ingestion, Data Plane and Query components will be impacted
Mar 31, 08:17 UTC

VMware vRealize Log Insight Cloud - Scheduled Maintenance - US(United States) region

Completed - The scheduled maintenance has been completed.
Apr 1, 08:02 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 07:30 UTC

Scheduled - Please be advised that VMware vRealize Log Insight Cloud engineers will be performing maintenance on the service as part of Platform upgrade.

Start Time: April 01, 2021 07:30 UTC
End Time: April 01, 2021 08:30 UTC
Duration: 60 minutes

Impact: VMware vRealize Log Insight cloud, UI , Ingestion, Data Plane and Query components will be impacted
Mar 31, 08:16 UTC

VMware vRealize Log Insight Cloud - Scheduled Maintenance - AU(Australia) region

Completed - The scheduled maintenance has been completed.
Apr 1, 05:51 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 05:33 UTC

Scheduled - Please be advised that VMware vRealize Log Insight Cloud engineers will be performing maintenance on the service as part of Platform upgrade.

Start Time: April 01, 2021 05:30 UTC
End Time: April 01, 2021 06:00 UTC
Duration: 30 minutes

Impact: VMware vRealize Log Insight cloud, UI , Ingestion, Data Plane and Query components will be impacted
Mar 31, 08:14 UTC

VMware vRealize Log Insight Cloud DE (Frankfurt) - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Apr 1, 05:16 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 04:39 UTC

Scheduled - Please be advised that VMware vRealize Log Insight Cloud engineers will be performing maintenance on the service as part of Platform upgrade.

Start Time: April 01, 2021 04:30 UTC
End Time: April 01, 2021 05:15 UTC
Duration: 45 minutes

Impact: UI may be affected. Log ingestion may be delayed.
Mar 30, 08:37 UTC

Mar 31, 2021

VMware Cloud on AWS Service Functionality Issue

Resolved - VMware Engineering team has resolved the issue. This is the final notification for this incident.

Start Time: March 31, 2021 05:18 UTC
End Time: March 31, 2021 21:45 UTC

Impact: None
Mar 31, 22:41 UTC

Identified - VMWare engineering team have identified the issue and are working towards a fix. More updates to be provided as available.

Start Time: March 31, 2021 05:18 UTC
End Time: N/A

Impact: Customers might not see "Edit Microsoft Server Licenses" button for any new / existing cluster.
However, Customers will still be able to activate their Virtual Machines on clusters with existing Microsoft licenses.
Mar 31, 10:10 UTC

Investigating - VMWare engineering team have identified the issue and are working towards a fix. More updates to be provided as available.

Start Time: March 31, 2021 05:18 UTC
End Time: N/A

Impact: Customers might not see "Edit Microsoft Server Licenses" button for any new / existing cluster.
However, Customers will still be able to activate their Virtual Machines on clusters with existing Microsoft licenses.
Mar 31, 10:09 UTC

VMware Cloud Partner Navigator - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Mar 31, 12:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 09:11 UTC

Scheduled - Please be advised that VMware Cloud Partner Navigator engineers will be performing maintenance on the service as part of Platform upgrade.

Start Time: March 31, 2021 09:00 UTC
End Time: March 31, 2021 12:00 UTC
Duration: 180 minutes

Impact: Cloud Partner Navigator will be intermittently unavailable during this maintenance.
Mar 30, 12:24 UTC

VMware Cloud on AWS Service Functionality Issue

Resolved - No further failures observed during the monitoring period. This is the final notification for this incident.

Start Time: March 31, 2021 05:18 UTC
End Time: March 31, 2021 07:20 UTC

Impact: None
Mar 31, 09:45 UTC

Identified - VMWare engineering team have identified the issue and are working towards a fix. More updates to be provided as available.

Start Time: March 31, 2021 05:18 UTC
End Time: N/A

Impact: Customers might not see “Edit Microsoft Server Licenses” button for any new / existing cluster.
However, Customers will still be able to activate their Virtual Machines on clusters with existing Microsoft licenses.
Mar 31, 08:24 UTC

VMware vRealize Log Insight Cloud CA (Canada) - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Mar 31, 09:13 UTC

Scheduled - Please be advised that VMware vRealize Log Insight Cloud engineers will be performing maintenance on the service as part of Platform upgrade.

Start Time: March 31, 2021 06:30 UTC
End Time: March 31, 2021 07:15 UTC
Duration: 45 minutes

Impact: UI may be affected. Log ingestion may be delayed.
Mar 30, 08:35 UTC

Mar 30, 2021

VMware Skyline Issue

Resolved - VMware Engineering team resolved the issue. This is the final notification for this incident.

Start Time: March 24, 2021 17:51 UTC
End Time: March 30, 2021 14:28 UTC

Impact: None
Mar 30, 14:38 UTC

Update - VMware Engineering team have identified the cause of the issue and expected to rollout the fix by Tuesday 03/30/2021. Further updates shall be provided as available.

Start Time: March 24, 2021 17:51 UTC
End Time: N/A

Impact: Sporadic corruption issues on log bundles over 2GB.
Mar 28, 10:04 UTC

Identified - VMware Engineering team have identified the cause of the issue and will be implementing the fix soon. Further updates shall be provided as available.

Start Time: March 24, 2021 17:51 UTC
End Time: N/A

Impact: Sporadic corruption issues on log bundles over 2GB.
Mar 27, 01:32 UTC

Update - VMware Engineering team continues to work on the permanent fix. Further updates will be provided within the next '24' hours or sooner.

Start Time: March 24, 2021 17:51 UTC
End Time: N/A

Impact: Sporadic corruption issues on log bundles over 2GB.
Mar 26, 07:19 UTC

Update - VMware Engineering is actively working towards a permanent fix. Further updates will be provided within the next '24' hours.

Start Time: March 24, 2021 17:51 UTC
End Time: N/A

Impact: Sporadic corruption issues on log bundles over 2GB.
Mar 25, 10:45 UTC

Update - VMware Skyline is experiencing back-end issue with Log Assist on log bundles over 2GB in size. VMware engineers are investigating the issue. This is causing sporadic corruption issues on log bundles over 2GB. A temporary work-a-round is to use SFTP or Customer Connect to upload log bundles over 2GB. Please refer to https://kb.vmware.com/s/article/2069559 for additional information on using SFTP.

Start Time: March 24, 2021 17:51 UTC
End Time: N/A

Impact: Sporadic corruption issues on log bundles over 2GB.
Mar 24, 18:28 UTC

Investigating - We are aware of an issue with the VMware Skyline Services. We are currently investigating this further and will provide an update in the next 30 Minutes.

Start Time: March 24, 2021 17:51 UTC
End Time: N/A

Impact: Under Assessment.
Mar 24, 17:52 UTC

VMware Cloud Services Issue

Resolved - VMware engineering team verified what was observed wasn’t user impacting. VMware Cloud Services are working as expected. This is the final notification for this incident.

Start Time: March 30, 2021 10:16 UTC
End Time: March 30, 2021 10:17 UTC

Impact: None.
Mar 30, 11:14 UTC

Investigating - VMware Cloud Services is experiencing an issue. We are currently investigating the issue with the service disruption and will provide an additional update as soon as possible.

Start Time: March 30, 2021 10:16 UTC
End Time: N/A

Impact: Under assessment.
Mar 30, 10:41 UTC

Mar 29, 2021

Performance Degradation issue with the VMware Learning Platform UI

Resolved - VMware Learning Platform experienced functionality issues, which caused customers to be unable to access the Platform. The issue is now resolved and the services are running stable.

Start Time: March 29, 2021 19:00 UTC
End Time: March 29, 2021 20:00 UTC

Impact: None
Mar 29, 21:00 UTC

Issues with Gateways in Geneva (GVA2) region

Resolved - VMware engineering team resolved the issue with the underlying infrastructure. This is the final notification for this incident.

Start Time: March 29, 2021 06:23 UTC
End Time: March 29, 2021 10:55 UTC

Impact: None
Mar 29, 12:29 UTC

Identified - VMware Engineering team have identified the cause of the issue and will be implementing the fix soon. Further updates will follow.

Start Time: March 29, 2021 06:23 UTC
End Time: N/A

Impact: Edges connected to the Gateways in GVA2 may experience latency issues.
Mar 29, 11:30 UTC

Investigating - Gateways in GVA2 region experiencing high latency due to an on-going issues with the underlying infrastructure. Further updates will follow.

Start Time: March 29, 2021 06:23 UTC
End Time: N/A

Impact: Edges connected to the Gateways in GVA2 may experience latency issues.
Mar 29, 11:11 UTC

Mar 28, 2021

VMware Learning Platform - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Mar 28, 00:42 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 00:24 UTC

Scheduled - Please be advised that VMware Learning Platform engineers will be performing maintenance on the service as part of Platform upgrade.

Start Time: March 28, 2021 00:00 UTC
End Time: March 28, 2021 01:00 UTC
Duration: 60 minutes

Impact: Users might get kicked out of their labs and have to be re-logged back in.
Mar 24, 15:57 UTC