VMware Cloud Services Status

All Systems Operational

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Additional VMware Status Pages:
Workspace ONE Status Page | Cloud Services Federal Public Status Page | Workspace ONE Access Public Status Page

VMware Cloud Services Console Operational

VMware Cloud on AWS Operational

DRaaS Operational

HCX Operational

VMware Cloud on Dell EMC Operational

VMware Cloud on AWS SDDC Operational

Asia Pacific (Singapore) Operational

Asia Pacific (Sydney) Operational

Asia Pacific (Mumbai) Operational

Asia Pacific (Tokyo) Operational

Asia Pacific (Seoul) Operational

Canada (Central) Operational

Europe (Ireland) Operational

Europe (London) Operational

Europe (Paris) Operational

Europe (Frankfurt) Operational

South America (São Paulo) Operational

Stockholm Operational

US East (N. Virginia) Operational

US East (Ohio) Operational

US West (N. California) Operational

US West (Oregon) Operational

VMware Tanzu Operational

VMware Tanzu Application Catalog Operational

VMware Tanzu Mission Control Operational

VMware Tanzu Service Mesh Operational

VMware SD-WAN by VeloCloud Operational

VMware SD-WAN Orchestrators Operational

VMware SD-WAN Gateways Operational

VMware vRealize Log Insight Cloud Operational

VMware vRealize Automation Cloud Operational

VMware Cloud Assembly Operational

VMware Code Stream Operational

VMware Service Broker Operational

VMware vRealize Network Insight Cloud Operational

VMware vRealize Operations Cloud Operational

VMware AppDefense Operational

VMware Hybrid Cloud Extension (HCX) Operational

VMware Skyline Operational

VMware Secure State Operational

VMware Learning Platform Operational

VMware Cloud Marketplace Operational

VMware vCloud Usage Insight Operational

VMware Cloud Provider Hub Operational

VMware Cloud Director service Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

May 31, 2020

No incidents reported today.

May 30, 2020

VMware Cloud Services - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
May 30, 05:13 UTC

Update - This scheduled maintenance has been further extended by 30 minutes.

The updated schedule:

Start Time: May 30, 2020 02:00 UTC
End Time: May 30, 2020 05:00 UTC
Duration: 180 minutes
May 30, 04:41 UTC

Update - This scheduled maintenance has been extended by 30 minutes.

The updated schedule:

Start Time: May 30, 2020 02:00 UTC
End Time: May 30, 2020 04:30 UTC
Duration: 150 minutes
May 30, 04:12 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 02:19 UTC

Update - Please be advised that VMware Cloud Services engineers will be performing maintenance on the service.

Start Time: May 30, 2020 02:00 UTC
End Time: May 30, 2020 04:00 UTC
Duration: 120 minutes

Impact: No impact to VMware Cloud Services login flow. However the following functionalities would be partially impacted.

1. Start Time: May 30, 2020 0200 UTC | End Time: May 30, 2020 0400 UTC | Duration: 120 mins
o The billing dashboard will not be available
o Estimated charges will be unavailable
o Create subscription, subscription activation, update org, usages, and billing document
generation will be delayed
o New customer on-boarding will be impacted briefly during the service deployment

2. Start Time: May 30, 2020 0215 UTC | End Time: May 30, 2020 0235 UTC | Duration: 20 mins
o All subscription endpoints unavailable
o All org endpoints will be unavailable
o Get estimated charges will be unavailable
May 29, 01:54 UTC

Update - We will be undergoing scheduled maintenance during this time.
May 29, 01:49 UTC

Scheduled - Please be advised that VMware Cloud Services engineers will be performing maintenance on the service.

Start Time: May 30, 2020 02:00 UTC
End Time: May 30, 2020 04:00 UTC
Duration: 120 minutes

Impact: No impact to VMware Cloud Services login flow.
However below services will be impacted between 2:00 AM UTC to 4:00 AM UTC
• The billing dashboard will not be available.
• View subscription and estimated charges will be unavailable.
• Create subscription, subscription activation, usages, and billing document generation will be delayed.
• New customer onboarding will be impacted briefly during the service deployment
May 28, 16:28 UTC

Cloud Director Service Upgrade - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
May 30, 00:59 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 00:32 UTC

Scheduled - Please be advised that VMware Cloud Director engineers will be performing maintenance on the production environment.

Start Time: May 30, 2020 00:30 UTC
End Time: May 30, 2020 01:30 UTC
Duration: 60 minutes

Impact: Services may be briefly unavailable during upgrade.
May 29, 23:56 UTC

May 29, 2020

VMware Cloud Services Availability Issue

Resolved - The VMware team has investigated and found no impact to VMware services or customers. All services are working as expected. This incident is resolved and there will be no further updates.

Start Time: May 29, 2020 20:15 UTC
End Time: May 29, 2020 20:25 UTC

Impact: No impact
May 29, 22:19 UTC

Update - The VMware engineering teams are investigating this incident. More updates will be provided as available.

Start Time: May 29, 2020 20:15 UTC
End Time: N/A

Impact: Users may not be able to access the service or may experience trouble while accessing the service. We do not expect an impact to existing workloads.
May 29, 21:38 UTC

Investigating - VMware Cloud Services is experiencing Availability issues. We are currently investigating the issue with the service disruption and will provide an additional update as soon as possible.

Start Time: May 29, 2020 20:15 UTC
End Time: N/A

Impact: Users may not be able to access the service or may experience trouble while accessing the service. We do not expect an impact to existing workloads.
May 29, 20:18 UTC

May 28, 2020

No incidents reported.

May 27, 2020

No incidents reported.

May 26, 2020

No incidents reported.

May 25, 2020

No incidents reported.

May 24, 2020

No incidents reported.

May 23, 2020

No incidents reported.

May 22, 2020

VMware Cloud Provider Hub - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
May 22, 09:21 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 08:43 UTC

Scheduled - Please be advised that VMware Cloud Provider Hub engineers will be performing maintenance on the production environment.

Start Time: May 22, 2020 08:30 UTC
End Time: May 22, 2020 10:30 UTC
Duration: 120 minutes

Impact: The service will be intermittently unavailable during this maintenance.
May 22, 06:46 UTC

May 21, 2020

VMware vRealize Log Insight Cloud - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
May 21, 17:11 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 17:00 UTC

Scheduled - Please be advised that VMware vRealize Log Insight Cloud engineers will be performing maintenance on the service as part of Platform upgrade.

Start Time: May 21, 2020 17:00 UTC
End Time: May 21, 2020 18:00 UTC
Duration: 60 minutes

Impact: During this maintenance, User Interface may be affected and log ingestion may be delayed.
May 20, 16:24 UTC

May 20, 2020

VMware Cloud Director - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
May 20, 18:23 UTC

Scheduled - Please be advised that VMware Cloud Director engineers will be performing maintenance on the service as part of Platform upgrade.

Start Time: May 20, 2020 17:45 UTC
End Time: May 20, 2020 18:45 UTC
Duration: 60 minutes

Impact: Services may be unavailable for a few minutes while VMWare Engineering redeploy the services.
May 20, 16:51 UTC

May 19, 2020

VMware Cloud Provider Hub - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
May 19, 11:23 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 10:37 UTC

Scheduled - Please be advised that VMware Cloud Provider Hub engineers will be performing maintenance on the production environment.

Start Time: May 19, 2020 10:30 UTC
End Time: May 19, 2020 12:30 UTC
Duration: 120 minutes

Impact: The service will be intermittently unavailable during this maintenance.
May 19, 08:37 UTC

VMware Cloud on AWS Availability Issue

Resolved - VMware Engineering team has restored the functionality issue with VMware Cloud on AWS. Services are operational. This incident stands resolved.

Start Time: May 18, 2020 23:12 UTC
End Time: May 19, 2020 02:04 UTC

Impact: None.
May 19, 02:25 UTC

Identified - VMware Engineering team has identified the issue and implemented the fix, validation is in progress. More updates shall be provided in the next 30 minutes.

Start Time: May 18, 2020 23:12 UTC
End Time: N/A

Impact: Users might experience intermittent problems while accessing VMware Cloud on AWS.
May 19, 01:34 UTC

Update - VMware Engineering team continues to work stabilizing the service. Users might experience intermittent problems while accessing VMware Cloud on AWS.

Start Time: May 18, 2020 23:12 UTC
End Time: N/A

Impact: Users might experience intermittent problems while accessing VMware Cloud on AWS.
May 19, 00:39 UTC

Investigating - VMware Cloud on AWS is investigating a potential service event. Our engineering teams are engaged and we will provide a progress update in the next 30 minutes.

Start Time: May 18, 2020 23:12 UTC
End Time: N/A

Impact: Under assessment.
May 18, 23:22 UTC

May 18, 2020

May 17, 2020

Scheduled upgrade of VMware vRealize Automation Cloud services

Completed - The scheduled maintenance has been completed.
May 17, 18:06 UTC

Update - Maintenance is still in progress and we are extending the window by 1 hour. We will provide an update as necessary.
May 17, 17:07 UTC

Update - The scheduled maintenance window has been extended by another 30 minutes. We will provide updates as necessary.
May 17, 16:35 UTC

Update - The scheduled maintenance window has been extended by 30 minutes. We will provide updates as necessary.
May 17, 16:02 UTC

Update - The scheduled maintenance window has been extended by 30 minutes. We will provide updates as necessary.
May 17, 15:33 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 15:00 UTC

Update - The scheduled maintenance has been postponed to the below new date and time.

Please be advised that VMware vRealize Automation Cloud engineers will be performing maintenance on the service as part of a platform upgrade.

Start Time: May 17, 2020 15:00 UTC
End Time: May 17, 2020 15:30 UTC
Duration: 30 minutes

Impact: The Services will be intermittently unavailable during the maintenance window.
May 10, 13:39 UTC

Update - Please be advised that VMware vRealize Automation Cloud engineers will be performing maintenance on the service as part of a platform upgrade.

Start Time: May 17, 2020 15:00 UTC
End Time: May 17, 2020 15:30 UTC
Duration: 30 minutes

Impact: The Services will be intermittently unavailable during the maintenance window.
May 8, 20:00 UTC

Scheduled - Please be advised that VMware vRealize Automation Cloud engineers will be performing maintenance on the service as part of Platform upgrade.

Start Time: May 10, 2020 15:00 UTC
End Time: May 10, 2020 15:30 UTC
Duration: 30 minutes

Impact: The Services will be intermittently unavailable during the maintenance window.
May 8, 08:33 UTC