Update - Due to the COVID-19 situation, VMware Cloud on AWS is seeing increased demand. New SDDC creation is unavailable in one of the availability zone for the region. The remaining availability zones are operating as expected. Customers are encouraged to work with the Sales and Customer Success teams to land them on the correct availability zone. The VMware Engineering team continues to make effort on adding new hosts for the impacted availability zone. More updates will be provided in the next 24 hours or sooner.

Start Time: March 23, 2020 15:05 UTC
End Time: N/A

Impact: New SDDC provisioning may not be available in a single AZ in the Asia Pacific - Sydney region. Existing workloads are not affected.
Apr 1, 02:58 UTC
Update - Due to the COVID-19 situation, VMware Cloud on AWS is seeing increased demand. Currently, new SDDC creation is unavailable in one availability zone for the region. The remaining availability zones are operating normally. Customers are encouraged to work with the Sales and Customer Success teams to land them on the correct availability zone. The VMware Engineering team continues to make progress on adding new hosts for the impacted availability zone. More updates will be provided in the next 24 hours or sooner.

Start Time: March 23, 2020 15:05 UTC
End Time: N/A

Impact: New SDDC provisioning may not be available in a single AZ in the Asia Pacific - Sydney region. Existing workloads are not affected.
Mar 30, 21:18 UTC
Update - Due to the COVID-19 situation, VMware Cloud on AWS is seeing increased demand. Currently, new SDDC creation is unavailable in one availability zone for the region. The remaining availability zones are operating normally. Customers are encouraged to work with the Sales and Customer Success teams to land them on the correct availability zone. The VMware Engineering team continues to make progress on adding new hosts for the impacted availability zone. More updates will be provided in the next 24 hours or sooner.

Start Time: March 23, 2020 15:05 UTC
End Time: N/A

Impact: New SDDC provisioning may not be available in a single AZ in the Asia Pacific - Sydney region. Existing workloads are not affected.
Mar 27, 17:43 UTC
Identified - VMware Engineering team continues to make progress on adding new hosts for Asia Pacific - Sydney region. Currently, new SDDC creation is unavailable in one or more availability Zones for the region. More updates will be provided in the next 24 hours or sooner.

Start Time: March 23, 2020 15:05 UTC
End Time: N/A

Impact: New SDDC provisioning may not be available for Asia Pacific - Sydney region. There is no impact to existing workloads.
Mar 26, 21:45 UTC
Update - VMware Engineering team continues to make progress on adding new hosts for Asia Pacific - Sydney region. Currently, new SDDC creation is unavailable in one or more Availability Zones for the region. More updates will be provided in the next 24 hours or sooner.

Start Time: March 23, 2020 15:05 UTC
End Time: N/A

Impact: New SDDC provisioning may not be available for Asia Pacific - Sydney region. There is no impact on existing workloads.
Mar 26, 02:48 UTC
Update - VMware Engineering team continues to work on adding new hosts for Asia Pacific - Sydney region. Currently, new SDDC creation may not be available in one or more Availability Zones for the region. More updates will be provided in the next 24 hours.

Start Time: March 23, 2020 15:05 UTC
End Time: N/A

Impact: New SDDC provisioning may not be available for Asia Pacific - Sydney region. There is no impact on existing workloads.
Mar 25, 03:19 UTC
Investigating - New SDDC Creation may not be available in one or more Availability Zones in Asia Pacific - Sydney. The team is actively investigating the issue. The next update shall be provided within 24 hours.

Start Time: March 23, 2020 15:05 UTC
End Time: N/A

Impact: New SDDC provisioning may not be available for Asia Pacific - Sydney region. There is no impact on existing workloads.
Mar 23, 15:24 UTC
VMware Cloud Services Console Operational
VMware Cloud on AWS Operational
VMware Cloud on AWS ? Operational
DRaaS Operational
HCX Operational
VMware Cloud on Dell EMC Operational
VMware Cloud on Dell EMC Operational
VMware Cloud on AWS SDDC Degraded Performance
Asia Pacific (Singapore) Operational
Asia Pacific (Sydney) Degraded Performance
Asia Pacific (Mumbai) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
Canada (Central) Operational
Europe (Ireland) Operational
Europe (London) Operational
Europe (Paris) Operational
Europe (Frankfurt) Operational
South America (São Paulo) Operational
Stockholm Operational
US East (N. Virginia) Operational
US East (Ohio) Operational
US West (N. California) Operational
US West (Oregon) Operational
VMware Tanzu Operational
VMware Tanzu Application Catalog Operational
VMware Tanzu Mission Control Operational
VMware Tanzu Service Mesh Operational
VMware SD-WAN by VeloCloud Operational
VMware SD-WAN Orchestrators Operational
VMware SD-WAN Gateways Operational
VMware vRealize Log Insight Cloud ? Operational
VMware vRealize Automation Cloud Operational
VMware Cloud Assembly ? Operational
VMware Code Stream ? Operational
VMware Service Broker ? Operational
VMware vRealize Network Insight Cloud ? Operational
VMware vRealize Operations Cloud Operational
VMware AppDefense ? Operational
VMware Hybrid Cloud Extension (HCX) ? Operational
VMware Skyline Operational
VMware Secure State Operational
VMware Learning Platform Operational
VMware Pulse IoT Center Operational
VMware Cloud Marketplace Operational
VMware vCloud Usage Insight Operational
VMware Cloud Provider Hub Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 2, 2020

No incidents reported today.

Mar 31, 2020
Completed - The scheduled maintenance has been completed.
Mar 31, 02:36 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 01:19 UTC
Scheduled - Please be advised that VMware Tanzu engineers will be performing maintenance on the service as part of Platform upgrade.

Start Time: March 31, 2020 01:00 UTC
End Time: March 31, 2020 06:00 UTC
Duration: 300 minutes

Impact: During the upgrade window 10 minutes of downtime per org.
Mar 27, 22:34 UTC
Mar 29, 2020
Completed - The scheduled maintenance has been completed.
Mar 29, 16:35 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Mar 29, 15:12 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 15:10 UTC
Scheduled - Please be advised that VMware vRealize Automation Cloud engineers will be performing maintenance on the service as part of Platform upgrade.

Start Time: March 29, 2020 15:00 UTC
End Time: March 29, 2020 18:10 UTC
Duration: 30 minutes

Impact: Services will be intermittently unavailable, ETA 30 min
Mar 27, 21:08 UTC
Mar 28, 2020
Completed - The scheduled maintenance has been completed.
Mar 28, 05:32 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 05:03 UTC
Scheduled - Please be advised that VMware Cloud Services engineers will be performing maintenance on the service.

Start Time: March 28, 2020 05:00 UTC
End Time: March 28, 2020 06:00 UTC
Duration: 60 minutes

Impact: No impact to VMware Cloud Services login flow, however during the activity below functionality will not available for 5 to 10 mins,
Billing
Support Services
Subscription
Adding Payment Method
User Creation and Update
No Impact to the Existing Workloads.
Mar 27, 16:06 UTC
Mar 27, 2020
Postmortem - Read details
Mar 28, 17:36 UTC
Resolved - VMware Cloud on AWS Service functionality issues on Network and Security tab is fixed. This is the final notification for this incident.

Start Time: March 27, 2020 12:40 UTC
End Time: March 27, 2020 13:20 UTC

Impact: None
Mar 27, 13:39 UTC
Update - VMware Cloud on AWS is experiencing Functionality issues. We are currently investigating the issue with the “Network & Security Tab” and will provide an additional update as soon as possible.

Start Time: March 27, 2020 12:40 UTC
End Time: N/A

Impact: Users may not be able to access the “Network & Security Tab”. We do not expect any impact to the existing workloads.
Mar 27, 13:24 UTC
Investigating - VMware Cloud on AWS is experiencing Functionality issues. We are currently investigating the issue with the service disruption and will provide an additional update as soon as possible.

Start Time: March 27, 2020 12:40 UTC
End Time: N/A

Impact: User may not be able to access the service or may experience trouble while accessing the service. We do not expect an impact to existing workloads.
Mar 27, 13:00 UTC
Completed - The scheduled maintenance has been completed.
Mar 27, 12:20 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 11:06 UTC
Scheduled - Please be advised that VMware Cloud Provider Hub engineers will be performing maintenance on the service as part of Platform upgrade.

Start Time: March 27, 2020 11:00 UTC
End Time: March 27, 2020 12:15 UTC
Duration: 60 minutes

Impact: VMware Cloud Provider Hub service will not be accessible
Mar 27, 10:34 UTC
Mar 25, 2020
Resolved - The VMware Cloud on AWS engineering teams identified the issue causing provisioning failure. The underlying issue has been resolved and validated. VMware Cloud on AWS is working as expected. This issue is resolved and there will be no further updates.

Start Time: March 25, 2020 16:41 UTC
End Time: March 25,2020 19:01 UTC


Impact: No impact
Mar 25, 19:49 UTC
Investigating - VMware Cloud on AWS is experiencing Performance Degradation issues. We are currently investigating the issue with the service disruption and will provide an additional update as soon as possible. Provisioning failures for VMC on AWS

Start Time: March 25, 2020 16:41 UTC
End Time: N/A

Impact: User may not be able to access the service or may experience trouble while accessing the service. We do not expect an impact to existing workloads.
Mar 25, 19:08 UTC
Resolved - VMware Skyline services are now restored and operational. This incident stands resolved.

Impact: None

Start Time: March 25, 2020 05:38 UTC
End Time: March 25, 2020 06:44 UTC
Mar 25, 07:12 UTC
Update - VMware Engineering team actively continue to work towards mitigating the issue. More updates shall be provided within the next hour.

Start Time: March 25, 2020 05:38 UTC
End Time: N/A

Impact: User may not be able to access the service or may experience trouble while accessing the service. We do not expect an impact to existing workloads.
Mar 25, 06:40 UTC
Update - Skyline Advisor and Collector Service are facing availability issue. VMWare Engineering team has been engaged in service restoration. Further updates will be provided within the next hour.

Start Time: March 25, 2020 05:38 UTC
End Time: N/A

Impact: User may not be able to access the service or may experience trouble while accessing the service. We do not expect an impact to existing workloads.
Mar 25, 06:20 UTC
Investigating - VMware Skyline is experiencing Availability issues. We are currently investigating the issue with the service disruption and will provide an additional update as soon as possible.

Start Time: March 25, 2020 05:38 UTC
End Time: N/A

Impact: User may not be able to access the service or may experience trouble while accessing the service. We do not expect an impact to existing workloads.
Mar 25, 06:05 UTC
Resolved - VMware Engineering team have mitigated the issue. All VMware Cloud Services are completely operational. This incident stands resolved.

Impact: None

Start Time: March 25, 2020 05:38 UTC
End Time: March 25, 2020 06:44 UTC
Mar 25, 07:12 UTC
Update - VMware Engineering team actively continue to work towards mitigating the issue. More updates shall be provided within the next hour.

Impact: Below functionalities are impacted:
- List Service Requests
- Create Service Requests
- Service Request Details

Start Time: March 25, 2020 05:38 UTC
End Time: N/A
Mar 25, 06:27 UTC
Update - VMware Cloud Services is experiencing functionality issues. VMWare Engineering team has been engaged in service restoration. Further updates will be provided within the next hour.

Impact: Below functionalities are impacted:
- List Service Requests
- Create Service Requests
- Service Request Details

Start Time: March 25, 2020 05:38 UTC
End Time: N/A
Mar 25, 06:07 UTC
Investigating - VMware Cloud Services is experiencing functionality issues. VMWare Engineering team has been engaged in service restoration. Further updates will be provided within the next hour.

Start Time: March 25, 2020 05:38 UTC
End Time: N/A

Impact: Intermittent issues with the functionality of VMware Cloud Services. We do not expect an impact on existing workloads.
Mar 25, 05:57 UTC
Mar 24, 2020

No incidents reported.

Mar 23, 2020
Resolved - The VMware Engineering team has mitigated the issue. VMware Cloud on AWS Production is working as expected and there will be no further updates on this issue.

Start Time: March 23, 2020 20:27 UTC
End Time: March 23, 2020 23:32 UTC

Impact: No impact
Mar 23, 23:50 UTC
Identified - The VMware Engineering team has identified an issue with the internal infrastructure and is working to mitigate the issue. More updates will be provided as available.

Start Time: March 23, 2020 20:27 UTC
End Time: N/A

Impact: Users may experience slow UI performance. Users may not be able to access the networking and security tab. Existing workloads are not impacted.
Mar 23, 22:41 UTC
Investigating - The VMware Engineering team updated the SSL certificate. VMware Engineering teams are still investigating degraded performance. More updates will be provided as available.

Start Time: March 23, 2020 20:27 UTC
End Time: N/A

Impact: Users may experience slow UI performance. Users may not be able to access the networking and security tab. Existing workloads are not impacted.
Mar 23, 22:16 UTC
Identified - The VMware Engineering team has identified an issue with an SSL expired certificate. We are currently working to resolve this issue and will provide more updates as available

Start Time: March 23, 2020 20:27 UTC
End Time: N/A

Impact: User may not be able to access the UI. Existing workloads are not impacted.
Mar 23, 21:31 UTC
Investigating - VMware Cloud on AWS is experiencing Availability issues. We are currently investigating the issue with the service disruption and will provide an additional update as soon as possible.

Start Time: March 23, 2020 20:27 UTC
End Time: N/A

Impact: User may not be able to access the service or may experience trouble while accessing the service. We do not expect an impact to existing workloads.
Mar 23, 20:49 UTC
Resolved - VMware Engineering have deployed the change and verified that services has been restored. This incident stands resolved.

Start Time: March 23, 2020 13:32 UTC
End Time: March 23, 2020 15:23 UTC

Impact : None
Mar 23, 15:37 UTC
Update - VMware Engineering have verified the fix and are rolling it out to all supported regions. More updates to be provided as available.

Start Time: March 23, 2020 13:32 UTC
End Time: N/A

Impact: Impact: Users may experience issues when performing cluster or Namespace create operations.
Mar 23, 15:21 UTC
Identified - VMware Engineering have identified the issue and are working on deploying a fix. Further updates will be provided in the next hour.

Start Time: March 23, 2020 13:32 UTC
End Time: N/A

Impact: Users may experience issues when performing cluster or Namespace create operations.
Mar 23, 14:08 UTC
Investigating - VMware Tanzu Mission Control is experiencing Performance Degradation issues. We are currently investigating the issue with the service disruption and will provide an additional update as soon as possible.

Start Time: March 23, 2020 13:32 UTC
End Time: N/A

Impact: User may not be able to access the service or may experience trouble while accessing the service. We do not expect an impact to existing workloads.
Mar 23, 13:43 UTC
Resolved - VMware Engineering team have mitigated the issue. All VMware Cloud Services are completely operational. This incident stands resolved.

Impact: None

Start Time: March 23, 2020 07:21 UTC
End Time: March 23, 2020 09:52 UTC
Mar 23, 10:11 UTC
Update - VMware Engineering team actively continue to work towards mitigating the issue. More updates shall be provided within the next hour.

Impact: Below functionalities are impacted:
- List Service Requests
- Create Service Requests
- Service Request Details

Start Time: March 23, 2020 07:21 UTC
End Time: N/A
Mar 23, 09:54 UTC
Update - VMware Engineering team continues to work towards mitigating the issue. More updates shall be provided within the next hour.

Impact: Below functionalities are impacted:
- List Service Requests
- Create Service Requests
- Service Request Details

Start Time: March 23, 2020 07:21 UTC
End Time: N/A
Mar 23, 09:13 UTC
Update - VMware Engineering are investigating the issue and we will provide additional updates within the next hour.

The below functionalities are affected:
- List Service Requests
- Create Service Requests
- Service Request Details

Start Time: March 23, 2020 07:21 UTC
End Time: N/A

Impact: Intermittent issues with the functionality of VMware Cloud Services. We do not expect an impact on existing workloads.
Mar 23, 08:06 UTC
Investigating - VMware Cloud Services is experiencing functionality issues. VMWare Engineering team has been engaged in service restoration. Further updates will be provided within the next hour.

Start Time: March 23, 2020 07:21 UTC
End Time: N/A

Impact: Intermittent issues with the functionality of VMware Cloud Services. We do not expect an impact on existing workloads.
Mar 23, 07:36 UTC
Mar 22, 2020
Resolved - VMware Engineering team identified the root cause and applied the fix to restore the service. VMware Cloud Services are fully functional and working as expected

Start Time: March 22, 2020 01:56 UTC
End Time: March 22, 2020 02:35 UTC

Impact: None.
Mar 22, 02:57 UTC
Investigating - VMware Cloud Services is experiencing Availability issues. We are currently investigating the issue with the service disruption and will provide an additional update as soon as possible.

Start Time: March 22, 2020 01:56 UTC
End Time: N/A

Impact: Users may not be able to access the service or may experience trouble while accessing the service. We do not expect an impact to existing workloads.
Mar 22, 02:19 UTC
Mar 21, 2020
Resolved - VMware Cloud Services is fully operational. We have applied the required fix to recover the service. This is the final notification for this incident.

Start Time: March 21, 2020 04:00 UTC
End Time: March 21, 2020 04:40 UTC

Impact: None
Mar 21, 04:52 UTC
Identified - We are observing degraded functionality issues with Billing statement for VMware Cloud services. VMware engineering team is working to resolve this problem. More updates will be provided as available.

Start Time: March 21, 2020 04:00 UTC
End Time: N/A

Impact: User might face degraded functionality issues for retrieving pdf statements. We do not expect an impact on existing workloads.
Mar 21, 04:43 UTC
Investigating - VMware Cloud Services is experiencing functionality issues. VMWare Engineering team has been engaged in service restoration. Further updates will be provided within the next hour.

Start Time: March 21, 2020 04:00 UTC
End Time: N/A

Impact: Intermittent issues with the functionality of VMware Cloud Services. We do not expect an impact on existing workloads.
Mar 21, 04:32 UTC
Mar 20, 2020

No incidents reported.

Mar 19, 2020
Completed - The scheduled maintenance has been completed.
Mar 19, 17:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 16:31 UTC
Scheduled - Please be advised that VMware Cloud on Dell EMC engineers will be performing maintenance on the production service as part of Platform upgrade.

Start Time: March 19, 2020 16:30 UTC
End Time: March 19, 2020 17:00 UTC
Duration: 30 minutes

Impact: Creating new SDDCs and updating existing SDDCs will be unavailable. The cloud portal may become intermittently unavailable. Existing workloads will not be affected.
Mar 17, 16:27 UTC
Completed - The scheduled maintenance has been completed.
Mar 19, 10:22 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 09:33 UTC
Scheduled - Please be advised that VMware Cloud Services support engineers will be performing scheduled maintenance on the Production Environment.

Start Time: March 19, 2020 09:30 UTC
End Time: March 19, 2020 11:00 UTC
Duration: 90 minutes

Impact: No impact to VMware Cloud Services login flow, however intermittent failures on cloud services functionality are expected and no impact on existing workloads.
Mar 19, 09:15 UTC