All Systems Operational
VMware Cloud Services Console Operational
VMware Cloud on AWS Operational
VMware Cloud on AWS ? Operational
DRaaS Operational
HCX Operational
VMware Cloud on AWS SDDC Operational
Asia Pacific (Singapore) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Mumbai) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
Canada (Central) Operational
Europe (Ireland) Operational
Europe (London) Operational
Europe (Paris) Operational
Europe (Frankfurt) Operational
South America (São Paulo) Operational
Stockholm Operational
US East (N. Virginia) Operational
US East (Ohio) Operational
US West (N. California) Operational
US West (Oregon) Operational
VMware Learning Platform Operational
VMware Learning Platform Operational
US West (N.California) - us-west-1 Operational
US West (Washington) - us-west-2 Operational
Europe (Amsterdam) - eu-central-1 Operational
Asia Pacific (Bangalore) - ap-south-1 Operational
VMware AppDefense ? Operational
VMware Cloud Director service Operational
VMware Cloud on Dell EMC Operational
VMware Cloud Partner Navigator Operational
VMware Hybrid Cloud Extension (HCX) ? Operational
VMware SD-WAN Operational
VMware SD-WAN Orchestrators Operational
VMware SD-WAN Gateways Operational
CloudHealth Secure State Operational
VMware Marketplace Operational
VMware Technology Partner Hub Operational
VMware vRealize AI Cloud Operational
VMware vRealize Automation Cloud Operational
VMware Cloud Assembly ? Operational
VMware Code Stream ? Operational
VMware Service Broker ? Operational
Asia Pacific (Singapore) Operational
Asia Pacific (Sydney) Operational
Canada (Central) Operational
Europe (Frankfurt) Operational
US West (Oregon) Operational
VMware vRealize Log Insight Cloud Operational
VMware vRealize Log Insight Cloud ? Operational
Asia Pacific (Singapore) Operational
Asia Pacific (Sydney) Operational
Canada (Central) Operational
Europe (Frankfurt) Operational
Europe (London) Operational
South America (São Paulo) Operational
US West (Oregon) Operational
VMware vRealize Network Insight Cloud Operational
VMware vRealize Network Insight Cloud ? Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Tokyo) Operational
Europe (London) Operational
US West (Oregon) Operational
VMware vRealize Operations Cloud Operational
VMware vRealize Operations Cloud Operational
Asia Pacific (Singapore) Operational
Asia Pacific (Sydney) Operational
Canada (Central) Operational
Europe (Frankfurt) Operational
Europe (London) Operational
South America (São Paulo) Operational
US West (Oregon) Operational
VMware Tanzu Operational
VMware Tanzu Application Catalog Operational
VMware Tanzu Mission Control Operational
VMware Tanzu Service Mesh Operational
VMware Skyline Operational
VMware Skyline Operational
Skyline Advisor Operational
Skyline Log Assist Operational
Skyline OSR Operational
Skyline Registration Operational
VMware vCloud Usage Insight Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Update - We will be undergoing scheduled maintenance during this time.
Oct 18, 17:24 UTC
Scheduled - Please be advised that VMware vRealize Log Insight Cloud engineers will be performing maintenance on the service as part of Platform upgrade.

Start Time: October 21, 2021 17:00 UTC
End Time: October 21, 2021 17:30 UTC
Duration: 30 minutes

Impact: VMware vRealize Log Insight cloud, UI , Ingestion, Data Plane and Query components will be impacted.
Oct 18, 17:20 UTC
Please be advised that VMware vRealize Log Insight Cloud engineers will be performing maintenance on the service as part of Platform upgrade.

Start Time: October 21, 2021 19:00 UTC
End Time: October 21, 2021 20:00 UTC
Duration: 60 minutes

Impact: VMware vRealize Log Insight cloud, UI , Ingestion, Data Plane and Query components will be impacted.
Posted on Oct 18, 17:25 UTC
Please be advised that VMware vRealize Log Insight Cloud engineers will be performing maintenance on the service as part of Platform upgrade.

Start Time: October 21, 2021 21:00 UTC
End Time: October 21, 2021 21:30 UTC
Duration: 30 minutes

Impact: VMware vRealize Log Insight cloud, UI , Ingestion, Data Plane and Query components will be impacted.
Posted on Oct 18, 17:29 UTC
Past Incidents
Oct 20, 2021
Resolved - VMware Engineering team has validated the services and confirmed that there is no impact to the customer. This is the final notification for this incident.

Start Time: October 20, 2021, 04:37 UTC
End Time: October 20, 2021, 05:24 UTC
Impact: None
Oct 20, 06:45 UTC
Monitoring - VMware Engineering has isolated and mitigated the issue. During the outage window, Credit card Registrations and Onboarding with Credit card may have experienced failures. We will continue to monitor the services for stability for the next 1 hour.

Start Time: October 20, 2021, 04:37 UTC
End Time: October 20, 2021, 05:24 UTC
Impact: None
Oct 20, 05:31 UTC
Update - VMware engineering team has identified an issue with VMware Cloud services, and are in the process of fixing the issue at the earliest. More updates shall be provided within 1 hour.

Start Time: October 20, 2021, 04:37 UTC
End Time: N/A

Impact: Credit Card registration and onboarding with credit card will fail.
Oct 20, 05:09 UTC
Investigating - VMware Cloud Services is investigating a potential service event. Our engineering teams are engaged, and we will provide a progress update in the next 30 minutes.

Start Time: October 20, 2021 04:37 UTC
End Time: N/A

Impact: Under assessment.
Oct 20, 04:41 UTC
Oct 19, 2021
Resolved - VMware Engineers have mitigated the issue and validated that the service is running as expected. This is the final notification for this issue.

Start Time: October 18, 2021 19:43 UTC
End Time: October 19, 2021 20:54 UTC

Impact: None
Oct 19, 21:02 UTC
Investigating - VMware Engineering teams working towards resolving the issue where some customers may not be able to manage their Cloud Director Instances in the Tokyo region. More updates will be provided in the next 2 hours.

Start Time: October 18, 2021 19:43 UTC
End Time: N/A

Impact: Customers with Cloud Director Instances in the Tokyo region will be unable to manage their instances through the CDs portal. Access and to Cloud Director Instances in Tokyo is not affected.
Oct 19, 18:28 UTC
Resolved - VMware Engineering teams have resolved this issue. Accessing vCenter is now working as intended. This is the final notification for this issue.

Start Time: October 19, 2021 10:15 UTC
End Time: October 19, 2021 18:40 UTC

Impact: None.
Oct 19, 18:49 UTC
Update - VMware Engineering teams continue working towards resolving the issue where some customers may not be able to manage vCenter. More updates will be provided in the next 1 hour.

Current workaround: If you are having trouble accessing your vCenter, please adjust your DNS resolution settings found under VMC Console > Settings. If your resolution is normally set to Private, change it to Public temporarily, and then back to Private.

Start Time: October 19, 2021 10:15 UTC
End Time: N/A

Impact: Customers who are trying to access VC over private IP will be unable to manage vCenter.
Oct 19, 18:05 UTC
Identified - VMware Engineering teams continue working towards resolving the issue where some customers may not be able to manage vCenter.

If you are having trouble accessing your vCenter, please adjust your DNS resolution settings found under VMC Console > Settings. If your resolution is normally set to Private, change it to Public temporarily, and then back to Private.

Start Time: October 19, 2021 10:15 UTC
End Time: N/A

Impact: Customers who are trying to access VC over private IP will be unable to manage vCenter.
Oct 19, 17:28 UTC
Update - VMWare engineering teams are working towards resolving the issue where some customers may not be able to manage vCenter.

Current workaround: If you are having trouble accessing your vCenter, please adjust your DNS resolution settings found under VMC Console > Settings. If your resolution is normally set to Private, change it to Public temporarily and then back to Private.

Start Time: October 19, 2021 10:15 UTC
End Time: N/A

Impact: Customer’s who are trying to access VC over private IP will be unable to manage vCenter.
Oct 19, 16:43 UTC
Investigating - VMware Cloud on AWS is investigating a potential service event. Our engineering teams are engaged and we will provide a progress update in the next 30 minutes.

Start Time: October 19, 2021 10:15 UTC
End Time: N/A

Impact: Under assessment.
Oct 19, 16:08 UTC
Oct 18, 2021

No incidents reported.

Oct 17, 2021

No incidents reported.

Oct 16, 2021

No incidents reported.

Oct 15, 2021
Completed - The scheduled maintenance has been completed.
Oct 15, 00:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 23:04 UTC
Scheduled - Please be advised that VMware Tanzu Service Mesh engineers will be performing maintenance on the service as part of Platform upgrade.

Start Time: October 14, 2021 23:00 UTC
End Time: October 15, 2021 01:00 UTC
Duration: 120 minutes

Impact: Service upgrade - Minor service event expected.
Oct 14, 21:06 UTC
Oct 14, 2021
Completed - The scheduled maintenance has been completed.
Oct 14, 14:51 UTC
Update - The maintenance has been extended by one and half hours.

Start Time: October 14, 2021 11:00 UTC
End Time: October 14, 2021 14:30 UTC
Duration: 210 minutes
Oct 14, 13:24 UTC
In progress - Scheduled maintenance is currently in progress. we will provide updates as necessary.
Oct 14, 11:02 UTC
Scheduled - Please be advised that VMware Cloud Director engineers will be performing maintenance on the service as part of Platform upgrade.

Start Time: October 14, 2021 11:00 UTC
End Time: October 14, 2021 13:00 UTC
Duration: 120 minutes

Impact: Services may be briefly unavailable during upgrade. VCD Instances will not be affected by this upgrade, but creation of new VCD instance could be affected.
Oct 13, 17:54 UTC
Completed - Maintenance Activity will be re-scheduled at a later date.
Oct 14, 02:51 UTC
Scheduled - Please be advised that VMware Cloud Director engineers will be performing maintenance on the service as part of Platform upgrade.

Start Time: October 14, 2021 02:00 UTC
End Time: October 14, 2021 04:00 UTC
Duration: 120 minutes

Impact: Services may be briefly unavailable during upgrade. VCD Instances will not be affected by this upgrade, but creation of new VCD instance could be affected.
Oct 13, 17:52 UTC
Oct 13, 2021
Completed - The scheduled maintenance has been completed.
Oct 13, 23:28 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 23:02 UTC
Scheduled - Please be advised that VMware Tanzu Service Mesh engineers will be performing maintenance on the service as part of the Platform upgrade.

Start Time: October 13, 2021 23:00 UTC
End Time: October 14, 2021 00:00 UTC
Duration: 60 minutes

Impact: Service upgrade - Minor interruption of service is expected.
Oct 13, 21:34 UTC
Completed - The scheduled maintenance has been completed.
Oct 13, 20:37 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 19:14 UTC
Scheduled - Please be advised that VMware Cloud Director engineers will be performing maintenance on the service as part of Platform upgrade.

Start Time: October 13, 2021 19:00 UTC
End Time: October 13, 2021 21:00 UTC
Duration: 120 minutes

Impact: Services may be briefly unavailable during upgrade. VCD Instances will not be affected by this upgrade, but creation of new VCD instance could be affected.
Oct 13, 17:50 UTC
Completed - The scheduled maintenance has been completed.
Oct 13, 06:04 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 05:49 UTC
Scheduled - Please be advised that VMware Cloud Partner Navigator engineers will be performing maintenance on the service as part of Platform upgrade.

Start Time: October 13, 2021 05:30 UTC
End Time: October 13, 2021 06:30 UTC
Duration: 60 minutes

Impact: During this maintenance, CPHub will be intermittently unavailable.
Oct 12, 12:36 UTC
Oct 12, 2021
Completed - Scheduled maintenance has been cancelled.
Oct 12, 09:34 UTC
Scheduled - Please be advised that VMware Cloud Partner Navigator engineers will be performing maintenance on the service as part of Platform upgrade.

Start Time: October 12, 2021 09:30 UTC
End Time: October 12, 2021 11:30 UTC
Duration: 120 minutes

Impact: CPHub will be intermittently unavailable.
Oct 11, 08:53 UTC
Oct 11, 2021
Completed - The scheduled maintenance has been completed.
Oct 11, 23:48 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 23:01 UTC
Scheduled - Please be advised that VMware Tanzu Service Mesh engineers will be performing maintenance on the service as part of Platform upgrade.

Start Time: October 11, 2021 23:00 UTC
End Time: October 12, 2021 00:00 UTC
Duration: 60 minutes

Impact: Service upgrade - Minor outage expected.
Oct 11, 18:45 UTC
Oct 10, 2021

No incidents reported.

Oct 9, 2021
Completed - The scheduled maintenance has been completed.
Oct 9, 07:17 UTC
Update - The scheduled maintenance is extended by 2 hours due to unforeseen issues during the deployments. We will provide updates as necessary.

New End Time: October 9, 2021 07:30 UTC
Oct 9, 05:26 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Oct 9, 04:55 UTC
Update - The scheduled maintenance is extended by an hour. We will provide updates as necessary.

New End Time: October 9, 2021 05:30 UTC
Oct 9, 04:25 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 02:30 UTC
Scheduled - Please be advised that VMware Cloud Services engineers will be performing maintenance on the service.

Start Time: October 9, 2021 02:30 UTC
End Time: October 9, 2021 04:30 UTC
Duration: 120 minutes

Impact: There shall be no impact to the logins and existing workloads. The following functionalities will be having an impact during maintenance window.

1) Intermittent issues with View Subscriptions for about 1 minute during the maintenance window.
2) Estimated cost details will not be available.
3) Create subscription, subscription activation, usages, and billing document generation will be delayed.
Oct 6, 10:44 UTC
Oct 8, 2021

No incidents reported.

Oct 7, 2021
Completed - The scheduled maintenance has been completed.
Oct 7, 11:20 UTC
In progress - Scheduled maintenance is currently in progress. we will provide updates as necessary.
Oct 7, 09:35 UTC
Scheduled - Please be advised that VMware Cloud Partner Navigator engineers will be performing maintenance on the service as part of Platform upgrade.

Start Time: October 07, 2021 09:30 UTC
End Time: October 07, 2021 11:30 UTC
Duration: 120 minutes

Impact: Customers might face low performance for few minutes but service will be available.
Oct 6, 07:56 UTC
Oct 6, 2021
Completed - The scheduled Maintenance has completed.
Oct 6, 12:23 UTC
In progress - Scheduled maintenance is currently in progress. we will provide updates as necessary.
Oct 6, 12:09 UTC
Scheduled - Please be advised that VMware Cloud Director engineers will be performing maintenance on the service as part of the Platform upgrade for region Americas.

Start Time: October 06, 2021 11:00 UTC
End Time: October 06, 2021 13:00 UTC
Duration: 120 minutes

Impact: Services may be briefly unavailable during the upgrade.
Oct 5, 20:12 UTC
Completed - The scheduled maintenance has been completed.
Oct 6, 03:22 UTC
Scheduled - Please be advised that VMware Cloud Director engineers will be performing maintenance on the service as part of the Platform upgrade for region Europe.

Start Time: October 06, 2021 02:00 UTC
End Time: October 06, 2021 04:00 UTC
Duration: 120 minutes

Impact: Services may be briefly unavailable during the upgrade.
Oct 5, 19:30 UTC
Resolved - VMware Engineering team have validated the service and confirmed that there is no impact to the customer. This is the final notification for this incident.

Start Time: October 06, 2021 01:10 UTC
End Time: October 06, 2021 01:12 UTC

Impact: None
Oct 6, 01:40 UTC
Investigating - VMware Cloud Services is investigating a potential service event. Our engineering teams are engaged, and we will provide a progress update in the next 30 minutes.

Start Time: October 06, 2021 01:10 UTC
End Time: N/A

Impact: Under assessment.
Oct 6, 01:13 UTC