Intermittent Console Login issues for our VMware Cloud Services
Monitoring - VMware engineers have implemented a fix and confirmed console login functionality. Users should no longer experience intermittent issues when attempting to login to the consoles of our VMware Cloud Services. We will continue to monitor to ensure the issue does not resurface.

Impact: None

Start Time: June 18, 2019, 5:55 PM UTC
End Time: June 19, 2019, 12:43 AM UTC
Jun 18, 19:16 UTC
Identified - VMware engineers have implemented a fix and are verifying console login functionality. Users may experience intermittent issues when attempting to login to the consoles of our VMware Cloud Services. We will provide additional updates as soon as possible.

Impact: Intermittent issues when attempting to login to the consoles or our VMware Cloud Services. We do not expect an impact to existing workloads.

Start Time: June 18, 2019, 5:55 PM UTC
End Time: N/A
Jun 18, 18:57 UTC
Update - Users may experience intermittent issues when attempting to login to the consoles of our VMware Cloud Services. VMware engineers are investigating the issue and we will provide additional updates as soon as possible.

Impact: Intermittent issues when attempting to login to the consoles or our VMware Cloud Services. We do not expect an impact to existing workloads

Start Time: June 18, 2019, 5:55 PM UTC
End Time: N/A
Jun 18, 18:39 UTC
Investigating - Users may experience intermittent issues when attempting to login to the consoles of our VMware Cloud Services. VMware engineers are investigating the issue and we will provide additional updates as soon as possible.

Impact: Intermittent issues when attempting to login to the consoles or our VMware Cloud Services. We do not expect an impact to existing workloads

Start Time: June 18, 2019, 5:55 PM UTC 
End Time: N/A
Jun 18, 18:35 UTC
VMware Cloud on AWS Operational
VMware Cloud on AWS ? Operational
DRaaS Operational
HCX Operational
VMware Cloud on AWS SDDC Operational
US East (N. Virginia) Operational
US West (N. California) Operational
US West (Oregon) Operational
Europe (Ireland) Operational
Europe (London) Operational
Europe (Paris) Operational
Europe (Frankfurt) Operational
Asia Pacific (Singapore) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Tokyo) Operational
Canada (Central) Operational
VMware Network Insight ? Operational
VMware AppDefense ? Operational
VMware Log Intelligence ? Operational
VMware Cloud PKS ? Operational
VMware Hybrid Cloud Extension (HCX) ? Operational
VMware Cloud Assembly ? Operational
VMware Code Stream ? Operational
VMware Service Broker ? Operational
VMware Skyline Operational
VMware Learning Platform Operational
VMware Pulse IoT Center Operational
VMware Secure State Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 17, 2019

No incidents reported.

Jun 16, 2019

No incidents reported.

Jun 15, 2019
Vmware Cloud PKS UI Slowness Issue
Resolved - VMware Cloud PKS is fully operational. This incident has been resolved. This is the final update.

Start Time: June 15, 2019, 2:27 AM UTC
End Time: June 15, 2019, 3:20 AM UTC

Impact: None
Jun 15, 04:50 UTC
Identified - Our engineers are still validating the issue related to VMware Cloud PKS UI slowness issue limited to EU region. We will keep you posted with further updates. Next update in 4 hours.

Start Time: June 15, 2019, 2:27 AM UTC
End Time: N/A

Impact: User may experience slow on the UI side. Existing workloads are not expected to be impacted.
Jun 15, 03:46 UTC
Investigating - VMware Cloud PKS is experiencing degraded performance. EMEA Customers may experience issues with provisioning of new cluster. Our engineers are currently investigating the issue and will keep you posted with further updates. Next update in 30 mins.

Start Time: June 15, 2019, 2:27 AM UTC
End Time: N/A

Impact: User may experience slow or unresponsive service. Existing workloads are not expected to be impacted.
Jun 15, 03:06 UTC
VMware Skyline Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jun 15, 04:32 UTC
Update - Schedule maintenance is still in progress and has been extended by the next 30 minutes.
Jun 15, 04:06 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 03:27 UTC
Scheduled - Skyline engineers will be performing scheduled maintenance. During this maintenance, Skyline will be unavailable.

Start: June 15, 2019 2:25 AM UTC
End : June 15, 2019 2:55 AM UTC
Duration : 30 minutes

Impact: Users will not be able to access Skyline
Jun 15, 03:27 UTC
Jun 14, 2019
VMware Log Intelligence Production - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jun 14, 19:41 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 19:00 UTC
Scheduled - Please be advised that Log Intelligence engineers will be performing maintenance on the Service as part of platform upgrade. During this maintenance, users may not be able to access the service.

Start : June 14, 2019 07:00 PM UTC
End : June 14, 2019 08:00 PM UTC
Duration: 60 minutes

Impact: During this maintenance, Users may experience availability issue with the service or related functionally.
Jun 13, 18:35 UTC
Vmware Cloud PKS Availability Issue
Resolved - VMware Cloud PKS is fully operational. This incident has been resolved. This is the final update.

Start Time: June 14, 2019, 7:00 AM UTC
End Time: June 14, 2019, 3:05 PM UTC

Impact: None
Jun 14, 16:20 UTC
Monitoring - VMware Cloud PKS is fully operational. We applied necessary changes to get the service restored. Our engineers will closely monitor the services for stability. Next update in 1 hour.

Start Time: June 14, 2019, 7:00 AM UTC
End Time: June 14, 2019, 3:05 PM UTC

Impact: None
Jun 14, 15:23 UTC
Identified - Our engineers isolated the problem related to VMware Cloud PKS with degraded performance. We applied necessary changes to get the service restored. We will keep you posted with further updates. Next update in 15 mins

Start Time: June 14, 2019, 7:00 AM UTC
End Time: N/A

Impact: None
Jun 14, 15:11 UTC
Update - Our engineers are still checking the issue related to VMware Cloud PKS with degraded performance. We will keep you posted with further updates. Next update in 4 hours.

Start Time: June 14, 2019, 7:00 AM UTC
End Time: N/A

Impact: User may experience slow or unresponsive service. Existing workloads are not expected to be impacted.
Jun 14, 12:49 UTC
Update - Our engineers continue to check the issue related to VMware Cloud PKS with degraded performance. We will keep you posted with further updates. Next update in 2 hours.

Start Time: June 14, 2019, 7:00 AM UTC
End Time: N/A

Impact: User may experience slow or unresponsive service. Existing workloads are not expected to be impacted.
Jun 14, 10:48 UTC
Update - Our engineers continue to investigate the issue related to VMware Cloud PKS with degraded performance. We will keep you posted with further updates. Next update in 1 hour.

Start Time: June 14, 2019 7:00 AM UTC
End Time: N/A

Impact: User may experience slow or unresponsive service. Existing workloads are not expected to be impacted
Jun 14, 09:45 UTC
Investigating - VMware Cloud PKS is experiencing degraded performance. Customers may experience issues with provisioning of new cluster. Our engineers are currently investigating the issue and will keep you posted with further updates. Next update in 30 mins

Start Time: June 14, 2019 7:00 AM UTC
End Time: N/A

Impact: User may experience slow or unresponsive service. Existing workloads are not expected to be impacted.
Jun 14, 08:55 UTC
Jun 13, 2019
VMC is experiencing issues connecting with the metadata service in region us-west-2, ap-southeast-2 and eu-west-1
Resolved - The rollback is complete. This incident has been resolved. This is the final update.

Start Time: June 12, 2019 05:25 PM UTC
End Time:June 13, 2019 08:20 PM UTC

Impact: None
Jun 13, 21:07 UTC
Update - Engineering teams continue to make progress with the roll back across all regions. Next update in 4 hours.

Start Time: June 12, 2019 05:25 PM UTC
End Time: N/A

Impact: Existing workloads are not impacted however,
We advise customer not to make the following changes:
New Public IP Request
Changes to connect to VPC
Direct connect route advertisement
Jun 13, 19:41 UTC
Update - Engineering team continues to make progress, remediating the issue and we will post the next update in 4 Hours.

Start Time: June 12, 2019 05:25 PM UTC
End Time: N/A

Impact: Existing workloads are not impacted however,
We advise customer not to make the following changes:
New Public IP Request
Changes to connect to VPC
Direct connect route advertisement
Jun 13, 16:07 UTC
Update - Engineering team continues to progress with the roll back across all regions to remediate the issue. We will continue to post the next update in 4 hours.

Start Time: June 12, 2019 05:25 PM UTC
End Time: N/A

Impact: Existing workloads are not impacted however,
We advise customer not to make the following changes:
New Public IP Request
Changes to connect to VPC
Direct connect route advertisement
Jun 13, 12:32 UTC
Update - Engineering team continues to remediate the issue and we will continue to post the next update in 4 Hours.

Start Time: June 12, 2019 05:25 PM UTC
End Time: N/A

Impact: Existing workloads are not impacted however,
We advise customer not to make the following changes:
New Public IP Request
Changes to connect to VPC
Direct connect route advertisement
Jun 13, 08:48 UTC
Update - Engineering team continues to remediate the issue and we will continue to post the hourly update.

Start Time: June 12, 2019 05:25 PM UTC
End Time: N/A

Impact: Existing workloads are not impacted however,
We advise customer not to make the following changes:
New Public IP Request
Changes to connect to VPC
Direct connect route advertisement
Jun 13, 06:45 UTC
Identified - Engineering teams have identified the root cause and are working on remediation.
We shall be providing further update in next 1 hour.

Start Time: June 12, 2019 05:25 PM UTC
End Time: N/A

Impact: Existing workloads are not impacted, however, We advise customer not to make the following changes:
New Public IP Request
Changes to connect to VPC
Direct connect route advertisement
Jun 13, 05:19 UTC
Investigating - Some customers might face issues while loading Direct connect in Networking & Security Tab in VMC.

Start Time: June 12, 2019 05:25 PM UTC
End Time: N/A

Impact: Existing workloads are not impacted however,
We advise customer not to make the following changes:
New Public IP Request
Changes to connect to VPC
Direct connect route advertisement
Jun 13, 04:08 UTC
VMware Cloud on AWS Production Service Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jun 13, 10:49 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 10:37 UTC
Scheduled - Please be advised that VMware Cloud on AWS will be performing scheduled maintenance on the production environment.

Start : June 13, 2019 10:30 PM UTC
End : June 13, 2019 11:00 PM UTC
Duration: 30 minutes

Impact:
All tasks will be paused for 15 – 20 minutes. No consumer impact.
Remediation and planned maintenance requests made during the upgrade window may fail.
Jun 13, 10:00 UTC
Jun 12, 2019

No incidents reported.

Jun 11, 2019

No incidents reported.

Jun 10, 2019

No incidents reported.

Jun 9, 2019

No incidents reported.

Jun 8, 2019

No incidents reported.

Jun 7, 2019
Planned Network Insight service upgrade
Completed - The scheduled maintenance has been completed.
Jun 7, 14:40 UTC
Update - Scheduled maintenance is still in progress. We are extending the maintenance window by another 2 hours. We will provide further updates as necessary.

New End Time : June 7, 2019 3:30 PM UTC
Jun 7, 13:42 UTC
Update - Maintenance is still in progress and we are extending the window by one hour. We will provide update as necessary.
The new End Time : June 7, 2019, 01:00 PM UTC
Jun 7, 12:18 UTC
Update - Maintenance is still in progress and we are extending the window by one hour. We will provide update as necessary.
The new End Time : June 7, 2019 12:00 PM UTC
Jun 7, 11:12 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 7, 09:43 UTC
Scheduled - Team is upgrading Network Insight service for a better experience to users. As part of this activity, the service will not be available.

Start Time: Friday, 07 Jun 2019 9:30 AM UTC
End Time: Friday, 07 Jun 2019 11:00 AM UTC

Impact: During the maintenance window, Network Insight service will not be available. It is advised that you wait till the maintenance window is over. This is for your information only and NO action is required from the user.
Jun 7, 09:27 UTC
Jun 6, 2019

No incidents reported.

Jun 5, 2019
VMware Cloud on AWS - SDDC provisioning failures
Resolved - VMC service is fully functional. New ‘SDDC(Software Defined Data Center) deployments' and Create/Update/Delete operations are working work normally. This issue stands resolved.

Impact : None
Start Time : 05 June 2019 02:20 AM UTC
End time : 05 June 2019 04:40 AM UTC
Jun 5, 06:56 UTC
Monitoring - VMC service is fully functional. New ‘SDDC(Software Defined Data Center) deployments’ and ‘Add Host’ operations will work normally. We will continue to monitor the service.

Impact : None
Start Time : 05 June 2019 02:20 AM UTC
End time : 05 June 2019 04:40 AM UTC
Jun 5, 04:47 UTC
Investigating - VMC is experiencing issues with new SDDC deployments and Add Host operations for existing SDDCs.
Resolver teams have isolated the issue and working towards resolution.
Existing workloads are not impacted

Impact : Provisioning of New SDDC/deployment will not work. Existing workloads are not impacted.
Start Time : 05 June 2019 02:20 AM UTC
End time : N/A
Jun 5, 03:40 UTC
Jun 4, 2019
VMware Skyline Service Availability issue
Resolved - VMware Skyline Service is fully functional. This is the final update.

Start Time: June 04, 2019 08:30 AM UTC
End Time: June 04, 2019 11:34 AM UTC

Impact: None
Jun 4, 12:53 UTC
Monitoring - VMware Skyline Service is fully functional. Skyline users will now be able to login to Advisor - using both myvmware ID and VMware cloud service ID.
Resolver team applied the fix to restore the service. We will monitor the service for next 1 hour.

Start Time: June 04, 2019 08:30 AM UTC
End Time: June 04, 2019 11:34 AM UTC

Impact: None
Jun 4, 11:40 UTC
Update - We are currently experiencing an availability issue with VMware Skyline Service. Skyline users would not be able to login to Advisor - using both myvmware ID and VMware cloud service ID.
Our services team is still working to isolate the problem. We are working pro-actively towards the resolution. Next update in 30 min.

Start Time: June 04, 2019 08:30 AM UTC
End Time: N/A

Impact: User may not be able to access the service or may experience trouble while accessing the service.
Jun 4, 11:08 UTC
Update - We are currently experiencing an availability issue with VMware Skyline Service. Skyline users would not be able to login to Advisor - using both myvmware ID and VMware cloud service ID.
We have engaged the related services team to isolate the issue and fix the problem at the earliest. We are working pro-actively towards the resolution. Next update in 30 min.

Start Time: June 04, 2019 08:30 AM UTC
End Time: N/A

Impact: User may not be able to access the service or may experience trouble while accessing the service
Jun 4, 10:27 UTC
Update - We are currently experiencing an availability issue with VMware Skyline Service. Skyline users would not be able to login to Advisor - using both MyVMware ID and VMware cloud service ID.
The issue is being investigated by the services team. We are working to isolate the issue and fix the problem at the earliest. Next update in 30 min

Start Time: June 04, 2019 08:30 AM UTC
End Time: N/A

Impact: User may not be able to access the service or may experience trouble while accessing the service.
Jun 4, 09:55 UTC
Update - We are currently experiencing an availability issue with VMware Skyline Service. Skyline users would not be able to login to Advisor - both myvmware ID and VMware cloud service ID .
The issue is being investigated by the service team.Next update in 30 min

Start Time: June 04, 2019 08:30 AM UTC
End Time: N/A

Impact: User may not be able to access the service or may experience trouble while accessing the service.
Jun 4, 09:14 UTC
Investigating - VMware Skyline Service is experiencing Availability issue. Our engineers are currently investigating the issue with the service disruption and will continue to update as we have more information.

Start Time: June 04, 2019 08:30 AM UTC
End Time: N/A

Impact: User may not be able to access the service or may experience trouble while accessing the service.
Jun 4, 08:39 UTC
Skyline Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jun 4, 11:43 UTC
Update - Maintenance is still in progress and we are extending the window by two hour. We will provide update as necessary. The new End Time : June 4, 2019 12:30 PM UTC
Jun 4, 10:58 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 07:37 UTC
Scheduled - Please be advised that the VMware support engineers will be performing release deployment for Skyline Apps and services.

Start : June 4, 2019 7:30 AM UTC
End : June 4, 2019 10:30 AM UTC
Duration: 180 minutes

Impact : Intermittent downtime for apps and services lasting a few seconds to a few minutes.
Jun 4, 07:30 UTC
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