Get email notifications whenever VMware Cloud Services creates or updates an incident.
Get text message notifications whenever VMware Cloud Services creates or resolves an incident.
Get webhook notifications whenever VMware Cloud Services creates an incident, updates an incident, or changes a component status.
Visit our support site.
Notification : VMware Cloud on AWS Service Scheduled Maintenance - SDDC update to VMC Version 1.4 Patch 01
Subscribe
In progress - The Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 15:52 UTC
Jun 18, 15:52 UTC
Scheduled - Please be advised that VMC team will be performing maintenance on the service. The roll-out will happen in a phased manner starting 6/18/2018 and is expected to occur over a two week period.
Note: The exact date and time of a customer SDDC update will be notified to customers through automated email notices. All updates will be performed during off-business hours.
Additional Information and Support:
Release Notes are available at: https://docs.vmware.com/vmc/releasenote
For additional support, please utilize the chat function within the VMC Console, or by filing a request from MyVMware at http://my.vmware.com
Impact: All production SDDCs will be upgraded. Customer downtime will be about 4 hours. VC will not be accessible during control plane upgrade. Workloads will function as usual
Note: The exact date and time of a customer SDDC update will be notified to customers through automated email notices. All updates will be performed during off-business hours.
Additional Information and Support:
Release Notes are available at: https://docs.vmware.com/vmc/releasenote
For additional support, please utilize the chat function within the VMC Console, or by filing a request from MyVMware at http://my.vmware.com
Impact: All production SDDCs will be upgraded. Customer downtime will be about 4 hours. VC will not be accessible during control plane upgrade. Workloads will function as usual
×
Subscribe to Incident
VMware Cloud on AWS
?
Operational
VMware Discovery
?
Operational
VMware Cost Insight
?
Operational
VMware Network Insight
?
Operational
VMware AppDefense
?
Operational
VMware Log Intelligence
?
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 18, 2018
Resolved -
Our engineers have resolved the issue, service is now operational.
Start Time: June 18, 2018, 07:30 AM UTC
End Time: June 18, 2018, 11:12 AM UTC
Impact: None.
Note that we do not expect this issue to impact existing workloads.
Jun 18, 11:42 UTC
Start Time: June 18, 2018, 07:30 AM UTC
End Time: June 18, 2018, 11:12 AM UTC
Impact: None.
Note that we do not expect this issue to impact existing workloads.
Jun 18, 11:42 UTC
Monitoring -
Our engineering team has resolved the issue. We are continuing to monitor the service. We will keep you posted with further updates.
Start Time: June 18, 2018, 07:30 AM UTC
End Time: June 18, 2018, 11:12 AM UTC
Impact:None.
Note that we do not expect this issue to impact existing workloads.
Jun 18, 11:21 UTC
Start Time: June 18, 2018, 07:30 AM UTC
End Time: June 18, 2018, 11:12 AM UTC
Impact:None.
Note that we do not expect this issue to impact existing workloads.
Jun 18, 11:21 UTC
Identified -
Our engineering team has identified the root cause and in order to implement the solution, service team may required 20 minutes of service downtime. We will keep you posted with further updates.
Start Time: June 18, 2018, 07:30 AM UTC
End Time: N/A
Impact: User may experience intermittent login failures.
Note that we do not expect this issue to impact existing workloads.
Jun 18, 10:33 UTC
Start Time: June 18, 2018, 07:30 AM UTC
End Time: N/A
Impact: User may experience intermittent login failures.
Note that we do not expect this issue to impact existing workloads.
Jun 18, 10:33 UTC
Update -
Our engineering team is working to identify the root cause and implement a soultion. We will keep you posted with further updates.
Start Time: June 18, 2018, 07:30 AM UTC
End Time: N/A
Impact: User may experience intermittent login failures.
Note that we do not expect this issue to impact existing workloads.
Jun 18, 09:59 UTC
Start Time: June 18, 2018, 07:30 AM UTC
End Time: N/A
Impact: User may experience intermittent login failures.
Note that we do not expect this issue to impact existing workloads.
Jun 18, 09:59 UTC
Investigating -
VMware Cloud on AWS Service is experiencing intermittent availability issue. We are currently investigating the issue with the service disruption and will provide an additional update as soon as possible.
Start Time: June 18, 2018, 07:30 AM UTC
End Time: N/A
Impact: User may experience intermittent login failures.
Note that we do not expect this issue to impact existing workloads .
Jun 18, 08:36 UTC
Start Time: June 18, 2018, 07:30 AM UTC
End Time: N/A
Impact: User may experience intermittent login failures.
Note that we do not expect this issue to impact existing workloads .
Jun 18, 08:36 UTC
Jun 17, 2018
No incidents reported.
Jun 16, 2018
Completed -
The scheduled maintenance has been completed.
Jun 16, 09:51 UTC
Jun 16, 09:51 UTC
Scheduled -
Please be advised that our VMware Cloud Backend Service will be performing maintenance on the Service as part of Platform upgrade.
Impact: Customers may experience trouble logging in to the Service.
Jun 15, 05:15 UTC
Impact: Customers may experience trouble logging in to the Service.
Jun 15, 05:15 UTC
Completed -
The scheduled maintenance has been completed.
Jun 16, 01:11 UTC
Jun 16, 01:11 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 00:32 UTC
Jun 16, 00:32 UTC
Scheduled -
Please be advised that VMware Cloud on AWS team will be performing maintenance on the service.
Start : June 16, 2018 12:30 AM UTC
End : June 16, 2018 02:30 AM UTC
Duration: 120 minutes
Impact: During this maintenance, the VMware Cloud on AWS Console may appear to be unresponsive (some operations will result in spinners) while the upgrade is in progress. Existing workloads are not expected to be impacted.
Jun 15, 23:30 UTC
Start : June 16, 2018 12:30 AM UTC
End : June 16, 2018 02:30 AM UTC
Duration: 120 minutes
Impact: During this maintenance, the VMware Cloud on AWS Console may appear to be unresponsive (some operations will result in spinners) while the upgrade is in progress. Existing workloads are not expected to be impacted.
Jun 15, 23:30 UTC
Jun 15, 2018
No incidents reported.
Jun 14, 2018
No incidents reported.
Jun 13, 2018
Completed -
The scheduled maintenance has been completed.
Jun 13, 00:53 UTC
Jun 13, 00:53 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 00:34 UTC
Jun 13, 00:34 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Jun 12, 20:57 UTC
Jun 12, 20:57 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Jun 12, 20:03 UTC
Jun 12, 20:03 UTC
Scheduled -
Please be advised that VMware Cloud on AWS team will be performing maintenance on the service.
Start : June 13, 2018 12:30 AM UTC
End : June 13, 2018 03:30 AM UTC
Duration: 180 minutes
Impact: During this maintenance, the VMware Cloud on AWS Console may appear to be unresponsive (some operations will result in spinners) while the upgrade is in progress. Existing workloads are not expected to be impacted.
Jun 12, 20:00 UTC
Start : June 13, 2018 12:30 AM UTC
End : June 13, 2018 03:30 AM UTC
Duration: 180 minutes
Impact: During this maintenance, the VMware Cloud on AWS Console may appear to be unresponsive (some operations will result in spinners) while the upgrade is in progress. Existing workloads are not expected to be impacted.
Jun 12, 20:00 UTC
Jun 12, 2018
Completed -
The scheduled maintenance has been completed.
Jun 12, 21:09 UTC
Jun 12, 21:09 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 20:53 UTC
Jun 12, 20:53 UTC
Scheduled -
Please be advised that VMware Log Intelligence Team will be performing maintenance on the Service as part of Platform upgrade.
Start : June 12, 2018 08:50 PM UTC
End : June 12, 2018 09:10 PM UTC
Duration: 20 minutes
Impact: Log Ingestion and Log Intelligence UI are affected.
Jun 12, 20:51 UTC
Start : June 12, 2018 08:50 PM UTC
End : June 12, 2018 09:10 PM UTC
Duration: 20 minutes
Impact: Log Ingestion and Log Intelligence UI are affected.
Jun 12, 20:51 UTC
Resolved -
The system is working normal and services are in the operational status. The issue is resolved.
Impact: None
Start Time: June 11, 2018 05:25 PM UTC
End Time: June 12, 2018 04:46 PM UTC
Jun 12, 04:51 UTC
Impact: None
Start Time: June 11, 2018 05:25 PM UTC
End Time: June 12, 2018 04:46 PM UTC
Jun 12, 04:51 UTC
Monitoring -
The Log Intelligence engineering team has identified the issue and took corrective action to resolve the issue. The team is monitoring the system for stable behavior.
Impact: Log Intelligence performance Degradation.
Start Time: June 11, 2018 05:25 PM UTC
End Time: N/A
Jun 12, 03:43 UTC
Impact: Log Intelligence performance Degradation.
Start Time: June 11, 2018 05:25 PM UTC
End Time: N/A
Jun 12, 03:43 UTC
Update -
The Log Intelligence engineering team continues their investigation. Next update will likely be in approximately four hours or as additional information becomes available.
Impact: Log Intelligence performance Degradation.
Start Time: June 11, 2018 05:25 PM UTC
End Time: N/A
Jun 12, 02:28 UTC
Impact: Log Intelligence performance Degradation.
Start Time: June 11, 2018 05:25 PM UTC
End Time: N/A
Jun 12, 02:28 UTC
Update -
The Log Intelligence engineering team continues their investigation with intermittent ingestion performance degradation and is investigating our Network Infrastructure. Next update will likely be in approximately two hours or as additional information becomes available.
Impact: Log Intelligence performance Degradation.
Start Time: June 11, 2018 05:25 PM UTC
End Time: N/A
Jun 12, 00:12 UTC
Impact: Log Intelligence performance Degradation.
Start Time: June 11, 2018 05:25 PM UTC
End Time: N/A
Jun 12, 00:12 UTC
Update -
The Log Intelligence engineering team continues their investigation and are currently assessing Network Timeouts. We will provide an update as information becomes available
Impact: Log Intelligence performance Degradation.
Start Time: June 11, 2018 05:25 PM UTC
End Time: N/A
Jun 11, 23:07 UTC
Impact: Log Intelligence performance Degradation.
Start Time: June 11, 2018 05:25 PM UTC
End Time: N/A
Jun 11, 23:07 UTC
Update -
Vmware Engineers have identified that Log Intelligence is still experiencing intermittent performance degradation and are investigating the issue. We will provide an update as new information is available.
Impact: Log Intelligence intermittent performance Degradation.
Jun 11, 22:12 UTC
Impact: Log Intelligence intermittent performance Degradation.
Jun 11, 22:12 UTC
Update -
The Log Intelligence engineering team continues their investigation. We will provide an update as information is available.
Jun 11, 20:27 UTC
Jun 11, 20:27 UTC
Update -
The Log Intelligence engineering team is still investigating the issue. They have observed intermittent access to the service. We will provide an update as information is available.
Jun 11, 19:07 UTC
Jun 11, 19:07 UTC
Investigating -
We are currently experiencing a performance degradation issue with Log Intelligence. We have escalated to our engineering team to assess the impact and to investigate a solution. We will provide an additional update as soon as available
Start Time: June 11, 2018 05:25 PM UTC
End Time: N/A
Impact: Log Intelligence performance Degradation.
Jun 11, 17:44 UTC
Start Time: June 11, 2018 05:25 PM UTC
End Time: N/A
Impact: Log Intelligence performance Degradation.
Jun 11, 17:44 UTC
Jun 11, 2018
Resolved -
VMWare engineers have resolved the issue with Discovery, Network Insight, and Cost Insight services, and confirmed the services are now operational.
Start Time: June 11, 2018 21:20 PM UTC
End Time : June 11, 2018 21:51 PM UTC
Jun 11, 22:57 UTC
Start Time: June 11, 2018 21:20 PM UTC
End Time : June 11, 2018 21:51 PM UTC
Jun 11, 22:57 UTC
Monitoring -
VMware engineers have restored Discovery, Network Insight, Log Intelligence, and Cost Insight services. Engineering is validating full functionality and will continue to monitor the services.
Start Time: June 11, 2018 21:20 PM UTC
End Time : NA
Jun 11, 22:02 UTC
Start Time: June 11, 2018 21:20 PM UTC
End Time : NA
Jun 11, 22:02 UTC
Investigating -
VMWare services: Discovery, Network Insight, Log Intelligence, and Cost Insight services are currently experiencing an outage. VMWare engineers are currently working in order to restore the services. Updates will be provided when possible.
Impact: Vmware Discovery, Vmware Cost insight, Vmware Log Intelligence, and VMware Network Insight services will not be available.
Start Time: June 11, 2018 21:20 PM UTC
End Time : NA
Jun 11, 21:53 UTC
Impact: Vmware Discovery, Vmware Cost insight, Vmware Log Intelligence, and VMware Network Insight services will not be available.
Start Time: June 11, 2018 21:20 PM UTC
End Time : NA
Jun 11, 21:53 UTC
Jun 10, 2018
No incidents reported.
Jun 9, 2018
Completed -
The scheduled maintenance has been completed
Jun 9, 02:17 UTC
Jun 9, 02:17 UTC
In progress -
Please be advised that VMware Cloud on AWS team has started performing the maintenance on this service.
Jun 9, 00:33 UTC
Jun 9, 00:33 UTC
Scheduled -
Please be advised that VMware Cloud on AWS team will be performing maintenance on the service.
Start : June 09, 2018 12:30 AM UTC
End : June 09, 2018 03:30 AM UTC
Duration: 180 minutes
Impact: During this maintenance, the VMware Cloud on AWS Console may appear to be unresponsive (some operations will result in spinners) while the upgrade is in progress. Existing workloads are not expected to be impacted.
Jun 8, 18:43 UTC
Start : June 09, 2018 12:30 AM UTC
End : June 09, 2018 03:30 AM UTC
Duration: 180 minutes
Impact: During this maintenance, the VMware Cloud on AWS Console may appear to be unresponsive (some operations will result in spinners) while the upgrade is in progress. Existing workloads are not expected to be impacted.
Jun 8, 18:43 UTC
Jun 8, 2018
Completed -
This scheduled maintenance has been postponed. We will publish a new schedule as soon as it is available.
Jun 8, 02:42 UTC
Jun 8, 02:42 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 01:52 UTC
Jun 8, 01:52 UTC
Scheduled -
Please be advised that our VMware cloud Backend Service will be performing maintenance on the Service as part of Platform upgrade.
Start : Jun 08, 2018 - 01:45 UTC
End : Jun 08, 2018 - 02:45 UTC
Duration: 60 minutes
Impact: VMware Discovery, VMware Cost insight, VMware Network Insight and VMware Log Intelligence services will have Intermittent availability.
Jun 8, 01:51 UTC
Start : Jun 08, 2018 - 01:45 UTC
End : Jun 08, 2018 - 02:45 UTC
Duration: 60 minutes
Impact: VMware Discovery, VMware Cost insight, VMware Network Insight and VMware Log Intelligence services will have Intermittent availability.
Jun 8, 01:51 UTC
Resolved -
As all services are restored, we are resolving this incident. Adding additional capacity will be addressed in a Maintenance and we will provide any updates within the Maintenance.
Impact: None
Start Time: June 07, 2018 08:30 AM UTC
End Time: June 08, 2018 01:29 AM UTC
Jun 8, 01:33 UTC
Impact: None
Start Time: June 07, 2018 08:30 AM UTC
End Time: June 08, 2018 01:29 AM UTC
Jun 8, 01:33 UTC
Update -
The VMware engineering team has restored UI functionality for the impacted services and are adding additional capacity.
Impact: Users may experience intermittent service interruption as capacity is added
Jun 8, 00:30 UTC
Impact: Users may experience intermittent service interruption as capacity is added
Jun 8, 00:30 UTC
Update -
VMWare engineers are focused on the network infrastructure and are working towards a solution. Updates will continue to be provided as progress is made to resolve the issue.
Jun 8, 00:01 UTC
Jun 8, 00:01 UTC
Identified -
VMWare engineers have focused on a potential root cause of the issue and are working towards a solution. Updates will continue to be provided as progress is made to resolve the issue.
Jun 7, 23:16 UTC
Jun 7, 23:16 UTC
Investigating -
During our additional validation processes for Symphony Services, VMWare engineers encountered a related issue affecting Vmware Discovery, Vmware Cost Insight, Vmware Log Intelligence and VMware Network Insight services. We are investigating the issue and will post further updates when possible.
Start Time: June 07, 2018 22:15 PM UTC
End Time : N/A
Jun 7, 22:21 UTC
Start Time: June 07, 2018 22:15 PM UTC
End Time : N/A
Jun 7, 22:21 UTC
Jun 7, 2018
Resolved -
VMware Engineering have added a console button next to the login button in https://cloud.vmware.com. Users can select the console button to redirect to the Console Portal. From there users can access those VMware Cloud Services they have access to.
Impact: users may experience issues when accessing https://cloud.vmware.com. Users can select the console button to redirect to the Console Portal. Existing SDDC workloads are not impacted.
Jun 7, 23:34 UTC
Impact: users may experience issues when accessing https://cloud.vmware.com. Users can select the console button to redirect to the Console Portal. Existing SDDC workloads are not impacted.
Jun 7, 23:34 UTC
Identified -
VMWare engineers have identified the issue and are verifying alternative solutions in testing environments.
Impact: users may experience issues when accessing https://cloud.vmware.com. As a workaround, the user can go directly to https://console.cloud.vmware.com/ after login. Existing workloads are not impacted.
Jun 7, 22:36 UTC
Impact: users may experience issues when accessing https://cloud.vmware.com. As a workaround, the user can go directly to https://console.cloud.vmware.com/ after login. Existing workloads are not impacted.
Jun 7, 22:36 UTC
Update -
We are currently experiencing issues with https://cloud.vmware.com. After the user logs in, they are redirected back to https://cloud.vmware.com instead of https://console.cloud.vmware.com/. As a workaround, the user can go directly to https://console.cloud.vmware.com/ after login. The issue is being investigated by our VMware engineers and updates will be provided as soon as possible. We apologize for any inconvenience this may be causing.
Impact: users may experience issues when accessing https://cloud.vmware.com. As a workaround, the user can go directly to https://console.cloud.vmware.com/ after login. Existing workloads are not impacted.
Jun 7, 22:06 UTC
Impact: users may experience issues when accessing https://cloud.vmware.com. As a workaround, the user can go directly to https://console.cloud.vmware.com/ after login. Existing workloads are not impacted.
Jun 7, 22:06 UTC
Investigating -
We are currently experiencing issues when accessing https://cloud.vmware.com. The issue is being investigated by our VMware engineers and updates will be provided as soon as possible. We apologize for any inconvenience this may be causing.
Jun 7, 21:50 UTC
Jun 7, 21:50 UTC
Resolved -
VMWare engineers have resolved the issue with Symphony services and confirmed that the services are now operational. We will continue to monitor services.
Start Time: June 07, 2018 20:28 PM UTC
End Time : June 07, 2018 20:55 PM UTC
Jun 7, 22:02 UTC
Start Time: June 07, 2018 20:28 PM UTC
End Time : June 07, 2018 20:55 PM UTC
Jun 7, 22:02 UTC
Investigating -
VMware Symphony services is experiencing a outage with Discovery,Network Insight and Cost Insight services. The team is currently working on restoring the services. We will keep you posted with further updates.
Impact: Vmware Discovery, Vmware Cost insight and VMware Network Insight services will not be available.
Start Time: June 07, 2018 20:28 PM UTC
End Time : NA
Jun 7, 20:55 UTC
Impact: Vmware Discovery, Vmware Cost insight and VMware Network Insight services will not be available.
Start Time: June 07, 2018 20:28 PM UTC
End Time : NA
Jun 7, 20:55 UTC
Jun 6, 2018
No incidents reported.
Jun 5, 2018
No incidents reported.
Jun 4, 2018
No incidents reported.
← Incident History
Powered by
Statuspage