VMware Cloud Services Status

All Systems Operational

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Workspace ONE Status Page | Cloud Services Federal Public Status Page | Workspace ONE Access Public Status Page

VMware Cloud Services Console Operational

VMware Cloud on AWS Operational

DRaaS Operational

HCX Operational

VMware Cloud on Dell EMC Operational

VMware Cloud on AWS SDDC Operational

Asia Pacific (Singapore) Operational

Asia Pacific (Sydney) Operational

Asia Pacific (Mumbai) Operational

Asia Pacific (Tokyo) Operational

Asia Pacific (Seoul) Operational

Canada (Central) Operational

Europe (Ireland) Operational

Europe (London) Operational

Europe (Paris) Operational

Europe (Frankfurt) Operational

South America (São Paulo) Operational

Stockholm Operational

US East (N. Virginia) Operational

US East (Ohio) Operational

US West (N. California) Operational

US West (Oregon) Operational

VMware Tanzu Operational

VMware Tanzu Application Catalog Operational

VMware Tanzu Mission Control Operational

VMware Tanzu Service Mesh Operational

VMware SD-WAN by VeloCloud Operational

VMware SD-WAN Orchestrators Operational

VMware SD-WAN Gateways Operational

VMware vRealize Log Insight Cloud Operational

VMware vRealize Automation Cloud Operational

VMware Cloud Assembly Operational

VMware Code Stream Operational

VMware Service Broker Operational

VMware AppDefense Operational

VMware Cloud Marketplace Operational

VMware Cloud Provider Hub Operational

VMware Cloud Director service Operational

VMware Hybrid Cloud Extension (HCX) Operational

VMware Skyline Operational

VMware Secure State Operational

VMware Learning Platform Operational

VMware Technology Partner Hub Operational

VMware Marketplace Operational

VMware vCloud Usage Insight Operational

VMware vRealize Operations Cloud Operational

VMware vRealize Network Insight Cloud Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 21, 2020

No incidents reported today.

Oct 20, 2020

VMware Cloud on AWS Functionality Issue

Resolved - VMware Engineering team has corrected the issue. We apologize for the inconvenience.

Start Time: October 20, 2020, 01:01 UTC
End Time: October 20, 2020, 18:45 UTC

Impact: None
Oct 20, 19:18 UTC

Update - Some SDDCs may be provisioned incorrectly. VMware Engineering team has identified the issue and continues to work on the fix. It is advised not to provision “Large” SDDCs using UI until further notice. More updates will be provided in four hours or when available.

Start Time: October 20, 2020, 01:01 UTC
End Time: N/A

Impact: SDDCs may be provisioned as “Medium” instead of “Large”.
Oct 20, 17:04 UTC

Identified - Some SDDCs may be provisioned incorrectly. VMware Engineering team has identified the issue and is working on the fix. It is advised not to provision “Large” SDDCs using UI until further notice. More updates will be provided when available.

Start Time: October 20, 2020, 01:01 UTC
End Time: N/A

Impact: SDDCs may be provisioned as “Medium” instead of “Large”.
Oct 20, 12:20 UTC

Investigating - VMware Cloud on AWS is experiencing Functionality issues. We are currently investigating the issue with the service disruption and will provide an additional update as soon as possible.

Start Time: October 20, 2020 01:01 UTC
End Time: N/A

Impact: User may not be able to access the service or may experience trouble while accessing the service. We do not expect an impact to existing workloads.
Oct 20, 11:12 UTC

VMware Cloud Provider Hub - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Oct 20, 08:35 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 07:38 UTC

Scheduled - Please be advised that VMware Cloud Provider Hub engineers will be performing maintenance on the service as part of Platform upgrade.

Start Time: October 20, 2020 07:30 UTC
End Time: October 20, 2020 09:30 UTC
Duration: 120 minutes

Impact: CPHub will be intermittently unavailable
Oct 19, 06:17 UTC

Oct 19, 2020

No incidents reported.

Oct 18, 2020

No incidents reported.

Oct 17, 2020

DNS Domain Migration

Completed - The scheduled maintenance has been completed.
Oct 17, 06:08 UTC

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Oct 17, 05:26 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 05:01 UTC

Scheduled - We will be migrating DNS providers for the following domains:
- cloud.vmware.com
- pathfinder.vmware.com
- marketplace.cloud.vmware.com
- testdrive.vmware.com

We are expecting some intermittent DNS resolution failures during the Migration. The impact should be minor as this is a Sub Domain migration. The domains may not resolve for approximately five minutes during this transition.

Start Time: October 17, 2020 05:00 UTC
End Time: October 17, 2020 06:00 UTC
Duration: 60 minutes

Impact: We are expecting some intermittent DNS resolution failures. The impact should be minor as this is a Sub Domain migration. The domains may not resolve for approximately five minutes due to this transition.
Oct 7, 18:45 UTC

VMware Cloud Services - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Oct 17, 05:23 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 05:00 UTC

Scheduled - Please be advised that VMware Cloud Services engineers will be performing maintenance on the service.

Start Time: October 17, 2020 05:00 UTC
End Time: October 17, 2020 05:15 UTC
Duration: 15 minutes

Impact: The Support Service(Create/Update SR, List SR) will be down for 5 minutes during the activity. No Impact on the login.
Oct 16, 08:30 UTC

Oct 16, 2020

VMware Cloud on AWS: SDDC Provisioning Event

Resolved - The issue has been identified and resolved. Please accept our apologies for the inconvenience and thank you for your patience.

Start Time: October 16, 2020 16:30 UTC
End Time: October 16, 2020 18:18 UTC

Impact: None.
Oct 16, 18:26 UTC

Investigating - New SDDC Provisioning may be limited. Try to provision at a later time. Please accept our apologies for the inconvenience and thank you for your patience.

Start Time: October 16, 2020 16:30 UTC
End Time: N/A

Impact: New SDDC cannot be provisioned. Existing workflows should not be impacted.
Oct 16, 18:01 UTC

One-node SDDC provisioning may fail if account linking is deferred.

Resolved - One-node SDDC provisioning has been successfully verified. Thank you for your patience.

Start Time: October 13, 2020 14:11 UTC
End Time: October 16, 2020 16:23 UTC

Impact: None
Oct 16, 17:48 UTC

Update - The fix has been released to production and one-node SDDC provisioning is being verified. Further updates will be provided within the hour.

Start Time: October 13, 2020 14:11 UTC
End Time: N/A

Impact: New one-node SDDCs cannot be provisioned if account linking is deferred. Existing workflows and new multi-node SDDC deployments should not be impacted.
Oct 16, 17:42 UTC

Identified - A fix has been identified and its release is pending testing. Please accept our apologies for the inconvenience and thank you for your patience.

Start Time: October 13, 2020 14:11 UTC
End Time: N/A

Impact: New one-node SDDCs cannot be provisioned if account linking is deferred. Existing workflows and new multi-node SDDC deployments should not be impacted.
Oct 16, 16:31 UTC

Investigating - VMware Cloud on AWS: New SDDC Provisioning may be limited. Try to provision at a later time. Please accept our apologies for the inconvenience and thank you for your patience.

Start Time: October 13, 2020 14:11 UTC
End Time: N/A

Impact: New SDDC cannot be provisioned. Existing workflows should not be impacted.
Oct 16, 15:57 UTC

Oct 15, 2020

VMware vRealize Automation Cloud - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Oct 15, 08:49 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 07:07 UTC

Scheduled - Please be advised that VMware vRealize Automation Cloud engineers will be performing maintenance on the service as part of Platform upgrade.

Start Time: October 15, 2020 07:00 UTC
End Time: October 15, 2020 08:30 UTC
Duration: 90 minutes

Impact: Services may be unresponsive/requests may intermittently fail for brief periods, ETA: 90 min
Oct 14, 06:09 UTC

Oct 14, 2020

No incidents reported.

Oct 13, 2020

VMware vRealize Log Insight Cloud - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Oct 13, 13:20 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 12:49 UTC

Scheduled - Please be advised that VMware vRealize Log Insight Cloud engineers will be performing maintenance on the service as part of Platform upgrade.

Start Time: October 13, 2020 12:45 UTC
End Time: October 13, 2020 13:15 UTC
Duration: 30 minutes

Impact: During this maintenance, User Interface may be affected and log ingestion may be delayed.
Oct 9, 08:33 UTC

VMware Tanzu Service Mesh - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Oct 13, 00:54 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 23:01 UTC

Scheduled - Please be advised that VMware Tanzu Service Mesh engineers will be performing maintenance on the service as part of Platform upgrade.

Start Time: October 12, 2020 23:00 UTC
End Time: October 13, 2020 01:30 UTC
Duration: 150 minutes

Impact: During the maintenance less than 2-5 minutes of UI interruption is expected for tenants. Already onboarded clusters will have no impact.
Oct 12, 18:10 UTC

Oct 12, 2020

VMware vRealize Log Insight Cloud - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Oct 12, 07:58 UTC

Update - Scheduled maintenance has been extended by 30 minutes and will end at 8:00 UTC. We will provide updates as necessary.
Oct 12, 07:31 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 06:29 UTC

Scheduled - Please be advised that VMware vRealize Log Insight Cloud engineers will be performing maintenance on the service as part of Platform upgrade.

Start Time: October 12, 2020 06:30 UTC
End Time: October 12, 2020 07:30 UTC
Duration: 60 minutes

Impact: During this maintenance, User Interface may be affected and log ingestion may be delayed.
Oct 8, 13:15 UTC

Oct 11, 2020

No incidents reported.

Oct 10, 2020

No incidents reported.

Oct 9, 2020

No incidents reported.

Oct 8, 2020

No incidents reported.

Oct 7, 2020

VMware Cloud on AWS Availability Issue

Resolved - Services were found stable during the monitoring period. This is the final notification for this incident.

Start Time: October 07, 2020 09:40 UTC
End Time: October 07, 2020 09:52 UTC

Impact: None
Oct 7, 11:53 UTC

Monitoring - VMWare Engineering team has resolved the issue and services are currently working as expected. Services will be monitored for stability for the next 1 hour.

Start Time: October 07, 2020 09:40 UTC
End Time: October 07, 2020 09:52 UTC

Impact: None
Oct 7, 10:33 UTC

Update - VMWare Engineering team has resolved the issue and services are currently working as expected. Services will be monitored for stability for the next 1 hour.

Start Time: October 07, 2020 09:40 UTC
End Time: October 07, 2020 09:52 UTC

Impact: None
Oct 7, 10:19 UTC

Investigating - VMware Cloud on AWS is experiencing Availability issues. We are currently investigating the issue with the service disruption and will provide an additional update as soon as possible.

Start Time: October 07, 2020 09:40 UTC
End Time: N/A

Impact: User may not be able to access the service or may experience trouble while accessing the service. We do not expect an impact to existing workloads.
Oct 7, 10:02 UTC