VMware Cloud Services Status

All Systems Operational

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Additional VMware Status Pages:
Workspace ONE Status Page | Cloud Services Federal Public Status Page | Workspace ONE Access Public Status Page

VMware Cloud Services Console Operational

VMware Cloud on AWS Operational

DRaaS Operational

HCX Operational

VMware Cloud on Dell EMC Operational

VMware Cloud on AWS SDDC Operational

Asia Pacific (Singapore) Operational

Asia Pacific (Sydney) Operational

Asia Pacific (Mumbai) Operational

Asia Pacific (Tokyo) Operational

Asia Pacific (Seoul) Operational

Canada (Central) Operational

Europe (Ireland) Operational

Europe (London) Operational

Europe (Paris) Operational

Europe (Frankfurt) Operational

South America (São Paulo) Operational

Stockholm Operational

US East (N. Virginia) Operational

US East (Ohio) Operational

US West (N. California) Operational

US West (Oregon) Operational

VMware Tanzu Operational

VMware Tanzu Application Catalog Operational

VMware Tanzu Mission Control Operational

VMware Tanzu Service Mesh Operational

VMware SD-WAN by VeloCloud Operational

VMware SD-WAN Orchestrators Operational

VMware SD-WAN Gateways Operational

VMware vRealize Log Insight Cloud Operational

VMware vRealize Automation Cloud Operational

VMware Cloud Assembly Operational

VMware Code Stream Operational

VMware Service Broker Operational

VMware AppDefense Operational

VMware Cloud Marketplace Operational

VMware Cloud Provider Hub Operational

VMware Cloud Director service Operational

VMware Hybrid Cloud Extension (HCX) Operational

VMware Skyline Operational

VMware Secure State Operational

VMware Learning Platform Operational

VMware Technology Partner Hub Operational

VMware Marketplace Operational

VMware vCloud Usage Insight Operational

VMware vRealize Operations Cloud Operational

VMware vRealize Network Insight Cloud Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 1, 2020

No incidents reported today.

Sep 30, 2020

No incidents reported.

Sep 29, 2020

VMware Cloud on AWS Service Event Notification

Resolved - VMware Engineering teams have mitigated the VMware Cloud on AWS issue. This incident is resolved and there will be no further updates.

Start Time: September 29, 2020 16:57 UTC
End Time: September 29, 2020 17:10 UTC

Impact: None
Sep 29, 17:37 UTC

Investigating - VMware Cloud on AWS is investigating a potential service event. Our engineering teams are engaged and we will provide a progress update in the next 30 minutes.

Start Time: September 29, 2020 16:57 UTC
End Time: N/A

Impact: Users may not be able to access the service or may experience trouble while accessing the service. We do not expect an impact to existing workloads.
Sep 29, 17:01 UTC

VMware Cloud Services Availability Issue

Resolved - VMware Engineering team have mitigated the issue. All services are now completely operational. This incident stands resolved.

Start Time: September 29, 2020 15:47 UTC
End Time: September 29, 2020 16:29 UTC

Impact: None
Sep 29, 16:52 UTC

Update - VMware Engineering team have observed an issue with Cloud Services console and are actively working on restoring the same. Further updates will be provided within the next hour.

Start Time: September 29, 2020 15:47 UTC
End Time: N/A

Impact: Cloud console and hosted services will not be accessible
Sep 29, 16:20 UTC

Investigating - VMware Cloud Services is experiencing Availability issues. We are currently investigating the issue with the service disruption and will provide an additional update as soon as possible.

Start Time: September 29, 2020 15:47 UTC
End Time: N/A

Impact: Users may not be able to access the service or may experience trouble while accessing the service. We do not expect an impact to existing workloads.
Sep 29, 15:50 UTC

Sep 28, 2020

No incidents reported.

Sep 27, 2020

VMware Cloud Services Functionality Issue

Resolved - VMware Cloud Services have recovered and all functionalities are working as expected. This is the final notification for this incident.

Impact: None

Start Time: September 27, 2020 05:14 UTC
End Time: September 27, 2020 05:25 UTC
Sep 27, 06:51 UTC

Monitoring - VMware Cloud Services is fully operational. To ensure stability we will monitor the service for next 1 hour.

Impact: None

Start Time: September 27, 2020 05:14 UTC
End Time: September 27, 2020 05:25 UTC
Sep 27, 06:01 UTC

Update - VMware engineering team continues to work towards isolating and fixing the issue at the earliest. More updates shall be provided within 1 hour.

Impact: Users might face issues searching KB on the console.

Start Time: September 27, 2020 05:14 UTC
End Time: N/A
Sep 27, 05:34 UTC

Investigating - VMware Cloud Services is experiencing functionality issues. VMWare Engineering team has been engaged in service restoration. Further updates will be provided within the next hour.

Start Time: September 27, 2020 05:14 UTC
End Time: N/A

Impact: Intermittent issues with the functionality of VMware Cloud Services. We do not expect an impact on existing workloads.
Sep 27, 05:27 UTC

Sep 26, 2020

No incidents reported.

Sep 25, 2020

VMware Cloud Director - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Sep 25, 11:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 11:01 UTC

Scheduled - Please be advised that VMware Cloud Director engineers will be performing maintenance on the service as part of Platform upgrade.

Start Time: September 25, 2020 11:00 UTC
End Time: September 25, 2020 12:30 UTC
Duration: 90 minutes

Impact: Services may be briefly unavailable during upgrade. VCD Instances wont be affected by this upgrade, but creation of new VCD instance could be affected.
Sep 24, 19:13 UTC

SecureState Systems Maintenance Window

Completed - The scheduled maintenance has been completed.
Sep 25, 09:59 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 05:44 UTC

Scheduled - Please be advised that VMware Secure State engineers will be performing maintenance on the service component update and data migration.

Start Time: September 25, 2020 05:00 UTC
End Time: September 25, 2020 10:00 UTC
Duration: 300 minutes

Impact: Users will be unable to create or modify rules during this maintenance window, which may last up to 4 hours. All other SecureState functionality will continue to operate as expected.
Sep 24, 04:41 UTC

VMware Cloud Director - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Sep 25, 02:22 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 02:04 UTC

Scheduled - Please be advised that VMware Cloud Director engineers will be performing maintenance on the service as part of Platform upgrade.

Start Time: September 25, 2020 02:00 UTC
End Time: September 25, 2020 03:30 UTC
Duration: 90 minutes

Impact: Services may be briefly unavailable during upgrade. VCD Instances wont be affected by this upgrade, but creation of new VCD instance could be affected.
Sep 24, 19:07 UTC

Sep 24, 2020

VMware Cloud Director - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Sep 24, 19:25 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 19:03 UTC

Scheduled - Please be advised that VMware Cloud Director engineers will be performing maintenance on the service as part of Platform upgrade.

Start Time: September 24, 2020 19:00 UTC
End Time: September 24, 2020 20:30 UTC
Duration: 90 minutes

Impact: Services may be briefly unavailable during upgrade. VCD Instances wont be affected by this upgrade but creation of new VCD instance could be affected.
Sep 24, 18:49 UTC

Intermittent Availability with Skyline LogAssist & Collector registration

Resolved - Services were found stable during the monitoring period. This is the final notification for this incident.

Start Time: September 24, 2020 06:10 UTC
End Time: September 24, 2020 10:50 UTC

Impact: None
Sep 24, 16:10 UTC

Update - Services were found stable. Monitoring will be extended with 2 more hours.

Start Time: September 24, 2020 06:10 UTC
End Time: September 24, 2020 10:50 UTC

Impact: None
Sep 24, 12:58 UTC

Monitoring - The issue is resolved. Services will be monitored for stability for the next 1 hour.

Start Time: September 24, 2020 06:10 UTC
End Time: September 24, 2020 10:50 UTC

Impact: None
Sep 24, 10:57 UTC

Update - Users may experience an issue with Log Assist and Collector functionality due to ongoing issues, the teams are working to resolve it on priority. More updates will be provided as available.

Start Time: September 24, 2020 06:10 UTC
End Time: N/A

Impact: Skyline Log Assist & Collector registration feature will not be available intermittently.
Sep 24, 10:46 UTC

Investigating - Users may experience an issue with Log Assist functionality due to ongoing issues, the teams are working to resolve it on priority.

Start Time: September 24, 2020 06:10 UTC
End Time: N/A

Impact: Skyline Log Assist feature will not be available intermittently.
Sep 24, 09:25 UTC

Sep 23, 2020

No incidents reported.

Sep 22, 2020

No incidents reported.

Sep 21, 2020

Legacy VSX URLs do not redirect to correct VMware Marketplace product details page

Resolved - VMware engineering teams are currently aware of functional change in which legacy URL’s are not being redirected properly in VMware Cloud Marketplace. The listings are still available in VMware Cloud Marketplace and can be searched easily from VMware Cloud Marketplace homepage. VMware engineering teams provided a banner on marketplace.cloud.vmware.com to redirect users who are still accessing the old URLs. VMware engineering teams are actively working on functional improvements. This is the final notification for this incident.

Start Time: September 21, 2020 19:07 UTC
End Time: September 21, 2020 19:08 UTC

Impact: None
Sep 21, 20:36 UTC

Investigating - We are currently experiencing Functionality issues with VMware Cloud Marketplace service. We are currently investigating the issue with the service disruption and will provide an additional update as soon as possible.

Start Time: September 21, 2020 19:07 UTC
End Time: N/A

Impact: User may not be able to access the service or may experience trouble while accessing the service. We do not expect an impact to existing workloads.
Sep 21, 19:46 UTC

VMware Cloud on AWS: Intermittent access to Network and Security tab

Resolved - VMware Cloud on AWS service is fully operational. This will be the final notification.

Start Time: September 20, 2020 23:19 UTC
End Time: September 20, 2020 23:33 UTC

Impact: None
Sep 21, 01:12 UTC

Monitoring - VMware Cloud on AWS experienced intermittent functionality issues. The service is now fully recovered and working as expected. More updates shall be provided as necessary.

Start Time: September 20, 2020 23:19 UTC
End Time: September 20, 2020 23:33 UTC

Impact: No current impact. Users might have experienced brief intermittent issues with the “Network & Security Tab”
Sep 21, 00:12 UTC

Investigating - VMware Cloud on AWS is experiencing Performance Degradation issues. We are currently investigating the issue with the service disruption and will provide an additional update as soon as possible.

Start Time: September 20, 2020 23:19 UTC
End Time: N/A

Impact: User may not be able to access the service or may experience trouble while accessing the service. We do not expect an impact to existing workloads.
Sep 20, 23:38 UTC

Sep 20, 2020

VMware Learning Platform - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Sep 20, 00:08 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 17:06 UTC

Scheduled - Please be advised that VMware Learning Platform engineers will be performing maintenance on the service as part of Platform upgrade.

Start Time: September 19, 2020 17:00 UTC
End Time: September 20, 2020 00:00 UTC
Duration: 420 minutes

Impact: VMware Learning Platform Labs deployed on AMS Cloud could have intermittent network connectivity.
Note: The VMware Learning Platform customers on other region cloud and BYOC subscription will not be affected.
Sep 18, 15:40 UTC

Sep 19, 2020

VMware Skyline Functionality Issue

Resolved - Skyline service is fully operational. This will be the final notification.

Start Time: September 19, 2020 08:46 UTC
End Time: September 19, 2020 09:14 UTC

Impact: None.
Sep 19, 10:07 UTC

Monitoring - VMware Engineering team has applied the required fix and Skyline service is fully operational. To ensure stability we will continue to monitor the service for next 1 hour.

Start Time: September 19, 2020 08:46 UTC
End Time: September 19, 2020 09:14 UTC

Impact: None.
Sep 19, 09:22 UTC

Update - VMware Skyline is experiencing functionality issues. VMware Engineering team is working to mitigate the issue at the earliest .

Start Time: September 19, 2020 08:46 UTC
End Time: N/A

Impact: User might observe failure to download operational report from Skyline Advisor.
Sep 19, 09:10 UTC

Investigating - VMware Skyline is experiencing Functionality issues. We are currently investigating the issue with the service disruption and will provide an additional update as soon as possible.

Start Time: September 19, 2020 08:46 UTC
End Time: N/A

Impact: User may not be able to access the service or may experience trouble while accessing the service. We do not expect an impact to existing workloads.
Sep 19, 08:57 UTC

VMware Skyline - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Sep 19, 07:34 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 07:18 UTC

Scheduled - Please be advised that VMware Skyline engineers will be performing maintenance on the service as part of platform upgrade.

Start Time: September 19, 2020 07:15 UTC
End Time: September 19, 2020 07:30 UTC
Duration: 15 minutes

Impact: During this maintenance, login will be impacted.
Sep 18, 07:26 UTC

Sep 18, 2020

No incidents reported.

Sep 17, 2020

Legacy VSX URLs do not redirect to correct VMware Marketplace product details page

Resolved - VMware engineering team will be updating a banner on marketplace.cloud.vmware.com to redirect users who are still accessing the old URLs. This is the final notification for this incident.

Start Time: September 16, 2020 22:15 UTC
End Time: September 17, 2020 03:30 UTC

Impact: None
Sep 17, 06:04 UTC

Update - VMware engineering team has proposed a Workaround to search for the solution on VMware Marketplace instead of using the bookmarked/saved legacy URLs.

Start Time: September 16, 2020 22:15 UTC
End Time: N/A

Impact: Users may not be able to use legacy URLs.
Sep 17, 03:46 UTC

Update - VMware engineering teams are currently aware of an issue in which legacy URL's are not being redirected properly in VMware marketplace. The listings are still available in the Marketplace and can be searched easily from VMware Marketplace homepage. VMware engineering teams are actively working on a resolution. More updates will be provided as available.

Start Time: September 16, 2020 22:15 UTC
End Time: N/A

Impact: Users may not be able to use legacy URLs.
Sep 16, 23:09 UTC

Investigating - The VMware Cloud Marketplace service is experiencing an issue. VMware Engineering is investigating the service disruption and will continue to update as we have more information.

Start Time: September 16, 2020 22:15 UTC
End Time: N/A

Impact: Users may not be able to access the services.
Sep 16, 22:20 UTC

VMware Secure State - Authentication issues causing functionality issues

Resolved - VMware Engineering teams have resolved the authentication issue with VMware securestate and all functionalities are operational. This is the final notification for this incident.

Start Time: September 16, 2020 23:56 UTC
End Time: September 17, 2020 00:32 UTC

Impact: None
Sep 17, 02:05 UTC

Update - VMware Engineering teams are aware of an issue with VMware secure state authentication issues. Teams are currently investigating and will provide updates as available.

Start Time: September 16, 2020 23:56 UTC
End Time: N/A

Impact: Users may experience issues with updates to cloud resource configuration states; Explore issues; Failure to create worker groups and other functional issues.
Sep 17, 00:44 UTC

Investigating - VMware Secure State is experiencing Functionality issues. We are currently investigating the issue with the service disruption and will provide an additional update as soon as possible.

Start Time: September 16, 2020 23:56 UTC
End Time: N/A

Impact: User may not be able to access the service or may experience trouble while accessing the service. We do not expect an impact to existing workloads.
Sep 17, 00:07 UTC

VMware Cloud on AWS experiencing Increased API error rates.

Resolved - VMware engineering has fully resolved this issue. The service is running as expected and this will be the final notification.

Start Time: September 16, 2020 23:16 UTC
End Time: September 17, 2020, 00:28 UTC

Impact: None
Sep 17, 00:55 UTC

Update - VMware engineering continues to work on a full recovery. More updates will be provided as available.

Start Time: September 16, 2020 23:16 UTC
End Time: N/A

Impact. Users may experience intermittent impact to SDDC provisioning and deletion.
Sep 17, 00:27 UTC

Update - VMware engineering is observing significant recovery in the VMC environment and continue to work on a full recovery. More updates will be provided as available.

Start Time: September 16, 2020 23:16 UTC
End Time: N/A

Impact. Users may experience intermittent impact to SDDC provisioning and deletion.
Sep 17, 00:03 UTC

Investigating - VMware Cloud on AWS is experiencing Functionality issues. We are currently investigating the issue with the service disruption and will provide an additional update as soon as possible.

Start Time: September 16, 2020 23:16 UTC
End Time: N/A

Impact: User may not be able to access the service or may experience trouble while accessing the service. We do not expect an impact to existing workloads.
Sep 16, 23:41 UTC