All Systems Operational
VMware Cloud on AWS Operational
VMware Cloud on AWS ? Operational
DRaaS Operational
HCX Operational
VMware Cloud on AWS SDDC Operational
US East (N. Virginia) Operational
US West (N. California) Operational
US West (Oregon) Operational
Europe (Ireland) Operational
Europe (London) Operational
Europe (Paris) Operational
Europe (Frankfurt) Operational
Asia Pacific (Singapore) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Tokyo) Operational
Canada (Central) Operational
VMware Network Insight ? Operational
VMware AppDefense ? Operational
VMware Log Intelligence ? Operational
VMware Cloud PKS ? Operational
VMware Hybrid Cloud Extension (HCX) ? Operational
VMware Cloud Assembly ? Operational
VMware Code Stream ? Operational
VMware Service Broker ? Operational
VMware Skyline Operational
VMware Learning Platform Operational
VMware Pulse IoT Center Operational
VMware Secure State Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 26, 2019

No incidents reported today.

May 25, 2019
Completed - The scheduled maintenance has been completed.
May 25, 07:37 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 07:08 UTC
Scheduled - Please be advised that VMware Cloud team will be performing maintenance on the production platform

Start : May 25, 2019 07:00 AM UTC
End : May 25, 2019 07:30 AM UTC
Duration: 30 minutes

Impact: The CSP customer support center module will not be available. Customers will not be able to access CSP Support Center to create, view or update support tickets. Filing tickets using intercom chat widget will be delayed. Accessing CSP Support Center page will yield a maintenance notification. But no impact to the existing workload.
May 24, 09:51 UTC
May 24, 2019
Completed - The scheduled maintenance has been canceled.
May 24, 13:56 UTC
Scheduled - VMware Cloud Services support engineers will be performing a scheduled maintenance work on Production environment.

Start : May 25, 2019 03:00 AM UTC
End : May 25, 2019 07:00 AM UTC
Duration: 240 minutes

Impact: During this window, Support center module will not be available. Customers will not be able to access Support Center to create, view or update support tickets. Filing tickets via Intercom chat widget will be delayed. Accessing Support Center page will yield a maintenance notification.
May 15, 16:00 UTC
May 23, 2019
Completed - The scheduled maintenance has been completed.
May 23, 16:49 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 16:30 UTC
Scheduled - Please be advised that VMware Cloud on AWS team will be performing a scheduled maintenance on production environment.

Start : May 23, 2019 04:00 PM UTC
End : May 23, 2019 05:30 PM UTC
Duration: 90 minutes

Impact: None
May 23, 13:41 UTC
May 22, 2019
Completed - The scheduled maintenance has been completed.
May 22, 09:18 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 08:55 UTC
Scheduled - Please be advised that the VMware Cloud Assembly team will be performing maintenance on Cloud Proxy service during the following period.

Start Time :: May 22, 2019 8:50 AM UTC
End Time :: May 22, 2019 9:05 AM UTC

Duration: 15 minutes

Impact: During the maintenance, customer may experience issue while viewing existing cloud proxies or trying to add a new one.
May 22, 08:55 UTC
May 21, 2019
Completed - The scheduled maintenance has been completed.
May 21, 08:18 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 07:00 UTC
Scheduled - Please be advised that the VMC Team will be performing Scheduled maintenance on the VMware Site Recovery service on the Production environment.

Start: May 21st, 2019 07:00 AM UTC
End: May 21st, 2019 09:00 AM UTC
Duration : 120 minutes

Impact: None
May 20, 15:43 UTC
May 20, 2019
Resolved - This incident has been resolved. This is the final update.

Start Time: May 20, 2019 10:45 AM UTC
End Time: May 20, 2019 11:15 AM UTC

Impact: None
May 20, 13:55 UTC
Update - VMware Cloud Services are fully functional. Incident stands resolved.

Start Time: May 20, 2019 10:45 AM UTC
End Time: May 20, 2019 11:15 AM UTC

Impact: None
May 20, 11:33 UTC
Monitoring - VMware Cloud Services are fully functional. Incident stands resolved.

Start Time: May 20, 2019 10:45 AM UTC
End Time: May 20, 2019 11:15 AM UTC

Impact: None
May 20, 11:33 UTC
Update - VMware Cloud on AWS Service is experiencing Availability issue. We are currently investigating the issue with the service disruption and will provide an additional update as soon as possible.

Start Time: May 20, 2019 10:45 AM UTC
End Time: N/A

Impact: User may not be able to access the service or may experience trouble while accessing the service. We do not expect an impact to existing workloads.
May 20, 11:20 UTC
Update - VMware Cloud on AWS Service is experiencing Availability issue. We are currently investigating the issue with the service disruption and will provide an additional update as soon as possible.

Start Time: May 20, 2019 10:45 AM UTC
End Time: N/A

Impact: User may not be able to access the service or may experience trouble while accessing the service. We do not expect an impact to existing workloads.
May 20, 11:20 UTC
Investigating - VMware Cloud on AWS Service is experiencing Availability issue. We are currently investigating the issue with the service disruption and will provide an additional update as soon as possible.

Start Time: May 20, 2019 10:45 AM UTC
End Time: N/A

Impact: User may not be able to access the service or may experience trouble while accessing the service. We do not expect an impact to existing workloads.
May 20, 11:07 UTC
Resolved - The VMware Skyline Service is working as expected. This is the final update.

Start Time: May 20, 2019 10:45 AM UTC
End Time: May 20, 2019 11:15 AM UTC

Impact: None
May 20, 13:54 UTC
Monitoring - VMware Skyline Service is fully functional. Incident stands resolved.

Start Time: May 20, 2019 10:45 AM UTC
End Time: May 20, 2019 11:15 AM UTC

Impact: None
May 20, 11:35 UTC
Investigating - VMware Skyline Service is experiencing an Intermittent Login issue. Users may not be able to login to VMware Skyline Advisor via VMware Cloud Services. Our engineers are currently investigating the issue with the service disruption and will continue to update as we have more information.

Start Time: May 20, 2019 11:00 AM UTC
End Time: N/A

Impact: User may not be able to access the service or may experience trouble while accessing the service.
May 20, 11:16 UTC
Completed - The scheduled maintenance has been completed.
May 20, 13:50 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 13:41 UTC
Scheduled - Please be advised that VMware Cloud on AWS team will be performing a scheduled maintenance on production environment.

Start : May 20, 2019 01:25 PM UTC
End : May 20, 2019 02:00 PM UTC
Duration: 31 minutes

Impact: https://vmware.slack.com/archives/C5LSS2UFJ/p1558357340034500
May 20, 13:21 UTC
May 19, 2019

No incidents reported.

May 18, 2019
Completed - The scheduled maintenance has been completed.
May 18, 06:15 UTC
Update - The maintenance has been extended by 1 hour. The new End TIme: 06:30 AM UTC
May 18, 06:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 05:04 UTC
Scheduled - Please be advised that VMware Cloud team will be performing maintenance on the production platform

Start : May 18, 2019 05:00 AM UTC
End : May 18, 2019 05:30 AM UTC
Duration: 30 minutes

Impact: No impact to non-MFA Login Flow, however for 15 minutes the MFA logins will be impacted during the maintenance window.
May 17, 11:38 UTC
Completed - The scheduled maintenance has been completed.
May 18, 03:10 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 02:31 UTC
Scheduled - Skyline engineers will be performing scheduled maintenance. During this maintenance Skyline will be unavailable.

Start: May 18, 2019 2:30 AM UTC
End : May 18, 2019 3:00 AM UTC
Duration : 30 minutes

Impact : Users will not be able to access Skyline.
May 16, 18:09 UTC
May 17, 2019

No incidents reported.

May 16, 2019
Completed - The scheduled maintenance has been completed.
May 16, 10:34 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 10:24 UTC
Scheduled - Please be aware that VMware Cloud on AWS will be performing a scheduled maintenance on Production Platform.
We will provide further updates as necessary.

Start : May 16, 2019 09:00 AM UTC
End : May 16, 2019 11:00AM UTC
Duration: 120 minutes

Impact: During this maintenance window, provisioning of new SDDC's will fail. There will be no impact to the existing workloads.
May 16, 10:22 UTC
May 15, 2019
Completed - The scheduled maintenance has been completed.
May 15, 13:28 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 11:45 UTC
Scheduled - Team is upgrading Network Insight service for a better experience to users. As part of this activity, the service will not be available.

Start Time: Wednesday, 15 May 2019 10.00 AM UTC
End Time: Wednesday, 15 May 2019 02:00 PM UTC

Impact: During the maintenance window, Network Insight service will not be available. It is advised that you wait till the maintenance window is over. This is for your information only and NO action is required from the user.
May 15, 09:37 UTC
Completed - The scheduled maintenance has been completed.
May 15, 08:18 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 07:17 UTC
Scheduled - Please be advised that the VMC Team will be performing Scheduled maintenance on the VMware Site Recovery service on the Production environment.

Start: May 15th, 2019 07:00 AM UTC
End: May 15th, 2019 09:00 AM UTC
Duration : 120 minutes

Impact: None
May 14, 15:01 UTC
Completed - The scheduled maintenance has been completed.
May 15, 00:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 07:09 UTC
Scheduled - Please be advised that the VMware Cloud Assembly team will be performing maintenance on Blueprint service during the following period.

Start : May 14, 2019 07:00 AM UTC
End : May 14, 2019 09:00 AM UTC
Duration: 120 minutes

Impact: Provisioning of Cloud Assembly blueprints will be unavailable and the Infrastructure tab in Cloud Assembly and in Service Broker will be unresponsive.
May 13, 13:54 UTC
May 13, 2019
Completed - The scheduled maintenance has been completed.
May 13, 17:47 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 17:00 UTC
Scheduled - Please be advised that Log Intelligence engineers will be performing maintenance on the Service as part of platform upgrade. During this maintenance, users may not be able to access the service.

Start : May 13, 2019 05:00 PM UTC
End : May 13, 2019 06:00 PM UTC
Duration: 60 minutes

Impact: During this maintenance, Users may experience availability issue with the service or related functionally.
May 10, 17:34 UTC
Completed - This maintenance activity has been cancelled.
May 13, 12:04 UTC
Scheduled - Please be advised that the VMC Team will be performing Scheduled maintenance on the VMware Site Recovery service on the Production environment.

Start: May 13th, 2019 12:00 PM UTC
End: May 13th, 2019 2:00 PM UTC
Duration : 120 minutes

Impact: All DRaaS tasks will be paused for 15 - 20 minutes, although customers will be able to trigger new tasks.
May 10, 14:41 UTC
May 12, 2019

No incidents reported.