VMware Cloud Services Status

VMware Cloud on AWS: SDDC provisioning failures in US East (N. Virginia) region

Update - VMware Engineering teams are also working in parallel to increase the free capacity in the US West (Oregon) region. Our next update will be in 48 hours or sooner if available.

Start Time: October 10, 2019 18:00 UTC
End Time: N/A

Impact: New SDDC provisioning or adding hosts/clusters may fail in US West (Oregon). There is no impact on existing workloads.
Oct 16, 23:41 UTC

Update - VMware Engineering teams continue to work to increase the free capacity in the US East (N. Virginia) region. Our next update will be in 48 hours or sooner if available.

Start Time: October 10, 2019 18:00 UTC
End Time: N/A

Impact: New SDDC provisioning or adding hosts/clusters may fail in US East (N. Virginia). There is no impact on existing workloads.
Oct 14, 18:23 UTC

Update - VMware Engineering team is actively working to increase the free capacity in the US East (N. Virginia) region. Our next update will be in 24 hours or sooner if available.

Start Time: October 10, 2019 18:00 UTC
End Time: N/A

Impact: New SDDC provisioning or adding hosts/clusters may fail in US East (N. Virginia). There is no impact on existing workloads.
Oct 13, 19:32 UTC

Update - VMware Engineering teams continue to work to increase the free capacity in the US East (N. Virginia) region. Our next update will be in 24 hours or sooner if available.

Start Time: October 10, 2019 18:00 UTC
End Time: N/A

Impact: New SDDC provisioning or adding hosts/clusters may fail in US East (N. Virginia). There is no impact on existing workloads.
Oct 12, 18:15 UTC

Update - VMware Engineering teams continue to work to increase the free capacity in the US East (N. Virginia) region. To add, we have addressed the situation at Asia Pacific (Sydney) region. Our next update will be in 24 hours or sooner if available.

Start Time: October 10, 2019 18:00 UTC
End Time: N/A

Impact: New SDDC provisioning or adding hosts/clusters may fail in US East (N. Virginia). There is no impact on existing workloads.
Oct 11, 17:54 UTC

Identified - VMware Engineering teams are also working to increase free capacity in the Asia Pacific (Sydney) regions. Our next update will be in 24 hours or sooner if available.

Start Time: October 10, 2019 18:00 UTC
End Time: N/A

Impact: New SDDC provisioning or adding hosts/clusters may fail in US East (N. Virginia) and Asia Pacific (Sydney). There is no impact on existing workloads.
Oct 10, 20:04 UTC

Investigating - VMware Engineering teams are working to increase free capacity in the US East (N. Virginia) region. Our next update will be in 24 hours or sooner if available.

Start Time: October 10, 2019 18:00 UTC
End Time: N/A

Impact: New SDDC provisioning or adding hosts/clusters may fail in US East (N. Virginia). There is no impact on existing workloads.
Oct 10, 18:45 UTC

VMware Cloud on AWS SDDC Degraded Performance

US East (N. Virginia) Degraded Performance

US East (Ohio) Operational

US West (N. California) Operational

US West (Oregon) Degraded Performance

Europe (Ireland) Operational

Europe (London) Operational

Europe (Paris) Operational

Europe (Frankfurt) Operational

Asia Pacific (Singapore) Operational

Asia Pacific (Sydney) Operational

Asia Pacific (Mumbai) Operational

Asia Pacific (Tokyo) Operational

Asia Pacific (Seoul) Operational

South America (São Paulo) Operational

Canada (Central) Operational

VMware Cloud on AWS Operational

DRaaS Operational

HCX Operational

VMware Cloud on Dell EMC Operational

VMware SD-WAN by VeloCloud Operational

VMware SD-WAN Orchestrators Operational

VMware SD-WAN Gateways Operational

VMware Network Insight Operational

VMware AppDefense Operational

VMware Log Intelligence Operational

VMware Cloud PKS Operational

VMware Hybrid Cloud Extension (HCX) Operational

VMware Cloud Assembly Operational

VMware Code Stream Operational

VMware Service Broker Operational

VMware Skyline Operational

VMware Learning Platform Operational

VMware Pulse IoT Center Operational

VMware Secure State Operational

VMware Cloud Marketplace Operational

VMware vCloud Usage Insight Operational

VMware Cloud Provider Hub Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

VMware Secure State - Scheduled Maintenance Oct 18, 16:00 - Oct 22, 05:00 UTC

Please be advised that VMware Secure State team engineers will be performing planned maintenance on the Service to improve the API experience.

Start Time: October 18, 2019 16:00 UTC
End Time: October 22, 2019 05:00 UTC
Duration: 5100 minutes

Impact: New findings and alerts may be delayed.
Posted on Oct 15, 01:19 UTC

Past Incidents

Oct 18, 2019

VMware Cloud on AWS: SDDC Capacity issue in Asia Pacific Southeast Region

Resolved - VMware Cloud Services on AWS is completely operational in the Asia Pacific South East Region (Singapore) region. This incident is resolved.

Start Time: October 15, 2019, 08:32 UTC
End Time: October 18,2019, 07:51 UTC

Impact: None
Oct 18, 11:11 UTC

Update - VMware Cloud on AWS continues to experience issues while deploying new SDDCs in Asia Pacific South East Region (Singapore). VMware Engineering team is working actively to isolate the problem. The next update shall be provided within 24 hours.

Start Time: October 15, 2019 08:32 UTC
End Time: N/A

Impact: New SDDC provisioning may fail for Asia Pacific South East.
Oct 17, 09:50 UTC

Update - VMware Cloud on AWS might experience issues while deploying new SDDCs in Asia Pacific South East Region (Singapore). We are actively investigating the issue. The next update shall be provided within 24 hours.

Start Time: October 15, 2019 08:32 UTC
End Time: N/A

Impact: New SDDC provisioning may fail for Asia Pacific South East.
Oct 16, 10:44 UTC

Identified - VMware Cloud on AWS might experience issues while deploying new SDDC in Asia Pacific South East Region(Singapore). Team is actively investigating the issue. Next update shall be provided within 24 hours.

Start Time: October 15, 2019 08:32 UTC
End Time: N/A

Impact: New SDDC provisioning may fail for Asia Pacific South East.
Oct 15, 08:33 UTC

Skyline Service Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Oct 18, 06:16 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 06:15 UTC

Scheduled - Validating Skyline banner for better customer experience, rest assured all Skyline features are accessible without any issue.

Start : October 18, 2019 06:15 AM UTC
End : October 18, 2019 07:15 AM UTC
Duration : 60 minutes

Impact: None
Oct 18, 06:11 UTC

Oct 17, 2019

VMware AppDefense Service - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Oct 17, 21:02 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 19:59 UTC

Scheduled - Please be advised that VMware AppDefense engineers will be performing maintenance on the service as part of major version upgrade.

Start Time: Wednesday,October 17, 2019 20:00 UTC
End Time: Wednesday,October 17, 2019 21:00 UTC
Duration: 60 Minutes

Impact: Appdefense manager UI will not be accessible for max of 30mins
Oct 17, 20:00 UTC

Oct 15, 2019

VMware Skyline Service Availability issue

Resolved - The VMware Skyline Service is working as expected. This is the final notification for this incident.

Start Time: October 15, 2019, 03:48 UTC
End Time: October 15, 2019, 06:54 UTC

Impact: None
Oct 15, 09:48 UTC

Monitoring - VMware Engineering team identified and applied the fix to restore the service. Skyline service is fully functional and working as expected. More updates shall be provided if needed.

Start Time: October 15, 2019, 03:48 UTC
End Time: October 15, 2019, 06:54 UTC

Impact: None
Oct 15, 06:57 UTC

Update - VMware Engineering teams continue to investigate for isolating and restoring the service at the earliest. More updates shall be provided within an hour.

Start Time: October 15, 2019, 03:48 UTC
End Time: N/A

Impact: Users may not be able to access the service or may experience trouble while accessing the service.
Oct 15, 06:24 UTC

Update - VMware Skyline Service is experiencing Availability/Login issue via My.vmware.com and console.cloud.vmware.com. VMware Engineering team is investigating to isolate and restore the service at the earliest. More updates shall be provided within the next 1 hour.

Start Time: October 15, 2019, 03:48 UTC
End Time: N/A

Impact: Users may not be able to access the service or may experience trouble while accessing the service.
Oct 15, 04:48 UTC

Investigating - VMware Skyline Service is experiencing Availability issues. Our engineers are currently investigating the issue with the service disruption and will continue to update as we have more information.

Start Time: October 15, 2019 03:48 UTC
End Time: N/A

Impact: User may not be able to access the service or may experience trouble while accessing the service.
Oct 15, 03:53 UTC

VMware Cloud on AWS: SDDC provisioning failures in US West (Oregon) Region

Resolved - VMware Cloud Services on AWS is completely operational in the US-West (Oregon) region. This incident is resolved.

Start Time: October 14, 2019 07:56 UTC
End Time: October 15, 2019 07:08 UTC

Impact: None
Oct 15, 07:20 UTC

Identified - VMC Engineering team continue to work with AWS to mitigate the capacity issues in US West (Oregon) region. Our next update shall be provided within 24 hours.

Start Time: October 14, 2019 07:56 UTC
End Time: N/A

Impact: New SDDC provisioning may fail in US West (Oregon). There is no impact to the existing workloads.
Oct 14, 14:59 UTC

Update - VMC Engineering team continue to work with AWS to mitigate the capacity issues in US West (Oregon) region. Our next update shall be provided within 24 hours.

Start Time: October 14, 2019 07:56 UTC
End Time: N/A

Impact: New SDDC provisioning may fail in US West (Oregon). There is no impact to the existing workloads.
Oct 14, 14:54 UTC

Investigating - VMware Cloud on AWS might experience issues while deploying new SDDC in US-WEST region. Team is actively investigating the issue. The next update will be provide in 3 hours or sooner.

Start Time: October 14, 2019 07:56 UTC
End Time: N/A

Impact: New SDDC provisioning may fail in US West (Oregon). There is no impact to the existing workloads.
Oct 14, 08:03 UTC

Planned Network Insight service upgrade

Completed - The scheduled maintenance has been completed.
Oct 15, 06:32 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 02:32 UTC

Scheduled - The Network Insight service is being upgraded for a better experience to users. As part of this activity, the service will not be available.

Start Time: Tuesday, 15 Oct 2019 2:30 UTC
End Time: Tuesday, 15 Oct 2019 6:30 UTC

Impact: During the maintenance window, Network Insight service may not be available for some time.
Oct 15, 02:00 UTC

VMWare Symphony Production - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Oct 15, 06:03 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 05:32 UTC

Scheduled - Please be advised that Symphony engineers will be performing maintenance on production service.

Start Time: October 15,2019, 2019 05:30 UTC
End Time: October 15, 2019 06:00 UTC
Duration: 30 minutes

Impact: Services will be unavailable during this maintenance.
Oct 15, 03:16 UTC

Oct 12, 2019

Performance Degradation with VMware Log Intelligence

Resolved - Service is fully restored and all functionalities are working as expected. This is the final notification for this incident.

Start Time: October 11, 2019 21:38 UTC
End Time: October 12, 2019 02:15 UTC

Impact: None
Oct 12, 02:19 UTC

Identified - VMware Engineering team has identified the root cause and fix has been implemented. System is now working as expected. However, messages will continue to be delayed until backlog is completed. Next update in 30 mins.

Start Time: October 11, 2019 21:38 UTC
End Time: N/A

Impact: Customers might experience log ingestion delays.
Oct 12, 01:28 UTC

Investigating - VMware Log Intelligence service is experiencing performance degradation issues. We are currently investigating the cause and will provide an update as soon as possible.

Start Time: October 12, 2019 00:08 UTC
End Time: N/A

Impact: Customers can expect to see log ingestion delays ranging from 30 to 90 minutes.
Oct 12, 00:17 UTC

Oct 9, 2019

No incidents reported.

Oct 8, 2019

No incidents reported.

Oct 7, 2019

VMware Cloud PKS Performance Degradation issue

Resolved - VMware Engineering teams have confirmed the resolution of issue in the US-East region. The service is fully functional and working as expected. This incident has been resolved.

Start Time: October 07, 2019 04:14 UTC
End Time: October 07, 2019 05:06 UTC

Impact: None
Oct 7, 05:51 UTC

Identified - VMware Engineering team identified the issue and working towards the fix. More updates shall be provided within the next 1 hour.

Start Time: October 07, 2019 04:14 UTC
End Time: N/A

Impact: Users might experience issues while creating cluster in US-East Region (North Virginia). Existing workloads are not expected to be impacted.
Oct 7, 05:10 UTC

Investigating - VMware Cloud PKS is experiencing Performance Degradation issues. We are currently investigating the cause and will provide an update as soon as possible.

Start Time: October 07, 2019 04:45 UTC
End Time: N/A

Impact: User may experience slow or unresponsive service.
Oct 7, 04:51 UTC

Oct 6, 2019

No incidents reported.

Oct 5, 2019

VMware Skyline Service Intermittent Availability issue

Resolved - VMware Skyline Advisor Service is fully restored and all functionalities are working as expected. This is the final notification for the incident.

Start Time: October 05, 2019 14:53 hours UTC
End Time: October 05, 2019 16:30 hours UTC

Impact: None
Oct 5, 16:50 UTC

Update - The VMware Skyline Advisor Service is experiencing functionality issues. VMware engineering team is currently investigating the issue and will provide an update as we have more information.

Start Time: October 05, 2019 14:53 UTC
End Time: N/A

Impact: User may not be able to access the service or may experience trouble while accessing the service.
Oct 5, 15:59 UTC

Investigating - VMware Skyline Service is experiencing Intermittent Availability issues. Our engineers are currently investigating the issue with the service disruption and will continue to update as we have more information.

Start Time: October 05, 2019 14:53 UTC
End Time: N/A

Impact: User may not be able to access the service or may experience trouble while accessing the service.
Oct 5, 15:14 UTC

VMware Cloud on AWS: Unable to access the Network and Security tab

Resolved - VMware Cloud on AWS Service functionality issues on Network and Security tab is fixed. This is the final notification for this incident.

Start Time: October 05, 2019 04:20 UTC
End Time: October 05, 2019 11:20 UTC

Impact: None
Oct 5, 11:32 UTC

Investigating - VMware Cloud on AWS is currently experiencing functionality issues while accessing Network and Security tab. Engineering teams are engaged to work towards remediation.

Start Time: October 05, 2019 10:45 UTC
End Time: N/A

Impact: Customers will not be able to view Network and Security tab. No impact to the existing workloads.
Oct 5, 11:07 UTC

VMware Cloud on AWS Service Performance Degradation issue

Resolved - VMware Cloud on AWS Service experienced disruption for a brief period of time. However, services are now recovered and operational. This is the final notification for this incident.

Start Time: October 05, 2019 01:00 UTC
End Time: October 05, 2019 01:34 UTC

Impact: None
Oct 5, 01:50 UTC

Investigating - VMware Cloud on AWS Service is experiencing Performance Degradation issues. We are currently investigating the issue with the service disruption and will provide an additional update as soon as possible.

Start Time: October 05, 2019 01:00 UTC
End Time: N/A

Impact: User may not be able to access the service or may experience trouble while accessing the service. We do not expect an impact to existing workloads.
Oct 5, 01:14 UTC

Oct 4, 2019

VMware Skyline Service Intermittent Availability issue

Resolved - The VMware Skyline Service is working as expected. Users should be able to perform all operations through Skyline Dashboard.

Start Time: October 04, 2019 12:36 UTC
End Time: October 04, 2019 13:17 UTC

Impact: None
Oct 4, 13:26 UTC

Update - The VMware Skyline Service is experiencing functionality issues after login to Skyline Advisor via my.vmware.com. Our engineers are currently investigating the issue and will provide an update as we have more information.

Start Time: October 04, 2019 12:36 UTC
End Time: N/A

Impact: Some users may not be able to perform any operations on Skyline Advisor Dashboard.
Users can access the VMware Skyline Service from console.cloud.vmware.com. We do not expect an impact on existing workloads.
Oct 4, 13:22 UTC

Investigating - VMware Skyline Service is experiencing Intermittent Availability issues. Our engineers are currently investigating the issue with the service disruption and will continue to update as we have more information.

Start Time: October 04, 2019 12:56 UTC
End Time: N/A

Impact: User may not be able to access the service or may experience trouble while accessing the service.
Oct 4, 12:59 UTC

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