Monitoring - The service has returned to normal operating levels. VMware engineers will continue to monitor the service for stability. Updates will be provided as additional information becomes available.
Start Time: January 27, 2021 14:38 UTC
End Time: January 27, 2021 21:14 UTC
Impact: None
Jan 27, 22:44 UTC
Update - VMware engineers continue to investigate the issue. Additional updates will be provided in the next 1 hour.
Start Time: January 27, 2021 14:38 UTC
End Time:
Impact: Customers may experience slow response or latency while uploading log assist files.
Jan 27, 21:46 UTC
Investigating - Latency has risen above acceptable levels. VMware engineers are investigating the issue. Additional updates will be provided in the next 1 hour.
Start Time: January 27, 2021 14:38 UTC
End Time:
Impact: Customers may experience slow response or latency while uploading log assist files.
Jan 27, 20:48 UTC
Update - A slight increase in latency has been observed. Monitoring will continue for an additional hour. Additional updates will be provided in the next 1 hour.
Start Time: January 27, 2021 14:38 UTC
End Time: January 27, 2021 18:23 UTC
Impact: None.
Jan 27, 20:06 UTC
Monitoring - A change was reverted and latency has dropped to acceptable levels. The environment is being monitored to confirm latency remains low. Additional updates will be provided in the next 1 hour.
Start Time: January 27, 2021 14:38 UTC
End Time: January 27, 2021 18:23 UTC
Impact: None.
Jan 27, 19:18 UTC
Update - VMware engineering personnel continue to investigate the latency issues with the Skyline Log Assist service. The latency has subsided from previous peaks but continues to be above normal levels. More updates shall be provided in the next 1 hour.
Start Time: January 27, 2021 14:38 UTC
End Time: N/A
Impact: Customers may experience slow response or latency while uploading log assist files.
Jan 27, 18:03 UTC
Update - VMware engineering personnel have been engaged to investigate the latency issues with the Skyline Log Assist service. More updates shall be provided in the next 1 hour.
Start Time: January 27, 2021 14:38 UTC
End Time: N/A
Impact: Customers may experience slow response or latency while uploading log assist files.
Jan 27, 17:07 UTC
Update - VMware engineering team continues to investigate the latency issues with the Skyline Log Assist service. More updates shall be provided in the next 1 hour.
Start Time: January 27, 2021 14:38 UTC
End Time: N/A
Impact: Customers may experience slow response or latency while uploading log assist files.
Jan 27, 15:59 UTC
Update - VMware Skyline Log Assist is experiencing performance degradation issues. VMware engineering team is investigating on the same. More updates shall be provided in the next 1 hour.
Start Time: January 27, 2021 14:38 UTC
End Time: N/A
Impact: Customers may experience slow response or latency while uploading log assist files.
Jan 27, 15:05 UTC
Investigating - VMware Skyline is experiencing Performance Degradation issues. We are currently investigating the issue with the service disruption and will provide an additional update as soon as possible.
Start Time: January 27, 2021 14:38 UTC
End Time: N/A
Impact: User may not be able to access the service or may experience trouble while accessing the service. We do not expect an impact to existing workloads.
Jan 27, 14:58 UTC