VMware Skyline Advisor Emergency Maintenance
Update - Scheduled maintenance is in progress and expected to complete at 06:00 AM UTC Monday, 21st Jan 2019. We will keep you posted with updates.
Jan 19, 05:29 UTC
Update - VMware Skyline Maintenance is progressing. Users can now access VMware Skyline Advisor although the Proactive Findings feature is unavailable as the Maintenance continues. We do not have a definitive ETA at this time as to when the Proactive Findings feature will be available. We are extending the Maintenance by an additional 600 mins. We will provide additional updates as necessary. We apologize for any inconvenience this has caused.

Impact: Users can access VMware Skyline Advisor although the Proactive Findings feature is unavailable.
Jan 18, 21:16 UTC
Update - VMware Skyline Maintenance is progressing. Users can now access VMware Skyline Advisor although the Proactive Findings feature is unavailable as the Maintenance continues. We do not have a definitive ETA at this time as to when the Proactive Findings feature will be available. We are extending the Maintenance by an additional 120mins. We will provide additional updates as necessary. We apologize for any inconvenience this has caused.

Impact: Users can access VMware Skyline Advisor although the Proactive Findings feature is unavailable.
Jan 18, 19:31 UTC
Update - Emergency maintenance is still in progress. We are increasing the maintenance window by an additional 60min. We will provide updates as necessary.

Impact: Users will not be able to access Skyline Advisor
Jan 18, 18:24 UTC
Update - Emergency maintenance is still in progress. We are increasing the maintenance window by an additional 60min. We will provide updates as necessary.

Impact: Users will not be able to access Skyline Advisor
Jan 18, 17:19 UTC
Update - Emergency maintenance is still in progress. We will provide updates as necessary.
Jan 18, 16:02 UTC
In progress - Emergency maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 16:01 UTC
Scheduled - VMware Skyline is performing an emergency maintenance. VMware Skyline Advisor will be unavailable during the maintenance.

Start : January 18, 2019 04:00 PM UTC
End : January 18, 2019 05:00 PM UTC
Duration: 60 minutes

Impact: Users will not be able to access Skyline Advisor
VMware Cloud on AWS   ? Operational
VMware Network Insight   ? Operational
VMware AppDefense   ? Operational
VMware Log Intelligence   ? Operational
VMware Kubernetes Engine   ? Operational
VMware Hybrid Cloud Extension (HCX)   ? Operational
VMware Cloud Assembly   ? Operational
VMware Code Stream   ? Operational
VMware Service Broker   ? Operational
VMware Skyline   Under Maintenance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
VMware Hybrid Cloud Extension (HCX) Service - Scheduled Maintenance Jan 25, 19:00 - Jan 26, 19:00 UTC
Please be advised that VMware Hybrid Cloud Extension (HCX) service team engineers will be performing planned maintenance on the Service as part of Platform upgrade.

Start : January 25, 2019 07:00 PM UTC
End : January 26, 2019 07:00 PM UTC
Duration: 1440 minutes

Impact: User may experience slow or unresponsive service.
Posted on Jan 15, 20:44 UTC
Past Incidents
Jan 20, 2019

No incidents reported today.

Jan 19, 2019
VMware Cloud backend service - Scheduled Maintenance
Completed - The scheduled maintenace has been completed.
Jan 19, 04:21 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary
Jan 19, 03:00 UTC
Scheduled - Please be advised that VMware Cloud backend service team engineers will be performing planned maintenance on the Service hosted on their internal systems.

Start : January 19, 2019 03:00 AM UTC
End : January 19, 2019 04:30 AM UTC
Duration: 90 minutes

Impact: User may not be able to access or experiencing trouble when logging into the VMware Cloud Services. We do not expect an impact to existing workloads.
Jan 18, 12:35 UTC
Jan 18, 2019
VMware Cloud Services login issue
Resolved - This incident has been resolved.

Start Time: January 18, 2019 08:05 PM UTC
End Time: January 18, 2019 08:29 PM UTC

Impact: None
Jan 18, 23:03 UTC
Update - Console Login for VMware Cloud Services are executing successfully. We will monitor our VMware Cloud Services to confirm no interruption in service. We will provide additional updates as soon as possible.

Start Time: January 18, 2019 08:05 PM UTC
End Time: January 18, 2019 08:29 PM UTC

Impact: None
Jan 18, 21:58 UTC
Monitoring - Console Login for our VMware Cloud Services have recovered. We are verifying full service functionality. We will provide an additional update as soon as possible.

Start Time: January 18, 2019 08:05 PM UTC
End Time:

Impact: Users should be able to successfully login to the consoles of our VMware Cloud Services. We do not expect an impact to existing workloads.
Jan 18, 20:38 UTC
Identified - VMware Cloud Services are recovering. We are verifying full console login functionality. We are currently investigating the issue with the service disruption and will provide an update as soon as possible.

Impact: Users may not be able to intermittently login to the consoles of our VMware Cloud Services. We do not expect an impact to existing workloads.
Jan 18, 20:15 UTC
Investigating - VMware Cloud Services are experiencing an intermittent issue with console login. We are currently investigating the issue with the service disruption and will provide an update as soon as possible.

Impact: Users may not be able to login to the consoles of our VMware Cloud Services. We do not expect an impact to existing workloads.
Jan 18, 20:04 UTC
VMware AppDefense Service - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jan 18, 17:32 UTC
Verifying - Verification is currently underway for the maintenance items.
Jan 18, 17:20 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 17:03 UTC
Scheduled - Please be advised that VMware AppDefense service team engineers will be performing planned maintenance on the Service as part of Platform upgrade.

Start : January 18, 2019 05:00 PM UTC
End : January 18, 2019 05:10 PM UTC
Duration: 10 minutes

Impact: Service may not be available during the maintenance window. We do not expect an impact to existing workloads.
Jan 18, 08:19 UTC
Jan 17, 2019

No incidents reported.

Jan 16, 2019

No incidents reported.

Jan 15, 2019

No incidents reported.

Jan 14, 2019

No incidents reported.

Jan 13, 2019

No incidents reported.

Jan 12, 2019
VMware Cloud on AWS Service Intermittent Availability issue
Resolved - This incident has been resolved.

Start Time: January 12, 2019 02:15 AM UTC
End Time: Januray 12, 2019 08:48 AM UTC

Impact: None
Jan 12, 08:59 UTC
Identified - VMware Cloud on AWS Service has detected and experiencing an intermittent availability issue in EU-WEST-2 Region, the issue has been narrowed down to one AZ.
Issues were found with the power to network devices, which has now been resolved. The engineering team is actively reviewing all SDDC in this AZ for connectivity issues.

Start Time: January 12, 2019 02:15 AM UTC
End Time: N/A

Impact: User may not be able to access the service or may experience trouble while accessing the service in this single availability zone in the EU-WEST-2.
Jan 12, 03:52 UTC
Update - VMware Cloud on AWS Service has detected and experiencing a intermittent availability issue in EU-WEST-2 Region, the issue has been narrowed down to one AZ.
Engineering teams are engaged to investigate to recover and restore service.

Start Time: January 12, 2019 02:15 AM UTC
End Time: N/A

Impact: User may not be able to access the service or may experience trouble while accessing the service in this single availability zone in the EU-WEST-2.
Jan 12, 02:59 UTC
Investigating - VMware Cloud on AWS Service is experiencing Intermittent Availability issue. We are currently investigating the issue with the service disruption and will provide an additional update as soon as possible.

Start Time: January 12, 2019 02:15 AM UTC
End Time: N/A

Impact: User may not be able to access the service or may experience trouble while accessing the service. We do not expect an impact to existing workloads.
Jan 12, 02:36 UTC
VMware Cloud on AWS Service - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jan 12, 02:39 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 01:41 UTC
Scheduled - Please be advised that VMware Cloud on AWS service team engineers will be performing planned maintenance on the Service as part of Platform upgrade.

Start : January 12, 2019 01:30 AM UTC
End : January 12, 2019 04:30 AM UTC
Duration: 180 minutes

Impact: Service may not be available during the maintenance window. We do not expect an impact to existing workloads.
Jan 11, 23:02 UTC
Jan 11, 2019
VMware Log Intelligence - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jan 11, 15:11 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 14:33 UTC
Scheduled - Please be advised that VMware Log Intelligence service team engineers will be performing planned maintenance on the Service as part of Platform upgrade.

Start : January 11, 2019 02:30 PM UTC
End : January 11, 2019 03:15 PM UTC
Duration: 45 minutes

Impact: User may not be able to access the service or may experience trouble while accessing the service. We do not expect an impact to existing workloads.
Jan 11, 14:16 UTC
VMware Skyline - Log Assist Function unavailable
Resolved - This issue has been resolved. VMware Skyline Log Assist is fully operational now.
Jan 11, 12:45 UTC
Identified - VMware Skyline Log Assist is not available during backend services upgrade. Once the upgrade is complete, the Log Assist function will be restored. The upgrade is estimated to complete 1/14. We will update when the upgrade is complete.

Start Time: January 09 2019 08:30PM UTC
End Time: N/A

Impact - Log Assist function unavailable.
Jan 9, 21:37 UTC
Jan 10, 2019
VMware Skyline Services Intermittent Availability issue
Resolved - This incident has been resolved.

Start Time: January 10, 2019 12:50 PM UTC
End Time: January 10, 2019 01:37 PM UTC

Impact: None
Jan 10, 15:51 UTC
Monitoring - VMware Skyline services has recovered. We are verifying full functionality and will provide an update as soon as possible.

Start Time: January 10, 2019 12:50 PM UTC
End Time: January 10, 2019 01:37 PM UTC

Impact: None
Jan 10, 14:05 UTC
Investigating - VMware Skyline Services experienced Intermittent Availability issue which has recovered. We are verifying full console login functionality. We are currently investigating the issue with the service disruption and will provide an update as soon as possible.

Start Time: January 10, 2019 12:50 PM UTC
End Time: N/A

Impact: User may not be able to access or experience trouble when logging into the VMware Skyline Services. We do not expect an impact to existing workloads.
Jan 10, 13:45 UTC
VMware Cloud backend service Availability issue
Resolved - VMware Cloud backend services is functioning properly. The incident has been resolved.

Start Time: January 10, 2019 10:15 AM UTC
End Time: January 10, 2019 10:45 AM UTC

Impact: None
Jan 10, 12:36 UTC
Monitoring - VMware Cloud backend services has recovered. We are verifying full functionality and will provide an update as soon as possible.

Start Time: January 10, 2019 10:15 AM UTC
End Time: N/A

Impact: None
Jan 10, 11:41 UTC
Update - VMware Cloud Services are recovering. We are verifying full console login functionality. We are currently investigating the issue with the service disruption and will provide an update as soon as possible.

Start Time: January 10, 2019 10:15 AM UTC
End Time: N/A

Impact: User may not be able to access or experience trouble when logging into the VMware Cloud Services. We do not expect an impact to existing workloads.
Jan 10, 11:07 UTC
Investigating - VMware Cloud backend services are experiencing Availability issue. We are currently investigating the issue with the service disruption and will provide an update as soon as possible.

Start Time: January 10, 2019 10:15 AM UTC
End Time: N/A

Impact: User may not be able to access or experience trouble when logging into the VMware Cloud Services. We do not expect an impact to existing workloads.
Jan 10, 10:30 UTC
Jan 8, 2019
VMware Skyline Service Intermittent Availability issue
Resolved - This incident has been resolved.

Start Time: January 08, 2019 01:35 PM UTC
End Time: January 08, 2019 03:20 PM UTC

Impact: None
Jan 8, 15:27 UTC
Update - VMware Skyline Service is experiencing an Intermittent Availability/Login issue. Our engineers are currently investigating the issue with the service disruption and will continue to update as we have more information.

Start Time: January 08, 2019 01:35 PM UTC
End Time: N/A

Impact: Users may not be able to login to Skyline advisor via My.vmware.com. We do not expect an impact to existing workloads.
Jan 8, 14:28 UTC
Investigating - VMware Skyline Service is experiencing Intermittent Availability issue. Our engineers are currently investigating the issue with the service disruption and will continue to update as we have more information.

Start Time: January 08, 2019 01:35 PM UTC
End Time: N/A

Impact: User may not be able to access the service or may experience trouble while accessing the service.
Jan 8, 14:03 UTC
Jan 7, 2019

No incidents reported.

Jan 6, 2019
VMware Cloud on AWS Service - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jan 6, 18:28 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 6, 18:03 UTC
Scheduled - Please be advised that VMware Cloud on AWS service team engineers will be performing planned maintenance on the Service as part of Platform upgrade.

Start : January 06, 2019 06:00 PM UTC
End : January 06, 2019 07:30 PM UTC
Duration: 90 minutes

Impact: Service may not be available during the maintenance window. We do not expect an impact to existing workloads.
Jan 6, 14:49 UTC
VMware Cloud backend service - Scheduled Maintenance
Update - The scheduled maintenance has been completed.
Jan 6, 10:12 UTC
Completed - The scheduled maintenance has been completed.
Jan 6, 10:12 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 6, 08:04 UTC
Scheduled - Please be advised that VMware Cloud backend service team engineers will be performing planned maintenance on the Service as part of Platform upgrade.

Start : January 06, 2019 08:00 AM UTC
End : January 06, 2019 10:00 AM UTC
Duration: 120 minutes

Impact: User may not be able to access or experiencing trouble when logging into the VMware Cloud Services. We do not expect an impact to existing workloads.
Jan 5, 17:49 UTC
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