VMware Cloud Services Status

VMware Skyline Service Availability issue

Update - VMware Skyline Service is fully functional and working as expected. VMware Engineering team will continue monitoring the service to ensure the issue does not resurface.
Next update in 4 hours.

Start Time: September 21, 2019 14:10 UTC
End Time: September 21, 2019 17:38 UTC

Impact: None
Sep 21, 23:23 UTC

Update - VMware Skyline Service is fully operational. VMware Engineering team will continue to monitor the service to ensure no additional impact. Next update in 4 hours.

Start Time: September 21, 2019 14:10 UTC
End Time: September 21, 2019 17:38 UTC

Impact: None
Sep 21, 19:32 UTC

Monitoring - VMware Skyline Service is operational. VMware Engineering team continues to monitor the services for any potential impact. Next update in 2 hours.

Start Time: September 21, 2019 14:10 UTC
End Time: September 21, 2019 17:38 UTC

Impact: None
Sep 21, 17:52 UTC

Update - VMware Skyline Service is experiencing availability issue. Our Engineering team continues to work on triaging the issue. Next update in 1 hour.

Start Time: September 21, 2019 14:10 UTC
End Time: N/A

Impact: Users may not be able to access the service or may experience trouble while accessing the service. Existing work loads will not be impacted.
Sep 21, 16:50 UTC

Update - VMware Skyline Service is experiencing an availability issue. VMware engineering team is actively working on this issue and we will provide the next update in 1 hour.

Start Time: September 21, 2019 14:10 UTC
End Time: N/A

Impact: Users may not be able to access the service or may experience trouble while accessing the service
Sep 21, 15:56 UTC

Update - VMware Skyline Service is experiencing an availability issue. VMware engineering team is working on this issue and we will provide the next update in 1 hour.

Start Time: September 21, 2019 14:10 UTC
End Time: N/A

Impact: Users may not be able to access the service or may experience trouble while accessing the service
Sep 21, 14:52 UTC

Investigating - VMware Skyline Service is experiencing an Intermittent Availability/Login issue. Our VMware engineers are currently investigating the issue with the service disruption and will continue to update as we have more information.

Start Time: September 21, 2019 14:10 UTC
End Time: NA

Impact: Users may not be able to login to Skyline advisor. We do not expect an impact on existing workloads.
Sep 21, 14:24 UTC

VMware Cloud on AWS SDDC Operational

US East (N. Virginia) Operational

US East (Ohio) Operational

US West (N. California) Operational

US West (Oregon) Operational

Europe (Ireland) Operational

Europe (London) Operational

Europe (Paris) Operational

Europe (Frankfurt) Operational

Asia Pacific (Singapore) Operational

Asia Pacific (Sydney) Operational

Asia Pacific (Mumbai) Operational

Asia Pacific (Tokyo) Operational

Asia Pacific (Seoul) Operational

South America (São Paulo) Operational

Canada (Central) Operational

VMware Cloud on AWS Operational

DRaaS Operational

HCX Operational

VMware Network Insight Operational

VMware SD-WAN by VeloCloud Operational

VMware SD-WAN Orchestrators Operational

VMware SD-WAN Gateways Operational

VMware AppDefense Operational

VMware Log Intelligence Operational

VMware Cloud PKS Operational

VMware Hybrid Cloud Extension (HCX) Operational

VMware Cloud Assembly Operational

VMware Code Stream Operational

VMware Service Broker Operational

VMware Skyline Operational

VMware Learning Platform Operational

VMware Pulse IoT Center Operational

VMware Secure State Operational

VMware Cloud Marketplace Operational

VMware vCloud Usage Insight Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 21, 2019

VMware Cloud on AWS - SDDC provisioning failures

Resolved - VMware Cloud Services on AWS is completely operational in the US-East (N. Virginia) region. This incident is resolved.

Impact: No Impact

Start Time: September 13, 2019, 20:02 UTC
End Time: September 21, 2019, 23:21 UTC
Sep 21, 00:53 UTC

Update - VMware Engineering team has enabled add hosts functionality for existing orgs. We continue to work towards full recovery in US-East (N. Virginia). More updates shall be provided within the next 48 hours.

Impact: SDDC provisioning and adding hosts/clusters in US-East (N. Virginia) may intermittently fail. We do not expect this issue to impact existing workloads in existing SDDCs.

Start Time: September 13, 2019, 08:02 PM UTC
End Time: N/A
Sep 19, 00:08 UTC

Update - VMware Cloud on AWS may experience intermittent failures when provisioning SDDCs and adding hosts/clusters in US-East (N. Virginia). VMware Engineering team continues to work towards full recovery. Our next update will be in 24 hours.

Impact: SDDC provisioning and adding hosts/clusters in US-East (N. Virginia) may intermittently fail. We do not expect this issue to impact existing workloads in existing SDDCs.

Start Time: September 13, 2019, 08:02 PM UTC
End Time: N/A
Sep 18, 00:58 UTC

Update - VMware Cloud on AWS may experience intermittent failures when provisioning SDDCs and adding hosts/clusters in US-East (N. Virginia). VMware Engineering team continues to make further progress to resolve this problem. More updates shall be provided within the next 24 hours.

Impact: SDDC provisioning and adding hosts/clusters in US-East (N. Virginia) may intermittently fail. We do not expect this issue to impact existing workloads in existing SDDCs.

Start Time: September 13, 2019, 08:02 PM UTC
End Time: N/A
Sep 16, 22:34 UTC

Update - VMware Engineering team continues to make progress towards the resolution.
VMware Cloud on AWS may experience intermittent failures when provisioning SDDCs and adding hosts/clusters in US-East (N. Virginia). Our next update will be in 24 hours

Impact: SDDC provisioning and adding hosts/clusters in US-East (N. Virginia) may intermittently fail. We do not expect this issue to impact existing workloads in existing SDDCs.

Start Time: September 13, 2019, 08:02 PM UTC
End Time: N/A
Sep 16, 00:15 UTC

Identified - The issue has been identified and a fix is being implemented.
Sep 16, 00:14 UTC

Update - VMware Cloud on AWS may experience intermittent failures when provisioning SDDCs and adding hosts/clusters in US-East (N. Virginia). VMware Engineering continues to work toward the resolution. Our next update will be in 24 hours.

Impact: SDDC provisioning and adding hosts/clusters in US-East (N. Virginia) may intermittently fail. We do not expect this issue to impact existing workloads in existing SDDCs.

Start Time: September 13, 2019, 08:02 PM UTC
End Time: N/A
Sep 15, 00:43 UTC

Investigating - VMware Cloud on AWS may experience intermittent failures when provisioning SDDCs and adding hosts/clusters in US-East (N. Virginia). VMware Engineering is actively investigating this issue. Our next update will be in 24 hours or sooner if more information becomes available.

Impact: SDDC provisioning and adding hosts/clusters in US-East (N. Virginia) may intermittently fail. We do not expect this issue to impact existing workloads in existing SDDCs.

Start Time: September 13, 2019, 08:02 PM UTC
End Time: N/A
Sep 13, 20:49 UTC

Sep 20, 2019

No incidents reported.

Sep 19, 2019

Planned Network Insight service upgrade

Completed - The scheduled maintenance has been completed.
Sep 19, 08:39 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 03:32 UTC

Scheduled - The Network Insight service is being upgraded for a better experience to users. As part of this activity, the service will not be available.

Start Time: Thursday, 19 Sep 2019 3:30 am UTC
End Time: Thursday, 19 Sep 2019 8:30 am UTC

Impact: During the maintenance window, Network Insight service may not be available for some time.
Sep 18, 17:28 UTC

Sep 17, 2019

Skyline scheduled maintenance in Production

Completed - The scheduled maintenance has been completed.
Sep 17, 00:47 UTC

Update - Please be advised that this maintenance shall be further extended by 12 hours.
New End Time: Monday, 16 September 2019, 19:30 UTC
Sep 16, 08:07 UTC

Update - This scheduled maintenance has been extended by 4 hours.
The new End Time is 16 Sep 2019 07:30 UTC
Sep 16, 06:24 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 03:31 UTC

Scheduled - Please be advised that VMware Engineers will be performing a scheduled maintenance on the Production environment.

Start: 14 Sep 2019 3:30 AM UTC
End: 16 Sep 2019 3:30 AM UTC
Duration: 48 hours

Impact: Customers will not be able to upload files using Log Assist
Sep 12, 16:07 UTC

Sep 16, 2019

Skyline Collector Registration issue for MyVMware Users

Resolved - The VMware Skyline Service is working as expected. This is the final update.

Impact:None

Start Time: September 16, 2019 05:30 UTC
End Time: September 16, 2019 06:34 UTC
Sep 16, 09:59 UTC

Monitoring - VMware Engineering teams have applied the fix. Service recovered. We will continue to closely monitor for stability. More updates shall be provided as necessary.

Impact:None

Start Time: September 16, 2019 05:30 UTC
End Time: September 16, 2019 06:34 UTC
Sep 16, 06:41 UTC

Identified - VMware Engineering teams have identified the issue. Teams are working towards fixing the issue at the earliest. More updates shall be provided within the next 30 minutes.

Start Time: September 16, 2019 05:30 UTC
End Time: N/A

Impact: MyVMware Users will not be able to register for Skyline Collector Service. No impact to the existing workload
Sep 16, 06:01 UTC

Investigating - The Skyline Collector registration for MyVMware users is failing. VMWare engineers are troubleshooting the issue.

Start Time: September 16, 2019 05:30 UTC
End Time: N/A

Impact: MyVMware Users will not be able to register for Skyline Collector Service. No impact to the existing workload
Sep 16, 05:47 UTC

Sep 15, 2019

VMware Cloud Services Scheduled Maintenance in Production

Completed - The scheduled maintenance has been completed.
Sep 15, 06:35 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 05:08 UTC

Scheduled - Please be advised that VMware Cloud Services support engineers will be performing scheduled maintenance on the Production Environment.

Start : September 15, 2019 04:30 AM UTC
End : September 15, 2019 06:30 AM UTC
Duration: 120 minutes

Impact: No impact to VMware Cloud Services Login Flow, however during this maintenance window customers will not be able to view the Estimated Charges. No impact to existing workloads.
Sep 13, 09:48 UTC

Sep 14, 2019

VMware Cloud Services Scheduled Maintenance in Production

Completed - The scheduled maintenance has been completed.
Sep 14, 08:31 UTC

Update - Scheduled maintenance is in progress. We are extending the maintenance window by 2 hours. We will provide updates as necessary.

New End Time : September 14, 2019 08:30 hours UTC
Sep 14, 06:17 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 04:35 UTC

Scheduled - Please be advised that VMware Cloud Services support engineers will be performing scheduled maintenance on the Production Environment.

Start : September 14, 2019 04:30 hours UTC
End : September 14, 2019 06:30 hours UTC
Duration: 120 minutes

Impact: No impact to VMware Cloud Services Login Flow, however during this maintenance window customers will not be able to view the Estimated Charges. No impact to existing workloads.
Sep 13, 09:46 UTC

VMware Cloud Services Scheduled Maintenance in Production

Completed - Closing this maintenance as duplicate.
Sep 14, 05:38 UTC

Sep 12, 2019

No incidents reported.

Sep 11, 2019

No incidents reported.

Sep 10, 2019

No incidents reported.

Sep 9, 2019

No incidents reported.

Sep 8, 2019

VMware Cloud Dependent Services Availability Issue

Resolved - VMware Cloud Services are fully restored and all functionalities are working as expected. The is the final notification for this Incident.

Start Time: September 08, 2019 09:37 UTC
End Time: September 08, 2019 10:12 UTC

Impact: None
Sep 8, 11:16 UTC

Identified - VMware Engineering team have identified the issue and applied the fix. The Services are fully functional and working as expected. We will provide an update if necessary.

Start Time: September 08, 2019 09:37 UTC
End Time: N/A

Impact: None
Sep 8, 10:48 UTC

Update - VMware Engineering team have identified the issue and applied the fix. The Services are fully functional and working as expected. We will provide an update if necessary.

Start Time: September 08, 2019 09:37 UTC
End Time: N/A

Impact: None
Sep 8, 10:43 UTC

Investigating - VMware Cloud Services Console is experiencing Availability issues. We are currently investigating the issue with the service disruption and will provide an update as soon as possible.

Start Time: September 08, 2019 09:37 UTC
End Time: N/A

Impact: User may not be able to access or experience trouble when logging into the the VMware Cloud Services. We do not expect an impact to existing workloads.
Sep 8, 10:33 UTC

Sep 7, 2019

Skyline Service Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Sep 7, 19:56 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 14:01 UTC

Scheduled - VMware Engineers will be performing scheduled maintenance on the production environment. During this maintenance, the Skyline Log Assist will be impacted.

Start : September 7, 2019 14:00 UTC
End: September 7, 2019 20:30 UTC
Duration : 390 minutes

Impact: VMware Skyline Log Assist will not be available during this activity.
Sep 5, 23:52 UTC

Subscribe to Incident