VMware Cloud Services Status

All Systems Operational

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VMware Cloud Services Platform Operational

VMware Cloud Services Identity Operational

VMware Cloud Services Billing, Payments and Usage Operational

VMware Cloud on AWS Operational

VMware Site Recovery Operational

HCX Operational

VMware Cloud on AWS SDDC Operational

Asia Pacific (Mumbai) Operational

Asia Pacific (Seoul) Operational

Asia Pacific (Singapore) Operational

Asia Pacific (Sydney) Operational

Asia Pacific (Tokyo) Operational

Canada (Central) Operational

Europe (Frankfurt) Operational

Europe (Ireland) Operational

Europe (London) Operational

Europe (Paris) Operational

South America (São Paulo) Operational

Stockholm Operational

US East (N. Virginia) Operational

US East (Ohio) Operational

US West (N. California) Operational

US West (Oregon) Operational

VMware Lab Platform Operational

US West (N.California) - us-west-1 Operational

US West (Washington) - us-west-2 Operational

Europe (Amsterdam) - eu-central-1 Operational

Asia Pacific (Bangalore) - ap-south-1 Operational

VMware App Launchpad Operational

VMware Cloud on Dell EMC Operational

VMware Cloud Partner Navigator Operational

VMware Cloud Director service Operational

Asia Pacific (Sydney) Operational

Asia Pacific (Tokyo) Operational

Europe (Frankfurt) Operational

US West (Oregon) Operational

VMware Integration Validation Service Operational

VMware Marketplace Operational

VMware NSX Advanced Load Balancer Operational

VMware Hybrid Cloud Extension (HCX) Operational

VMware Tanzu Operational

VMware Tanzu Application Catalog Operational

VMware Tanzu Mission Control Operational

VMware Tanzu Network Operational

VMware Tanzu Service Mesh Operational

VMware SASE Operational

VMware SASE Orchestrators Operational

VMware SASE Gateways Operational

VMware Technology Partner Hub Operational

VMware vCloud Usage Insight Operational

VMware vSphere Advantage Operational

VMware Skyline Operational

Skyline Advisor Operational

Skyline Log Assist Operational

Skyline OSR Operational

Skyline Registration Operational

VMware vRealize AI Cloud Operational

VMware vRealize Automation Cloud Operational

VMware Cloud Assembly Operational

VMware Code Stream Operational

VMware Service Broker Operational

Asia Pacific (Mumbai) Operational

Asia Pacific (Singapore) Operational

Asia Pacific (Sydney) Operational

Canada (Central) Operational

Europe (Frankfurt) Operational

US West (Oregon) Operational

VMware vRealize Log Insight Cloud Operational

Asia Pacific (Japan) Operational

Asia Pacific (Mumbai) Operational

Asia Pacific (Singapore) Operational

Asia Pacific (Sydney) Operational

Canada (Central) Operational

Europe (Frankfurt) Operational

Europe (London) Operational

South America (São Paulo) Operational

US West (Oregon) Operational

VMware vRealize Network Insight Cloud Operational

Asia Pacific (Mumbai) Operational

Asia Pacific (Sydney) Operational

Asia Pacific (Tokyo) Operational

Canada (Central) Operational

Europe (Frankfurt) Operational

Europe (London) Operational

US West (Oregon) Operational

VMware vRealize Operations Cloud Operational

Asia Pacific (Mumbai) Operational

Asia Pacific (Singapore) Operational

Asia Pacific (Sydney) Operational

Canada (Central) Operational

Europe (Frankfurt) Operational

Europe (London) Operational

South America (São Paulo) Operational

US West (Oregon) Operational

Pivotal Tracker Operational

CloudHealth Secure State Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

VMware vRealize Log Insight Cloud (AU) - Scheduled Maintenance May 23, 11:00-12:30 UTC

Please be advised that VMware vRealize Log Insight Cloud engineers will be performing maintenance on the service as part of Platform upgrade.

Start Time: May 23, 2022 11:00 UTC
End Time: May 23, 2022 12:30 UTC
Duration: 90 minutes

Impact: UI may be affected. Log ingestion may be delayed.
Posted on May 16, 07:08 UTC

VMware Cloud Partner Navigator - Scheduled Maintenance May 24, 04:30-05:30 UTC

Please be advised that VMware Cloud Partner Navigator engineers will be performing maintenance on the service as part of Platform upgrade.

Start Time: May 24, 2022 04:30 UTC
End Time: May 24, 2022 05:30 UTC
Duration: 60 minutes

Impact: VMware Cloud Partner Navigator will be intermittently unavailable.
Posted on May 19, 10:17 UTC

VMware vRealize Log Insight Cloud (UK) - Scheduled Maintenance May 24, 06:00-07:30 UTC

Please be advised that VMware vRealize Log Insight Cloud engineers will be performing maintenance on the service as part of Platform upgrade.

Start Time: May 24, 2022 06:00 UTC
End Time: May 24, 2022 07:30 UTC
Duration: 90 minutes

Impact: UI may be affected. Log ingestion may be delayed.
Posted on May 16, 07:14 UTC

VMware vRealize Log Insight Cloud (BR) - Scheduled Maintenance May 24, 11:00-12:30 UTC

Please be advised that VMware vRealize Log Insight Cloud engineers will be performing maintenance on the service as part of Platform upgrade.

Start Time: May 24, 2022 11:00 UTC
End Time: May 24, 2022 12:30 UTC
Duration: 90 minutes

Impact: UI may be affected. Log ingestion may be delayed.
Posted on May 16, 07:25 UTC

VMware vRealize Log Insight Cloud (JP) - Scheduled Maintenance May 25, 11:00-12:30 UTC

Please be advised that VMware vRealize Log Insight Cloud engineers will be performing maintenance on the service as part of Platform upgrade.

Start Time: May 25, 2022 11:00 UTC
End Time: May 25, 2022 12:30 UTC
Duration: 90 minutes

Impact: UI may be affected. Log ingestion may be delayed.
Posted on May 16, 08:05 UTC

vRealize Cloud Automation May release - Scheduled Maintenance May 28, 07:00-09:00 UTC

Please be advised that VMware vRealize Automation Cloud engineers will be performing maintenance on the service as part of Platform upgrade.

Start Time: May 28, 2022 07:00 UTC
End Time: May 28, 2022 09:00 UTC
Duration: 120 minutes

Impact: Services may be unresponsive/requests may intermittently fail for brief periods.
Posted on May 18, 22:24 UTC

VMware vRealize Log Insight Cloud (US) - Scheduled Maintenance May 30, 07:30-12:30 UTC

Please be advised that VMware vRealize Log Insight Cloud engineers will be performing maintenance on the service as part of Platform upgrade.

Start Time: May 30, 2022 07:30 UTC
End Time: May 30, 2022 12:30 UTC
Duration: 300 minutes

Impact: UI may be affected. Log ingestion may be delayed.
Posted on May 16, 08:10 UTC

VMware Cloud on AWS - Scheduled Maintenance Jun 4, 15:00-18:00 UTC

Update - Please be advised that VMware Cloud on AWS engineers will be performing maintenance on the service as part of Platform upgrade

Start Time: June 04, 2022 15:00 UTC
End Time: June 04, 2022 18:00 UTC
Duration: 180 minutes

Impact: VMC on Dell (Dimension), VMC Console and Network and Security Tab will be unavailable.
May 10, 16:51 UTC

Scheduled - Please be advised that VMware Cloud on AWS engineers will be performing maintenance on the service as part of Platform upgrade

Start Time: June 04, 2022 15:00 UTC
End Time: June 04, 2022 18:00 UTC
Duration: 180 minutes

Impact: VMC on Dell (Dimension), VMC Console and Network and Security Tab will be unavailable.
May 10, 16:49 UTC

Past Incidents

May 23, 2022

VMware vRealize Log Insight Cloud (CA) - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
May 23, 07:05 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 06:08 UTC

Scheduled - Please be advised that VMware vRealize Log Insight Cloud engineers will be performing maintenance on the service as part of Platform upgrade.

Start Time: May 23, 2022 06:00 UTC
End Time: May 23, 2022 07:30 UTC
Duration: 90 minutes

Impact: UI may be affected. Log ingestion may be delayed.
May 16, 07:02 UTC

VMware Cloud Services Issue

Resolved - VMware Engineering team has recovered all affected services. This incident stands resolved.

Start Time: May 23, 2022 04:19 UTC
End Time: May 23, 2022 04:30 UTC

Impact: No Impact. Users who have Multi-Factor Authentication (MFA) enabled, might have encountered issues during the incident duration.
May 23, 04:38 UTC

Investigating - VMware Cloud Services is investigating a potential service event. Our engineering teams are engaged, and we will provide a progress update in the next 30 minutes.

Start Time: May 23, 2022 04:19 UTC
End Time: N/A

Impact: Under assessment.
May 23, 04:23 UTC

May 22, 2022

VMware Cloud Services Issue

Resolved - No issues were observed during the monitoring period. This incident stands resolved.

Start Time: May 21, 2022 01:45 UTC
End Time: May 22, 2022 09:00 UTC

Impact: None.
May 22, 14:52 UTC

Update - VMware Engineering shall continue to monitor the services for an additional two hours and provide an update accordingly.

Start Time: May 21, 2022 01:45 UTC
End Time: May 22, 2022 09:00 UTC

Impact: None.
May 22, 12:16 UTC

Monitoring - VMware Engineering team has recovered all affected services. We shall continue to monitor for the next couple of hours and provide an update accordingly.

Start Time: May 21, 2022 01:45 UTC
End Time: May 22, 2022 09:00 UTC

Impact: None.
May 22, 09:30 UTC

Update - VMware Engineering team continue towards recovering the Verification Integration Validation and VMWare Technology Partner Hub services. More updates shall be provided within 2 hours.

Start Time: May 21, 2022 01:45 UTC
End Time: N/A

Impact: Verification Integration Validation and VMWare Technology Partner Hub are currently impacted.
May 22, 05:06 UTC

Update - New Customer Org Onboarding and Customer Support Service have been recovered. VMware Engineering team continue towards recovering the remaining services. More updates shall be provided within 2 hours.

Start Time: May 21, 2022 01:45 UTC
End Time: N/A

Impact: Verification Integration Validation and VMWare Technology Partner Hub are currently impacted.
May 22, 02:09 UTC

Update - VMware Engineering team identified the issue and continue towards recovering the services. More updates shall be provided within 2 hours.

Start Time: May 21, 2022 01:45 UTC
End Time: N/A

Impact: New Customer Org Onboarding and Customer Support Service.
Verification Integration Validation and VMWare Technology Partner Hub are currently impacted.
May 22, 01:43 UTC

Update - VMware Engineering team identified the issue and making progress in recovering the services. More updates shall be provided within 2 hours.

Start Time: May 21, 2022 01:45 UTC
End Time: N/A

Impact: New Customer Org Onboarding and Customer Support Service.
Verification Integration Validation and VMWare Technology Partner Hub are currently impacted.
May 21, 23:37 UTC

Update - VMware Engineering team identified the issue and applied a fix to recover VMware Hybrid Cloud Extension (HCX) Service. Team continues to make progress to recover the other functionalities. More updates shall be provided within 2 hours.

Start Time: May 21, 2022 01:45 UTC
End Time: N/A

Impact: New Customer Org Onboarding and Customer Support Service.
Verification Integration Validation and VMWare Technology Partner Hub are currently impacted.
May 21, 21:32 UTC

Update - VMware Engineering team identified the issue and working on applying the fix. More updates shall be provided within 2 hours or as and when available.

Start Time: May 21, 2022 01:45 UTC
End Time: N/A

Impact:
New Customer Org Onboarding and Customer Support Service.
Verification Integration Validation and VMWare Technology Partner Hub are currently impacted.
VMware Hybrid Cloud Extension (HCX) - Any new HCX deployments on VMC SDDCs, or any new activations of HCX Managers deployed will fail.
May 21, 18:29 UTC

Update - VMware Engineering team actively troubleshooting the issues. More updates shall be provided within 2 hours or as and when available.

Start Time: May 21, 2022 01:45 UTC
End Time: N/A

Impact:
New Customer Org Onboarding and Customer Support Service.
Verification Integration Validation and VMWare Technology Partner Hub are currently impacted.
VMware Hybrid Cloud Extension (HCX) - Any new HCX deployments on VMC SDDCs, or any new activations of HCX Managers deployed will fail.
May 21, 16:03 UTC

Update - VMware Engineering team continue troubleshooting the issues. More updates shall be provided within 2 hours or as and when available.

Start Time: May 21, 2022 01:45 UTC
End Time: N/A

Impact: New Customer Org Onboarding and Customer Support Service, Verification Integration Validation and VMWare Technology Partner Hub are currently impacted.
May 21, 14:51 UTC

Update - VMware Engineering team is working to resolve the issues with the remaining impacted services. More updates shall be provided within 2 hours or as and when available.

Start Time: May 21, 2022 01:45 UTC
End Time: N/A

Impact: Verification Integration Validation, Support Service and VMWare Technology Partner Hub are currently impacted.
May 21, 13:17 UTC

Update - VMware engineering team continues to progress towards services restoration. More updates shall be provided within 2 hours or as and when available.

Start Time: May 21, 2022 01:45 UTC
End Time: N/A

Impact: Customers will have an impact in accessing current cost, New Customer Creation, Existing Customer View Profile, Update profile, Onboarding with credit card payment method and any existing update to Credit Card.
Verification Integration Validation and VMWare Technology Partner Hub are also impacted.
Skyline advisor has recovered.
May 21, 11:42 UTC

Identified - VMware engineering team is looking into the cause and working towards restoring the services. More updates shall be provided within 1 hour.

Start Time: May 21, 2022 01:45 UTC
End Time: N/A

Impact: Customers will have an impact in accessing current cost, New Customer Creation, Existing Customer View Profile, Update profile, Onboarding with credit card payment method and any existing update to Credit Card.
Verification Integration Validation and VMWare Technology Partner Hub are also impacted.
Skyline advisor has recovered.
May 21, 09:46 UTC

Update - VMware engineering team have recovered Skyline advisor service, and continue to actively investigate the incident towards other services. Further updates will be provided in the next 1 hour or once available.

Start Time: May 21, 2022 01:45 UTC
End Time: N/A

Impact: Customers will have an impact in accessing current cost, New Customer Creation, Existing Customer View Profile, Update profile, Onboarding with credit card payment method and any existing update to Credit Card.
Verification Integration Validation and VMWare Technology Partner Hub are also impacted.
Skyline advisor has recovered.
May 21, 07:21 UTC

Update - VMware engineering team continue to actively investigate the incident. Further updates will be provided in the next 1 hour or once available.

Start Time: May 21, 2022 01:45 UTC
End Time: N/A

Impact: Customer will have an impact in accessing current cost, New Customer Creation, Existing Customer View Profile, Update profile, Onboarding with credit card payment method and any existing update to Credit Card.
Skyline advisor, Verification Integration Validation and VMWare Technology Partner Hub are also impacted.
May 21, 05:23 UTC

Update - VMware engineering team continue to actively work on the incident. More updates will be provided in the next 1 hour or once available.

Start Time: May 21, 2022 01:45 UTC
End Time: N/A

Impact: Customer will have an impact in accessing current cost, New Customer Creation, Existing Customer View Profile, Update profile, Onboarding with credit card payment method and any existing update to Credit Card.
May 21, 02:51 UTC

Update - VMware engineering team are actively working on the incident. More updates will be provided in the next 1 hour or once available.

Start Time: May 21, 2022 01:45 UTC
End Time: N/A

Impact: Customer will have an impact in accessing current cost, New Customer Creation, Existing Customer View Profile, Update profile, Onboarding with credit card payment method and any existing update Credit Card.
May 21, 02:30 UTC

Investigating - VMware Cloud Services is investigating a potential service event. Our engineering teams are engaged, and we will provide a progress update in the next 30 minutes.

Start Time: May 21, 2022 01:45 UTC
End Time: N/A

Impact: Under assessment.
May 21, 01:48 UTC

May 21, 2022

VMware SASE Issue - vco123-usca1

Resolved - No issues were reported during the monitoring period. This is the final notification and the incident stands resolved.

Start Time: May 21, 2022 19:07 UTC
End Time: May 21, 2022 20:23 UTC

Impact: None
May 21, 21:51 UTC

Monitoring - VMware Engineering team has fixed the issue and the service shall be monitored for the next 2 hours.

Start Time: May 21, 2022 19:07 UTC
End Time: May 21, 2022 20:23 UTC

Impact: None
May 21, 20:46 UTC

Update - VMware Engineering is still investigating this issue. More updates shall be provided in the next 30 minutes.

Start Time: May 21, 2022 19:07 UTC
End Time: N/A

Impact: Customers may face issues while accessing VCO Services.
May 21, 19:57 UTC

Investigating - VMware SASE is investigating a potential service event. Our engineering teams are engaged, and we will provide a progress update in the next 30 minutes.

Start Time: May 21, 2022 19:07 UTC
End Time: N/A

Impact: Customers may face issues while accessing VCO Services.
May 21, 19:23 UTC

VMware Skyline Issue

Resolved - Skyline Services are impacted due to the ongoing major event. This can be tracked under https://status.vmware-services.io/incidents/728f771gnnkj for further updates. This will be the last update for this event.

Start Time: May 21, 2022 04:00 UTC
End Time: NA

Impact: Users will experience issues with VMware Skyline services.
May 21, 04:45 UTC

Investigating - VMware Skyline is investigating a potential service event. Our engineering teams are engaged, and we will provide a progress update in the next 30 minutes.

Start Time: May 21, 2022 04:00 UTC
End Time: N/A

Impact: Under Assessment.
May 21, 04:09 UTC

May 20, 2022

VMware Lab Platform Issue

Resolved - This incident has been resolved.
May 20, 18:03 UTC

Investigating - VMware Lab Platform is investigating a potential service event. Our engineering teams are engaged, and we will provide a progress update in the next 30 minutes.

Start Time: May 20, 2022 17:30 UTC
End Time: N/A

Impact: Under Assessment.
May 20, 17:35 UTC

VMware vRealize Automation Cloud - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
May 20, 16:58 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 15:57 UTC

Scheduled - Please be advised that VMware vRealize Automation Cloud engineers will be performing maintenance on the service as part of Platform upgrade.

Start Time: May 20, 2022 16:00 UTC
End Time: May 20, 2022 18:00 UTC
Duration: 120 minutes

Impact: Service might be temporarily unavailable
May 20, 00:01 UTC

May 19, 2022

VMware vRealize Log Insight Cloud (DE) - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
May 19, 11:57 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 11:01 UTC

Scheduled - Please be advised that VMware vRealize Log Insight Cloud engineers will be performing maintenance on the service as part of Platform upgrade.

Start Time: May 19, 2022 11:00 UTC
End Time: May 19, 2022 12:30 UTC
Duration: 90 minutes

Impact: UI may be affected. Log ingestion may be delayed.
May 16, 06:57 UTC

VMware vRealize Log Insight Cloud (SG) - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
May 19, 07:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 06:02 UTC

Scheduled - Please be advised that VMware vRealize Log Insight Cloud engineers will be performing maintenance on the service as part of Platform upgrade.

Start Time: May 19, 2022 06:00 UTC
End Time: May 19, 2022 07:30 UTC
Duration: 90 minutes

Impact: UI may be affected. Log ingestion may be delayed.
May 16, 06:50 UTC

May 18, 2022

VMware Lab Platform Issue

Resolved - VMware Lab Platform has resolved the issue. This is the final notification for this incident.

Start Time: May 18, 2022 17:54 UTC
End Time: May 18, 2022 19:24 UTC

Impact: None
May 18, 19:30 UTC

Update - VMware Lab Platform is actively working on the resolution. More updates will be provided in an hour or once available.

Start Time: May 18, 2022 17:54 UTC
End Time: N/A

Impact: VMware Lab Platform is currently experiencing intermittent connectivity issues.
May 18, 18:26 UTC

Investigating - VMware Lab Platform is investigating a potential service event. Our engineering teams are engaged, and we will provide a progress update in the next 30 minutes.

Start Time: May 18, 2022 17:54 UTC
End Time: N/A

Impact: Under Assessment.
May 18, 17:57 UTC

VMware Lab Platform Issue

Resolved - VMware Lab Platform team has resolved the issue. This is the final notification for this incident

Start Time: May 18, 2022 16:59 UTC
End Time: May 18, 2022 17:12 UTC

Impact: None
May 18, 17:25 UTC

Update - VMware Lab Platform team is actively working on the resolution. More updates will be provided in an hour or once available.

Start Time: May 18, 2022 16:59 UTC
End Time: N/A

Impact: VMware Lab Platform is currently experiencing intermittent connectivity issues.
May 18, 17:13 UTC

Investigating - VMware Lab Platform is investigating a potential service event. Our engineering teams are engaged, and we will provide a progress update in the next 30 minutes.

Start Time: May 18, 2022 16:59 UTC
End Time: N/A

Impact: Under Assessment.
May 18, 17:02 UTC

VMware vRealize Log Insight Cloud (IN)- Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
May 18, 11:02 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 10:00 UTC

Scheduled - Please be advised that VMware vRealize Log Insight Cloud engineers will be performing maintenance on the service as part of Platform upgrade.

Start Time: May 18, 2022 10:00 UTC
End Time: May 18, 2022 11:30 UTC
Duration: 90 minutes

Impact: UI may be affected. Log ingestion may be delayed.
May 16, 06:46 UTC

VMware vRealize Automation Cloud - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
May 18, 05:49 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 05:20 UTC

Scheduled - Please be advised that VMware vRealize Automation Cloud engineers will be performing maintenance on the service as part of Platform upgrade.

Start Time: May 18, 2022 05:20 UTC
End Time: May 18, 2022 06:00 UTC
Duration: 40 minutes

Impact: Service might be temporarily unavailable
May 16, 22:20 UTC

May 17, 2022

Pivotal Tracker Issue

Resolved - Pivotal Tracker service is operational. This is the final notification.

Start Time: May 17, 2022 13:42 UTC
End Time: May 17, 2022 13:43 UTC

Impact: None.
May 17, 14:06 UTC

Investigating - Pivotal Tracker is investigating a potential service event. Our engineering teams are engaged, and we will provide a progress update in the next 30 minutes.

Start Time: May 17, 2022 13:42 UTC
End Time: N/A

Impact: Under Assessment.
May 17, 13:52 UTC

VMware Cloud Partner Navigator - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
May 17, 10:04 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 09:31 UTC

Scheduled - Please be advised that VMware Cloud Partner Navigator engineers will be performing maintenance on the service as part of Platform upgrade.

Start Time: May 17, 2022 09:30 UTC
End Time: May 17, 2022 11:30 UTC
Duration: 120 minutes

Impact: VMware Cloud Partner Navigator will be intermittently unavailable.
May 16, 04:44 UTC

Pivotal Tracker - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
May 17, 05:45 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 03:31 UTC

Scheduled - Please be advised that Pivotal Tracker engineers will be performing maintenance on the service as part of Platform upgrade.

Start Time: May 17, 2022 03:30 UTC
End Time: May 17, 2022 05:30 UTC
Duration: 120 minutes

Impact: Pivotal Tracker might be down or users may see SSL protocol error while accessing the service during the maintenance window.
May 13, 13:00 UTC

May 16, 2022

VMware vRealize Log Insight Cloud - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
May 16, 12:06 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 07:34 UTC

Scheduled - Please be advised that VMware vRealize Log Insight Cloud engineers will be performing maintenance on the service as part of Platform upgrade.

Start Time: May 16, 2022 07:30 UTC
End Time: May 16, 2022 12:30 UTC
Duration: 300 minutes

Impact: During this maintenance, VMware vRealize Log Insight Cloud, UI, Ingestion, Data Plane, and Querycomponents could be intermittently unavailable.
May 11, 11:51 UTC

VMware vRealize Log Insight Cloud - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
May 16, 06:34 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 04:34 UTC

Scheduled - Please be advised that VMware vRealize Log Insight Cloud engineers will be performing maintenance on the service as part of Platform upgrade.

Start Time: May 16, 2022 04:30 UTC
End Time: May 16, 2022 06:30 UTC
Duration: 120 minutes

Impact: During this maintenance, VMware vRealize Log Insight Cloud, UI, Ingestion, Data Plane and Query components may be impacted.
May 11, 11:44 UTC

VMware Lab Platform - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
May 16, 03:55 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 02:02 UTC

Scheduled - Please be advised that VMware Lab Platform engineers will be performing maintenance on the service as part of Platform upgrade. This maintenance will only affect US West (Washington) - us-west-2 Cloud users. The customers on other VLP clouds and BYOC subscriptions would not be impacted.

Start Time: May 16, 2022 02:00 UTC
End Time: May 16, 2022 05:00 UTC
Duration: 180 minutes

Impact: During the maintenance, the VLP labs cloud cannot be created, accessed, powered on, off, or deleted. For the affected customers, we would recommend not scheduling any live events or classes during this period.
May 9, 09:58 UTC

May 15, 2022

No incidents reported.

May 14, 2022

VMware Cloud Services Issue

Resolved - VMware engineering team has restored services. This will be the final notification of the incident.

Start Time: May 14, 2022 02:46 UTC
End Time: May 14, 2022 06:46 AM UTC

Impact: None.
May 14, 06:59 UTC

Update - VMware engineering team is actively working on the resolution. More updates will be provided in an hour or once available.

Start Time: May 14, 2022 02:46 UTC
End Time: N/A

Impact: Any orders placed on MSP and Customer onboarding with credit card payment method and any existing update Credit Card will have impact.
May 14, 05:30 UTC

Update - VMware engineering team continues to work on the resolution. Further updates will be provided as available.

Start Time: May 14, 2022 02:46 UTC
End Time: N/A

Impact: Any orders placed on MSP and Customer onboarding with credit card payment method and any existing update Credit Card will have impact.
May 14, 03:49 UTC

Update - VMware engineering team is actively working on the incident. More updates will be provided in the next 30 minutes or once available.

Start Time: May 14, 2022 02:46 UTC
End Time: N/A

Impact: Under assessment.
May 14, 03:09 UTC

Investigating - VMware Cloud Services is investigating a potential service event. Our engineering teams are engaged, and we will provide a progress update in the next 30 minutes.

Start Time: May 14, 2022 02:46 UTC
End Time: N/A

Impact: Under assessment.
May 14, 02:47 UTC

May 13, 2022

VMware Tanzu Service Mesh - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
May 13, 21:09 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 05:12 UTC

Scheduled - Please be advised that VMware Tanzu Service Mesh engineers will be performing maintenance on the service as part of Platform upgrade.

Start Time: May 13, 2022 05:00 UTC
End Time: May 13, 2022 07:00 UTC
Duration: 120 minutes

Impact: Minor service interruptions are expected.
May 13, 02:52 UTC

May 12, 2022

VMware Cloud on AWS Service Event Notification

Resolved - VMware Engineering team applied the fix which restored the service. All services are fully functional and working as expected. This will be the final notification for this incident.

Start Time: May 12, 2022 06:48 UTC
End Time: May 12, 2022 14:18 UTC

Impact: None
May 12, 14:30 UTC

Update - VMware Engineering team continues to work on the SDDC Group is not showing issue on the VMC Console. Additional updates will be provided as available.

Start Time: May 12, 2022 06:48 UTC
End Time: N/A

Impact: No existing workloads are impacted. Customers may encounter listing SDDC Groups in VMC UI.
May 12, 13:39 UTC

Identified - VMware Engineering team identified the root cause and working towards isolating and fixing the issue at the earliest. More updates shall be provided within 30 minutes.

Start Time: May 12, 2022 06:48 UTC
End Time: N/A

Impact: No existing workloads are impacted. Customers may encounter listing SDDC Groups in VMC UI.
May 12, 13:01 UTC

Investigating - VMware Cloud on AWS is investigating a potential service event. Our engineering teams are engaged and we will provide a progress update in the next 30 minutes.

Start Time: May 12, 2022 06:48 UTC
End Time: N/A

Impact: Under assessment.
May 12, 12:03 UTC

VMware vRealize Log Insight Cloud - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
May 12, 12:38 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 07:33 UTC

Scheduled - Please be advised that VMware vRealize Log Insight Cloud engineers will be performing maintenance on the service as part of Platform upgrade.

Start Time: May 12, 2022 07:30 UTC
End Time: May 12, 2022 12:30 UTC
Duration: 300 minutes

Impact: During this maintenance, VMware vRealize Log Insight Cloud, UI, Ingestion, Data Plane and Query components may be impacted
May 11, 12:05 UTC

VMware vRealize Log Insight Cloud - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
May 12, 06:07 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 04:31 UTC

Scheduled - Please be advised that VMware vRealize Log Insight Cloud engineers will be performing maintenance on the service as part of Platform upgrade.

Start Time: May 12, 2022 04:30 UTC
End Time: May 12, 2022 06:30 UTC
Duration: 120 minutes

Impact: During this maintenance, VMware vRealize Log Insight Cloud, UI, Ingestion, Data Plane and Query components may be impacted.
May 11, 11:55 UTC

May 11, 2022

VMware Lab Platform Issue

Resolved - The issue has been confirmed as resolved. This is the last update for this incident.

Start Time: May 11, 2022 17:52 UTC
End Time: May 11, 2022 20:25 UTC

Impact: None
May 11, 21:01 UTC

Monitoring - VMware engineers have identified the bug and corrected the issue. The service will be monitored for 30 minutes. Further updates shall be provided in the next 30 minutes.

Start Time: May 11, 2022 17:52 UTC
End Time: May 11, 2022 20:25 UTC

Impact: None
May 11, 20:47 UTC

Investigating - We are still seeing the reported issues. VMware engineering team continues to investigate further on the same. Further updates shall be provided in the next 30min.

Start Time: May 11, 2022 17:52 UTC
End Time: N/A

Impact: VLP customers delivering on-demand and live classes are impacted.
May 11, 20:03 UTC

Update - Some users are still reporting issues. Switching browsers can help resolve the issue. The service will continue to be monitored. This next update will be in 30 minutes.

Start Time: May 11, 2022 17:52 UTC
End Time: May 11, 2022 18:26 UTC

Impact: None. During the incident, VLP customers delivering on-demand and live classes were impacted.
May 11, 19:32 UTC

Monitoring - VMware engineers implemented a fix for the issue. We are monitoring the service. This next update will be in 30 minutes.

Start Time: May 11, 2022 17:52 UTC
End Time: May 11, 2022 18:26 UTC

Impact: None. During the incident, VLP customers delivering on-demand and live classes were impacted.
May 11, 18:51 UTC

Investigating - VMware Lab Platform is investigating a potential service event. Our engineering teams are engaged, and we will provide a progress update in the next 30 minutes.

Start Time: May 11, 2022 17:52 UTC
End Time: N/A

Impact: Under Assessment.
May 11, 18:02 UTC

May 10, 2022

VMware Cloud on AWS - Scheduled Maintenance

Completed - The scheduled upcoming maintenance will be cancelled and will be scheduled on a new date/time. VMware Cloud on AWS engineers will be notifying about the maintenance whenever it is scheduled for a Platform upgrade.
May 10, 15:36 UTC

Update - Please be advised that VMware Cloud on AWS engineers will be performing maintenance on the service as part of Platform upgrade.

Start Time: May 28, 2022 15:00 UTC
End Time: May 28, 2022 18:00 UTC
Duration: 180 minutes

Impact: VMC on Dell (Dimension), VMC Console and Network and Security Tab will be unavailable.
May 2, 15:12 UTC

Scheduled - Please be advised that VMware Cloud on AWS engineers will be performing maintenance on the service as part of Platform upgrade.

Start Time: May 28, 2022 15:00 UTC
End Time: May 28, 2022 18:00 UTC
Duration: 180 minutes

Impact: VMC on Dell (Dimension), VMC Console and Network and Security Tab will be unavailable.
May 2, 15:11 UTC

May 9, 2022

No incidents reported.