VMware Cloud on AWS - Capacity issue in US-East region
Update - AWS is experiencing a capacity issue in one of the Availability Zones in US-East region. We are currently working with AWS to increase capacity in this AZ. The other AZs in this region are not affected.

Start time: Nov 14, 2018 01:45 AM UTC
End Time: NA

Impact: The VMware Cloud on AWS team has temporarily halted new customer deployments in the affected AZ. All current customers will continue to run and we have no customer outages reported as a result of this issue. We will remove this precautionary restriction as soon as we receive confirmation from AWS that the capacity issue has been resolved. Customers can request exceptions to this restriction by opening a request through chat support.
Nov 14, 19:07 UTC
Update - VMware Cloud on AWS is experiencing a capacity issue in one of the Availability Zones in
the US-East region. The VMware team is actively adding capacity in this region. Updates will be provided when available.

Start time: Nov 14, 2018 01:45 AM UTC
End Time: NA

Impact - SDDC deployments and cluster/host additions may fail in US-East region due to capacity constraints. Any further provisioning would put existing SDDCs at risk.
Nov 14, 09:27 UTC
Investigating - VMware Cloud on AWS is experiencing capacity issue in one of the Availability Zones in the US-East region. The VMware team is actively investigating this service issue. Updates will be provided when available.

Start time: Nov 14, 2018 01:45 AM UTC
End Time: NA

Impact - SDDC deployments and cluster/host additions may fail in US-East region due to capacity constraints. Any further provisioning would put the ongoing SDDC upgrades and existing SDDCs at risk.
Nov 14, 02:17 UTC
VMware Cloud on AWS   ? Degraded Performance
VMware Network Insight   ? Operational
VMware AppDefense   ? Operational
VMware Log Intelligence   ? Operational
VMware Kubernetes Engine   ? Operational
VMware Hybrid Cloud Extension (HCX)   ? Operational
VMware Code Assembly   ? Operational
VMware Code Stream   ? Operational
VMware Service Broker   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
VMware Kubernetes Engine - Scheduled Maintenance Nov 16, 17:30 - Nov 17, 01:30 UTC
Please be advised that VMware Kubernetes Engine team engineers will be performing planned maintenance on the Service as part of Platform upgrade.

Start : November 16, 2018 05:30 PM UTC
End : November 17, 2018 01:30 AM UTC
Duration: 480 minutes

Impact:Service may not be available during the maintenance window.
Posted on Nov 14, 22:18 UTC
Past Incidents
Nov 14, 2018
VMware Cloud Services - Backend Service Intermittent Availability Issue
Resolved - This issue has been resolved.

Start Time: November 14, 2018 07:30 AM UTC
End Time: November 14, 2018 08:30 AM UTC

Impact: None
Nov 14, 08:34 UTC
Investigating - VMware Cloud backend services are experiencing an intermittent availability issue. We are currently investigating the issue and will provide an update as soon as possible.

Start Time: November 14, 2018 07:30 AM UTC
End Time: N/A

Impact: User may not be able to add a credit card and change payment method. Existing workloads are not expected to be impacted.
Nov 14, 08:09 UTC
Nov 13, 2018

No incidents reported.

Nov 12, 2018

No incidents reported.

Nov 11, 2018
VMware Cloud on AWS Service Production - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Nov 11, 13:13 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 09:18 UTC
Update - Please be advised that VMware Cloud on AWS service team engineers will be performing planned maintenance on the Service as part of platform upgrade.

Start : November 11, 2018 09:00 AM UTC
End : November 11, 2018 01:00 PM UTC
Duration: 240 minutes

Impact: Provision/Deployment of new SDDCs and HCX during this window will fail. There will be no impact to existing workloads.
Nov 10, 15:26 UTC
Scheduled - Please be advised that VMware Cloud on AWS service team engineers will be performing planned maintenance on the Service as part of platform upgrade.

Start : November 11, 2018 09:00 AM UTC
End : November 11, 2018 01:00 PM UTC
Duration: 240 minutes

Impact: Provisioning new SDDCs during this window will fail. There will be no impact to existing workloads in existing SDDCs.
Nov 9, 01:33 UTC
Nov 10, 2018
VMware Cloud on AWS Service - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Nov 10, 06:05 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 04:16 UTC
Scheduled - Please be advised that VMware Cloud on AWS service team engineers will be performing planned maintenance on the Service as part of Platform upgrade.

Start : November 10, 2018 04:00 AM UTC
End : November 10, 2018 07:00 AM UTC
Duration: 180 minutes

Impact: User may not be able to access the service or may experience trouble while accessing the service.
Nov 10, 00:07 UTC
VMware Log Intelligence - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Nov 10, 03:35 UTC
Update - Scheduled maintenance has been extended by 30 minutes. We will keep you posted with further updates.
Nov 10, 03:28 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 03:06 UTC
Scheduled - Please be advised that VMware Log Intelligence service team engineers will be performing planned maintenance on the Service as part of Platform upgrade.

Start : November 10, 2018 03:00 AM UTC
End : November 10, 2018 03:30 AM UTC
Duration: 30 minutes

Impact: Service may not be available during the maintenance window.
Nov 9, 17:26 UTC
Nov 9, 2018

No incidents reported.

Nov 8, 2018
VMware Cloud backend service Availability issue
Resolved - VMware Cloud backend services Availability issue impacting login to our Services is recovered. This incident is resolved.

Start Time: November 08, 2018 12:45 PM UTC
End Time: November 08, 2018 04:15 PM UTC

Impact: None
Nov 8, 16:39 UTC
Update - We are continuing to monitor for any further issues.
Nov 8, 15:41 UTC
Monitoring - VMware Cloud backend services Availability issue impacting login to our Services is recovered. We continue to monitor the services for login stability. We will provide an update as soon as possible.

Start Time: November 08, 2018 12:45 PM UTC
End Time: N/A

Impact: We expect users should now be able to successfully access and login to our services. There was no impact to existing workloads.
Nov 8, 15:35 UTC
Update - VMware Cloud backend services Availability issue impacting login to our Services is starting to recover. We are verifying full functinality and will provide an update as soon as possible.

Start Time: November 08, 2018 12:45 PM UTC
End Time: N/A

Impact: As we verify full functionality, we expect users should now be able to successfully access and login to our services. There was no impact to existing workloads.
Nov 8, 14:54 UTC
Update - VMware Cloud backend services are experiencing an Availability issue impacting login to our Services. We are currently investigating the issue with the service disruption and will provide an update as soon as possible.

Start Time: November 08, 2018 12:45 PM UTC
End Time: N/A

Impact: Users may not be able to access the service or experience trouble when logging into the service. We do not expect an impact on existing workloads
Nov 8, 13:38 UTC
Investigating - VMware Cloud backend services are experiencing Availability issue. We are currently investigating the issue with the service disruption and will provide an update as soon as possible.

Start Time: November 08, 2018 12:45 PM UTC
End Time: N/A

Impact: User may not be able to access the service or experiencing trouble when logging into the service.
Nov 8, 13:05 UTC
Nov 7, 2018
VMware Cloud backend service - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Nov 7, 06:24 UTC
Update - Scheduled maintenance has been extended by 30 minutes. We will keep you posted with further updates.
Nov 7, 06:06 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 05:05 UTC
Scheduled - Please be advised that VMware Cloud backend service team engineers will be performing planned maintenance on the Service as part of Platform upgrade.

Start : November 07, 2018 05:00 AM UTC
End : November 07, 2018 06:00 AM UTC
Duration: 60 minutes

Impact: Service may not be available during the maintenance window..
Nov 6, 07:33 UTC
VMware Log Intelligence - Scheduled Maintenance
Completed - The scheduled maintenance has been cancelled due to some unforeseen reason.
Nov 7, 01:05 UTC
Scheduled - Please be advised that VMware Log Intelligence service team engineers will be performing planned maintenance on the Service as part of Platform upgrade.

Start : November 07, 2018 04:00 AM UTC
End : November 07, 2018 04:30 AM UTC
Duration: 30 minutes

Impact: Service may not be available during the maintenance window.
Nov 7, 00:28 UTC
Nov 6, 2018
VMware Cloud on AWS backend service - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Nov 6, 10:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 09:02 UTC
Update - Please be advised that our DNS provider has postponed this activity to November 06, 2018 09:00 AM UTC. Updated scheduled is as follow.

Start : November 06, 2018 09:00 AM UTC
End : November 06, 2018 10:00 AM UTC
Duration: 60 minutes

Impact: During this maintenance, users may experience an issue with SDDC create, update and delete operations. Existing workloads in existing SDDCs are not expected to be impacted by this maintenance.
Nov 1, 08:41 UTC
Scheduled - Please be advised that our DNS provider will be performing maintenance on their infrastructure, which could impact SDDC create, update and delete operations.

Start : November 01, 2018 09:00 AM UTC
End : November 01, 2018 10:00 AM UTC
Duration: 60 minutes

Impact: During this maintenance, users may experience an issue with SDDC create, update and delete operations. Existing workloads in existing SDDCs are not expected to be impacted by this maintenance.
Oct 29, 23:46 UTC
Nov 5, 2018
VMware Kubernetes Engine - Cluster Operations Intermittent Failures in us-east-1 Region
Resolved - The incident has been resolved.

Start Time: November 05, 2018 03:00 PM UTC
End Time: November 05, 2018 08:27 PM UTC

Impact: None
Nov 5, 21:43 UTC
Monitoring - VMware Kubernetes Engine cluster operations are returning to normal in us-east-1 region. We will continue to monitor the service and provide additional updates as available.

Start Time: November 05, 2018 03:00 PM UTC
End Time: N/A

Impact: None
Nov 5, 20:20 UTC
Update - VMware Kubernetes Engine cluster operations are intermittently failing in us-east-1 region. We are actively working with our partners to provide work around. We will provide updates when available.

Start Time: November 05, 2018 03:00 PM UTC
End Time: N/A

Impact: Cluster operations may fail in the us-east-1 region. Other regions are unaffected. Existing workloads are not impacted in the us-east-1 region.
Nov 5, 19:29 UTC
Update - VMware Kubernetes Engine cluster operations are intermittently failing in us-east-1 region. Other regions are not impacted. We are actively working with our provider on this issue to expedite the resolution. We will provide additional updates when available.

Start Time: November 05, 2018 03:00 PM UTC
End Time: N/A

Impact: Cluster operations may fail in the us-east-1 region. Other regions are unaffected. Existing workloads are not impacted in the us-east-1 region.
Nov 5, 17:20 UTC
Investigating - VMware Kubernetes Engine cluster operations are intermittently failing in us-east-1 region. We are actively working on the issue and will provide updates when available.

Start Time: November 05, 2018 03:00 PM UTC
End Time: N/A

Impact: Cluster operations may fail in the us-east-1 region. Other regions are unaffected. Existing workloads are not impacted in the us-east-1 region.
Nov 5, 15:31 UTC
VMware Cloud backend service Availability issue
Resolved - This issue has been resolved.

Start Time: November 05, 2018 01:00 PM UTC
End Time: November 05, 2018 01:10 PM UTC

Impact: None
Nov 5, 13:30 UTC
Investigating - VMware Cloud backend services are experiencing Availability issue. We are currently investigating the issue with the service disruption and will provide an update as soon as possible.

Start Time: November 05, 2018 01:00 PM UTC
End Time: N/A

Impact: User may not be able to access the service or experiencing trouble when logging into the service. Existing workloads are not expected to be impacted.
Nov 5, 13:03 UTC
Nov 4, 2018
VMware Log Intelligence - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Nov 4, 15:22 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 15:01 UTC
Scheduled - Please be advised that VMware Log Intelligence service team engineers will be performing planned maintenance on the Service as part of Platform upgrade.

Start : November 04, 2018 03:00 PM UTC
End : November 04, 2018 03:30 PM UTC
Duration: 30 minutes

Impact: Service may not be available during the maintenance window.
Nov 4, 14:30 UTC
Nov 3, 2018
VMware Cloud backend service - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Nov 3, 16:47 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 3, 15:55 UTC
Update - Please be advised that VMware Cloud backend service team engineers will be performing planned maintenance on the Service as part of Platform upgrade. Please note the end time has changed from 4:30 PM UTC to 6:30 PM UTC.

Start : November 03, 2018 03:40 PM UTC
End : November 03, 2018 06:30 PM UTC
Duration: 170 minutes

Impact: User may not be able to access the service or experiencing trouble when logging into the service.
Nov 2, 18:06 UTC
Scheduled - Please be advised that VMware Cloud backend service team engineers will be performing planned maintenance on the Service as part of Platform upgrade.

Start : November 03, 2018 03:40 PM UTC
End : November 03, 2018 04:30 PM UTC
Duration: 50 minutes

Impact: User may not be able to access the service or experiencing trouble when logging into the service.
Nov 2, 11:25 UTC
Nov 2, 2018
VMware Cloud backend service - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Nov 2, 04:39 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 2, 02:36 UTC
Scheduled - Please be advised that VMware Cloud backend service team engineers will be performing planned maintenance on the Service as part of Platform upgrade.

Start : November 02, 2018 02:30 AM UTC
End : November 02, 2018 04:30 AM UTC
Duration: 120 minutes

Impact: User may not be able to access the service or experiencing trouble when logging into the service.
Nov 1, 07:37 UTC
Nov 1, 2018
VMware Cloud on AWS Service - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Nov 1, 02:44 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 1, 00:32 UTC
Scheduled - Please be advised that VMware Cloud on AWS service team engineers will be performing planned maintenance on the Service as part of Platform upgrade.

Start : November 01, 2018 12:30 AM UTC
End : November 01, 2018 03:30 AM UTC
Duration: 180 minutes

Impact: User may not be able to access the service or may experience trouble while accessing the service.
Oct 31, 22:37 UTC
Oct 31, 2018
VMware Cloud on AWS Service - Scheduled Maintenance
Completed - Scheduled Maintenance has been cancelled.
Oct 31, 05:57 UTC
Scheduled - Please be advised that the VMware Cloud on AWS team will be performing maintenance during the following period.

Start : October 31, 2018 12:30 AM UTC
End : October 31, 2018 03:30 AM UTC
Duration: 180 minutes

Impact: During this maintenance, all tasks will be paused for 5 to 15 minutes. Users will be able to trigger new tasks. The VMware Cloud on AWS UI may appear to be unresponsive (some operations will result in spinners) while the upgrade is in progress. Existing workloads are not expected to be impacted.
Oct 30, 21:18 UTC
VMware Cloud on AWS - SDDC provisioning failing in US-WEST and US-EAST Region
Resolved - VMware Cloud on AWS team and our compute provider have resolved the issue in the US-WEST region. This incident is resolved.

Start time: Oct 31, 2018 10:35 PM UTC
End Time: Oct 31, 2018 04:59 AM UTC

Impact: None
Oct 31, 05:21 UTC
Update - Our VMware Cloud on AWS team and our compute provider has pushed a fix in US-WEST. We are starting to see SDDC Provisioning successes in US-WEST. We continue to verify functionality in US-WEST and are also ensuring other regions are evaluated/updated as well. Additional updates will be provided when available.

Start time: Oct 31, 2018 10:35 PM UTC
End Time: NA

Impact: SDDC provisioning in the US-WEST region are starting to recover. Other regions are being evaluated/updated as well. We do not expect this issue to impact existing workloads in existing SDDCs.
Oct 31, 04:02 UTC
Update - VMware Cloud on AWS team is working with our compute provider to mitigate the issue in the US-WEST region. Updates will be provided when available.

Start time: Oct 31, 2018 10:35 PM UTC
End Time: NA

Impact: SDDC provisioning in the US-WEST region may fail. We do not expect this issue to impact existing workloads in existing SDDCs.
Oct 31, 01:50 UTC
Investigating - VMware Cloud on AWS is experiencing failures when provisioning SDDCs in the US-WEST region. The VMware team is actively investigating this service issue. Updates will be provided when available.

Start time: Oct 31, 2018 10:35 PM UTC
End Time: NA

Impact: SDDC provisioning in the US-WEST region may fail. We do not expect this issue to impact existing workloads in existing SDDCs.
Oct 30, 23:07 UTC
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