All Systems Operational
VMware Cloud on AWS   ? Operational
VMware Discovery   ? Operational
VMware Cost Insight   ? Operational
VMware Network Insight   ? Operational
VMware NSX Cloud   ? Operational
VMware AppDefense   ? Operational
VMware Log Intelligence   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Please be advised that our VMware cloud Backend Service Team will be performing scheduled infrastructure maintenance. Customers may experience trouble logging in to the Service.

Start : April 21, 2018 04:00 PM UTC
End : April 21, 2018 08:00 PM UTC
Duration:4 hours

Impact: During the maintenance window, users may be experience intermittent trouble when logging in to the Services. No impact on existing workload.
Posted on Apr 19, 10:03 UTC
Update - Please be advised that the database migration work planned for April 22nd is postponed to April 29th. Some of the functionality in VMware Cloud Services will be impacted.

Start : April 29, 2018 07:00 AM UTC
End : April 29, 2018 11:00 AM UTC
Duration: 240 minutes

Impact: Customers will not be able to perform billing-related operations, including viewing offers, creating subscriptions, adding or editing payment methods. On-boarding of new customers will also be blocked. Customers will see a "Site Under Maintenance" message when trying to access billing information or onboard services.
Apr 18, 10:26 UTC
Scheduled - Please be advised that our VMware cloud Team will be performing database migration on their infrastructure, which could impact some of the functionality in VMware Cloud Service.

Start : April 22, 2018 07:00 AM UTC
End : April 22, 2018 11:00 AM UTC
Duration: 240 minutes

Impact: Customers will not be able to perform billing-related operations, including viewing offers, creating subscriptions, adding or editing payment methods. On-boarding of new customers will also be blocked. Customers will see a "Site Under Maintenance" message when trying to access billing information or onboard services.
Apr 9, 13:46 UTC
Please be advised that our VMware cloud Team will be performing Identity data migration on their infrastructure. Customers may experience trouble logging in to the Service.


Start : May 13, 2018 07:00 AM UTC
End : May 13, 2018 11:00 AM UTC
Duration: 240 minutes

Impact: During the maintenance window for approximately 1-hour customers will not be able to access VMware Cloud Services. Customers attempting to access the service will receive a maintenance notification.
Posted on Apr 9, 13:48 UTC
Past Incidents
Apr 20, 2018

No incidents reported today.

Apr 19, 2018

No incidents reported.

Apr 18, 2018
Completed - The scheduled maintenance has been completed.
Apr 18, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 00:32 UTC
Scheduled - Please be advised that VMware Cloud on AWS team will be performing maintenance on the service.

Start : April 18, 2018 12:30 AM UTC
End : April 18, 2018 03:30 AM UTC
Duration:180 minutes

Impact: During this maintenance, user may experience intermittent login failures to the VMware Cloud Service Console
Apr 17, 19:57 UTC
Apr 17, 2018

No incidents reported.

Apr 16, 2018

No incidents reported.

Apr 15, 2018
Resolved - VMware cloud services have been restored. This incident is resolved

Start Time: April 15, 2018 04:05 PM UTC
End Time: April 15, 2018 04:32 PM UTC

Impact: None
Apr 15, 17:17 UTC
Monitoring - VMware cloud services logins have been restored and we are validating functionality.We will provide an additional update as soon as available.

Start Time: April 15, 2018 04:05 PM UTC
End Time: April 15, 2018 04:32 PM UTC

Impact: Users may be experiencing trouble when logging in to all VMware cloud services.
Apr 15, 16:49 UTC
Investigating - We are currently experiencing an issue with our VMware cloud services logins. Our engineers have been engaged and are working to assess impact, identify root cause and implement a solution. We will provide an additional update in 10 min.

Start Time: April 15, 2018 04:05 PM UTC
End Time: N/A

Impact: Users may be experiencing trouble when logging in to VMware cloud services.
Apr 15, 16:21 UTC
Completed - The scheduled maintenance has been completed.
Apr 15, 08:52 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 06:39 UTC
Scheduled - Please be advised that VMware Cloud Service will be performing maintenance on their infrastructure, which could impact some of the functionality in VMware Cloud Service.

Start: Apr 15 2018 06:30AM UTC.
End: Apr 15 2018 10:30AM UTC.
Duration: 4 hour

Impact: During this maintenance, Users will not be able to see reports between 07:30 AM to 08:30 AM UTC
Apr 11, 15:31 UTC
Apr 14, 2018

No incidents reported.

Apr 13, 2018
Resolved - This issue is now resolved. VMware Log Intelligence is fully functioning.

Impact: None.

Start Time: Apr 13, 2018 07:35 PM UTC
End Time: Apr 13, 2018 08:53 PM UTC
Apr 13, 21:02 UTC
Update - Team is seeing some issues with the functional validation of the service. We will keep you posted on updates.

Impact: Log Intelligence is now inaccessible.

Start Time: Apr 13, 2018 07:35 PM UTC
End Time: NA
Apr 13, 20:38 UTC
Investigating - We are currently experiencing an availability issue with Log Intelligence. We have escalated it to Log intelligence Team to assess the impact and investigate a solution. We will provide an additional update as soon as available.

Impact : Log Intelligence is inaccessible.

Start Time: Apr 13, 2018 07:35 PM UTC
End Time: NA
Apr 13, 19:46 UTC
Apr 12, 2018
Completed - The scheduled maintenance has been completed.
Apr 12, 17:55 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 17:44 UTC
Scheduled - Please be advised that VMware Cloud on AWS team will be performing maintenance on the service.

Start Time: April 12, 2018 05:30 PM UTC
End Time: April 11, 2018 07:30 PM UTC
Duration: 120 minutes

Impact: During this maintenance, user may experience intermittent login failures to the VMware Cloud Service Console in the Production Environment. No Impact on the existing workload.
Apr 12, 17:08 UTC
Apr 11, 2018
Completed - The scheduled maintenance has been completed.
Apr 11, 00:58 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 00:30 UTC
Scheduled - Please be advised that VMware Cloud on AWS team will be performing maintenance on the service.

Start Time: April 11, 2018 12:30 AM UTC
End Time: April 11, 2018 03:30 AM UTC
Duration: 180 minutes

Impact: Users will be unable to provision new SDDCs, existing workloads are not expected to be impacted.
Apr 10, 18:48 UTC
Apr 10, 2018

No incidents reported.

Apr 9, 2018

No incidents reported.

Apr 8, 2018
Resolved - Log Intelligence Team confirmed that Issue has been Resolved, Services are up and running as expected.

Impact : None

Start Time: Apr 8, 2018 06:03 PM UTC
End Time: Apr 8, 2018 11:00 PM UTC
Apr 8, 23:01 UTC
Monitoring - Please be advised that we are currently experiencing a Log Intelligence availability issue. The VMware Log intelligence Team continues to work on manual restoration process. We will keep you posted with updates.

Impact : Log Intelligence is inaccessible.

Start Time: Apr 8, 2018 06:03 PM UTC
End Time: NA
Apr 8, 22:40 UTC
Update - Please be advised that we are currently experiencing a Log Intelligence availability issue. The VMware Log intelligence Team continues to work on manual restoration process. We will keep you posted with updates.

Impact : Log Intelligence is inaccessible.

Start Time: Apr 8, 2018 06:03 PM UTC
End Time: NA
Apr 8, 22:22 UTC
Update - Please be advised that we are currently experiencing a Log Intelligence availability issue. The VMware Log intelligence Team is working on a manual restoration process. We will keep you posted with updates.

Impact : Log Intelligence is inaccessible.

Start Time: Apr 8, 2018 06:03 PM UTC
End Time: NA
Apr 8, 21:39 UTC
Update - Please be advised that we are currently experiencing a Log Intelligence availability issue. The VMware Log intelligence Team continues to work to resolve the xenon issue. We will keep you posted with updates.

Impact : Log Intelligence is inaccessible.

Start Time: Apr 8, 2018 06:03 PM UTC
End Time: NA
Apr 8, 20:51 UTC
Update - Please be advised that we are currently experiencing a Log Intelligence availability issue, VMware Log intelligence Team is actively working on to resolve the xenon issue . We will keep you posted with updates.

Impact : Log Intelligence is inaccessible.

Start Time: Apr 8, 2018 06:03 PM UTC
End Time: NA
Apr 8, 19:59 UTC
Update - Please be advised that we are currently experiencing a Log Intelligence availability issue, VMware Log intelligence Team is actively working on to resolve the issue by bringing back to the stable version . We will keep you posted with updates.

Impact : Log Intelligence is inaccessible.

Start Time: Apr 8, 2018 06:03 PM UTC
End Time: NA
Apr 8, 18:51 UTC
Investigating - We are currently experiencing a Log Intelligence availability issue . We have escalated to Log intelligence Team to assess the impact and investigate a solution. We will provide an additional update as soon as available.
Apr 8, 18:14 UTC
Completed - The issue has been resolved. The scheduled maintenance has been completed.
Apr 8, 14:36 UTC
Update - We identified some issue during our testing phase of the maintenance. Our engineers are working on the issue to resolve it. This may take some more time. We will keep you posted with updates.
Apr 8, 14:09 UTC
Update - This maintenance is extended by an hour. We will keep you posted with updates.
Apr 8, 12:51 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 10:10 UTC
Scheduled - Please be advised that VMware Cloud on AWS team will be performing maintenance on the service.

Start Time: April 08th, 2018 10:00AM UTC
End Time: April 08th, 2018 12:00PM UTC
Duration: 120 Minutes

Impact: Users will be unable to provision new SDDCs, existing workloads are not expected to be impacted.
Mar 30, 21:46 UTC
Apr 7, 2018
Resolved - Please be advised that our Cost Insight and Discovery services are now accessible and the issue is resolved. Thanks!

Start Time: Apr 7, 2018 04:00PM UTC
End Time: APr 7, 2018 04:20PM UTC

Impact: None
Apr 7, 16:23 UTC
Investigating - We are currently experiencing an issue with our Cost Insight and Discovery services. Our engineers have been engaged and are working to assess impact, identify root cause and implement a solution. We will provide an additional update in 10 min.
Apr 7, 15:59 UTC
Apr 6, 2018
Resolved - Log Intelligence Team confirmed that issue has been resolved .

Start Time: April 06, 2018 09:22 PM UTC
End Time: April 06, 2018 11:38 PM UTC

Impact : None
Apr 6, 23:41 UTC
Investigating - Log Intelligence Team has encountered an issue where Webhooks configured in the alert configuration are not being notified when alert triggers. They are looking into this issue and we will keep you posted with updates.

Start Time: April 06, 2018 09:22 PM UTC
End Time: N/A

Impact : Webhook notifications are not being sent
Apr 6, 22:30 UTC