All Systems Operational
VMware Cloud Services Console Operational
VMware Cloud on AWS Operational
VMware Cloud on AWS ? Operational
DRaaS Operational
HCX Operational
VMware Cloud on Dell EMC Operational
VMware Cloud on Dell EMC Operational
VMware Cloud on AWS SDDC Operational
Asia Pacific (Singapore) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Mumbai) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
Canada (Central) Operational
Europe (Ireland) Operational
Europe (London) Operational
Europe (Paris) Operational
Europe (Frankfurt) Operational
South America (São Paulo) Operational
Stockholm Operational
US East (N. Virginia) Operational
US East (Ohio) Operational
US West (N. California) Operational
US West (Oregon) Operational
VMware Tanzu Operational
VMware Tanzu Application Catalog Operational
VMware Tanzu Mission Control Operational
VMware Tanzu Service Mesh Operational
VMware SD-WAN by VeloCloud Operational
VMware SD-WAN Orchestrators Operational
VMware SD-WAN Gateways Operational
VMware vRealize Log Insight Cloud ? Operational
VMware vRealize Automation Cloud Operational
VMware Cloud Assembly ? Operational
VMware Code Stream ? Operational
VMware Service Broker ? Operational
VMware AppDefense ? Operational
VMware Cloud Marketplace Operational
VMware Cloud Provider Hub Operational
VMware Cloud Director service Operational
VMware Hybrid Cloud Extension (HCX) ? Operational
VMware Skyline Operational
VMware Secure State Operational
VMware Learning Platform Operational
VMware Technology Partner Hub Operational
VMware Marketplace Operational
VMware vCloud Usage Insight Operational
VMware vRealize Operations Cloud Operational
VMware vRealize Network Insight Cloud ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 21, 2020

No incidents reported today.

Oct 20, 2020
Resolved - VMware Engineering team has corrected the issue. We apologize for the inconvenience.

Start Time: October 20, 2020, 01:01 UTC
End Time: October 20, 2020, 18:45 UTC

Impact: None
Oct 20, 19:18 UTC
Update - Some SDDCs may be provisioned incorrectly. VMware Engineering team has identified the issue and continues to work on the fix. It is advised not to provision “Large” SDDCs using UI until further notice. More updates will be provided in four hours or when available.

Start Time: October 20, 2020, 01:01 UTC
End Time: N/A

Impact: SDDCs may be provisioned as “Medium” instead of “Large”.
Oct 20, 17:04 UTC
Identified - Some SDDCs may be provisioned incorrectly. VMware Engineering team has identified the issue and is working on the fix. It is advised not to provision “Large” SDDCs using UI until further notice. More updates will be provided when available.

Start Time: October 20, 2020, 01:01 UTC
End Time: N/A

Impact: SDDCs may be provisioned as “Medium” instead of “Large”.
Oct 20, 12:20 UTC
Investigating - VMware Cloud on AWS is experiencing Functionality issues. We are currently investigating the issue with the service disruption and will provide an additional update as soon as possible.

Start Time: October 20, 2020 01:01 UTC
End Time: N/A

Impact: User may not be able to access the service or may experience trouble while accessing the service. We do not expect an impact to existing workloads.
Oct 20, 11:12 UTC
Completed - The scheduled maintenance has been completed.
Oct 20, 08:35 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 07:38 UTC
Scheduled - Please be advised that VMware Cloud Provider Hub engineers will be performing maintenance on the service as part of Platform upgrade.

Start Time: October 20, 2020 07:30 UTC
End Time: October 20, 2020 09:30 UTC
Duration: 120 minutes

Impact: CPHub will be intermittently unavailable
Oct 19, 06:17 UTC
Oct 19, 2020

No incidents reported.

Oct 18, 2020

No incidents reported.

Oct 17, 2020
Completed - The scheduled maintenance has been completed.
Oct 17, 06:08 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Oct 17, 05:26 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 05:01 UTC
Scheduled - We will be migrating DNS providers for the following domains:
- cloud.vmware.com
- pathfinder.vmware.com
- marketplace.cloud.vmware.com
- testdrive.vmware.com

We are expecting some intermittent DNS resolution failures during the Migration. The impact should be minor as this is a Sub Domain migration. The domains may not resolve for approximately five minutes during this transition.

Start Time: October 17, 2020 05:00 UTC
End Time: October 17, 2020 06:00 UTC
Duration: 60 minutes

Impact: We are expecting some intermittent DNS resolution failures. The impact should be minor as this is a Sub Domain migration. The domains may not resolve for approximately five minutes due to this transition.
Oct 7, 18:45 UTC
Completed - The scheduled maintenance has been completed.
Oct 17, 05:23 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 05:00 UTC
Scheduled - Please be advised that VMware Cloud Services engineers will be performing maintenance on the service.

Start Time: October 17, 2020 05:00 UTC
End Time: October 17, 2020 05:15 UTC
Duration: 15 minutes

Impact: The Support Service(Create/Update SR, List SR) will be down for 5 minutes during the activity. No Impact on the login.
Oct 16, 08:30 UTC
Oct 16, 2020
Resolved - The issue has been identified and resolved. Please accept our apologies for the inconvenience and thank you for your patience.

Start Time: October 16, 2020 16:30 UTC
End Time: October 16, 2020 18:18 UTC

Impact: None.
Oct 16, 18:26 UTC
Investigating - New SDDC Provisioning may be limited. Try to provision at a later time. Please accept our apologies for the inconvenience and thank you for your patience.

Start Time: October 16, 2020 16:30 UTC
End Time: N/A

Impact: New SDDC cannot be provisioned. Existing workflows should not be impacted.
Oct 16, 18:01 UTC
Resolved - One-node SDDC provisioning has been successfully verified. Thank you for your patience.

Start Time: October 13, 2020 14:11 UTC
End Time: October 16, 2020 16:23 UTC

Impact: None
Oct 16, 17:48 UTC
Update - The fix has been released to production and one-node SDDC provisioning is being verified. Further updates will be provided within the hour.

Start Time: October 13, 2020 14:11 UTC
End Time: N/A

Impact: New one-node SDDCs cannot be provisioned if account linking is deferred. Existing workflows and new multi-node SDDC deployments should not be impacted.
Oct 16, 17:42 UTC
Identified - A fix has been identified and its release is pending testing. Please accept our apologies for the inconvenience and thank you for your patience.

Start Time: October 13, 2020 14:11 UTC
End Time: N/A

Impact: New one-node SDDCs cannot be provisioned if account linking is deferred. Existing workflows and new multi-node SDDC deployments should not be impacted.
Oct 16, 16:31 UTC
Investigating - VMware Cloud on AWS: New SDDC Provisioning may be limited. Try to provision at a later time. Please accept our apologies for the inconvenience and thank you for your patience.

Start Time: October 13, 2020 14:11 UTC
End Time: N/A

Impact: New SDDC cannot be provisioned. Existing workflows should not be impacted.
Oct 16, 15:57 UTC
Oct 15, 2020
Completed - The scheduled maintenance has been completed.
Oct 15, 08:49 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 07:07 UTC
Scheduled - Please be advised that VMware vRealize Automation Cloud engineers will be performing maintenance on the service as part of Platform upgrade.

Start Time: October 15, 2020 07:00 UTC
End Time: October 15, 2020 08:30 UTC
Duration: 90 minutes

Impact: Services may be unresponsive/requests may intermittently fail for brief periods, ETA: 90 min
Oct 14, 06:09 UTC
Oct 14, 2020

No incidents reported.

Oct 13, 2020
Completed - The scheduled maintenance has been completed.
Oct 13, 13:20 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 12:49 UTC
Scheduled - Please be advised that VMware vRealize Log Insight Cloud engineers will be performing maintenance on the service as part of Platform upgrade.

Start Time: October 13, 2020 12:45 UTC
End Time: October 13, 2020 13:15 UTC
Duration: 30 minutes

Impact: During this maintenance, User Interface may be affected and log ingestion may be delayed.
Oct 9, 08:33 UTC
Completed - The scheduled maintenance has been completed.
Oct 13, 00:54 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 23:01 UTC
Scheduled - Please be advised that VMware Tanzu Service Mesh engineers will be performing maintenance on the service as part of Platform upgrade.

Start Time: October 12, 2020 23:00 UTC
End Time: October 13, 2020 01:30 UTC
Duration: 150 minutes

Impact: During the maintenance less than 2-5 minutes of UI interruption is expected for tenants. Already onboarded clusters will have no impact.
Oct 12, 18:10 UTC
Oct 12, 2020
Completed - The scheduled maintenance has been completed.
Oct 12, 07:58 UTC
Update - Scheduled maintenance has been extended by 30 minutes and will end at 8:00 UTC. We will provide updates as necessary.
Oct 12, 07:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 06:29 UTC
Scheduled - Please be advised that VMware vRealize Log Insight Cloud engineers will be performing maintenance on the service as part of Platform upgrade.

Start Time: October 12, 2020 06:30 UTC
End Time: October 12, 2020 07:30 UTC
Duration: 60 minutes

Impact: During this maintenance, User Interface may be affected and log ingestion may be delayed.
Oct 8, 13:15 UTC
Oct 11, 2020

No incidents reported.

Oct 10, 2020

No incidents reported.

Oct 9, 2020

No incidents reported.

Oct 8, 2020

No incidents reported.

Oct 7, 2020
Resolved - Services were found stable during the monitoring period. This is the final notification for this incident.

Start Time: October 07, 2020 09:40 UTC
End Time: October 07, 2020 09:52 UTC

Impact: None
Oct 7, 11:53 UTC
Monitoring - VMWare Engineering team has resolved the issue and services are currently working as expected. Services will be monitored for stability for the next 1 hour.

Start Time: October 07, 2020 09:40 UTC
End Time: October 07, 2020 09:52 UTC

Impact: None
Oct 7, 10:33 UTC
Update - VMWare Engineering team has resolved the issue and services are currently working as expected. Services will be monitored for stability for the next 1 hour.

Start Time: October 07, 2020 09:40 UTC
End Time: October 07, 2020 09:52 UTC

Impact: None
Oct 7, 10:19 UTC
Investigating - VMware Cloud on AWS is experiencing Availability issues. We are currently investigating the issue with the service disruption and will provide an additional update as soon as possible.

Start Time: October 07, 2020 09:40 UTC
End Time: N/A

Impact: User may not be able to access the service or may experience trouble while accessing the service. We do not expect an impact to existing workloads.
Oct 7, 10:02 UTC