All Systems Operational
VMware Cloud on AWS   ? Operational
VMware Network Insight   ? Operational
VMware AppDefense   ? Operational
VMware Log Intelligence   ? Operational
VMware Kubernetes Engine   ? Operational
VMware Hybrid Cloud Extension (HCX)   ? Operational
VMware Cloud Assembly   ? Operational
VMware Code Stream   ? Operational
VMware Service Broker   ? Operational
VMware Skyline   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 15, 2019

No incidents reported today.

Feb 14, 2019

No incidents reported.

Feb 13, 2019
Resolved - This incident has been resolved.

Start Time: February 13, 2019 03:45 AM UTC
End Time: February 13, 2019 05:10 AM UTC
Feb 13, 06:21 UTC
Monitoring - VMware Kubernetes Engine Service has recovered and users can successfully create clusters. We will monitor to ensure full service functionality. We will provide additional updates as soon as possible.

Start Time: February 13, 2019 03:45 AM UTC
End Time: N/A

Impact: None, while we monitor full service functionality.
Feb 13, 05:13 UTC
Update - VMware Kubernetes Engine Service is recovering and we are verifying users can successfully create clusters. We will provide additional updates as soon as possible.

Start Time: February 13, 2019 03:45 AM UTC
End Time: N/A

Impact: The ability to create clusters is recovering. We do not expect an impact to existing workloads.
Feb 13, 05:00 UTC
Update - VMware Kubernetes Engine Service is experiencing issues when Creating Clusters. Our VMware Engineers continue to work to resolve the issue and will provide additional updates as soon as possible.

Start Time: February 13, 2019 03:45 AM UTC
End Time: N/A

Impact: User may not be able to access the service or may experience trouble while accessing the service.
Feb 13, 04:55 UTC
Update - VMware Kubernetes Engine Service is experiencing issues when Creating Clusters. Our VMware Engineers are currently investigating the issue and will provide an update as soon as possible.

Start Time: February 13, 2019 03:45 AM UTC
End Time: N/A

Impact: Users may not be able to create clusters. We do not expect an impact to existing workloads.
Feb 13, 04:28 UTC
Identified - VMware Kubernetes Engine Service is experiencing issues when Creating Clusters. Our VMware Engineers are currently investigating the issue and will provide an update as soon as possible.

Start Time: February 13, 2019 03:45 AM UTC
End Time: N/A

Impact: Users may not be able to create clusters. We do not expect an impact to existing workloads.
Feb 13, 04:20 UTC
Investigating - VMware Kubernetes Engine Service is experiencing Availability issue. We are currently investigating the issue and will provide an update as soon as possible.

Start Time: February 13, 2019 03:45 AM UTC
End Time: N/A

Impact: User may not be able to access the service or may experience trouble while accessing the service.
Feb 13, 04:04 UTC
Feb 12, 2019
Completed - The scheduled maintenance has been completed
Feb 12, 10:03 UTC
Update - Maintenance is still in progress and we are extending the window by one hour. We will provide update as necessary. The new End Time : 12 February 2019 10:30 AM UTC
Feb 12, 09:22 UTC
Update - The maintenance has been extended by 1 hour. The new End Time : 12 February 2019 9:30 AM UTC
Feb 12, 08:14 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 06:36 UTC
Scheduled - Please be advised that VMware Network Insight service team engineers will be performing planned maintenance on the Service as part of Platform upgrade.

Start : 12 February 2019 6:30 AM UTC
End : 12 February 2019 8:30 AM UTC
Duration: 120 minutes

Impact: Service may not be available during the maintenance window.
Feb 12, 06:36 UTC
Feb 11, 2019

No incidents reported.

Feb 10, 2019
Completed - The scheduled maintenance has been completed.
Feb 10, 21:03 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 10, 20:20 UTC
Scheduled - Please be advised that our DNS provider will be performing maintenance on their infrastructure. This maintenance does not affect SDDC Create/Update/Delete operations. We will provide update here as soon as we receive additional information from our provider.

Start : February 10, 2019 08:00 PM UTC
End : February 10, 2019 09:00 PM UTC
Duration: 60 minutes

Impact: No customer Impact expected on service.
Feb 1, 21:13 UTC
Completed - The scheduled maintenance has been completed.
Feb 10, 04:27 UTC
In progress - Schedule maintenance is currently in progress. We will provide updates as necessary.
Feb 9, 02:08 UTC
Scheduled - Please be advised that the VMWare team will be performing scheduled maintenance which will impact Skyline login availability during the following period:

Start Time: Saturday, February 09 2019 5:30 AM UTC
End Time: Saturday, February 09 2019 5:40 AM UTC
Duration: 10 minutes

Start Time: Saturday, February 09 2019 12:30 PM UTC
End Time: Saturday, February 09 2019 12:50 PM UTC
Duration: 20 minutes



Start : February 09, 2019 02:00 AM UTC
End : February 09, 2019 12:50 PM UTC
Duration: 650 minutes

Impact: Customers will not be able to access Skyline Advisor. All other Skyline services will be operational.
Feb 7, 19:31 UTC
Feb 9, 2019
Resolved - This incident has been resolved.

Start Time: February 09, 2019 6:30 AM UTC
End Time: February 06, 2019 07:25 AM UTC

Impact: None
Feb 9, 07:55 UTC
Monitoring - VMware Cloud Services console login intermittent issue has been resolved. Users should not experience issues logging into the consoles of our VMware Cloud Services. We will monitor to ensure stability.

Start Time: February 09, 2019 6:30 AM UTC
End Time: February 06, 2019 07:25 AM UTC

Impact: As we continue to monitor the services, there is no impact logging into the consoles of our VMware Cloud Services and existing workloads as well.
Feb 9, 07:40 UTC
Investigating - VMware Cloud backend services are experiencing Intermittent Availability issue. We are currently investigating the issue with the service disruption and will provide an update as soon as possible.

Start Time: February 09, 2019 06:30 AM UTC
End Time: N/A

Impact: User may not be able to access or experienc trouble when logging into the the VMware Cloud Services. We do not expect an impact to existing workloads.
Feb 9, 06:32 UTC
Completed - The scheduled maintenance has been completed.
Feb 9, 05:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 9, 05:12 UTC
Scheduled - Please be advised that VMware Cloud backend service team engineers will be performing planned maintenance on the Service as part of Platform upgrade.

Start : February 09, 2019 05:00 AM UTC
End : February 09, 2019 05:30 AM UTC
Duration: 30 minutes

Impact: VMware Cloud Services may not be available during the maintenance window. We do not expect an impact to existing workloads.
Feb 8, 12:30 UTC
Feb 8, 2019
Completed - The scheduled maintenance has been completed.
Feb 8, 02:07 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 8, 01:33 UTC
Scheduled - Please be advised that the VMware Cloud on AWS team will be performing maintenance during the following period.

Start : February 08, 2019 01:30 AM UTC
End : February 08, 2019 03:30 AM UTC
Duration: 120 minutes

Impact: During this maintenance, all tasks will be paused for 5 to 15 minutes. Users will be able to trigger new tasks. The VMware Cloud on AWS UI may appear to be unresponsive (some operations will result in spinners) while the upgrade is in progress. Existing workloads are not expected to be impacted.
Feb 7, 21:35 UTC
Feb 7, 2019

No incidents reported.

Feb 6, 2019
Resolved - VMware Cloud Services console login intermittent issue has been resolved.

Start Time: February 06, 2019 12:35 PM UTC
End Time: February 06, 2019 01:41 PM UTC

Impact: None.
Feb 6, 15:02 UTC
Monitoring - VMware Cloud Services console login intermittent issue has been resolved. Users should not experience issues logging into the consoles of our VMware Cloud Services. We will monitor to ensure stability.

Start Time: February 06, 2019 12:35 PM UTC
End Time: February 06, 2019 01:41 PM UTC

Impact: As we continue to monitor the services, there is no impact logging into the consoles of our VMware Cloud Services and existing workloads as well.
Feb 6, 13:48 UTC
Identified - VMware Cloud Services are recovering. We are verifying full console login functionality. We are currently investigating the issue with the service disruption and will provide an update as soon as possible.

Start Time: February 06, 2019 12:35 PM UTC
End Time: N/A

Impact: There is no impact logging into the consoles of VMware Cloud Services and existing workloads as well.
Feb 6, 13:32 UTC
Update - VMware Cloud Services are recovering. We are verifying full console login functionality. We are currently investigating the issue with the service disruption and will provide an update as soon as possible.

Start Time: February 06, 2019 12:35 PM UTC
End Time: N/A
Impact: User may not be able to access the service or may experience trouble while accessing the service. We do not expect an impact to existing workloads.
Feb 6, 13:02 UTC
Investigating - VMware Cloud on AWS Service is experiencing Availability issue. We are currently investigating the issue with the service disruption and will provide an additional update as soon as possible.

Start Time: February 06, 2019 12:35 PM UTC
End Time: N/A

Impact: User may not be able to access the service or may experience trouble while accessing the service. We do not expect an impact to existing workloads.
Feb 6, 12:44 UTC
Feb 5, 2019
Resolved - VMware Cloud backend services were experiencing Availability issue with console login. SAAT IT Engineer have provided the fix and incident is resolved now.
Start Time: February 05, 2019 01:01 PM UTC
End Time: February 05, 2019 01:05 PM UTC
Feb 5, 13:25 UTC
Resolved - This incident has been resolved.

Start Time: February 05, 2019 11:50 AM UTC
End Time: February 05, 2019 12:20 PM UTC

Impact: None
Feb 5, 12:29 UTC
Investigating - VMware Cloud backend services are experiencing Availability issue. We are currently investigating the issue with the service disruption and will provide an update as soon as possible.

Start Time: February 05, 2019 11:50 AM UTC
End Time: N/A

Impact: User may not be able to access or experienc trouble when logging into the the VMware Cloud Services. We do not expect an impact to existing workloads.
Feb 5, 11:59 UTC
Feb 4, 2019
Resolved - This incident has been resolved.

Start Time: February 04, 2019 11:15 AM UTC
End Time: February 04, 2019 12:05 PM UTC

Impact: None
Feb 4, 12:18 UTC
Identified - VMware Cloud Services team have identified the issue and they working on it. Console logins are working fine. We will keep you posted on further updates.

Start Time: February 04, 2019 11:15 AM UTC
End Time: N/A

Impact: User may experience trouble when logging into the the VMware Cloud Services. We do not expect an impact to existing workloads.
Feb 4, 11:54 UTC
Investigating - VMware Cloud backend services are experiencing Availability issue. We are currently investigating the issue with the service disruption and will provide an update as soon as possible.

Start Time: February 04, 2019 11:15 AM UTC
End Time: N/A

Impact: User may not be able to access or experienc trouble when logging into the the VMware Cloud Services. We do not expect an impact to existing workloads.
Feb 4, 11:38 UTC
Resolved - This incident has been resolved.

Start Time: February 04, 2019 07:19 AM UTC
End Time: February 04, 2019 07:30 AM UTC

Impact: None
Feb 4, 09:23 UTC
Update - We have failed back to Primary token generation solution and validated Application Refresh token with SAAS IT APIs, are working as expected.

Impact: None

Start Time: February 04, 2019 07:19 AM UTC
End Time: N/A
Feb 4, 09:12 UTC
Monitoring - A fix has been implemented and we are monitoring the results.

Impact: None

Start Time: February 04, 2019 07:19 AM UTC
End Time: N/A
Feb 4, 08:01 UTC
Identified - Issues with generation of Application refresh tokens has been identified now.We have failed over to secondary token generation solution. Users would no longer see issues with retrieving Subscription, Billing, Support and Usage related details.

Impact: Users might have experienced issues while logging into VMware cloud services console. We do not expect an impact to existing workloads.

Start Time: February 04, 2019 07:19 AM UTC
End Time: N/A
Feb 4, 07:49 UTC
Investigating - Please be advised that we are experiencing an issue with VMware Cloud Services which impact to view the Subscription, Billing and Usage related details. We will keep you posted with updates.

Users might have experienced issues while logging into VMware cloud services.

Start Time: February 04, 2019 07:19 AM UTC
End Time: N/A

Impact: Customers will not able to view the Subscription, Billing, Support and Usage related details.
Feb 4, 07:47 UTC
Feb 3, 2019

No incidents reported.

Feb 2, 2019
Completed - The scheduled maintenance has been completed.
Feb 2, 01:37 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 2, 01:04 UTC
Scheduled - Please be advised that the VMware Cloud on AWS team will be performing maintenance during the following period.

Start : February 02, 2019 01:00 AM UTC
End : February 02, 2019 04:00 AM UTC
Duration: 180 minutes

Impact: During this maintenance, all tasks will be paused for 5 to 15 minutes. Users will be able to trigger new tasks. The VMware Cloud on AWS UI may appear to be unresponsive (some operations will result in spinners) while the upgrade is in progress. Existing workloads are not expected to be impacted
Feb 1, 21:02 UTC
Feb 1, 2019

No incidents reported.